Agent (Victoria Hill): Good afternoon! This is Victoria with Allis travel. How may I assist you?
Customer: Hi, Victoria, Carol, it's Carol. Dule!
Agent (Victoria Hill): Hi Carol, how are you today?
Customer: Fine, wondered if you saw my email.
Agent (Victoria Hill): Sorry I seem to have a right now let me I did see that yes let me review it real quickly. Alright region forty percent, okay, can you.
Customer: Okay, well.
Customer: Okay, forget about the single supplement she's too flaky.
Agent (Victoria Hill): Oh, okay. Oh, I mean at at least you can at least you can say that. Alright.
Customer: To.
Customer: Oh, Lord. Yeah, well, I can't tell her that but.
Agent (Victoria Hill): I won't say anything. Alright let me let me just do something real quickly. I'm in the midst of making a payment for a guest and.
Customer: Okay.
Agent (Victoria Hill): Let me just do this and then we can hop over to regent real quickly and look at that. Have you been?
Customer: Fine. Roger wanted to get away in November and December right after our trip and I said, yeah, and we have birthdays and things going on and say you're not gonna be here for Thanksgiving.
Agent (Victoria Hill): Good, good.
Agent (Victoria Hill): Uh-huh.
Agent (Victoria Hill): No.
Customer: Let's look at January, so in February. So.
Agent (Victoria Hill): Okay, well.
Agent (Victoria Hill): Now were they upset that you weren't gonna be here because you do all the cooking.
Customer: Yeah, no this because we aren't gonna be here you know but you were good last year on my birthday which is a December birthday for my. She's gonna be six this year. So, cause of course this when the best prices are yeah, oh, yeah.
Agent (Victoria Hill): Okay, okay.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): I've got a December birthday myself. But exactly, exactly. I've got a December birthday. Mine was always combined with Christmas so it's like, oh.
Customer: When is yours?
Agent (Victoria Hill): Two days after Christmas. It's the twenty seventh. Oh.
Customer: Oh, our son is the sixteenth.
Customer: We had a friend his birthday was Christmas so.
Agent (Victoria Hill): My niece was born on Christmas. She'll be three my youngest sister. She and I have the same birthday. We're nine years apart. Mm-hmm yup. Alright. So let's look at that region. Co.
Customer: Oh, my gosh. Okay.
Customer: Hopefully that cabin is still open. Cause there weren't many on the starboard.
Agent (Victoria Hill): Okay, and it's an F. two. Okay.
Agent (Victoria Hill): Let's see what we've got, we've got a great website. It just works so slow.
Agent (Victoria Hill): Looking at January 15th.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Alright, it looks like the gift of travel.
Customer: I know regions having this big sale but I of course this one I think is 25 percent. Yeah. Oh, we have the forty percent. Oh, not on that one. Oh, not on that one, it's like come on guys.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Nope, nope, yeah, it's not starting at or that select that always gets you.
Customer: Yeah, it's like forty percent. Okay, it's time to book a group. Yeah, but we raised the thirty percent last month. Oh, okay.
Agent (Victoria Hill): Oh, yup, pretty much. Yup.
Customer: Yeah, so, yeah.
Agent (Victoria Hill): Yes, I know that. I'm not I know since this pop-up do you want to upgrade into a suite? That's gonna give them a.
Agent (Victoria Hill): A free night, like no.
Customer: Yeah, for $25,000 no, or plus even the concierge was a lot higher. It's like, you know, we can find a room for $800.
Customer: I did the math last night.
Agent (Victoria Hill): Alright, I'm gonna put in for 717 to see if it's there.
Customer: This is, this is a get on this.
Customer: I was there last night.
Agent (Victoria Hill): Well, I've got it, so we're good. Let's continue before it starts changing it's mind noting.
Agent (Victoria Hill): Travel insurance $78,884 per person except or decline.
Customer: Declined, we have alliance the annual.
Agent (Victoria Hill): That's right. You've got an annual. Okay.
Agent (Victoria Hill): I'm gonna put that here in your profile so I don't continuously ask you.
Customer: That's okay.
Agent (Victoria Hill): Annual policy it's.
Agent (Victoria Hill): You're gonna need help with airfare or any pre or post hotel stays.
Customer: Not at this point no he's already looked at the air.
Agent (Victoria Hill): Okay.
Customer: Getting home isn't a problem getting to Panama City is twice as much so.
Agent (Victoria Hill): Oh, I can only imagine.
Customer: It's 500 getting home from Mi L-A-X is 250 but those are so.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): No, that's.
Agent (Victoria Hill): Alright, I'm just popping in names real quickly. So we can go ahead and.
Agent (Victoria Hill): Get this.
Agent (Victoria Hill): 285221.
Agent (Victoria Hill): February 20th.
Agent (Victoria Hill): Have a trick for them to find your society number?
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Alright, so the rate that I am getting as I'm finishing putting in names is a grand total $12,077 is that's what you were seeing.
Customer: Her.
Customer: Okay.
Customer: That's what's on regions website?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Let me finish getting everything in here and see if they offer any additional for return May 20th.
Agent (Victoria Hill): Okay, it is not allowing me to even place it on like any kind of hold it is, oh, one day, hold, there it goes it changed.
Customer: Okay.
Customer: We'll take one day.
Customer: It looks pretty full.
Agent (Victoria Hill): Yeah, yup.
Customer: There, there were quite a few concierge but.
Agent (Victoria Hill): Alright, so having added in your seven C. Society, I'm not seeing that there is a change in the price. We're still a $12,077. Give me a few moments to get an invoice and I can tell you what our cashback rebate is gonna be.
