Brent Gasser
Average sentiment
-0.15
neutral
Trajectory
▲ improving over time
across 2 analyzed calls
Current stage
Researching
Primary planner
Nick Bazzoni
plus 1 other
Phone
+16089632933
id 5592540157255680
Next best action:
Attempt a second callback at a different time to reach Brent Gasser directly; email the referral bonus program details and a preliminary Viking River quote to Joan Shanahan's referrer contact in the meantime to keep momentum.
Attempt a second callback at a different time to reach Brent Gasser directly; email the referral bonus program details and a preliminary Viking River quote to Joan Shanahan's referrer contact in the meantime to keep momentum.
Narrative
This was an outbound call attempt by agent Nick Bazzoni to Brent Gasser. The customer did not answer; instead, the call reached a voicemail or automated greeting system. The agent left a voicemail message indicating he was returning a missed call from the customer and referencing a Viking River cruise quote being prepared by referrer Joan Shanahan. The agent mentioned a referral bonus program and requested the customer call back. No live conversation took place and no commitment was discussed.
Customer behaviors observed
did not answer the callhad previously initiated contact with Pavlus
What this customer cares about
| Destinations | none |
|---|---|
| Cruise lines / operators | Viking River |
| Topics | Viking River cruise inquiryreferral programpricing quoteViking River cruise |
Signals across all calls
| Buying signals | none |
|---|---|
| Objections | none |
| Latest emotional read | No customer engagement occurred; the call reached voicemail. Unable to assess emotional state. |
AI workup
Generated on demand by Claude Sonnet from the 2 analyzed calls.
Traceback (most recent call last):
File "/var/www/admin.pavlus.com/sentiment/sentiment.py", line 35, in <module>
import requests
ModuleNotFoundError: No module named 'requests'
Individual calls (2 analyzed, 2 unanalyzed)
| Date | Planner | Sentiment | Intent | Suggested follow-up | |
|---|---|---|---|---|---|
| 2026-08-07 14:42 | Nick Bazzoni | neutral (0.00) | Researching | Attempt a second callback at a different time to reach Brent Gasser directly; email the referral bonus program details and a preliminary Vi… | call data | Dialpad ↗ |
| 2026-08-07 14:42 | Nick Bazzoni | neutral (-0.30) | Researching | Send the Viking River cruise price quote referenced in the voicemail to Brent Gasser via email, and note in the CRM that a callback was req… | call data | Dialpad ↗ |
| 2026-08-06 23:44 | Nick Bazzoni | not analyzed | — | call data | Dialpad ↗ | |
| 2026-08-06 23:44 | All Pavlus Recording | not analyzed | — | call data | Dialpad ↗ |