Agent (Victoria Hill): Good afternoon! This is Victoria with publish travel. How may I assist you?
Customer: Hi Victoria, it's Carol dule, oh, okay. I'm calling on that princess screws can't decide what to do. Well, I would, the main reason I'm going is because a friend is going to wants us to go so it's like, oh, I know evidently she called you but you didn't call her back in time and she booked with somebody else.
Agent (Victoria Hill): Hi Carol, how are you today?
Agent (Victoria Hill): Yeah, no.
Agent (Victoria Hill): Okay, peer pressure, yes.
Agent (Victoria Hill): Who was it? I don't rol Mary Simon, that's his name.
Customer: Mary meal Simon. Yeah, she said she left a voicemail but you didn't get it and I don't know, who knows. Okay it was.
Agent (Victoria Hill): I'm not sure name does not sound familiar but okay.
Customer: Who knows? Anyway, maybe she never called, who knows on the princes cruise.
Agent (Victoria Hill): Uh-huh.
Customer: The, does this include our the fact that we have been on princes before, like, a previous prances okay.
Agent (Victoria Hill): Yes, yup. I applied your captain circle numbers. Mm-hmm.
Customer: Okay, because it's like $1,700 more than somebody that I priced it with last night, but of course, that price isn't there because I took the last cabin, the last suite. So it's like, holy co, it's a big difference overnight and then there, and there's no onboard credit or anything, right?
Agent (Victoria Hill): Took the last one. Yeah.
Agent (Victoria Hill): Interesting. Okay.
Agent (Victoria Hill): Not from Francis. Not that I saw you are getting the discount from publish travel and they have $1,078.
Customer: With that, okay.
Customer: Okay, let me see.
Customer: And this includes the premier.
Agent (Victoria Hill): It does mm-hmm yup.
Customer: Okay. Yeah, we're trying to decide on premier plus because we have a suite.
Agent (Victoria Hill): Correct.
Customer: Maybe we don't need the premier, and then includes gratuities and the final payments are due like tomorrow. I thought it was like $90 day or something before the cruise sprints different or.
Agent (Victoria Hill): Tomorrow. Mm-hmm.
Agent (Victoria Hill): Nope, I'm not. Yeah, it just, it's, according to the invoice it says June 17th, yeah.
Customer: It's like, cause.
Customer: Cause my thought was to wait until everybody paid their final payments and see if any other suites opened up but, and I was thinking that was July 5th but anyway, yeah, that's where we're at trying to figure out what we can do. Let's see if we do anything. I need my name first because that way if Roger drops out I'm still on that reservation.
Agent (Victoria Hill): Oh, cabins opened up, yeah.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): You got it. Okay.
Customer: Cause, you know what I mean? Cause I wouldn't.
Customer: I'd be the one that stays, he may not.
Agent (Victoria Hill): Okay. Okay. Alright, then, I would just need to go ahead and reach out to princess. And have the roles reversed. Oh.
Customer: Have him switch that, right? But the we and see if you know what we're gonna do here, cause then I was looking to go by myself leave him home. Cause it's my friend and going with the lower cabin. But it looks like according to the princess prices on their site, they're charging a $600 premium to go by yourself.
Agent (Victoria Hill): Okay, okay.
Agent (Victoria Hill): Yeah, it's gonna be. Yeah, so Los are unfortunately always gonna be more.
Customer: It's, yeah, plus the double, plus the double.
Customer: Double, it's double, you know, the double price plus plus another $600 and it's like, well that's goofy. What happens if we put them on and he doesn't go.
Agent (Victoria Hill): You, yeah. Yup.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Oops, he doesn't go. Yeah.
Customer: Oh, he's not here. I left them at home.
Agent (Victoria Hill): Oh! He coy things just pop-up.
Customer: Things happen. Yeah, because, yup, okay, so I'm trying to decide whether you know, I take a mini suite one that's available like number 410 by my, well the two of us or if we go all the way with this big one.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Many weeks, okay.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Gotcha. Okay.
Customer: That's where I'm at and I was wanting to make sure we had all our things cause yeah, the other place was there. Oh, I know what is the that extra pricing in there, cruise fees? What's that?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): So, those are all of the government taxes and fees. So.
Customer: No, this was besides taxes, this was, there was taxes and fees and then there was a cruise fair fee.
