Agent (Victoria Hill): Hi, how are you today?
Customer: Good. Thank you for calling me back. We have my daughter and I, you did some research for me. We're planning to go to Alaska. We looked at your proposals and we decide it, that the one we would like to book is the princess. Seven day inside passage round trip, Seattle on the discovery, and that's June 15th.
Agent (Victoria Hill): My pleasure.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Customer: And a couple of things. We'll need two rooms. We would like them side-by-side so I'm traveling with my daughter and her two adult children. So we would put me in one room with my granddaughter and my daughter in the other room with her son.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Customer: Okay. And I've been on the website and we would need at least a balcony. I did, I was looking at the mining suite two, but we would need at least a, a balcony mid ship if possible.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Customer: And I've interested on knowing if we could pay for two of these in advance. We're not interested in the drink package but can, can we pay for two of these in, on, in, in advance? Also, what time do we have to be on board and what time does it part in case we want to do our airfare, we would have you look for airfare for us because we like the transfers but perhaps we have frequent fire miles too but that would be important to know the time, especially arrival time we're flying from Phoenix, so that won't be an overnight. No doubt. What else did I want to ask you?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Customer: Do my sell some notes? Okay, I think that was are basically my questions for the moment. What information do you need for me to move ahead on this?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Sure. So what I'm going to need to go ahead and hold cabins and then if we're going to be assisting with the airfare as well is we are going to need to know names as they appear on ID's, we won't need passports for this one. However, if they are traveling with passports, that's even better. And I would just need to know those names as they appear on that identification. I will need dates of birth and then for your daughter and her kids.
Customer: Mm-hmm.
Customer: Mm-hmm.
Agent (Victoria Hill): I will need to have their address, so physical address, email address, phone number, so that we can go ahead and get that put into the system and we can make sure that the referral is set up properly as well because again, they are brand-new to Ablis, correct? They've not traveled with us, or they've not. Okay. Alright, so we'll make.
Customer: That's correct, that's correct. And, and my, the referral was from Roma and Max Allen that for me, yup. Okay.
Agent (Victoria Hill): Yes. Yup, correct. Yup.
Customer: So I can give you much of the information right now, okay? So let's start with Allen.
Agent (Victoria Hill): Okay.
Customer: And it's E-L-L-E-N Geller.
Agent (Victoria Hill): Alright.
Customer: Her date of do you want her name, full name? Do you want Marie Ellen Marie.
Agent (Victoria Hill): Let's go ahead. So I'm just gonna start with you know a little bit more the basic information. Let me get her address and then I'll go ahead and input her date of birth, name is, it appears all those good details.
Customer: Okay, her address is, 9810. East desert cove.
Customer: Scottsdale Arizona. 85260.
Agent (Victoria Hill): And email address if you have it.
Customer: I have her email address, it is E-L-L-E-N G-E-L-L-E-R zero @gmail.com.
Agent (Victoria Hill): Phone number.
Customer: It is, 602 69 7844.
Agent (Victoria Hill): Alright let me go ahead and input for the referral real quickly and then I will gather the rest of the information needed.
Agent (Victoria Hill): Okay. What is Ellen's date of birth?
Customer: The date of birth is October 8th, 1968.
Agent (Victoria Hill): October 1968, okay. And name of the first child.
Customer: Okay, that's Kelsey Marie and her last name is Hodge.
Agent (Victoria Hill): Thank you.
Agent (Victoria Hill): And her date of birth.
Customer: September 12th, 1997.
Agent (Victoria Hill): Thank you.
Agent (Victoria Hill): And name of the second.
Customer: Is Carter Hodge?
Agent (Victoria Hill): His date of birth?
Customer: June first. 201.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): Let me just do one other quick thing and then I'm going to bounce back to your profile and get your information and you said your granddaughter is going to be in your room. Kelsey is going to be rooming with you, okay?
Customer: Okay.
Customer: Correct.
Agent (Victoria Hill): Alright, and I have your address on west Kimberly way, is that correct? In Peoria. Okay.
Customer: That's correct. Mm-hmm.
Agent (Victoria Hill): May I have your name? As it appears on either passport. I whatever you're going to be carrying.
Customer: Uh-huh and that's Joanne winter mano, W-I-N-G-E-R-M-A-N-T-E-L.
Customer: Z-O-N-D-L-O O. hyphenated name.
Agent (Victoria Hill): Thank you. Thank you. May I have your date of birth?
Customer: June 4th, 1943.
Agent (Victoria Hill): Can I see in your email that you spell your first name is J-O. Capital A-N-N. But on your identification, it has an E.
Customer: No, no, and my, my email that you have is, is not correct. My email is, it's Kemar lady and on my passport there's an E. E. Joanne, that's why I gave it to you that way.
Agent (Victoria Hill): Okay, I just wanted.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay. Okay, thank you very much. Is the A. also capitalized?
