Customer: Yeah.
Agent (Sam Moya): Thank you for calling Pavlus travel air department. Samantha speaking. How may I help you?
Customer: Hi Samantha, this is maple brown and I was calling to see if I can talk to Sam soya. She's sent me some flight and I wanted to, oh, you are? Okay, I'm sorry. Oh, you're Samantha. Okay. Oh, sorry about that. Well, I didn't catch onto that anyway, so I was looking here, I'm trying to see if I can bounce back to the other one but I don't wanna lose this one. What are, first of all, well, I'm kinda glad that it went down $200 but what is the plus planning fee?
Agent (Sam Moya): Yes, this is Sam ya.
Agent (Sam Moya): So that is the custom air fee. So when you go, so how it works, when you add air with the unit worlds, it's just the assigned air that comes with the trip when you request flights prior to the assigned air, that is a custom air fee.
Customer: Mm-hmm.
Customer: Okay. So but we don't know how much it is, I mean exactly, or did you just, you didn't tell me, right? Or.
Agent (Sam Moya): I believe the custom air fee. Let me see, I believe it's $199 but let me see if I can confirm.
Customer: Okay. Is that per person or.
Agent (Sam Moya): Yes, that is per person.
Customer: Okay, is that why the other quote was a $1,900 or am I just need to reread something?
Agent (Sam Moya): Okay, so actually the custom air fee is only $95. I do apologize for that. So it's only $95 per person and no, the air differs depending on the day. It honestly can change hour to hour. So it's just whatever the prevailing rates are at that moment.
Customer: Oh.
Customer: Okay.
Customer: Okay.
Customer: Okay, I'm looking at the one, the second one I'm looking at the email that you just sent me and, and I'm looking at the one that is the $1,095 and it almost sounds more like that one that was quoted to me from a unit world. And this would also include the fact that world would pick us up at the airport, correct?
Agent (Sam Moya): Mm-hmm.
Agent (Sam Moya): Yes.
Agent (Sam Moya): Correct. Yes, transfers would be included.
Customer: Okay.
Customer: Okay and let me just kind of go over this cause I would like to go ahead and, and just get the tickets or purchase them. So we have a leaving San antonio at 8:32 PM and arriving 9:41 PM to Dallas and then Dallas at 10:59 PM and arriving at 2:25 PM in London, then we pick up London at 6:30 PM. That should give us plenty of time I would imagine for customs or whatever is it there that we have to go through customs or Egypt.
Agent (Sam Moya): So you would go through customs in London.
Customer: Would say so. Okay, and then, then leave at, looks like 1:25 AM, is that correct?
Agent (Sam Moya): Correct, yes.
Customer: Oh, wow! That's a long time. Okay, let me look at my old note anyways and then we would leave, okay, 1:25 AM and arrive, oh, I see, we leave at 6:30 and arrive at 1:25 AM in Chiro.
Agent (Sam Moya): Correct.
Customer: Okay, so we would have somebody to pick us up and then we would leave kyro to come back on the twentieth at 7:30 AM arrive at 10:55 AM and then.
Customer: London at 2:45 PM, that should be okay. 2:45 PM that should be plenty for customs and then arrive Chicago at 5:35 PM and then leave at 8:40, so that should give us plenty of time and then arrive here at 11:54 PM. Okay, so let me look real quickly on that one flight, cause I thought there was one.
Customer: That was quoted to us that we would leave. Let's see, let me take a look at that, that's flight, that is London to Chiro let me look London to tyro.
Agent (Sam Moya): So I did look at the comparison from your other one that you had requested. It looks like it's the same return as the one you're currently looking at for 1392 it's just a different outbound.
Customer: Uh-huh.
Customer: Yeah, that's what I am.
Customer: Okay. Alright. Yeah, it is, it is the same return. Okay. Well, I think we're gonna have to take that because well, the price is a lot less than the first one that was quoted. So let's go ahead and take that and and then the planning fee, is that something that gets paid when we leave or is it or, or you added onto it? So, so we go ahead and pay for it upfront.
Agent (Sam Moya): Yes. So the custom air fee needs to be paid for as soon as they confirm the airfare reservation.
Customer: Okay. And in the event that there's a possibility that they change a flight that doesn't coordinate with the other one we had that mess go on and it was like about three to four months prior to our flights and they changed it. So is there going to be an added fee for changing it or, I mean, you know, I just want to know if they're gonna accommodate us in case that there's no what do you call, perfect change. I guess I'm just a little nervous to get a flight this soon but I understand to get it the sooner the better but I just hope they don't change it on us. Let me see here mm-hmm.
