Customer: Oh, maybe.
Agent (Victoria Hill): Good afternoon! This is Victoria with travel. How may I assist you?
Customer: Hi, Victoria, Carol. Doy!
Agent (Victoria Hill): Hi, how are you this afternoon?
Customer: I'm fine. Did you, I don't know if you've seen your messages yet from lee over the weekend.
Agent (Victoria Hill): I did see yes, I did see a few of those. I've actually just been doing some research for some other gas but I have you here and how may I assist you? What questions can I answer for you?
Customer: Okay. I guess she was gonna switch it to a, a concierge or region.
Agent (Victoria Hill): Okay, let me.
Customer: For November 26th.
Customer: We never got a confirmation and so I asked her and she said she kinda Kurt on the email. Victoria take care of it on Monday. Okay, cause I had already called her a couple of times so I understand but.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay, let me.
Agent (Victoria Hill): I understand.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): It's alright. Let me just review some.
Customer: And then she said you know you can email us so I emailed her.
Agent (Victoria Hill): Okay, well, I'm sorry. Let me just review some of the notes real quickly. So November 26th you did place something on a courtesy hold.
Customer: That's okay.
Customer: Cause I said, highly, just checking and make sure we got the move. And she said, yes, it is moved. Victoria will reach out on Monday, okay?
Agent (Victoria Hill): Hold a second.
Agent (Victoria Hill): Okay.
Customer: I just wondered since it got moved. Why we wouldn't get, you know how you get the confirmation and you get the thing print out from region and that didn't come I came for the first one. Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay, let me just look. Okay, I'm just looking at a, all of the different emails that she had sent so I'm just trying to follow along with the communication. Okay, so deer 2625 looks like this is the one that has the concierge were you requesting a cabin on deck eight.
Customer: Right.
Customer: Right.
Customer: If there was one, cause at the time she said there isn't one and she said, you know, you discuss that with Victoria and I said, okay.
Agent (Victoria Hill): Okay. Alright. She did place a note in mm-hmm.
Agent (Victoria Hill): Okay, okay. So, I do see a note in here that she just simply states that is the second booking for the concierge E. E. Decks on deck eight or no. Cabins on deck eight, okay.
Customer: Right.
Agent (Victoria Hill): And then, what she has holding is going to be state room. 1072.
Customer: Correct.
Agent (Victoria Hill): Let me get this now. Did you receive that information?
Customer: No, that's why I wanted, I just wanted to make sure that she had switched it, you know, and then she said it's done.
Agent (Victoria Hill): Okay, then let me get it ordered over.
Agent (Victoria Hill): Mm-hmm. Okay.
Customer: Check with them. So, it was a but, but we didn't get anything from region which I thought was strange.
Agent (Victoria Hill): Okay. Let me send this over to you right now since I'm looking at it.
Customer: But.
Customer: Okay, but if they have anything on eight, cause otherwise, cause that's eight is in the middle the other, the ten, you're in the, you're in the back which is okay, as opposed out nothing.
Agent (Victoria Hill): Mm-hmm yeah, she.
Agent (Victoria Hill): Mm-hmm, he just indicated on one of these that there weren't any concierge Es on deck eight.
Agent (Victoria Hill): Or she says no cabins on deck eight.
Agent (Victoria Hill): Let me get this sent over to you real quickly. Mm-hmm.
Customer: That's what she said, but.
Agent (Victoria Hill): In the meantime while that's being sent to you let me just place you on a brief hold. I will reach out to regent real quickly and I'll see what is available on decade of the concierge or just what is available if anything on eight. Okay, alright, thank you. Just one moment.
Customer: Okay.
Customer: Okay, okay, well we definitely want confers cause we like that extra day and the extra internet is, is worth it cause he works on the ship. He got to pay for it. So. Yeah, got to keep working.
Agent (Victoria Hill): Uh-huh, absolutely.
Agent (Victoria Hill): Okay, don't we all.
Agent (Victoria Hill): Oh, absolutely. Yes. Alright. Well, let me just place you on a brief hold. I'm gonna reach out to your region real quickly and we're gonna double-check what's on decade? Okay.
Customer: Yeah, okay.
Customer: Okay, or do you want to call me back? I mean, I'm in no hurry. You know if you're in the middle of something, just.
