(424) 358-5483
“You can send us the medical certificate, you know that he's on fit to travel. And we review those documents, and if it's approved, we'll give you a waiver for the full refund.”most recent call
Send the medical certificate from Harry Shorts' doctor to sales support@slidedashana.com within 24 hours to meet the two-business-day review window. Follow up with the support team in three business days if no response is received.
Narrative
Agent Kenzy called a travel agency on behalf of Harry Shorts and Penny Grossman, who had an existing booking. Kenzy explained that Harry had suffered a stroke and his doctor advised against travel for an extended rehabilitation period. Kenzy asked if an exception could be made to the cancellation policy. The support agent (a different company representative) explained that they require a medical certificate from the doctor to review, and if approved, they would grant a waiver for a full refund. Kenzy confirmed the submission email address (sales support@slidedashana.com), confirmed that only the medical document was needed, and learned the typical turnaround time is two business days. The call ended with mutual thanks.
Customer behaviors observed
| Emotional arc | No emotional shift; the customer maintained a professional, helpful tone throughout the brief support call. |
|---|
What this customer cares about
| Destinations | none |
|---|---|
| Cruise lines / operators | none |
| Topics | medical exemption requestcancellation policy waiverstroke and travel fitnessdocument submission processcancellation due to healthfare rule waiverdocumentation submission |
Signals across all calls
| Buying signals | none |
|---|---|
| Objections | none |
| Latest emotional read | The customer (agent Kenzy calling on behalf of a passenger) was professional and matter-of-fact throughout, presenting a serious medical situation (passenger's stroke) without emotion. The tone remained neutral and transactional—focused on solving the problem via proper channels rather than seeking sympathy or exceptions. |
AI workup
Generated on demand by Claude Sonnet from the 2 analyzed calls.
Traceback (most recent call last):
File "/var/www/admin.pavlus.com/sentiment/sentiment.py", line 35, in <module>
import requests
ModuleNotFoundError: No module named 'requests'
Individual calls (2 analyzed, 0 unanalyzed)
| Date | Planner | Sentiment | Intent | Suggested follow-up | |
|---|---|---|---|---|---|
| 2026-08-07 14:25 | Kenzy Escobar | positive (0.60) | Support | Send the medical certificate from Harry Shorts' doctor to sales support@slidedashana.com within 24 hours to meet the two-business-day revie… | call data | Dialpad ↗ |
| 2026-08-07 14:25 | Kenzy Escobar | positive (0.60) | Support | Kenzy should follow up with Harry Shorts / Penny Grossman within 2 business days after submitting the medical certificate to confirm the wa… | call data | Dialpad ↗ |