Customer: I believe it is on the passport. Yeah, I believe it is.
Agent (Victoria Hill): Or is it just. Okay, okay, good to know. Thank you very much.
Agent (Victoria Hill): Alright. So what I'm gonna go ahead and do at this time. I am going to hold these options with princes. We're going to do it as just the cruise only since you're not wanting the beverage package or you know, anything else that's gonna come with the princes plus promotion prepaid gratuities can be pre purchased prior to your embarkation on the ship. So once we've actually move forward you have confirmed your reservations there should be an area within the princes profile to add and pay for your gratuities.
Customer: Mm-hmm.
Customer: Mm-hmm.
Customer: And probably the excursions also. Yes. And, and so Kelsey Carter can access if they set up their account. They can access all that information to or would, would they have to go under month? Okay, okay. Alright. Yeah.
Agent (Victoria Hill): Yes ma'am and the excursions, correct? Yup.
Agent (Victoria Hill): They can.
Agent (Victoria Hill): No, they'll be able to go ahead and yeah, they'll be able to go ahead and log in to theirs as well since Kelsey is going to be on the same reservation as you may only be able to have one login but you know, if the system allows her to create her own using the same reservation number, that is perfect, then, and then the same with your daughter and.
Customer: Mm-hmm.
Customer: Well, you know, actually it's fine. If Kelsey goes on mine and Caro goes in, yeah, that's fine. But before we go for, do you have my correct email address that Joanne Samo is no longer valid. My correct, you do Ken more, do you have Ken more lady. Alright, good. Good.
Agent (Victoria Hill): Just let her do it. Okay.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Yes, that is correct. So the, yes, yes, that is the only email address that I have on file.
Customer: Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay, so again let me go ahead and get into this particular Saling. I will hold the options. I will send everything over to you. Would you also like for me to go ahead and include your tater in this email?
Customer: Please.
Agent (Victoria Hill): Okay, so I will include both of you so that everybody can see exactly what is held. You'll be able to see the location of the balconies being held and we can then go ahead and move forward and confirm with deposits.
Customer: Okay. Can you look now for where, what location and do we have Balconing or do we have to go up to mini suites? So you know, an idea of cost.
Agent (Victoria Hill): Sure. Let me, let me look for you real quickly and have you cruise or has anybody Cruces?
Customer: I do and I have a, a number. I've only done one I did Panama with them. Okay, are you ready?
Agent (Victoria Hill): Okay, okay.
Agent (Victoria Hill): That's correct I remembering that. Yes let me just get into it real quickly.
Agent (Victoria Hill): And go ahead with your princes number.
Customer: 855-774-9023.
Agent (Victoria Hill): Excellent.
Agent (Victoria Hill): Alright, and there you are.
Agent (Victoria Hill): You actually have two.
Customer: Oh, who, what else did I do with them? I wonder, I've cruised a lot. You know, I kinda forget.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): So here's what I'm going to let me just copy down this other one. I'll send it to you in an email. What you would need to do is you'll need to contact princes and request that they merge your two numbers together and make the 9023 your main princes loyalty number. Just so that if there's any you know, I don't know what is on the other one. But we just wanna make sure that all of your cruises are accounting under one loyalty number.
Customer: Oh, perfect.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay. So, so let's see what we've got here.
Customer: So, that the other number, do you have that other number or they will just, I call them? Okay, please.
Agent (Victoria Hill): I do. Yes. Yeah, I can give it to you now. I was just gonna put in an email but if you want me to, so the other number is 860-084-4889.
Customer: Let just give it to me too.
Customer: Alrighty. Okay, and then you were looking and I interrupted you.
Agent (Victoria Hill): Mm-hmm no, it's okay.
Agent (Victoria Hill): Three.
Agent (Victoria Hill): Balcones.
Agent (Victoria Hill): Let me get rid of what?
Agent (Victoria Hill): Do we have for availability?
Agent (Victoria Hill): I'm gonna look at the BA, category first, I'm gonna see which ones are available there.
Agent (Victoria Hill): Alright, maybe I'm not their website doesn't want to work with me now let me over.
Customer: Well, I was having, I was having trouble with the too but I think it's me because technology sees me coming in, the come out.
Agent (Victoria Hill): Well, I know that, I mean, there's, I know that they've been doing some updating or there's been some issues with it but wasn't.
Agent (Victoria Hill): I was getting June 15th.
Agent (Victoria Hill): There's only one of those available. Okay. Let me just drop this down so, there's 1B A. balcony.
Agent (Victoria Hill): State room. 439.
Agent (Victoria Hill): So I'll need to do some research just to find which other categories.
Customer: When I was looking, it's, it looks like the mini suites that was open. And I don't mind going up a little bit if we can have the, you know, the two rooms together, yeah, that would, that would make it easier for us.
