Customer: Pam, how you doing?
Agent (Pam Chavez): Hey, Kevin I'm doing okay, thanks. How about yourself?
Customer: Doing good. Kicking back.
Agent (Pam Chavez): Good, sounds good. Happy New Year. Happy Christmas.
Customer: Yup. Hey, I got to think, yeah, yeah, oh, yeah, for sure. Yeah. I got an email from about, you know cruise markdowns or whatever they call it. We've always wanted to go to a goes on the floor and they had some open, and I don't know if they still have any an or not.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Okay, mm-hmm.
Agent (Pam Chavez): Yeah, they do as a matter of fact, I grab one cabin least expensive it is.
Agent (Pam Chavez): I don't hear. Okay.
Agent (Pam Chavez): See you asked about error and stuff, we can book it with celebrity, or you can book it on your own. They do have like a flight flight find or whatever it is. That we can do.
Customer: Yeah.
Customer: Yeah.
Agent (Pam Chavez): I need to figure out how earth.
Agent (Pam Chavez): Okay, so, so right now I grabbed cabin number just I, you've mention you mentioned the 3rd of March so I.
Customer: Yeah, what date are we been looking at? Cause I was looking at a, well, I just wanted to get the cheapest one in March. I don't care. I have nothing doing March. So, and I was looking at your cruise, find you where wherever the Ali thing is.
Customer: And let me, let me go to email cause I've got too many emails open.
Customer: And let's see. Ten night Kido.
Customer: Yeah.
Customer: Every makes it hard to checkout prices. Yeah, it looks like there's one of the, there's one the tenth that well, no, it's the third. Yeah, it says a third and that's the one.
Agent (Pam Chavez): It's just yeah.
Agent (Pam Chavez): Mm-hmm so any anytime at mark mid March though you said right?
Customer: Yeah, I don't care. I mean, I just looking for the cheapest one. I, it doesn't, it says I don't have anything else to do so and but it looks like that's your best price. I think I don't know, I'm trying to read your, the Ablis. Email, that ig. Yeah, cause you got to go to every ship, on every date, and how many $10.11122 million and you got to look across, and a ya a, and I want the Florida cause it's supposed to be a nice one.
Agent (Pam Chavez): That's always hard to read too.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Weird.
Agent (Pam Chavez): Well, okay. So, so in March the least expensive is gonna be, the least expensive available is going to be March 31st and, and they got a, yeah, sku with a guarantee which I don't think a guarantee so bad to get on this because it's a small ship.
Customer: Yeah.
Customer: Mm-hmm.
Customer: No, is it, okay.
Customer: Yeah, they're all verandas right. I don't think, yeah, there's no, there's no yeah.
Agent (Pam Chavez): Yeah. So, yes it's not.
Agent (Pam Chavez): It's not going to, it's not gonna be, it's not gonna be.
Agent (Pam Chavez): It's not gonna be like a scary situation where you are gonna be put somewhere and, and not be okay with it. Because it's a small shop.
Customer: Yeah, I show one of the thirty first for like a $19,000, I don't know what kind of price you guys show.
Agent (Pam Chavez): But.
Customer: I'm looking at, yeah, I'm looking at your email.
Agent (Pam Chavez): Hold on the.
Customer: And I mean I don't, yeah, I can't trust emails. This one says on the thirty first it's $9,300.
Agent (Pam Chavez): Yeah, no.
Agent (Pam Chavez): No, the least expensive is that 8791 a guarantee sky suite.
Customer: Oh, on the $30 first. Oh, okay, yeah, like I said, I'm looking at the email and it do you know. You can't. Yeah, so the.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): And literally 11 cabin left at a guarantee for that price, which I mean is that gonna, is that they gonna work.
Customer: Yeah.
Customer: Yeah, what so what day do you fly down if it's on the thirty, March, thirty first, right? So you, and is that the day you get on the ship or the day you get the Kido cause this, yeah, cause then you got to back it up cause I think you started Kido two days before, right?
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): That's the day I get on the shop.
Agent (Pam Chavez): Yeah. See, I don't, I can, I'm not, I've done this million times before in the past, but I don't know why. It's very confusing. I'm gonna have to call them and ask them to add, okay, cruise tour package 3rd of March. Okay, hold on just a second. Well, I actually found it now which is Bizarro.
Customer: It's confusing.
Customer: Sure.
Customer: Yes, it's hard.
Agent (Pam Chavez): Oh, let me go over here, hold on.
Customer: Sure.
Agent (Pam Chavez): Money on what pages to.
Agent (Pam Chavez): Yeah, the 31st of March looks like it's going to be a ways expensive.