Customer: Okay.
Agent (Victoria Hill): Opting some notes real quick.
Agent (Victoria Hill): What are your plans for the holidays this year, since you can't go on a cruise.
Customer: I'm yeah, I'm doing Thanksgiving and daughter's doing Christmas. That's it. We live twenty minutes away so for, meet you right but the son in Michigan, you know, we and it might snow there so trying to get there they all went for Thanksgiving one year, I got COVID and had to stay home by myself. So that didn't work.
Agent (Victoria Hill): It's nice.
Agent (Victoria Hill): Oh, that's even better than.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Where in Michigan do they live?
Customer: But.
Customer: Niles just over the border from south bend cause we lived in south bend Michiana for over thirty years in that area. So they went back to her parents when she was ill, so.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): My mother-in-law. Well, my in-laws. And sister-in-law. Brother and all of them they all live up in Michigan so we have not made the decision of if we're going to move up that way or what our plans are.
Customer: Oh.
Customer: It's a cold up there. I mean we LiveWell I.
Agent (Victoria Hill): It is, it is my husband my husband's from Nebraska so he's used to that Midwest cold. I'm not sure how either of us would deal with leg effect cold. I don't like cold, I don't like it, I like it at all.
Customer: Right.
Customer: Well, I was born in Cleveland and my husband was born in Buffalo so and then we moved to south bend so we never got out of lake effect until we moved here fifteen years ago.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): You.
Agent (Victoria Hill): Oh, my goodness.
Customer: And now, it's funny because he said let's get away in January because it'll be cold here. It's like really, really we're in Austin. Oh, or.
Agent (Victoria Hill): Oh, that's so funny.
Agent (Victoria Hill): That's name. Well, if we were to go ahead and move forward with this, the cashback rebate from Pavlus travel is gonna be $1,008.
Customer: Okay.
Agent (Victoria Hill): Alright, so I'm gonna pop this over to you real quickly. Again it is just on a 24 hour hold.
Customer: Oh, okay.
Agent (Victoria Hill): I'm not gonna really put anything in the body of the email, aside from just what I quoted you for cashback, rebate.
Customer: Means I'll probably.
Customer: I'll probably call you back tomorrow with the, her number. Tell the kids this is what we're doing. I mean I told him now on the supplement she's not gonna do it but on something like this something about 25 percent is that how regent does it sometimes or does it vary?
Agent (Victoria Hill): Outstanding.
Agent (Victoria Hill): And that's, that absolutely. Mm-hmm.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): It varies, so I believe there to start at a 25 percent. Do you want me to just pull it up to see what her rate would be?
Customer: No, she's not. She, well, I go to Florida the first two weeks in January. I'm like, wow, okay, forget that. Yeah, and you couldn't just go on cruise the second two weeks in J.
Agent (Victoria Hill): No, okay.
Agent (Victoria Hill): No.
Agent (Victoria Hill): Have fun with that.
Agent (Victoria Hill): Yeah, yeah, interesting. Well.
Customer: Like, okay, yeah, she's yeah, I went on 111 cruise with her and it was like, we gotta get it, this has to be done now and this has to be done now in this. It's like.
Agent (Victoria Hill): Like, yeah.
Agent (Victoria Hill): Oh.
Customer: But she said when you and Roger go, I might like to take a phone, I said that would be great. Yeah, anyway.
Agent (Victoria Hill): Well, sh that change. Let me know if you need a, a price for a solo for her. I again got this hold until tomorrow $1,008 cashback rebate. I have two different cards on file. I've got Roger's visa ending in 3351. I also have his Amex ending in 1006. So if either one of.
Customer: Yes, I will.
Customer: Yeah, do we get any, is there any Amex benefits on this one? How do we get the Amex benefit or wait, oh, he's trying to use this other card, shoot, he's on a call, so, when he has.
Agent (Victoria Hill): Let me.
Agent (Victoria Hill): I was gonna say because we've got it listed as that being the platinum, I just need to see if the promotion is combinable with the platinum. So let me just get that pulled up real quick. So I can pull that through. If it is combinable then it's just something I, into my guest relations and they get the code that's required give it to who needs it and those benefits are added.
Customer: Right.
Customer: But my guess.
Customer: Yeah, I yup that right now I'm guessing he's gonna use the 3351 you have that.
Agent (Victoria Hill): Okay, the visa. Alright, mm-hmm.
Customer: Okay, so if I just tell you use the 3351 tomorrow in an email or something that'll work, he.
Agent (Victoria Hill): Yeah, yeah, just go ahead and reply back to the email that I sent to you. Let me know you know, hey this is a go use XYZ credit card I'll get it confirmed and send you a confirmation we'll make it easy.
Customer: Okay.
Customer: Okay, I think he's trying to get his mile so that he can get united points.
Agent (Victoria Hill): Gotcha, is this a united card and itself?
Customer: Before here.
Customer: It is a united but it's, yeah.
Agent (Victoria Hill): Okay. Alright.
Customer: It gets point, it's a visa.
Agent (Victoria Hill): Gotcha, okay. Alright, well yeah, just keep me posted and I will get this confirmed as soon as I see your email.
Customer: Okay, and you've got that number, okay. Alright, 717, okay, thank you. Okay, you too. Bye.
Agent (Victoria Hill): Mm-hmm alright. Outstanding Carol. 717 is what you got?
Agent (Victoria Hill): My pleasure. We'll talk again soon. Have a great day. Thank you.