Customer: Hello.
Agent (Denise Fritz): Hi, Ed. Hi, it's Denise.
Customer: Yeah.
Customer: Yeah.
Agent (Denise Fritz): Hi, I called a few people in our office to see if they, cause when I'm, when I'm pricing those flights out. And.
Agent (Denise Fritz): Business class going and premium economy on the return. It's pricing out at $3,817 per person. Which is.
Customer: Yeah.
Customer: Oh, my god. No.
Agent (Denise Fritz): You are coming at $2,979 per person. So that's quite a difference and I know of some of the airlines are publishing internet fairs and specials if you book with the airline on the internet only. And I wonder if maybe that, that's fair, that you saw that lower fair might be one of those fairs. Let me see.
Customer: Exactly.
Customer: Well, if you, if you go on united as a consumer and you try and book it, just like, it's Denise going doing the trip, you would find that those are fair, I didn't make a mom find the thing, so that, yeah, that, yeah.
Agent (Denise Fritz): Well, I'm sure you didn't make it up. Let me, let me check like on Google flights.
Agent (Denise Fritz): Yeah.
Customer: Google hasn't been catching up with it. You really have to go to united website but you can see it.
Agent (Denise Fritz): Yeah, actually, yeah, I had actually I had one.
Agent (Denise Fritz): In the last few days that was, like, that where Google showed more than I came up with but the airline site directly was actually the same that I saw but I think that was because I think the people looked at it wrong. So it didn't really make sense but let me go on where you book the flights and see what it shows cause sometimes it actually designates and says this is internet there only but let me look here and see.
Agent (Denise Fritz): Where do I have it mm-hmm.
Customer: That puts me in a bad position because you know that eats up almost the whole ale three bad out of beginning.
Agent (Denise Fritz): Yeah I know. Yeah, yeah, I know.
Agent (Denise Fritz): I'm aware of that.
Customer: That doesn't work.
Customer: And with cut the only way to get it rebated to book air for you guys. So that's kind cat 22 or what, whatever the catch is.
Agent (Denise Fritz): In here?
Agent (Denise Fritz): Yeah.
Agent (Denise Fritz): Yeah, well, and I know those internet fairs that come up usually I can see them but we can't book them, but I didn't even see it listed. That's a weird thing let me just, I'm gonna put this in here as we as I'm talking just to see if I can find it in there.
Customer: Okay, you're going on united website just like your Denise individually picking it doing the way.
Agent (Denise Fritz): Yeah. Oh, yeah, yeah.
Customer: You saw the flights on the flights, are there. Yeah.
Agent (Denise Fritz): Yeah, yeah, yup, let's see, so.
Customer: And the days are right. The 7th of April versus the.
Agent (Denise Fritz): I did on my.
Agent (Denise Fritz): I did online.
Agent (Denise Fritz): Search here, see what it says and I sent one another person email.
Agent (Denise Fritz): To look at it but he didn't email back but I.
Agent (Denise Fritz): Okay, so I got the see the flight going so I wanna do business there.
Agent (Denise Fritz): And that showed right. That's P. that's what I got.
Agent (Denise Fritz): And then where's that return.
Agent (Denise Fritz): Premium economy.
Agent (Denise Fritz): I'll see it's putting it in PNR I wonder if there weren't enough seats there. If that's the issue. Let me just glance what they got there.
Customer: The set, it's show it's showing no seats be occupied on the plane. The plane is totally empty and when you go on.
Agent (Denise Fritz): Well, let me look cause it had PNR so let's see if that is the price that you were showing or are we.
Agent (Denise Fritz): Pretty close. Let's see.
Agent (Denise Fritz): It's pretty close to what you had. Let me adjust something else over here and right screen.
Agent (Denise Fritz): Let's see.
Agent (Denise Fritz): So, how have you been by the way?
Customer: Oh, we've been doing good linen. I retired, we moved to in the pandemic. We moved up to New York because our grandchildren, cause when you booked in Maryland and it's been good trying to get used to the, to New York people.
