(917) 399-8200
Average sentiment
-0.30
negative
Trajectory
→ steady
across 2 analyzed calls
Current stage
Other
Primary planner
Michelle Yinger
plus 1 other
Phone
+19173998200
id 5431971764707328
“I.”most recent call
Next best action:
Monitor for callback from this number (917) 399-8200. If no callback within 24 hours, consider proactive outreach to confirm the customer's intent and offer assistance.
Monitor for callback from this number (917) 399-8200. If no callback within 24 hours, consider proactive outreach to confirm the customer's intent and offer assistance.
Narrative
The customer called in but either did not speak clearly or the connection dropped immediately after saying 'I.' The agent (Michelle) greeted the customer twice, then indicated she could not hear them and suspected the call might be about a referral program. The agent asked the customer to call back. No information was exchanged, no intent was established, and no substantive interaction took place.
How they see Pavlus
· Agent mentioned 'Pavlus Travel' name twice (with slight variations: 'publi travel' and 'publish travel'), suggesting possible branding or pronunciation inconsistency in the greeting.
Process friction they hit
- inbound call had audio/connection problems preventing agent from hearing customer
Customer behaviors observed
attempted inbound call but connection or audio failed immediatelyinitiated inbound call but did not speakdid not respond to agent greeting or callback request
What this customer cares about
| Destinations | none |
|---|---|
| Cruise lines / operators | none |
| Topics | none |
Signals across all calls
| Buying signals | none |
|---|---|
| Objections | none |
| Latest emotional read | The customer's emotional state is unclear due to a complete communication breakdown. The single utterance 'I.' suggests either a technical issue, accidental dial, or the customer was cut off immediately. No meaningful emotional engagement occurred. |
AI workup
Generated on demand by Claude Sonnet from the 2 analyzed calls.
Traceback (most recent call last):
File "/var/www/admin.pavlus.com/sentiment/sentiment.py", line 35, in <module>
import requests
ModuleNotFoundError: No module named 'requests'
Individual calls (2 analyzed, 1 unanalyzed)
| Date | Planner | Sentiment | Intent | Suggested follow-up | |
|---|---|---|---|---|---|
| 2026-08-07 14:49 | Michelle Yinger | negative (-0.30) | Other | Monitor for callback from this number (917) 399-8200. If no callback within 24 hours, consider proactive outreach to confirm the customer's… | call data | Dialpad ↗ |
| 2026-08-07 14:49 | Michelle Yinger | negative (-0.30) | Other | If a callback number is available, attempt outbound contact to confirm whether the call was intentional and what assistance the customer ne… | call data | Dialpad ↗ |
| 2026-08-07 14:48 | Pavlus Travel | not analyzed | — | call data | Dialpad ↗ |