Customer: Yeah, yeah, I could do so that's when you go on the ship so you fly a, on like the twenty eighth or something, right? Twenty ninth I, no, it's hard to get there.
Agent (Pam Chavez): Yeah, bear with me a second here over here and crab.
Customer: And then you, yeah, take your time. I just wanna.
Agent (Pam Chavez): That's the one I want.
Agent (Pam Chavez): I'm changing the one that I had health here to.
Agent (Pam Chavez): To the 31st, of March. Cause I wasn't, wasn't a hundred percent sure that you actually what because I was listening to, just listened to your voicemail. I didn't really.
Customer: Yeah, I didn't know the cheapest dates.
Customer: Yeah, I was just looking at the email and that, that's on the email. That's the cheapest one. But that did.
Agent (Pam Chavez): Mm-hmm. Mm-hmm.
Agent (Pam Chavez): Alright, just getting an invoice and then that I can tell you what I need to tell you here, bear with me.
Customer: Sure.
Agent (Pam Chavez): What I'm doing here? Okay, there it is, okay. So, so this one where the crew starts the prove itself starts on the 31st of March you would go to ko, you would arrive key two on the 29th of March so the night of the twenty ninth and thirtieth are in the hotel and key and same on the way that so you have to get there on the twenty ninth.
Customer: Yeah.
Customer: Yeah.
Customer: Fly down, up, yeah, okay. So you fly down March, right. And you can fly at one day for lucky. He make stuff yeah, and then what you return Kido on the.
Agent (Pam Chavez): Return from ko back to Reno on the 8th of April.
Customer: Okay.
Agent (Pam Chavez): And basically this is all inclusive for the most part.
Customer: Yeah. I talked to Michael was many years ago, yeah, he got to go right when they ship started launching and he told me it's a, it's a good kick, you remember the conversation. Yeah.
Agent (Pam Chavez): Yeah, I was gonna say, he's, yeah, he's the one that, he's the one that's actually done at. He said it's amazing.
Agent (Pam Chavez): Exactly. Yeah. Mm-hmm.
Customer: Okay, so what's the cruise fair on this deal?
Agent (Pam Chavez): Okay, so booking it and the lease expensive, the free coast. Okay, so the total amount per person is a $1.00011 million so total $2.00022 million all those two would be lucky, right? I don't, I don't know.
Customer: Yeah, I put just, yeah.
Customer: Yeah.
Customer: Yeah. Yeah, I don't have a clue. Yeah.
Agent (Pam Chavez): No, fours are fours are they looking numbers are.
Customer: Or I mean, seven or nine or three or something. Yeah, so let's see then I'm, I'm on Google flights as we're talking looking at the celebrity give you transfers or do you have to buy your transfers, any idea?
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): I think they transfer you from, well, they for sure transfer you from the hotel to the ship as far as arrival.
Customer: Yeah, I didn't know if you flew in. If they yeah, I don't know if you have to use the air through them and for transfers or if they pick you up.
Agent (Pam Chavez): No, even if I think even if you use the to them, they're still, they're still a charge but let me look at it.
Customer: Oh, okay. Yeah, I had no idea I've never dealt with their cruise tours or whatever you call it. Yeah.
Agent (Pam Chavez): Mm-hmm mm-hmm transfer.
Agent (Pam Chavez): And maybe they are included. Yeah, I have to verify with them. I'm not a hundred percent sure.
Customer: Yeah, okay.
Agent (Pam Chavez): But I can send you a quote for this if you'd like.
Customer: Yeah, if you want to. Yeah, yeah. So, you said March 31st that's our that's the best day you guys got.
Agent (Pam Chavez): It's a least expensive.
Customer: Okay. Yeah, that's what I'm saying. Yeah. Okay. So it's a guaranteed like I know they have S. 12 or three I have no idea what the freaking a rooms are. Does it just tell you what?
Agent (Pam Chavez): And it's, again, it's a guarantee.
Agent (Pam Chavez): Hold on just a second.
Agent (Pam Chavez): So I have it right now. The sky suite with veranda S. two guarantee.
Customer: No, yeah.
Agent (Pam Chavez): Which is like second to west expensive.
Customer: Yeah, no, I know it's a nice ship. He said everyone's nice. I, yeah, yeah, if you want to send me a quote then I can run it by Carrie and I just.
Agent (Pam Chavez): Mm-hmm, yeah.
Agent (Pam Chavez): Yeah, even the, even the sky, even the lease expensive sky suites are.
Agent (Pam Chavez): State room square footage. 646.
Agent (Pam Chavez): Yeah, I mean, that, that's the least, the least expensive or whatever.
