Agent (Madison Silvernail): Yeah.
Agent (Madison Silvernail): Good morning miss Lou this is Mati with publish travel. How are you?
Customer: I'm good, thank you. How are you?
Agent (Madison Silvernail): Good, I'm doing alright, thank you for asking. I heard you're wanting to book an option today.
Customer: Yes, could you help me book a, it's called the tri Fogger, European world tour and it's for, it's for departure. Sorry. August 14th.
Agent (Madison Silvernail): Yeah, let me take.
Customer: Which is obviously coming up, it's in a week.
Agent (Madison Silvernail): That's okay, as long as their space, we can always get you over there.
Customer: Okay, sounds good.
Agent (Madison Silvernail): Let's see a PM word.
Agent (Madison Silvernail): Brian.
Agent (Madison Silvernail): Have you traveled with Triger in the past? Awesome.
Customer: Yes.
Customer: Yeah, I'm old. So I've been I've been here and there with different tour companies and such.
Agent (Madison Silvernail): Most important question is how were the trips with them? What trips did you take?
Customer: No, they're pretty good. Yeah, they were pretty good. There was one in South America nineteen years ago. It was very, it was actually great, it was a small group surprisingly I thought it was gonna be like a big bus because that's what I've been on previously and because of a small group it was, yeah, a lot. I don't know. Not better in in certain ways. And and we had a lot of, just great experiences there. I think we also went on one like twenty years. I mean, I can't, I just take like different people.
Customer: So, so, so there was, there was one I think it was called Europe anyway. So that one was, it was a big bus situation. But it was also really fun. I mean they do a lot, they do see a lot in a short amount of time which I think is good for people that you know, don't really want to plan anything and just want to sit there and get guided around. And then yeah, and I've been able to like build off of those things on my trips just you know okay, I don't really care seeing that and then I can just do something off myself. So, yeah, so it's worked out.
Agent (Madison Silvernail): How cool?
Agent (Madison Silvernail): I love that. So, you take just whoever wants to go whoever's available to go with you or do you have like apple?
Customer: Yeah, pretty much, that's why there's just a lot of last minute bookings. My nature of network is just, it's been a lot of that kind of thing where okay, I'm able to confirm a couple of weeks off and yeah, and okay and my sister okay, my best friend, okay who, you know whoever is is able to and then if that some how it works out a cousin is something. Yeah, so yeah, so that's sort of what happened here. So actually we're looking for five feet. It's my uncle's birthday and he's actually never been a year before he always travels in Asia, so then we're like really and he was like.
Agent (Madison Silvernail): No.
Customer: Like, okay, you want to take me like, yeah, so, so we were trying to like confirm, I didn't know that I could actually get the time until a couple of days ago. So, anyway, so it's kind of a last minute situation. We need that we could confirm three people like a month ago, but then now we can con from five. And we're really lucky that the tour still have space or the stage when I called yesterday. So, just hoping to book it.
Agent (Madison Silvernail): Of course.
Agent (Madison Silvernail): I love that. That's gonna be such an amazing experience and I wanted to confirm, I'm looking at it right now. It's a world or world tour, European world.
Customer: It's spelled W-H-I-R-L.
Agent (Madison Silvernail): Perfect. Okay, I'm right on it here. And you said five spots, are we looking for one single and two doubles?
Customer: Yeah, exactly and the single we would just give him his own room like not to share with someone else.
Agent (Madison Silvernail): Yeah, no, that's fair. The birthday boy is on space.
Customer: Yeah, we were hoping his son could come but his son can't come. You know, everyone's just trying to make it work and wanted him to have more Compa up and so we talk to my sister so we'll see.
Agent (Madison Silvernail): Mm-hmm.
Agent (Madison Silvernail): Work, somebody always has to pay the bills, I suppose.
Customer: Yeah, exactly.
Agent (Madison Silvernail): It looks like there is still space it is asking for it to be booked with a representative. So the double twin rooms, it looks like it's $4,548 per person. And that single room is $55.98. So, I'll go ahead and I'll get go ahead, I'm sorry.
Customer: Hang on a second.
Customer: 4045 sorry, say it again. 45. How much?
Agent (Madison Silvernail): The twin room starts at 4548 and.
Customer: $4,540 and then there's a house discount on top of that, right?
Agent (Madison Silvernail): Daniel get the pub which is that cash back feature and since you're traveling really soon we'll send it at the time of the booking is paid in full and then it'll be for.
Customer: What is the cashback? It's like a check or a refund or something.
Agent (Madison Silvernail): Yeah, it's a rebate check so you'll receive a percentage back.
Customer: Oh, okay. I didn't realize that I think in the past, it just, was just kind of at the booking. Okay, that's okay. So let me write this down then, hold on $4,548 and this is including, they have like, they have, like a last minute discount. It's like, a fifteen percent on the website. This is that same kind of price.