Agent (Victoria Hill): No, if you're okay holding, if you're okay holding, let me just go ahead and place you on hold and we'll get this taken care of right now, okay? Thank you, Carol. Just a moment.
Customer: Sure. Okay. Okay. Okay, good. Mm-hmm.
Agent (Victoria Hill): Hi Carol. Are you still with me?
Customer: Sure, I'm here.
Agent (Victoria Hill): So I'm glad that we're checking. I'm not quite sure what was not seen or in any, whatever maybe but there is a concierge E. at state room. 846. Excuse me 847.
Customer: Okay.
Agent (Victoria Hill): Do you want me to go ahead and make those changes? I was told that it is more mid ship.
Customer: Sure.
Customer: Yeah.
Agent (Victoria Hill): Okay, alright. Let me go ahead and make those changes. I'll be right back with you.
Customer: Okay.
Agent (Victoria Hill): Thank you.
Agent (Victoria Hill): Hi, Carol. Thank you very much for holding, again, appreciate that. So, we've went ahead and made those change 847, I've also went ahead and had them find your seven C. Society number and those are going to be applied to the new reservation or to the new option.
Customer: Okay.
Customer: Okay.
Agent (Victoria Hill): Alright.
Customer: Well, and then anything. Yeah, she said that the $2,000 you know, their special is not included on this one or the two, it.
Agent (Victoria Hill): On the concierge. Oh, on the date and itself.
Customer: Right. On this cruise. Oh.
Agent (Victoria Hill): Okay, okay.
Customer: That's why I called over the weekend because I didn't know, you know, is the sale going off by the, by Monday and would it be too late but she said this one's not included.
Agent (Victoria Hill): Okay. Well let me double-check on that one as well. I mean I don't see the savings on there but let me just double-check for you real quickly.
Customer: Right.
Customer: Hey, and then do you have the price on that? I mean, I think she gave it to me 666699 and before the stuff comes off or.
Customer: Before the discount.
Agent (Victoria Hill): Okay. So with your seven society savings, that is an additional $225 off per person. So the rate that I am getting from region right now is $6,400 and 74 per person or a grand total of $1.20095 million.
Customer: Okay.
Customer: Okay.
Customer: Because I see on the first.
Agent (Victoria Hill): There's a few different promotions I just wanna double-check on these two.
Customer: Cause they did on the first one, they had an early booking and then a bonus discount and then our seven seas.
Agent (Victoria Hill): Yeah, so on this one you still have the early booking. There's the bonus discount and then the seven seas.
Customer: Right.
Customer: Okay, but, and the, but the total after those is 6474.
Agent (Victoria Hill): Yes ma'am.
Customer: Okay.
Customer: Cause it was 5974 okay. Yup, I think she said it was going to be $500 more each.
Customer: Okay.
Customer: Alright. And then will we that'll be eligible for pass discount then?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Oh, yes, you'll always receive a cash back rebate with our agency always, always.
Customer: Okay, that was very nice and SIL overseas, by the way we did our an Artic, it was very nice.
Agent (Victoria Hill): Yes, well, thank you.
Agent (Victoria Hill): How was it?
Agent (Victoria Hill): Good, I'm glad, I'm glad to hear that.
Customer: Yup, great time. I think we like region better.
Agent (Victoria Hill): Okay, what.
Customer: But, we've never a regular Silversea so we, it's.
Agent (Victoria Hill): Mm-hmm what do you bill was different between the Silversea and a region cruise?
Customer: That was an expedition is a lot different.
Customer: Food.
Agent (Victoria Hill): Okay.
Customer: The selection of food.
Customer: Yeah, have you been on a region lately?
Agent (Victoria Hill): I've not been with region, I've not been with Silversea.
Customer: Okay. On region, they changed their dining room and even on this ship, I mean in fact we have done this itinerary on this ship in 2018.
Agent (Victoria Hill): Okay.
Customer: And they just refurbished but in their dining room they have like two pages of things that you can order any, any day, anytime it doesn't change and we're talking like, scalps Fu. Just, I mean, it's all there. Anytime that you want it, it's like, wow!
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Wow. Okay.
Agent (Victoria Hill): Mm-hmm.
Customer: You don't need specialty restaurants actually and there's something all the time on silver seas, I don't know if it's just that we didn't know what to ask for or what cause we see people with lobster and you say, well how did they have labs and then the menu they said you have to ask for. So, well, okay, let's ask for, yeah, the Butler. I think we just had a bad Butler.