Customer: Yeah.
Customer: Okay. Yeah, trying to look up their ship. To see what the, which rooms look like but it's, I be hard.
Agent (Pam Chavez): There. Let me see if I can find some that I can send to you.
Customer: Yeah, I'm gonna go Google and, and see what I can find celebrity for.
Customer: It a deck plan cabins.
Customer: Yeah, here it say, it says sky suite with a Randa toll three and thirty square feet, Randa king size bed.
Agent (Pam Chavez): Did you, did you find the link? You me to send that to you.
Customer: No, no. I haven't that. That are you googles it in that yet came up with celebrity Florida state rooms. Hey.
Agent (Pam Chavez): Yeah, if you just do the deck plan, it'll, it'll also.
Customer: Yeah.
Customer: Yeah, and then there's, it says, category S. 12 S3 I guess that's, that, love, okay, sure. Okay.
Agent (Pam Chavez): Mm-hmm here. Let me send you this link. I'm gonna, I'm gonna send you the link on, on, on text here and it, it's, what's did I just do that?
Agent (Pam Chavez): If you click on that you'll be able to look at all of them.
Customer: Okay.
Customer: I don't know if you texted me or not. You text me or email me. Oh, okay.
Agent (Pam Chavez): I texted it to you.
Customer: I don't trust myself cause I'll hang up on you.
Customer: Yeah, I'm looking at the stupid celebrity thing or something and it says transportation to or from Kito airport and it says two nights at a Marriott and a city tour and I, I'm assuming this is all the same gig, right?
Agent (Pam Chavez): Yeah, yeah, that's the whole cruise tour thing.
Customer: Yeah. Okay, this is onboard barrages all this stuff, that stuff, that stuff. Recites yeah. Okay. Yeah, if you want to send me a quote. How long, how long does the quote good for?
Agent (Pam Chavez): Let me see here.
Agent (Pam Chavez): I have that did discus to January.
Customer: Oh, okay, yeah, yup. Okay, so the, then the air, I'm looking at air also so I would fly down there the twenty ninth cause I think you can do a one day or if you if you leave early. And then we check, yeah, if you want to look at it.
Agent (Pam Chavez): Yeah, yeah, okay. I can.
Agent (Pam Chavez): Let me just, let me look at one. Let me look at something here.
Customer: Cause we like united, obviously.
Agent (Pam Chavez): So those last flights that Ashley got for you we're okay. I, something about not being able to get united mm-hmm.
Customer: Yeah, I, you know, I can't complain about them. It gets me to Geneva like at 3:15 which you know air Francis, air France. I don't like them that you know plan on deal with them whole lot but yeah, yeah.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Right.
Customer: I know biking tough on the get using united anymore especially going over there coming back it looks like they book it.
Agent (Pam Chavez): No available lace with your current SARS thank you very much up.
Agent (Pam Chavez): Let's see. So I can book them for sure. Well, I don't know if I can do.
Customer: Yeah, I don't know how. So, go to the celebrity site and it says the celebrity has error. Yeah.
Agent (Pam Chavez): United or whatever now these super sis pretty suck. They have to go Reno, Denver, Houston, Houston ko or Las Vegas, Houston ko type.
Customer: Yeah.
Customer: Yeah, I was looking at the, yeah, I was, the Google pops up on Denver to Houston.
Agent (Pam Chavez): A lot of a lot of flights.
Agent (Pam Chavez): Business class or this.
Customer: Yeah, I didn't know I'm yeah, I don't know what kind of price here shows but my shows.
Customer: Let's see, like $2,900.
Agent (Pam Chavez): That's not bad, considering why would they like, give you a stupid, oh, it's just so ridiculous.
Customer: Oh, okay let's see here's one.
Customer: Well.
Customer: No, they. Yeah, let's see now everything changed.
Customer: Oh man.
Agent (Pam Chavez): We might end up paying as much for airline tickets as you do for the tour. I'm just kidding.
Customer: Yeah, it's bizarre cause I'm looking at the flights.
Customer: Coming back. I guess you get it early morning flight.
Customer: Da.
Agent (Pam Chavez): This, I mean, honestly, united pricing at $53 21.
Customer: Yeah, they are. It, it's deceptive, cause, yeah, I look at Google. Yeah, alright, if you want to send me the quote and I can, oh, okay cause mine didn't let me, let me see, let me get out of all this.
Agent (Pam Chavez): American Americans at like $3,905.
Customer: Okay. Best departing.
Customer: Yeah, they seemed like really long flights.
Customer: Oh.
Agent (Pam Chavez): You don't get there till midnight and then.
