Customer: Hello, this is Dan.
Agent (Lauren Riesenberger): Hey, Lauren. How are you?
Customer: I'm doing okay. I was just a couple of things. Would you having something to tell me cause I wanted to give you some input but tell me what you.
Agent (Lauren Riesenberger): About what?
Customer: Oh, about the upgrading of the, are they changing to simply more?
Agent (Lauren Riesenberger): Did, did you already, oh, it looks like you already upgraded with Donna. Is that correct? I have the new invoices in front of me.
Customer: Well, I only upgraded two of them porting to my thing, but I asked to upgrade all three but it, but when I go online and look at my Oceania profile is simply more, simply more credits are are only there for two of the three cruises they're missing for the January 31st cruise. So if that's happened, that's great but they're not there now the SF two hours. Alright. So that's.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Uh-huh.
Agent (Lauren Riesenberger): Okay, bye.
Agent (Lauren Riesenberger): Okay, bye. Okay, well let me just look. So, no she.
Customer: And the other thing in, on the, on the new profile, on the new things, I wanna make sure I didn't lose anything. And you know even if I assume the Pavlis the Pablo's. Benefit of the, of the $200 of the Amex platinum on two of them and the free grad so I'm one of them our will remain. If those go away then this has been a very bad deal for but I'm assuming they would not and that was something that it. Go ahead.
Agent (Lauren Riesenberger): Right.
Agent (Lauren Riesenberger): It, it shouldn't that has that shouldn't affect the promotion. Hold on one second.
Customer: It better not because if it does, I lose a lot of money.
Agent (Lauren Riesenberger): So the Los Angeles to Miami, the November and I do see the January 1st doesn't have it so I have to call them. Let me check the November 3rd everything is on there.
Customer: Including the shareholder credit is shareholder that gets Dina the shareholder, the casino and the free grads and I assume I the pack the Pavlis rebate might change a little bit to the parents Utah.
Agent (Lauren Riesenberger): You're getting the beverage sheet.
Agent (Lauren Riesenberger): Yup.
Agent (Lauren Riesenberger): Is it, is the casino 125 per person shipper credit? Is that gonna take a see now? Okay, got it. So that one's all set and I, I'll update these and send them to you the 14.
Customer: Hey, yes ma'am. Yes, that's right.
Customer: And Pablo she definitely the Pavlis would change a little right? Because there's going to be higher. So, does that raise my.
Agent (Lauren Riesenberger): If the third time you're going to get, yeah, you're going to get more money from us, I'll figure it out. Yeah, the July of next year Copenhagen recollect just look in here and make sure it's on there.
Customer: Steven, that's even that, that's even better. Yeah.
Agent (Lauren Riesenberger): To simply more on there.
Customer: And, and the Amex platinum, the, I just the Amex platinum, yeah, and, and, and, and again there was a huge casino benefit she gave me like, $6,000 and I assume that's on there. Get better be.
Agent (Lauren Riesenberger): Ship, no Amazon. Yup, it's on there. 1:50 per person. That's on there. Everything looks good there.
Agent (Lauren Riesenberger): And which one the July 1st?
Customer: Yeah.
Agent (Lauren Riesenberger): I emailed her yesterday, she wasn't very responsive to me.
Customer: Well, that she had already responded to me saying that it shouldn't change anything and all the casino, Brad should be on all the casino should.
Agent (Lauren Riesenberger): Well, I said have her check all three of your bookings, and she didn't, she was like, well, if it was on there before it should be are they already on there? Cause it's not on there now, that's why.
Customer: It's not on there and she, holy crap, that's that.
Agent (Lauren Riesenberger): It's not on your, no, no, she didn't apply, no, because it falls off so she needs to go back and add that. And then for Jill, for your January the simply more needs to be added so I guess I have some work to do the casino credits on that one which is perfect and then I have to update that your platinum's there. So, let me Carlos Yana, let me apply simply more to January, send you that one and then I will send you the one.
Agent (Lauren Riesenberger): For this year which is all set and then I have to email her about the July of next year and have her add in the casino credit cause it's not on the invoice from yesterday.
Customer: Okay. So therefore compared to the old invoices like $6,000 more for the two of us, right?
Agent (Lauren Riesenberger): Correct. Yeah, don't, yeah, yeah. Yup.
Customer: So it dropped off. She's got to put it back on.
Agent (Lauren Riesenberger): He's got to put it back on. So I sent her an email yesterday, they have rewards on these bookings rewards date if they canceled and rebooked the rewards and automatically follow guest only have casino rewards from their play. Yeah, she wasn't very cause I said please check on these, okay.
Customer: Okay, well the problem. Okay, so it's not on there, do you want me to call her?
Agent (Lauren Riesenberger): No, I have her email right now. I got her ID right here. I'll just emailed her here. I'm gonna.
Customer: And just say you're, you're not right?
Agent (Lauren Riesenberger): Well, I just say you need to add.
Agent (Lauren Riesenberger): Please add the casino credits back to this booking.
Customer: Casino dropped off yet.
Agent (Lauren Riesenberger): They dropped off.
Customer: Okay. Just so you know, just so you know, she's been pestered about this a couple of times. So maybe she was a while you were gone because basically, I was told I first of all, I checked with her a while ago to make sure that everything should be attached, should remain attached. If I went to sampling more, you said no sweat. She said no sweat. It all sticks and then Donna was told by the, her contact Shana, well, all the casino things have to be re, approved by the casino lady, okay? And so when I contacted Ije the casino person she says they check with Miro in the day and I told them already that all those things will remain on there.
Agent (Lauren Riesenberger): Uh-huh.
Agent (Lauren Riesenberger): Right.
Agent (Lauren Riesenberger): Right.
Customer: And so she's been blocked a couple of times about it. Plus she has a new job. She has a new job, over everything and she hasn't replaced herself yet so she's doing everything. So I don't wanna give you too much detail but they said she's been bug about this and the fact that she ended up being wrong or there was a snafu on the, on the July 1st and you know, that life happens.
Agent (Lauren Riesenberger): Alright.
Agent (Lauren Riesenberger): Gotcha! No, no, no, I get it.
Agent (Lauren Riesenberger): Yeah, well I copied you in on the email that I sent to her, it does say she's out of the office but she did reply back to me yesterday. So once I do get a new invoice or if she replies back, I'll let you know. Otherwise I will call Oceana. Now. The two that we change everything looks good the credits are there, the benefits are there. I will update everything and send you a new invoices showing all that.
Customer: Okay, and, and, and, and, and I'm a meeting we gotta be owing the fair difference. I assume the deposits hold for the, for the two more distant ones but for the one coming up we're past final payment so I'm gonna of that money right away to for the extra there.
Agent (Lauren Riesenberger): Yeah, I just want you to take a look at the invoice and then if you wanna call me or say, Lauren, use my Amex platinum and I'm good, you're good to go and I'll make the payment for you.
Customer: Okay, you want me to approve it. You want me to look at it and approve it and then you'll make, okay, alright, thanks a lot. We're good.
Agent (Lauren Riesenberger): Yes. Yes. Yes, of course. Alright, and I'll send that, I'll send you multiple emails different invoices, so you have it all there and we'll wait to see what I just said.
Customer: Thanks a lot. Bye bye.
Agent (Lauren Riesenberger): Alright, take care, bye-bye.