Agent (Victoria Hill): So, yeah, port chart exactly. Yeah, so you have taxes, fees, port charges. Because of, in this started. I wanna say early 25 how the state of California requires companies to have everything included. We'll say, so your rate you'll see you know, $7,458 but down below is, you know included in this are this amount of taxes, fees and port charges.
Customer: Okay.
Agent (Victoria Hill): Yeah.
Customer: I guess I just didn't, I've seen the, you know, include but I didn't, I don't know, what required cruise fees and expenses are required include interest.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): So, again additional port charges. Yeah, yeah.
Customer: Okay, now I just got to figure out why are you so much higher than the other one was. Oh, but, yeah, they were, yes, it was American discount cruises. And their base was $14,416 they were giving onboard credit of $1,150 and cash back of $1,150.
Agent (Victoria Hill): Were you looking at it with the premier, as well?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Interesting.
Customer: Yeah, and it's, it was a big difference.
Agent (Victoria Hill): Yeah, let me.
Customer: But of course, of course. They don't have it now because it's, I took it.
Agent (Victoria Hill): Because you've got it. Yup. Okay. Okay, hold on let me get into the reservation real quickly. Let me see.
Customer: And.
Customer: Okay.
Agent (Victoria Hill): Let me play around with promotions.
Customer: They raise it overnight.
Agent (Victoria Hill): They can. Yeah. Yup, absolutely.
Customer: I know it's like a.
Agent (Victoria Hill): Okay, change the fair.
Customer: The printer goes on princess instead of region he wants the best room.
Agent (Victoria Hill): Okay.
Customer: I told him it's in the front of the ship. Not that from, it's not the best but it's the only one left.
Agent (Victoria Hill): Alright! So I have this moment. It is. Yup.
Agent (Victoria Hill): You know, they always put the, yeah, they always put the owners with those larger suites they're always at the front of the ship always.
Agent (Victoria Hill): Okay.
Customer: And I said if you drop out trying to find somebody that wants to pay $7,000 to come with me as opposed to yeah, $4,000 or 3000.
Agent (Victoria Hill): Yeah, yeah.
Customer: Or I just eat it but I don't like getting an extra 600 it's like.
Agent (Victoria Hill): Yeah, so let's see, see, grab this promotion. Let's see this one.
Customer: Too many variables in this and then I had to wait cause my friend was having surgery yesterday so I had to make sure she.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Gotcha.
Customer: That happened, I mean who knows.
Agent (Victoria Hill): That's that. Hey, you know what if I told you my weekend you'd like, oh, my goodness let's see.
Customer: Oh.
Agent (Victoria Hill): Alright, so there is another promotion which one do I grab KN I. you have November India? Okay. And you said what was the cruise spare that they're quoting.
Customer: They were, well, this was their Cruser was 14416.
Agent (Victoria Hill): Okay. So, that's exactly what promo code it is. It's the kilo November India because that drops it down to $70 $700,218 per person. So, that's what it is now. I don't see. Let me, me go back and.
Customer: And then they had their onboard credit of 1150 and their cash back up 1150.
Agent (Victoria Hill): Yeah, so there isn't any onboard credit that's being offered by princess for this and.
Customer: Okay.
Agent (Victoria Hill): Yeah, if they were doing 11:50, I mean, that puts us, that puts us over our commission.
Agent (Victoria Hill): So, let's see.
Customer: They just wanted to sell that last. We, yeah.
Agent (Victoria Hill): 14416, right.
Agent (Victoria Hill): So I can get you the same rate and I will let's let's see.
Agent (Victoria Hill): Difference.
Agent (Victoria Hill): I can bump it up to 1300 from our agency.
Agent (Victoria Hill): So, you'd still get the $14,416 rate that they've, that you saw and then from publish travel I would increase it to $1,300.
Customer: Mm-hmm.
Customer: Okay. So minus 1300 on here.
Customer: So, 13116.
Agent (Victoria Hill): But even if we, I mean it, I'll put it like if we can lock this in, yeah, if we lock it in tomorrow I'll give you fourteen, I'll share half, I'll share half with you. So, fourteen.
Customer: Is that right?
Customer: Wow. Okay.
Customer: Instead of thirteen you mean.
Agent (Victoria Hill): Yeah, I'll give you $14 so $700 per person discount.