Customer: Yeah. This one has a nine hour layover in Dallas. I. Jesus.
Agent (Pam Chavez): Yeah, and.
Customer: Yeah.
Customer: Ugly.
Agent (Pam Chavez): 55, there's well, hold on 77 hours and Miami.
Customer: Can't get there from here.
Customer: Yeah.
Agent (Pam Chavez): Yeah, it's not, not looking pretty.
Customer: No, it's not. Alright, well, shoot you if you want to send me that, if you've already done a quote, not said the price. I didn't realize the price is what I mean, that the airfare was going to be such a, a pain in the butt to get down there.
Agent (Pam Chavez): Okay.
Agent (Pam Chavez): Yeah, sadly.
Customer: Yeah, no, I've done, yeah, I don't even worry about it. I just, like I said, we were thinking about it. We want to go down there but maybe, maybe this March and the best time to do it we can put it off.
Agent (Pam Chavez): From the, I mean the error on your united, excuse me, it's just sold out.
Customer: Yeah.
Customer: Oh, okay. Yeah. Yeah, mine it shows that you could get down there but coming back looks really.
Agent (Pam Chavez): So.
Customer: Or is it?
Agent (Pam Chavez): Date is though here or to actually change it?
Customer: I've got a united that comes back on the eighth like at 12:40 right after midnight. Guess there's a lot of flights at midnight.
Agent (Pam Chavez): Yeah, that's definitely how all of them are gonna be, I think.
Customer: Okay, cause this, it goes the, yeah, it goes Kido to Houston, Houston to L-A-X and then L-A-X to Reno.
Agent (Pam Chavez): One March ten hold on just a second.
Customer: That price. Yeah, let me see what the price. Is it.
Customer: That priced out of $2,900, I get it, that's what business.
Agent (Pam Chavez): Oh, one.
Agent (Pam Chavez): How to get certain night. That's ridiculous, but, I mean, but that's kind of okay, because you.
Customer: Well, the one, I, are you showing the one going down or the one coming back?
Agent (Pam Chavez): Going out, I mean I'm just looking, I'm looking at another day. I'm looking at the 1st of March to the 10th of March which is not even the right day either. No, no.
Customer: Oh, oh, okay, yeah, okay, cause the one on March 29th you get there 1130 at night.
Agent (Pam Chavez): That's weird tenth.
Agent (Pam Chavez): This some bark.
Agent (Pam Chavez): March that does not make any sense. Alright.
Agent (Pam Chavez): So the 10th of March have you onen of March 11th of March then.
Agent (Pam Chavez): I'm just looking to see if there's anything better as far as prices on airline tickets at least.
Customer: Yeah.
Customer: Well, this one, the one, the one I'm on I use Google and united is $2,900 round trip, I'm in business.
Agent (Pam Chavez): Yeah, 297, Andy 106 so that's, we've been on the 1st of March to the 11th of March so in since that's probably gonna be a better bet as far as.
Customer: Yeah, okay.
Customer: Well this one's on March. Yeah, this one's March 29th to April 8th, so, once I pushed in right same flights.
Agent (Pam Chavez): You're in a minute.
Agent (Pam Chavez): Wow, all those times, the connect times are stupid. Oh, my gosh.
Customer: Yeah, I know it. Yeah, I know it. There's not, there's not much time to any, the one I'm looking at to get like an hour.
Agent (Pam Chavez): Ridiculous.
Customer: Then Houston we've been, it's a big as air Ford like in, yeah, you gotta, you gotta Hoff it so yeah, those connection times are you kinda icy?
Agent (Pam Chavez): Yeah, it is, I mean.
Agent (Pam Chavez): Eight.
Agent (Pam Chavez): Dan, come on. Really people.
Agent (Pam Chavez): You go from Kos Houston Houston. L-A-L-A to Reno and they give you an hour, 35 minutes and Houston I mean can, you, can go to customs and get you there.
Customer: Yeah, no, you can't. By the time you do customs and passport. I thought yeah, anymore. It takes at least 22 and a half hours and you know, and on another big as airport. Yeah, I don't know how they come up with this stuff.
Agent (Pam Chavez): Welcome, really.
Agent (Pam Chavez): Do here?
Agent (Pam Chavez): Okay, so that's not right.
Agent (Pam Chavez): Oh, that's I'm not, not looking at any at this correctly.
Customer: No, it's not being right. Yeah, the one I'm looking at, yeah.
Agent (Pam Chavez): It's a last segment between Houston, Houston and Reno. That's an issue that's making everything jumped up. Gosh Dan.