Agent (Denise Fritz): Mm-hmm.
Customer: But we live in a, we live in a community and I joined the board and you know, all kinds of stuff like that. So we're pretty happy up here. But my joke is my joke. My kind of not so nice joke about it and I, you know, I love being near my grandchildren, but the issue is, my joke is the best thing up better is my grandchildren and the second best thing is I'm only 35 minutes from Kennedy airport and I can get the hell out hell out. But.
Agent (Denise Fritz): Mm-hmm. Oh, good.
Agent (Denise Fritz): Mm-hmm.
Agent (Denise Fritz): But then again you're, you were doing that a Newark fine.
Customer: That's a bad Hart, I don't mean to.
Customer: Uh-huh well, that's another issue because united seems to have the best thing going and united has the only non-stop to Porto other than tap and they both go from Newark and so we'll have to deal with the bridge and, and the, and the traffic and it's a pain but we don't know if like, know, we much rather fly den to add a Kennedy but they don't know of them go directly and getting a non-stop to your, when you start your cruise is worth $1 million compared to having to change planes in the European hub. Yeah, absolutely. And so that's a big, big difference and.
Agent (Denise Fritz): Yup.
Agent (Denise Fritz): Yup.
Agent (Denise Fritz): Yup.
Agent (Denise Fritz): Yeah, yeah.
Agent (Denise Fritz): Yeah, yeah, yeah, yeah, yeah.
Agent (Denise Fritz): I heard the runways open now it new work that.
Customer: Yeah, they supposedly gotten it better we have wait Newark as much as we can but you know, it is what it is and also this returned is the returned in workers on a Saturday which makes it a little matter. I even looked up running races to make sure there wasn't a Rath on that day and there's a marathon in next April. I looked up April 25th and April 26th. There actually is a marathon in Brooklyn, so we wouldn't have wanted to do it for that day but we definitely want to come home right after the cruise. So, you know, it's crazy.
Agent (Denise Fritz): Yeah.
Agent (Denise Fritz): Yeah, yeah.
Agent (Denise Fritz): Yeah.
Agent (Denise Fritz): Yeah.
Agent (Denise Fritz): Yeah, I think I saw maybe what the issue was here on the return.
Agent (Denise Fritz): The classes service that it has to be booked in look like it shows zero but if I was clicking on it and if you were clicking on it too it might have just fucked it out of the inventory and maybe it'll drop back in but.
Customer: Okay, so I should get off, I should get off and, and try cause I'm doing it right now to show you but, but.
Agent (Denise Fritz): But it, but it might not be in there, the thing is, it might not drop in there, it could drop back in there, but it might not, it might take it a while if it does at all, but cause I don't see that.
Customer: Okay, so I should get out, I shouldn't be doing it you think or does it really matter?
Agent (Denise Fritz): I don't know I mean I cause I show zero when I tried to GrabIt when I'm on actually, when I'm on the airline website, it showed that returned class, there it Actel like I could book it. But when I'm in the inventory, it doesn't show that let me see, cause it show this other price.
Agent (Denise Fritz): Let me just.
Agent (Denise Fritz): Yeah, but it doesn't show, maybe I need to get out of what I'm mean.
Customer: Mat, it's now, 2728 is now just went down. It's $272,728 a person. So that's fifty. That's $5,500 what did I tell you it was that's about right to $500?
Agent (Denise Fritz): Yeah, let me see.
Agent (Denise Fritz): Let me go on mine again here.
Agent (Denise Fritz): You said $202,979 something like that. Let me see cause I'm looking at everything per person.
Agent (Denise Fritz): You were like fifty you were 5958.
Customer: Okay, I'm gonna take a picture, this is.
Agent (Denise Fritz): Yeah, cause I can see what class it has to be booked in. But it's just showing zero availability. But if for some reason on that airline website it is showing I don't see how let me just refresh my screen. Let's see if that does it.
Agent (Denise Fritz): Cause I know sometimes they put cookies on the computer, so, if you're looking at the same computer several times, it keep ching and ching the price of it doesn't do it in our computers so much. But I know.