Agent (Victoria Hill): Uh-huh. Mm-hmm.
Agent (Victoria Hill): Or they get that from.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Interesting. Okay.
Customer: He didn't show up. Two days. We never saw it all and one time he, we asked him for, you know, one.
Agent (Victoria Hill): Okay.
Customer: Still water and one sparkling and he said that's in your refrigerator. And my husband says, no, you know they're both sparkly. No and my are doing and my husband they both, they both have bubbles. Yeah, it's little things and I think that was just the.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Any stress are you? Oh, my goodness.
Agent (Victoria Hill): Wow! Did you express that to, Silversea.
Customer: Alright, I think I set it something on the survey about the Butler cause we didn't, we don't use the Butler. I mean we don't have, we did have him bring some, he did bring caper when we requested it for Roger cab, Aaron, Champaign for, for but it's funny because they really want you to rely on room service.
Agent (Victoria Hill): Okay. Okay. Alright.
Agent (Victoria Hill): Alright.
Customer: Like, when I went to lunch and I was gonna take, just take a Browning back to my room on a plate, you know, and I got these looks and they said we can have room service bring that. So what, yeah, okay, right.
Agent (Victoria Hill): Ten.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): But I'm okay with my two hands, like, I, yeah, that would kind of set a tone with me as well.
Customer: And it's, it was very strange. Yeah, was strange. And like the one time we were watching the Wales, it was so cool and.
Customer: The afternoon T. was going on on a different floor and the people next to us the one guy went down broad is all the Paystree. Back and so we asked our water, if he could get him, he said no, you have to go to down to T T., get them. So I went down to T T., I explained to them that we were upstairs and we were watching the Wales and, and I said, can I just put some stuff on a plate and he said, you need to ask the bartender and, and then the waiter, because they're supposed to do that, I said I did and he told me to come down here myself.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Uh-huh.
Agent (Victoria Hill): And they told me to comp it. Oh.
Customer: I mean it was like.
Customer: Like nobody knew what the other guy was doing or supposed to do and then it was, I did see that guy came up and talk to our waiter after.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): That's good. But it shouldn't have been, you shouldn't have needed to do that to begin with.
Customer: Oh, yeah, yeah, it's like I didn't have any problem going to get it but don't her at me for coming to get it.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): We're coming to get it mm-hmm, wow.
Customer: It just little I mean nothing big the excursions and the expedition team top match.
Agent (Victoria Hill): Good, good to hear. Okay.
Customer: Can't, can't eat it? I mean, it was run perfectly cloud. Is there a lady? It's a lady, a big lady. Wonderful, wonderful person.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Good.
Customer: Son, wonder you know that was it all went smooth all the rentals and the, yup.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): I'm glad to hear that.
Customer: So. Yup, and there was one Ma that Roger got along with and he brought them some face his favorite stuff, and that all went well and I mean, we had a lot of good things. No, but I think in general we just, we enjoy the region, don't have to think about it.
Agent (Victoria Hill): I'm glad to hear that.
Agent (Victoria Hill): Well, if there's mm-hmm.
Agent (Victoria Hill): That's nice. Good, good.
Agent (Victoria Hill): Mm-hmm okay, I can understand that.
Customer: But, oh, you know, maybe sometime we'll try a real a real source and see how it's Dif but now we just.
Agent (Victoria Hill): Well, if there's anything that you want for me to pass along to our silver sea representative, please let me know they raise, okay? Okay.
Customer: Oh, no, no. Well, other than the expedition team is phenomenal.
Agent (Victoria Hill): Okay.
Customer: No.
Customer: Anyway, that's that.
Agent (Victoria Hill): Alright.
Customer: And the Wes.
Agent (Victoria Hill): Excellent. Well, I will go ahead and note that. And then and the Wales, that's great.
Customer: Okay. The, I finally saw Wales but now we need a cruise lack cause you're busy for five days twice a day. Oh, I and you dressed up and you get in all those clothes. And your life preserver weighs like six pounds.
Agent (Victoria Hill): Yeah, you are, you're absolutely correct.
Customer: It's like it's really weird.
Customer: You feel like the.
Agent (Victoria Hill): Yeah, so you need a vacation. From your vacation now.
Customer: We do so, but we'll wait till November.