Agent (Pam Chavez): I was thinking maybe just say the to the twenty ninth.
Agent (Pam Chavez): I'm like you've done but what did you do here?
Agent (Pam Chavez): I do that. Okay, so let's look at the.
Agent (Pam Chavez): Transfer.
Agent (Pam Chavez): To arrive on the 7th of April.
Agent (Pam Chavez): Are you still there kia? Okay.
Customer: Yeah, yeah, I'm on those celebrity website, looking at Duff and it's.
Customer: I'm just looking at dates. Cause it's hard to. Oh, there.
Agent (Pam Chavez): Yeah, the return flight, you're not holding anything on that return flight. Are you?
Customer: I don't have anything. No, I quit looking because it's, it's, it's complicated. Yeah, yeah, no it's, the connections are what's getting made it's an hour is not enough time.
Agent (Pam Chavez): Okay, I mean, you're not hold, you're, yeah, you're not holding on the screen or.
Agent (Pam Chavez): Select the if we screwed over to the first to the eleventh.
Customer: Oh, you're talking March or April, yeah.
Agent (Pam Chavez): March the, that'd be the 3rd of April one. I mean, I can do the flights for like, the 2971.
Customer: So, you look at it which state do we go to March? What?
Agent (Pam Chavez): The first, the 1st of March to the 11th of March.
Customer: Okay, alright, let me, yeah, let me look at stum on Google. So I gotta go back and.
Agent (Pam Chavez): The price is a little bit higher but at least you can get the air for less expensive.
Customer: What's the price on it?
Agent (Pam Chavez): If you go with that.
Agent (Pam Chavez): A good one. Yeah, I got some $2.02 million no, that one's an actual cabin assignment. It goes from 200-0222 to 280-0938.
Customer: Guarantee or whatever it is.
Customer: Oh, 6000 bock.
Agent (Pam Chavez): Yeah. But is the paying $5,000 for the airline tickets you're paying 29? So, I don't know if that evens out at all.
Customer: Yeah, I don't know. Yeah, let me yeah, I hate to bug you cause I it's more right now I trying to do something without it's not a wam rather than doing some research.
Agent (Pam Chavez): Mm-hmm.
Customer: So maybe I'll just reconsider and do this different time of the year cause I'm sure that prices are good for. I don't, I just a special price deal. I have no idea what the, what is it just yeah, I didn't think it was. Yeah, yeah, yeah, let, yeah, let's hold off on it just because it'd be the thing is Waco right now.
Agent (Pam Chavez): No, not me. It's doesn't look like it's anything.
Agent (Pam Chavez): Yeah, right.
Customer: Yeah, cool I just don't want to jump into something and then, say what was that stupid? And I cause I, I'm on the celebrity website and it's really hard to follow their the price is availability out the crap.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Right.
Customer: Yeah.
Customer: But we do want to do it. It's just a matter of when, right, yeah, and I yeah, you know, we're open almost the whole year so I don't have to go in March. I just didn't know when a good time to go.
Agent (Pam Chavez): Okay, right.
Agent (Pam Chavez): Hold on just one second here, let me see what's co this one.
Agent (Pam Chavez): 281.
Agent (Pam Chavez): Yeah, it's not. Yeah, it, I mean your price is going to go up on your cruise to be able to get the air for less.
Customer: Yeah.
Customer: Alright, yup, yup, yup, alright. I know sometimes they advertise stuff were you just join the cruise? But that you gotta get to Balter or some crap and I have, no, I, no, no, I talked to somebody. Yup, yup, yup, yup. Alright, well, I'll just keep looking at dates and see whatever so, you know, we wanted to.
Agent (Pam Chavez): Yeah, you know, that's, I probably wouldn't even recommend that and besides the fact that ko is it's such high to two too, you want to kind of, sort of.
Agent (Pam Chavez): Yeah, I just send you the guest copy of this one so you can look at, okay.
Customer: Yeah, if you want to let's go to look at but we definitely want to do the floor on the ten day. So you know I'll just keep looking and see if whatever dates that will pop-up it works for us.
Agent (Pam Chavez): Okay.
Agent (Pam Chavez): Okay.
Agent (Pam Chavez): Alright, I'll get, I'll just, I'll just send over the guest copy of this one and, and you can.
Customer: Alright, no that's cool, I appreciate you doing that Pam. I didn't realize the air was going to be such a pain in the rear to try to, to get down there with his crazy connections.
Agent (Pam Chavez): Yup, alrighty. Alright, thank you. Thank you. You too, Happy New Year. Thanks, bye.
Customer: Alright, thank you, have a good day. You bet. Bye-bye same to you. Bye-bye.