Agent (Denise Fritz): It doesn't other people.
Customer: Are you still, Denise? And.com at.com what's your email? I. Denise travel.com I'm gonna send this screenshot to you.
Agent (Denise Fritz): Pales travel at pass travel. Yeah.
Agent (Denise Fritz): Yeah, cause I'm on, I was on the united site it showed it there but I don't see that I don't it should P. class going on the return but when I'm in the inventory, it doesn't show it there me, go over here.
Agent (Denise Fritz): Yeah.
Agent (Denise Fritz): Okay.
Customer: But if you look at your email on your phone or whatever, whatever you look at it, you'll see that I just sent your screenshot.
Agent (Denise Fritz): Yeah.
Agent (Denise Fritz): Pulled that return backup split.
Agent (Denise Fritz): Oh, took it out to. Okay.
Agent (Denise Fritz): April 25th B-R-U-E-W-R.
Agent (Denise Fritz): R.
Agent (Denise Fritz): It doesn't show that our space there.
Agent (Denise Fritz): Same.
Agent (Denise Fritz): Yeah, when I pull up the availability it's just not popping back in there for that return.
Customer: Why didn't you look at? You see my screenshot, or it doesn't matter. You believe me, it's showing 2728.
Agent (Denise Fritz): Well, I know, yeah, cause the stuff was there when I was on the united side, it priced it out but it didn't, it didn't show the availability so I got a.
Customer: It was twenty now. It's $2,727 2801. Which might even be lower. I don't know what price I said.
Agent (Denise Fritz): That is lower, that is lower.
Customer: But look at your screen, look at the screenshot, I see you.
Agent (Denise Fritz): Actually, it didn't, that didn't come through yet.
Agent (Denise Fritz): It didn't come through yet. Let me see cause this is, I could put it in A. but I had it in, oh, she had it. Oh, maybe I can put it in A. so, 281 but I don't think it priced it.
Agent (Denise Fritz): Price.
Agent (Denise Fritz): Still.
Customer: You someone that could actually call united tomorrow and do it and do it time.
Agent (Denise Fritz): I don't know if they.
Agent (Denise Fritz): Think.
Agent (Denise Fritz): See if this.
Agent (Denise Fritz): Me try.
Agent (Denise Fritz): Oh I think it may have found something, think.
Agent (Denise Fritz): I think I may have got it in a different class though. I'm gonna peak A.
Agent (Denise Fritz): Came down to 3232.
Agent (Denise Fritz): That's better but it's not that lower fair still, that's still higher than what you had.
Agent (Denise Fritz): To.
Customer: 272801 is what it's showing this on the consumer site.
Agent (Denise Fritz): Yeah, it's still like 254 person.
Agent (Denise Fritz): Let me just lance at this.
Agent (Denise Fritz): Yeah, that's too weird. So, you said now it's showing 2728.
Agent (Denise Fritz): There might be somebody else that's looking at that availability. Yeah, cause mine drop and yours drop but mine didn't drop me. No I was doing 3232 your 202728 so it's still $500 apart her person. Yeah.
Customer: You see my email?
Customer: A person.
Agent (Denise Fritz): Yeah, that is very odd. Oh, why it's doing that?
Agent (Denise Fritz): Let me see if somebody sent any messages back.
Agent (Denise Fritz): Yeah, actually. So what else looking at it for me at the same time?
Agent (Denise Fritz): She doesn't see it either, she's still showing the 3817 but I redid it and it showed 3232. So, it's just that one, I think it's the return there isn't a lot of availability there in that one class on that flight is just not showing. But.
Customer: No, that's fine.
Customer: Well, that, that's crazy because you know, the plane looks empty but you can't always sell what they do with the inventory you.
Agent (Denise Fritz): Yeah, but if it was there, because when I was on their site, it would give me that. So maybe, it's, maybe when you go through the whole booking process doesn't give it to you. But if we're looking at it, maybe somebody else is two and maybe they're just playing around with it and it'll, after they get done playing around, maybe they'll pop back into the inventory, cause usually what happens.