Agent (Madison Silvernail): I'll have to call and ask them to double-check. It is saying that it was $6,400 per person. So, I would assume yes, but I'll make sure of it.
Customer: Okay.
Customer: Okay, and then, okay, and then how much is the single?
Agent (Madison Silvernail): 5598 mm-hmm.
Customer: 3590 okay, sounds good.
Agent (Madison Silvernail): And will I have you, let me pull up your profile and see how that looks.
Agent (Madison Silvernail): Have you all traveled with us before, will this be their first time?
Customer: For Edward. It'll be his first time Amy has gone on like, glob tours. I'm not sure if she's in, you guys, who's profile? She might not have gone through, I just, I'm not really sure, like, I don't know but Stephanie and Cynthia and Sabrina have done stuff with Pavlus and with globus and with too just was a bunch of, of different companies. So I don't know what's in your profile cause I haven't booked anything in probably ten years or so, so.
Agent (Madison Silvernail): Oh, that is totally okay. I will start with your profile here and then once we get everything nailed down then I'll get all of their information whatnot, which will be later on today.
Customer: Okay. Can I, can I send you an email with their, I think they had asked for like, date of birth, address, phone number, and email. Can I just give those like, I can send an email right now to you, if you can have those things. If that helps.
Agent (Madison Silvernail): Oh, that would be amazing. Let me I'll send you an email since I'm looking at it's Stephanie Lou @gmail.com and we'll just start the thread.
Customer: Okay.
Customer: Yes.
Customer: Okay.
Agent (Madison Silvernail): Okay.
Agent (Madison Silvernail): Alright, and just added the subject line and left the Rist. Blink. So like I said, we'll just get us started. I have on file just so I can make the profile with Chi group of your address which reads 537 Tenth Street Santa Monica California. 90402.
Customer: Okay.
Customer: That's an old dress, but we still have that house it's possible to send stuff there but somebody would have to go and pick up the mail. Can I, can I give you like an update address? Where my mom will be so she could like, they probably need the address to, to send stuff in the past, it's what they did. Is that what they need it for?
Agent (Madison Silvernail): Yeah, wherever your billing address is located, we'll get to that point but that, and then what's easiest for you. So if that's.
Customer: Billing my credit card. So my credit card will be sent to a PO box, so.
Agent (Madison Silvernail): Okay, that's okay, and then we'll send it to your mom's. What's her address?
Customer: Okay, it's the same everything. So for the house number is 544 she moved across the street.
Agent (Madison Silvernail): Oh, I see fun and cute 54.
Customer: I know.
Customer: Yeah, so it's 544. Tenth and then the zip code is 90402 and the city of Santa Monica.
Agent (Madison Silvernail): Perfect. Okay.
Agent (Madison Silvernail): And are you guys gonna be looking for air as well?
Customer: I know. Actually I purchased the flight yesterday.
Agent (Madison Silvernail): Oh, perfect. Okay, so then I'm gonna go ahead and give to faler a call. Get some options secured for the time being, and then I'll give you a callback, go roll the details and kind of go from there and we'll do the payment and get you guys on your way.
Customer: Okay, that sounds good and I just sent you an email with the personal details and then also so I'm just gonna use my mom's address for everybody. Can we use it for everybody or does my uncle, I just realized I put my uncles address in there just because, yeah, he's at work all day, if there needs to be package. Yeah, could you just use the same address then for, for Edward he's number five on that list.
Agent (Madison Silvernail): Yeah.
Agent (Madison Silvernail): Yeah, I can do that for him. No worries.
Customer: Okay, that's probably easier and then.
Customer: Use.
Customer: Including or, okay.
Customer: Okay, and then you just need a credit card and, oh, yes when I talked to triple. They said there's a possibility of like pre booking. What is it called? Tips for the tour guide and the driver. So, wanted to try to do that if we can just get it all done here and then I don't know if it's an option. I never booked it with a policy so far that number and then I think we wanted to at least know all the insurance situation details because they're in their seventies. So you know, wanted to see if there's options for that. I don't know if they want to do it but I just wanted to know what the options were at least.
Agent (Madison Silvernail): Mm-hmm.
Agent (Madison Silvernail): Yeah.
Agent (Madison Silvernail): Yeah, that's fair enough. I'll ask about the pre bakeries and all the insurance information. We do also offer Allon that Pavlus. So, if what they offer doesn't meet your expectations will reevaluate.
Customer: Okay, that sounds good. Okay, so you'll, you have my phone number. 310-428-8878 okay. Okay.
Agent (Madison Silvernail): Yeah.
Agent (Madison Silvernail): Yes, that's perfect and I'll give you a call as soon as I get this completed and send you over those invoices.
Customer: Okay, perfect. Thank you. Thank you. Talk to you later. Okay, mm-hmm, bye.
Agent (Madison Silvernail): My pleasure. Talk to you later. Bye-bye.