Customer: Okay.
Customer: Okay, let me, I will call you tomorrow when we decide.
Agent (Victoria Hill): Okay, I will reach out to princess and I'll have you guys swap positions. I'll make you guest number one, move Roger over yeah. Okay.
Customer: That, that'll be for sure. Now the only other question is do we take the suite Mike? So are you sleep? I've got a six year old, she's across the chairs, funny and I think she felt sleep and or you know, or do I take the mini suite by myself and with two of us in there, Kevin?
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Hey, miss there with that little.
Customer: Okay.
Customer: Thank you. We'll probably do it but.
Agent (Victoria Hill): My pleasure. Okay. Well, I'll reach out to princess, and I'll get these all swapped over. I'll send you over those new confirmations.
Customer: Okay, or if you want to wait and swap it when we, you know, figure out what we're doing save you some trouble, okay?
Agent (Victoria Hill): Oh, I mean, it's okay, I mean, because if it's, if we're ready to go ahead and move forward tomorrow with everything, exactly, yeah, you'll just let me know what form of payment you want me to use and I'll at least have the names already moved over or switch. Okay.
Customer: With one or the other. Yeah, okay, okay.
Customer: Okay, and I'm guessing on the mini suites you're, I don't know how that pricing is, I mean, it what are you gonna do you know it's, it was cabin 410, but.
Agent (Victoria Hill): Just let us, okay let me look at that for you. Hold on. Four Alpha four.
Customer: Okay, 8410.
Agent (Victoria Hill): Probably a little, okay.
Customer: And that was on the princess site.
Agent (Victoria Hill): Okay, oh, no.
Customer: I didn't bother with the other one.
Customer: And but I have not looked up, you know, is there something wrong with this one that nobody's in it yet?
Agent (Victoria Hill): It could be that somebody there was a cancellation it freed up, yeah.
Customer: Yeah, cause there's only seven mini suites left.
Agent (Victoria Hill): Regal princess sweet. Do you want me to look at it as double occupancy or just solo?
Customer: Probably double.
Customer: Cause I would probably book it as double.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Alright.
Customer: And if he breaks like, and can't go, that's too bad.
Agent (Victoria Hill): Oh, may not I would.
Customer: So.
Customer: You know what he just, he writes and he writes a lot about cruises, and just in the last hour he couldn't I think for a free one week region cruise, on Granger.
Agent (Victoria Hill): Uh-huh, yes.
Agent (Victoria Hill): What?
Customer: Or press.
Agent (Victoria Hill): See.
Customer: It, it's in, it's in November and he's teaching his first-class at the University of Texas and it's Thir that week.
Agent (Victoria Hill): Oh, oh, yeah.
Customer: How many of the you get who never got was.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Mm-hmm, that's funny. Alright, let's see what we've got. I mean, that it's not funny but it's funny. It's just kind of one of those, yeah, yeah.
Customer: I know.
Customer: I know. Yeah, so glad I got the job at UT. Oh, oops, maybe not.
Agent (Victoria Hill): Alright. What is the dollar amount that you're seeing for that mini suite? Yeah.
Customer: We for prentiss. So let me see for 27216 for 1566.
Agent (Victoria Hill): 7260.
Agent (Victoria Hill): 9216.
Agent (Victoria Hill): And that's not even getting that rate on here.
Customer: 560. Oh, that's with the premier. I mean, that's what they plus.
Agent (Victoria Hill): Okay. Alright then let me change the promo.
Customer: That's not with the premier. That's not premier. If we get the suite. We're going to do premier.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay, so, let me change it to that.
Customer: We go down, we're gonna, it would only be plus, sorry. That's probably what.
Agent (Victoria Hill): Got it and this is Mike Alpha.
Customer: You're going to the mailbox, hopefully you're not walking.
Agent (Victoria Hill): Alright, so Mike, Alpha with just so based on double occupancy with the princess plus I'm getting 6976.
Customer: Correct.
Customer: For two.
Agent (Victoria Hill): Mm-hmm.
Customer: Okay.
Customer: So that's less than.
Agent (Victoria Hill): And this is with a, yeah, non-refundable non transferable, all that good stuff.
Customer: Right.
Customer: Okay.
Agent (Victoria Hill): Let me jot this down.
Customer: So he wouldn't be transfer, the second person would be, would not be transferable.