Agent (Sam Moya): Oh, airlines are can change their flights at anytime and usually it's due to either a flight cancellation that either cancel the flight entirely or just to schedule change. So but the airlines are able to change the flight at anytime.
Customer: Right.
Customer: Okay.
Customer: Okay, at anytime before I purchase this let me check real quickly. Let's see. Well actually, let me ask you cause then I'd have to go to another laptop before I purchased this. I wanna make sure that they went on ahead and purchase my unit world package.
Customer: And I want to know that it went through.
Agent (Sam Moya): I am not sure. I don't, what is the package I only handle airlines so if it's something else I would need to get you transferred over to guest relations.
Customer: Cause I didn't, we didn't see it.
Customer: Oh, okay. Well, let me hold on. Okay, hold on. Let me I'd hate to pass, buy it and then they never did charge it. We have an invoice but I guess what I'm saying is, I didn't see it on my bank. Let me give you. Are you able to look at a booking number?
Agent (Sam Moya): I do have your booking pulled up. Let me see so it says.
Agent (Sam Moya): I guess what package is it? I I guess just wouldn't be aware of anything like that. You may have to speak with guest relations for that. Because I specifically only handle airfare.
Customer: I have.
Customer: Okay, alright. So before, I don't wanna lose those flights but can I just see if, can you connect me to maybe Taylor Benni or who's the other I guess maybe, guest relations in case she's not available. But I really need to make sure because we didn't see it on our credit card charge for whatever reason. Well, you know what I'm seeing that it says it's a zero balance but I'd hate to find out that it didn't go through or something. Let's see what $9,000.
Agent (Sam Moya): Yes.
Customer: Let me see what I could do.
Agent (Sam Moya): Let me see. And you don't know, like, was it a hotel package or what kind of package was it?
Customer: It was a unit world river cruise from Aro to Chiro and it was for May 9th.
Agent (Sam Moya): Well, your reservation is confirmed. Your unit world reservation is confirmed. So I guess what other package is, that's the only way you're able to get you in the world air is if the package is confirmed with like the cruises with the pack or with the airfare.
Customer: Okay. Okay, well, if it is.
Customer: I got you, I got you. Okay. I had a little panic there because well I need to go to the other laptop because it's where I can look at the for some reason mine won't bring up that one bank and, and the other one does for the other bank. So let me go ahead then and charge this on my. Well let's see well let's go ahead and do the world cashback it's the numbers. I don't know if you have it with you or should I just give you the number.
Agent (Sam Moya): We have a Mastercard on file ending in 6591. Or a visa ending in 0506.
Customer: Oh, wait this is, we cash back. Oh, I bet you that's Bry.
Customer: What was the other 10506 you said?
Agent (Sam Moya): Yes.
Customer: Well, I'll tell you what, why don't you go ahead. Let's do that one. That one's mine, it's actually a debit card.
Customer: And I should really advise them because they're very good with security here. But let's go ahead and they'll give me a call. Let's see here. So, it's 4229 the 680045280506.
Agent (Sam Moya): Correct. Yes, that's the number we have on file.
Customer: Okay, and then you have the expiration of 0927.
Agent (Sam Moya): Correct.
Customer: And security 632.
Agent (Sam Moya): Correct.
Customer: And it's under male R. brown.
Agent (Sam Moya): Perfect, yes, we do have all that information on file.
Customer: Okay. Well let's go ahead and get these flights and let's see what else was, I gonna ask you get these flights and then, what else.
Customer: Oh, just slip by me here.
Customer: May I ask you something else? Well, that just went over my head I guess, cause the dog started barking. Okay, so you'll be able to send me also, you know, a, a confirmation with the full flights again and all that.
Agent (Sam Moya): Yes. Once I get all the confirmations, I will get that sent over to you.
Customer: Okay, very good. So, I haven't hurt. Well, never mind. Would you be able to transfer me over to Taylor, meanwhile.
Agent (Sam Moya): Of course. Let me get you transferred over to her, okay?
Customer: Okay, thank you.
Agent (Sam Moya): My pleasure. And then I will get this done for you and send you the updated invoice and confirmations once everything is confirmed.
Customer: Okay, thank you very much Samantha or Sam, you go by Sam? Thank you, Sam. I appreciate it. Okay, alright, thank you. Okay, bye-bye Sam.
Agent (Sam Moya): Yes, either one. My pleasure. Okay, bye. Be.