Agent (Victoria Hill): That is excellent. I don't know if we provided you any, you know, what the cash back rebate would be for this. Did she.
Customer: She did on the earlier one not the concierge.
Agent (Victoria Hill): For the concierge, okay. Okay. So by my calculations it'd be $1,075. So just like the silver see you'll get it two to three weeks prior to departure.
Customer: Okay, that was a nice treat.
Agent (Victoria Hill): Well we'd like to be able to provide our desk with that, so it's, you know, I'm whether you like it, we like giving it to you.
Customer: And then, and then we up.
Customer: And we upgraded and then they gave us the bonus on the upgrade and silvers, we upgraded our room.
Agent (Victoria Hill): That is excellent. Did you do like the bid upgrading and how we're.
Customer: Yeah, we did the bid and then we got on, we found out that one lady. They got it, they just gave it to him. It's like, hey, but I mean, you don't know.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Correct, correct, absolutely. Do how did you what are your thoughts on the bidding process just because that's something now that is with the row Caribbean family that is something that both of those lines do so it's we ourselves, we don't get involved with the bidding for our gas but it is always nice to know how you as the gas like that or dislike it or just put your thoughts are good. Good.
Customer: But, but that was fine.
Customer: We did.
Customer: Well, it worked, it worked and actually they bumped us up and cause we put in a bid from Adan. Which was one up from where we were and they bumped this up one more to silver suite.
Customer: Which was really nice. I mean, the bedroom was separate, we had two bathrooms.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Oh.
Customer: It was.
Agent (Victoria Hill): No, they just, they just really pampered you on that one.
Customer: They did. I mean that it was, like, holy cow. I could live on this.
Agent (Victoria Hill): Wow, very nice. Well, I'm glad you got to experience that.
Customer: Yeah, that was very nice now does region offer upgrades later and when it gets closer or no?
Agent (Victoria Hill): They do, they sometimes they do but it is not going to be like the bidding upgrade actually, I don't, I don't think they've started a bidding upgrade. Let me, we're just trying to familiar, I'm just trying to think of upgrade emails that I received recently.
Customer: Right, do we need to say that we wanna stay where we are because although upgrade would be like a pen house or something probably I think is the next.
Agent (Victoria Hill): It could exactly, exactly, yeah, I mean always if they do provide you an upgrade option, you don't have to accept it. We can always decline it and keep you right where you're at.
Customer: Okay.
Customer: Okay, but.
Agent (Victoria Hill): Yeah, so just let us know about that one. I went ahead and just sent you over the new invoice.
Customer: A us have.
Customer: Okay, he's asking about is there an Amex?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Yes.
Customer: Credit or if we use.
Agent (Victoria Hill): Yes, so as long as you're using an actual American Express card that it's not co branded with delta or whoever they co brand with now and it is a, sorry, am, ex platinum card or a ct. And yes, there are additional perks that can be provided.
Customer: Yeah, the plan.
Customer: Okay, he will use that and when do we have this, have this deposit fucking yesterday?
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Deposit is going to be sure. So deposit is going to be required on the tenth and then final payment is going to be.
Agent (Victoria Hill): Let's see if it tells me on here. June 29th so, or by June 29th.
Customer: In twenty ninth, okay.
Agent (Victoria Hill): So actually our accounting department will process it on Friday June 27th.
Customer: So do you have his ax in case I sorry we have allergies here if I.
Agent (Victoria Hill): I have the.
Agent (Victoria Hill): Okay. Alright. We have the ax ending in 4000 with an expiration three of 28.
Customer: Roger, is your current MX ending in 4000? Oh, no, he said.
Agent (Victoria Hill): Oh, okay. Let's get that updated then.
Customer: Giver one but then don't do it until the tenth in case we haven't told our kids yet. So.
Agent (Victoria Hill): Oh, okay. Do the kids maybe want to come?
Customer: Yeah, need to run it. No, no, well I'm, what I'm afraid of.
Agent (Victoria Hill): Do I come?
Agent (Victoria Hill): Well, once you put it out there, if the kids are wanting to join just make sure that they give me a call, we'll make sure that it's all set up as a referral program and you'll receive refer referral credits upon that return.
Customer: Oh, okay.
Agent (Victoria Hill): Okay.
Customer: They're not going on unless they pay for it. Do you need the MX number now? Do you want to put it in and then, nice.
