Agent (Susan Bender): Tra travel, this is Susan.
Customer: Hi Susan, it's Richard. Can, how are you today?
Agent (Susan Bender): Hi! Hi! I am good. I saw you had call, I saw your number a couple of times yesterday but I my, I had computer issues yesterday. I was froze. I was frozen for most of the day. I couldn't do anything. So. I am way behind today. Sorry about that.
Customer: Oh.
Customer: Oh, hello? Okay.
Customer: That's okay. Well I just, just, I that's why I called, just to see if you got the message I sent you one message because I had, I went to my biking journey a couple of times during the day yesterday and it never, it never got onto the, into their system or at least online so I was getting a little worried but I had noticed an email from the atlas air department, so and then when I saw that and I saw that it was, they did the booking through, I guess, through you guys. So I.
Agent (Susan Bender): To the air.
Agent (Susan Bender): Uh-huh.
Agent (Susan Bender): Uh-huh department.
Agent (Susan Bender): Well, they send that, they send the air scheduled to us and then we forward it to you that's how it works.
Customer: Okay, okay. So, oh, alright. So then I called you back and he said, never mind about the first message because now I got, I see we have the booking but it's still not on my biking journey, you know, where you can go on as, as it's so weird that yeah, I don't get it but.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Oh, weird. But yeah, let me look, bear with me, I'm gonna go into your profile, see what's attached there from the air department, bear with me one moment. Okay, then.
Customer: Okay.
Customer: Okay.
Agent (Susan Bender): But it has the right gateway, L-A-X.
Customer: It had the L-A-X had the flight numbers that I, you know, I, and I told you all that information and it, they seem to get the same flights and everything.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Yeah.
Agent (Susan Bender): Yeah, I see this. It was attached yesterday. So it came in yesterday. Alright, let me get biking a call and see if we can find out why it's not showing up in your, in your portal now. But the schedule is okay, right.
Customer: Yeah, it looks fine. It was, it was the, what I was trying to do on my own before I called you so thank you so much. I'm glad and I hope your computer is working better today. Yeah.
Agent (Susan Bender): Okay.
Agent (Susan Bender): Oh, okay. Good there, oh, yeah, so far so good. Keeping my fingers crossed. That is so frustrating when that happens. Bear with me I'm gonna call Viking and then I'll come back to you, okay?
Customer: I know. Okay, okay.
Customer: Should I, you'll call me back or should I just hang in there? No, you'll call me back. Oh, okay, alright.
Agent (Susan Bender): Just hang in there. It should only take a few minutes. Oh, okay, thank you, one moment, please.
Customer: Alright.
Agent (Susan Bender): Hi Richard. Thank you so much for your patience. I didn't think it was gonna take as long as it did. I went over the air.
Customer: That's okay. Yeah. Well at least the music, at least the music wasn't annoying like some of the music you know, hold music.
Agent (Susan Bender): Okay, that's good. I okay, so I checked with biking. They're not sure why you can't see it. They can see it. They said it allow 24 to 48 hours and then you should be able to see it in your, my biking journey. They said maybe it's just taking a little while to load. Yeah, and I went over the flights that we received yesterday, that is what they show also, it's just a matter of when it's uploaded to your my biking journey.
Customer: Yeah.
Customer: Oh, gosh.
Customer: Okay. Alright but they see it that's good.
Customer: Okay.
Customer: Okay, so maybe they're also a little behind, whatever. Okay. Alright. Thank you. Well, that was great. Thanks, appreciate your help. Okay, have a good weekend.
Agent (Susan Bender): Yeah, I think they're off a little, running a little slow maybe.
Agent (Susan Bender): My pleasure.
Agent (Susan Bender): Thank you and I yeah, you as well. Thanks for calling in and take care. Uh-huh bye-bye yeah, sure.
Customer: Okay. Okay, you too. Oh, I got one question, one last question. Do you if we were looking into planning like a safari trip one maybe in a, years, do you have any recommendation for like, which tour or, or safari that you've booked that might, that you've heard good things about.
Agent (Susan Bender): Yeah.
Agent (Susan Bender): I have a, I booked lots of times the talk theta grand safari also canyon Tenan with talk and then Ado is the best but they also are the Priit but they're the best for Africa they do the, they get, we get gray reviews on the Cardo, they're going to be a higher price than, than talk also A. and.
Customer: Okay.
Customer: Okay.
Customer: Yeah. And talk is, is the, I always spoke with one of the highest. Okay.
Agent (Susan Bender): Yeah, they are, they're high, their pricey as well. If you're looking for something more budget minded. I would, I maybe look at Alexander and Roberts or globus globus tours. They're gonna be a lower price but you're not gonna stay and you're not going to have as nice of accommodations and you're not gonna get the same treatment and the same personal line service.
Customer: Yeah.
Customer: Yeah.
Customer: Okay, do.
Customer: Right.
Customer: I gotcha. Okay.
Agent (Susan Bender): When you're going to a, a, a country like Africa. You get what you pay for you pay more. You're gonna have a better experience. You're going to have nicer accommodations. You're going to have a doctor present. You know, if anybody gets bit by something or gets it becomes you know, those other companies that are a lower price. You just, you don't get all those extras. Yeah.
Customer: Let see.
Customer: Yeah, yeah.
Customer: You don't get that. Okay, I'll start, I'll start looking cause that's something I always say, you know, one of the things we should before we can't walk anymore. Well, we don't remember what we did to get, yeah, it's sort of, and we, I, but I, you know, we kinda like always push it off and say, yeah, maybe next year or so. But I'll start to look at it retired and we'll get back to you if we have any more questions on that. If you take the other ones that are other ones that are in cape town, and include cape tamp the ones that are more I don't know, recommended, yeah.
Agent (Susan Bender): Yes, on your bucket list.
Agent (Susan Bender): Yeah.
Agent (Susan Bender): Sounds good, sounds good. Okay.
Agent (Susan Bender): Yeah South Africa, south a look at to South Africa.
Customer: Okay, thanks, great, thanks, bye-bye, take care. Bye-bye, bye-bye.
Agent (Susan Bender): Alright, thank you. Take care, mm-hmm, bye-bye.