Agent (Denise Fritz): We could, other person that I wanted to look at it he's out of town. He's just pretty quick if he's available to look at it but I don't see anything.
Agent (Denise Fritz): What we could do is wait and see what happens tomorrow.
Agent (Denise Fritz): And those are, well, and those are nonrefundable tickets. So, so if you purchase them, you're pretty much if you're duck.
Customer: Yeah, I'm not gonna miss nothing. Yeah, I wanna know what yeah we got to get this figured out.
Agent (Denise Fritz): Yeah! But I mean if it's giving it to you online, it may make sense to do it but I don't, it doesn't see it. It would if it was available, yeah.
Customer: Well, I don't want to do it online, I don't wanna do online cause then I lose, I can get up to a $2,500 rebate Denise told me cause I'm booking two tauck. Backup back. So, she said there's no reason, you know, not to get the rebate but.
Agent (Denise Fritz): Right.
Agent (Denise Fritz): Yeah, and I sent a message over to Lauren too. She didn't, she's gone for the day, she usually she pipes in if there's a, if she's available but she's not in there right now.
Customer: Yeah.
Customer: Yeah, well I sent the email to her that I wanted it done and then I got nervous and, and decide that call a, and send it to you guys myself. So, she may think I she may, yeah, she thinks she may think that I'm jumping on her but authority. But I just needed I want to see what we could do.
Agent (Denise Fritz): Yeah, she's go, she was out, yeah, she left early today.
Agent (Denise Fritz): Yeah, I don't think she clocked out so I'm sure she wasn't on her emails but yeah.
Customer: Alright. Do you want to try an alternative? Let me, let me try one other alternative for you before you go hang on.
Customer: There's also a.
Customer: A trip that was, that was coming out a little more expensive but but it would give me the advantage of going to Kennedy airport near my house and that is if you booked me on the united code share with Brussels airlines that goes non-stop from Brussels to Kennedy at the same time they were showing a several $100 more and they also charged to assign the seat premium economy which pisses me off. But like, for $55 I shouldn't be to that but anyhow, let me, let me just fill this out and I'll get you the number, hang on destination two would be B-R-U.
Agent (Denise Fritz): Mm-hmm.
Agent (Denise Fritz): Oh.
Customer: To JK.
Customer: On the twenty fifth non-stop only.
Customer: Fine, white.
Customer: Okay, this would be, where the hell is the number plate number?
Agent (Denise Fritz): Is this the same, same date?
Customer: Same, it's united operated but, oh, united 9929 because that's the code share for it. It's united by, you know, buy space on so if you the united flight numbers 9929 coming from Brussels to JFK on the same on the twenty, on the twenty fifth in premium economy, and it's showing 3178.
Agent (Denise Fritz): Oh, that's the return. Okay.
Customer: My wife and I said it was worth $400 to, to like, to deal with Newark but if it's not, you know, but that's a big difference now. That's what $400 a person compared to the $27,000, that's $1,000 or back the 32.
Agent (Denise Fritz): Yeah, so this is, this is on the return one though, right? And that's Brussels to JFK.
Customer: Yeah, instead of, it's united 9929 which is a code share flight, but that's okay. You book a three united, you fly Brussels plane but it does go to G-F-K would is more convenient but I don't think it's not $1,000 more convenient.
Agent (Denise Fritz): But you're not going to have your car at the other airport, right? Okay, okay. Okay.
Customer: Now we don't do our car we get some of the drives.
Customer: No one parks their car airports here. Oh, my god, cost of $70 a day.
Agent (Denise Fritz): It is insane I don't know what else that and you don't have anything. It's not like give you anything they should spit out a gold bar when you're doing that. Okay.
Customer: Yeah.
Customer: Okay, well I just hope that yeah, and even if you can get the 3178 I'm not sure I wanna it on it because it's still a big difference.
Agent (Denise Fritz): Let's see.
Agent (Denise Fritz): Okay, let's try this again. Okay, so the outbound was who's in?
