Brent Gasser · Aug 7, 2026 · 2:42 PM
Outbound · 01:21 · Planner: Nick Bazzoni · +16089632933
“I saw that I had a missed phone call from you a little bit earlier and I wanted to connect with you.”
Send the Viking River cruise price quote referenced in the voicemail to Brent Gasser via email, and note in the CRM that a callback was requested. Follow up again in 2–3 business days if Brent does not respond to the voicemail.
Full analysis
What happened
This was an outbound call attempt by agent Nick Bazzoni to Brent Gasser. The customer did not answer; instead, the call reached a voicemail or automated greeting system. The agent left a voicemail message indicating he was returning a missed call from the customer and referencing a Viking River cruise quote being prepared by referrer Joan Shanahan. The agent mentioned a referral bonus program and requested the customer call back. No live conversation took place and no commitment was discussed.
Emotional read
The customer was not reached on this call. The agent left a voicemail message. No emotional state can be assessed as no live conversation occurred.
Customer behaviors
did not answer the callhad previously initiated contact with Pavlus
Closing technique
Attempt: none Outcome: no_close_attempted Payment: none
Topics & signals
| Topics | Viking River cruisereferral programpricing quote |
|---|---|
| Cruise lines | Viking River |
Analyzed 2026-08-07 14:45:25 by claude-haiku-4-5-20251001. Confidence 0.40.
Transcript (985 chars)
Customer: Your name and reason for calling. I'll see if this person is available. Agent (Nick Bazzoni): On Pavlus travel. Customer: Thanks, please stay on the line. Customer: I'm sorry this person is not available. If you would like to leave an additional message, please reply after the tone. Agent (Nick Bazzoni): Hi, this is Nick zone with pals travel. Just giving you a phone call. I saw that I had a missed phone call from you a little bit earlier and I wanted to connect with you. It looks like you our referral of Joan Shanahan. I had been speaking with her about getting a quote put together for the Viking sailing that I think you are interested in joining them with. So, I just wanted to chat with you for a little bit, get some more information and then we're gonna get a price quote sent over to you as well and make you aware of a referral bonus program. Give me a phone call back when you can reach me at 866-843-4838. Thanks and I look forward to speaking with you soon.