Agent (Victoria Hill): You know what, let's go ahead and get it updated. Yeah, so come, you know the tenth once I get in, I'll go ahead and process the payment or you get back to me between now and the tenth and say process the payment.
Customer: He.
Customer: No, whatever. Yeah. Okay, he's getting.
Agent (Victoria Hill): Okay, yeah, let's go ahead and get it updated now, please.
Customer: Following him. Yeah, cause I don't like to put that in an email.
Agent (Victoria Hill): No, no. I do not recommend that and so many people do and it's mine boggling.
Customer: Yes, or no. And.
Customer: Alright, here we go. 3716 647247 61006.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Expiration.
Agent (Victoria Hill): Four digit security.
Customer: I have a three digit is all the front 6301.
Agent (Victoria Hill): Or on the front mm-hmm.
Agent (Victoria Hill): It's 6301.
Agent (Victoria Hill): Okay, and this is Roger. It's platinum. Alright, I'm gonna go ahead and repeat this X. do you make sure that I have it all correct? I have your a, okay, alright MX number 3716 647247 61006. Expiration eight of 29 and security of 6301.
Customer: Correct, yes. Alright.
Agent (Victoria Hill): Alright, and the address associated with that credit card is the one on Hearn bay, correct?
Customer: Correct.
Agent (Victoria Hill): Alright, that's tending.
Customer: I'm assuming it's going to be a yes. That will go. So, but you know what the other.
Agent (Victoria Hill): Okay, well then you can simply reply back to the email that I sent to you. If it's a go, I'll go ahead and process the deposit of $1,942.20 and send you over all your confirmations.
Customer: 1900, what was that?
Agent (Victoria Hill): $1,942.20.
Customer: Okay. Alright, gotcha. Okay, thank you very much. I'm glad we talked and I'm glad we got on eight instead of high up in the backs are ten. Yeah, with the trans Atlantic being bouncing all over. We only had one night of of shake on an Artic and Rogers through the whole thing.
Agent (Victoria Hill): Mm-hmm excellent. Well, if there's.
Agent (Victoria Hill): Ten. Yup. You got it.
Agent (Victoria Hill): That's good.
Agent (Victoria Hill): Of course he did, of course. They do. I mean, of course. Right.
Customer: It cause they have, we had two closets and we put our roller boards and one of the closets and it rolled from one end of the closet to the other way it went down the other. Yes, he has a what?
Agent (Victoria Hill): That's, yeah. When I was on, I traveled with pot last April and it was a crossing from France to Iceland. And there was, I mean, I, it, I don't have anything to compare a Drak crossing. I've not done ROA but I can tell you this crossing that there were times where you looked at the window and all you all was water or all a was sky because it was it, yeah, I don't like that.
Customer: Yeah.
Customer: It was not that bad, no. Okay. Rogers got, oh, hey, a quick question on our region cruise from Poer dug the internet was horrible all the way up the coast of Africa and into the Middle East it was like useless and we heard complaints from who had gone down to Capetown too on the other side. Do you know anything about how it'll be on the crossing? Cause we've got like seven Fe days in a row and if there's no internet, that's no problem. Although it's a different hemisphere so it'll be fine but.
Agent (Victoria Hill): That's good.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): So.
Agent (Victoria Hill): Correct, I believe that region has upgraded to StarLink so you shouldn't have any issues.
Customer: This is, yeah, we, it's a sterling didn't work. And would they have all kinds of excuses like, oh, the country doesn't allow it or somebody said that they pay for the StarLink license for that region or something, but I don't know.
Agent (Victoria Hill): You see.
Agent (Victoria Hill): Interesting. I'm not, I don't know anything about that but I do know that they have upgraded. So you know depending on when it was, that you last traveled with them something. I mean maybe the service has gotten better. It may be better you know on this crossing. I honestly do not have an answer for you on that.
Customer: Okay, I'll get forums and see right and I think it was Africa was the problem. But, okay.
Agent (Victoria Hill): Absolutely. I'm not sure but yeah, it's to, yeah, check into the forums, you know, cruise critic all those good things but.
Customer: How much you can do if you're on board gonna work, so.
Customer: Alright.
Customer: Okay.
Customer: Okay, thank you very much for your help.
Agent (Victoria Hill): Alright, sure it is. My pleasure. Go ahead and look that over and get back to me at your earliest convenience.
Customer: Hey.
Customer: Two.