Agent (Denise Fritz): Okay.
Agent (Denise Fritz): And okay.
Agent (Denise Fritz): I can see that one.
Customer: I just be to to see if you can get 3178 out of it. I hate to do it because yeah.
Agent (Denise Fritz): I two it would.
Agent (Denise Fritz): See the classes gone on that one as well so if I do it on the AA.
Customer: Hi in. Yeah, that's crazy. Both, both planes are showing all their seats, not one seat is occupied. Damn twenty.
Agent (Denise Fritz): 84 min, it shows most of the flights full.
Agent (Denise Fritz): Let see if.
Agent (Denise Fritz): So that was business.
Agent (Denise Fritz): Won't bring up the seat map on the return is let's see oh.
Customer: That's okay, I know that I looked at the seat map. I going, going into Brussels airline and for and doing a lock and they both show in rea.
Agent (Denise Fritz): Yeah.
Agent (Denise Fritz): Yeah, cause I think that one let me.
Customer: So, you can't even bring up 3178 using that. What are you guys on there?
Agent (Denise Fritz): It's closer. No, yeah, I think let me go down here and just see.
Agent (Denise Fritz): I think it's coming up at 303232 let me just make sure. Yeah, business going premium economy on the return that's closer. But if it's not exactly what you want and 232 minus yeah, it's $5,054 per person difference.
Customer: No, I'm, I went the twenty, I want, I don't want to spend the money. I mean, it I'm being tous.
Customer: Well, I don't mind that I don't want to but I want the 2700 den, I don't want, I don't wanna send the extra $900 so for two. So, I guess we you gonna let this sleep tomorrow or someone else you can contact tomorrow.
Agent (Denise Fritz): Warm. Yeah.
Agent (Denise Fritz): Yeah, yeah.
Agent (Denise Fritz): Yeah, I would, yeah, let's let's leave it tonight. Laur. I think Lauren is going to be in and then hopefully, and let's see coworker just email me back, see what she says.
Agent (Denise Fritz): So, 81 price. Oh, G. if let's you price that's great, but it's still, oh, yeah.
Agent (Denise Fritz): Hey, would price go to G. what is G.
Agent (Denise Fritz): It's still not coming out, right, yeah.
Agent (Denise Fritz): Yeah.
Customer: Maybe tomorrow the price will blast for the ceiling and I'll regret, I not didn't head something. But you know I'm just, just and you never know about this stuff.
Agent (Denise Fritz): Yeah, it's just not coming out anywhere close to that, I don't know. And I know sometimes if you're, if, I mean, I've done it on my own travel stuff where it'll just like lock those up. And one day it'll be there the next day it won't and then the, you know, few hours later pop back in there, so.
Agent (Denise Fritz): That's the only thing I can think of cause I'm not seeing, usually it list if there's any special internet fairs I'm not even seeing those on there. Yeah.
Customer: Tuff no, it's not it's just a Hanby can book online and you and you guys can't which is just.
Agent (Denise Fritz): Yeah. Yeah. Well, maybe, let's just check it tomorrow Lauren will be in, I don't know what time she comes in at maybe eight Mountain Time.
Customer: Yeah, I think she's she usually to, she's usually in by 9:30 and she's 9:30 to 530, something like that.
Agent (Denise Fritz): And then.
Agent (Denise Fritz): Yeah, yeah, yeah.
Customer: Nine eastern, eastern, so do the math.
Agent (Denise Fritz): Yeah, cause it's just not.
Customer: You're talking to good mount in the day lifetime. Not the crazy standard that you're.
Agent (Denise Fritz): Oh, I don't know, I got two times. Well, I have three computers here, my desk, so two have one time and the other one's my time, the other one's work time.
Customer: Yeah. Alright. Alright, thanks. Thanks and thanks and you figure anything else let me know. Okay, be good.
Agent (Denise Fritz): Okay, nice tacking with you, tell your wife. I said hi. Okay. Talk to you later. Bye Ed, bye.
Customer: Bye.