Agent (Victoria Hill): So, yeah, if we were to go ahead and book it, is this what it means is that it cannot, it's nonrefundable and non transferable. Meaning that you cannot change the itinerary can't change the itinerary. I can't change the date.
Customer: Oh.
Customer: Okay, I can change him though if I find a new man, I can oh, okay. Hey, hey Victoria. What are you doing in October? No.
Agent (Victoria Hill): Yeah, I'm not gonna.
Agent (Victoria Hill): I am free. I will make myself free. Let's see, we're at $6,976 for that one. Okay. Yup, that's the M. A $6,976 total for two that doesn't include our discount. So even less than that.
Customer: Good.
Customer: Yeah.
Customer: Okay.
Agent (Victoria Hill): Yeah, no, they do. They always have a supplement unfortunately let me get you the pricing.
Customer: But then, and then for one, for one did they always have that $600 more.
Customer: I understand. Double, that's fine but to add double plus, that's not fine with me. I, so.
Agent (Victoria Hill): Yeah.
Customer: Alright.
Agent (Victoria Hill): M-A yeah, I'm getting 6316 as solo.
Customer: Okay, that's less than what princess had.
Customer: With the plus.
Agent (Victoria Hill): Yup, this. Is it the plus?
Customer: Okay, there's a 6566.
Agent (Victoria Hill): Okay.
Customer: 150. Alright. Well, we will make some decisions.
Agent (Victoria Hill): Okay.
Customer: Oh.
Customer: And then we're still going back and forth between premium and plus.
Agent (Victoria Hill): Yeah.
Customer: I don't drink.
Agent (Victoria Hill): Either do I? So, yeah.
Customer: It's like and especially he's I want a specialty restaurants. They said there's only two. They're not that good.
Agent (Victoria Hill): Why do we need that? Well.
Customer: Why don't you if you're, if you're taking me on this prances cruise instead of regent you know, you go yourself and we can use that extra money to book a region crew some other time.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): You there. You have it true but no. Yeah, yeah.
Customer: That's the, I'm in so anyway which you know you didn't need to put up with that, but.
Agent (Victoria Hill): It's okay. Yeah, it's alright. I was talking to one of my other guest today and she was telling me, I just come to call it story time with Mary. She's got some really wild stories to tell.
Customer: Okay, story time with Mary and Carol we do zoom call and you can, you could just put us two together and then you could just ignore us and we will.
Agent (Victoria Hill): Stay time is there, there you have, get you guys together. I could only imagine.
Agent (Victoria Hill): I've never ignore but it would, I would just sit there and just listen to you guys, just listen.
Customer: It be like my husband. Huh. Huh. What? Oh, yeah, I heard you.
Customer: Alright, thank you. We will, I will call you and let you know but or, or I could know I text you and say you know, this is it. And then here's how we're gonna pay for it.
Agent (Victoria Hill): Alright, Carol. Well, I will go ahead again make these changes for you and.
Agent (Victoria Hill): Yeah, just send me, just shoot me an email. We do have that texting capability but I, I'll be honest, I don't see it, okay, good. Good. But yes, yeah, excellent.
Customer: I meant email, I meant, email. Okay, okay, cause we know now. Okay, alright. Thank you. Okay, thank you.
Agent (Victoria Hill): Alright, Carol, thank you so much for your time, I appreciate you and again I'm sorry about Marl. I, that's not a common name, so.
Customer: Yeah, no, no, she said, well, yeah, Mary Simon, but.
Agent (Victoria Hill): Yeah, that it's not a common name and that would stick out if I heard of you know, heard the name or got a voicemail and that's just not one that's.
Customer: So she said, oh, she or she didn't hear my voicemail or something and and who knows where she left the voicemail.
Agent (Victoria Hill): I'm not sure sure, I'm not so sure but I would love to be able to work with her again if she's willing to reach back out to me, I'd appreciate that.
Customer: She might not have with you, but.
Customer: I, she might we got to keep her Li first. Yes, she's the one. Yeah, it is, it is.
Agent (Victoria Hill): Oh, that sounds, like, a whole other story Carol.
Agent (Victoria Hill): Okay, I don't know where. Laugh of that but okay, alright, my pleasure. Have a good day. Bye.
Customer: Okay, thank you, okay, hi.