Kevin Rose · May 8, 2026 · 3:33 PM
Inbound · 04:15 · Planner: Pam Chavez · +17752246283
“If you ever get a chance, go do it. You can't describe it. It's just wild.”
Call the tour operator today to confirm October 9, 2027 small-group 'Port to Go' availability and secure space under Kevin's name; follow up via email with formal quote and payment details once pricing is confirmed, and reference the connecting Dublin CIE tour start date (October 16th) to highlight the multi-leg itinerary.
Full analysis
What happened
Kevin called to book another small-group co-tour for October 9, 2027, interested in the 'Port to Go' option and looking to leverage Pavlus's 'gift of time' promotion. He's building a multi-destination itinerary that ties into an existing CIE Tours pub tour in Dublin starting October 16th, planning to fly Lisbon to Dublin to connect them. Kevin shared glowing feedback about a previous Switzerland trip (praising the ice bar experience). The agent agreed to secure space and send a quote once pricing is confirmed, as the tour currently shows 'call for availability' status.
Emotional read
Kevin is upbeat, confident, and highly engaged. He's enthusiastic about past travel experiences and speaks with excitement about the Switzerland trip. He's collaborative with the agent and patient during holds, showing comfort with the booking process.
Emotional arc through the call
Kevin started warm and collaborative, remained enthusiastic throughout, and ended the call in a cordial, trusting tone—no shift in mood.
How customer sees Pavlus
- positive · knew Pavlus had a 'gift of time' promotion running and proactively asked about it
- positive · comfortable enough to recommend the agency's past Switzerland tour to the agent and reference having booked with them before
Value perception
Kevin understands and expects Pavlus to handle complex multi-leg bookings and promotional offers; he's comfortable asking them to secure availability and coordinate across operators.
Customer behaviors
planning extended 2027 itinerary with multiple tour operatorscoordinating connecting flights between tour endpointsleveraging prior positive trip experience to book similar toursseeking promotional offers and upgradesdeferring final commitment pending agent confirmation of space and pricing
Topics & signals
| Topics | 2027 travel planningsmall group tour bookinggift of time promotionmulti-leg trip coordinationflight connections |
|---|---|
| Destinations | Portugal (Lisbon)DublinSwitzerlandIreland |
| Cruise lines | CIE ToursCarris Kids |
| Buying signals | named specific October 9th 2027 departure date and tourcoordinating multi-leg trip with existing bookingbooked flights to connect tours togetherenthusiastically recounting prior successful trip experience |
| Objections | concerned about availability on sold-out tour dateswants to confirm pricing before committing |
Analyzed 2026-05-24 01:52:23 by claude-haiku-4-5-20251001. Confidence 0.82.
Transcript (4,107 chars)
Agent (Pam Chavez): Good morning Pels travel. This is Pam. Customer: Pam, Kevin rose, how you doing? Agent (Pam Chavez): Hey, I'm doing okay, thanks. How are you? Customer: Good. Hey, we're doing our crazy planning for 2027 and I'm looking at a another co tour for 2027 and I know you guys have that gift a time thing going. Agent (Pam Chavez): Okay. Agent (Pam Chavez): That's fine. Agent (Pam Chavez): We do hold on one second here, let me just, do you mind if I let me, let me put you. I'm gonna put you on hold for one moment so I can just get this invoice real quickly, okay? Thank you, thank you, Kevin. Customer: Yeah, sure. Yup, yeah, no worries yeah, yeah, okay, yeah, no worries, yup. Agent (Pam Chavez): I'm back, sorry about that. Customer: Okay. I got you on speaker. Yup, yup, yup, I hear you. You're on speaker. So we're looking we're looking at the 9th of October, 2027 Cal obviously. Agent (Pam Chavez): Alright. So portable, which one, which one are you thinking? Agent (Pam Chavez): Which which one are you, which tour? Customer: Oh, it's the port to go. Agent (Pam Chavez): Ortal pray, is it a river cruiser land? Customer: It's called, it's a weekend. We no, we can port to go. We've done, we've done the river so we want to see some other stuff. Yeah. Agent (Pam Chavez): Or we can porch. Okay. Agent (Pam Chavez): Alright, and. Customer: Yeah, we can port to go. There's an October 9th small group, I think. Agent (Pam Chavez): Okay. It is small group October 9th. Alright, I can hopefully, there's availability, it's really weird because yesterday I called about this their Switzerland tour for one of my guest and stuff, and 27th of October was already sold out. It's crazy. Customer: Mm-hmm. Customer: Yeah. Customer: No, that we did that and I'll tell you what, have you, have you ever done that one? Agent (Pam Chavez): No, I've not done. The weekend portal. Oh, the sister 11, no, no. Customer: If you, if you, if you no. I'm talking about Switzerland, we did that. What tech, if you ever get a chance, go do it. I mean, it, oh, gosh, I, you can't describe it. I mean, you can talk about it but until you're there and, and the way to treat it, just donra with us, go to the ice case and they have a ice bar and they open it up just for to, I mean, it just, it's a while. Yup. Agent (Pam Chavez): Beautiful. Agent (Pam Chavez): Wow, right. Agent (Pam Chavez): Nice. Agent (Pam Chavez): No, I did a nice bar and, and aster down that was pretty interesting, it's cold. Customer: Yeah, well this one it was a while, because like I said they just open it for, to gets there and we walk in and everybody's looking at you, like, where the hell you're going? And let's well, sorry it's priv private event, you know. And they give you drinks and yeah, yeah, so, so, no, we'd love switch, that was like a wild so. Yeah, yeah, so you guys, I know you're doing the gift to time, you've sent something out the. Agent (Pam Chavez): What with them? Agent (Pam Chavez): Nice, nice. Okay. Alright. Agent (Pam Chavez): Mm-hmm yup, you want it free. Customer: The ninth and free, I want anything free. Yeah, give me free. Yeah, pre, yeah, because we're actually tying this into that C-I-E pub tour that we're doing with Carris kids. And that starts October 16th in Dublin. So, I've been looking at flights and I can fly from Lisbon to Dublin in the morning. And and pick up the C-I-E tour like, at two in the afternoon. That's our game plan. Yeah, yeah. Agent (Pam Chavez): No, no, no you're not free instead of post. Agent (Pam Chavez): Oh, okay, okay. Agent (Pam Chavez): Thanks. Agent (Pam Chavez): Well, that'll work out. Perfect. Okay. Alright. Well, let me call them they don't have prices on yet. So let me make sure I secured space and stuff. Customer: No, I know it says, yeah, yeah, I'm on the website and it says call for availability, and you know how that goes. Alright, cool, sounds good. Appreciate it. Thanks, good. Thanks Pam. Bye-bye. Agent (Pam Chavez): Okay. Alrighty, alright, Kevin, I'll take care of it here shortly. I'll send a quote as soon as I can. Thanks, bye, bye-bye.