Agent (Victoria Hill): Have some availability.
Agent (Victoria Hill): Okay, as long as they're, okay, alright.
Agent (Victoria Hill): Okay, well let's, let's see here.
Agent (Victoria Hill): Keep getting an error, I don't know what's wrong with the website.
Agent (Victoria Hill): Again as your pers that it's gonna work this one.
Customer: Good.
Agent (Victoria Hill): So there is a mini suite MB, mini suite one available 406.
Agent (Victoria Hill): So, I'm just gonna need to pay around with all of the different I, all of the different categories so, I can try and find you two that are going to be next door.
Customer: Mm-hmm.
Agent (Victoria Hill): See what this MC?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): So I've got quite a few on the Emer deck it's gonna be deck eight.
Agent (Victoria Hill): They're going to be slightly mid forward but not, not and it's terrible location.
Customer: Okay.
Agent (Victoria Hill): Oh, let me see if I have two of them that are together.
Agent (Victoria Hill): Oh, what's on. Let me go to the marina deck. Let me see where these ones are.
Agent (Victoria Hill): These ones are going to be.
Agent (Victoria Hill): Deck fifteen marina deck.
Agent (Victoria Hill): But I can get.
Agent (Victoria Hill): Three sixteen and three eighteen together now there are some cabin notes on these two that the deck above over hangs your balcony.
Agent (Victoria Hill): So there may be obstruction when you're ing up but not as you're looking out.
Customer: Oh, okay, there's not a bar upstairs over us or.
Customer: I'm, I Blose club or something like that.
Agent (Victoria Hill): Let me see, what's above you that?
Agent (Victoria Hill): No, Lito deck you're gonna have. Oh, actually, we see.
Agent (Victoria Hill): You will actually have state rooms above you even though the pool deck is above, you're going to have state rooms above these ones on the marina deck.
Customer: Oh, okay. So, it's not that we're gonna have music pumping on my one.
Agent (Victoria Hill): No, no, I wouldn't say that. You're no. Let me go back to this.
Customer: Mm-hmm and, and, and this is, is this more mid ship or?
Agent (Victoria Hill): They are going to be a little bit more mid ship. Yes, that is correct.
Customer: So that's a little bit better. Okay. Usually, yeah, usually higher the rides and that's good. But it's important that we're were together and what does, what does that cost per person?
Agent (Victoria Hill): Correct. Yes, yeah.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Go back now, these are going to be port side, meaning that as you are sailing up, you're going to be looking at water as you're coming down you'll have.
Customer: Okay.
Customer: Yes.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Alright, so if we were to go ahead and move forward with these cabins and again with princes Pablo travel does provide a discount. So the rate that I'm gonna provide you first is just the princess rate, and then I'll let you know what our discount is going to be, okay?
Customer: Mm-hmm.
Customer: Okay.
Agent (Victoria Hill): Alright. Alright. So for these cabins grand total for each is going to be $5,518.
Customer: Oh, wow. Okay.
Agent (Victoria Hill): Less let me get my discount just one moment.
Agent (Victoria Hill): So Ablis travel will provide a discount of $350 per cabin.
Customer: Hey.
Agent (Victoria Hill): So, we're at $5,168 total per cabin.
Customer: Well, you said princess, was 518 and you're at what?
Agent (Victoria Hill): 51. So princes is 5518 per cabin.
Customer: Oh, 555518 okay, and you're five. Yeah. 51, okay. I will have to, let's put a hold on that and I'll have to see if my daughter will, you know, accept that but I don't think if we went down we would get a cheaper rate. We wouldn't be getting just a balcony cause there's no balconies close by each other.
Agent (Victoria Hill): Yes, ma'am. 5168 mm-hmm.
Agent (Victoria Hill): Yeah, so there are, I mean, there is a, if we went down a category and M-E the pricing difference, isn't that, isn't that great of a, a, well, I'm gonna, it, it's not that big of a savings. We'll just say is you going to be on the emerald deck. So, deck eight.
Customer: He.
Customer: Okay.
Agent (Victoria Hill): There are two state rooms next to one another, but they are going to be more af, and they are going to be outside of the stairs in the elevators.
Customer: No, no, no, no.
Agent (Victoria Hill): Let me look. What else?
Agent (Victoria Hill): Those are going to be guarantees. Let me see what this balcony can offer.
Agent (Victoria Hill): Oh, there's some premium deluxe Balcones.
Agent (Victoria Hill): Jordy are going to be on the Alson deck, is deck nine?
Agent (Victoria Hill): See what's up on ten real quickly. Yeah, that's the correct deck. We'll have state rooms above.
Agent (Victoria Hill): These ones.
Agent (Victoria Hill): They're gonna be mid for word. Well they're gonna be forward cabins but I could offer.
Agent (Victoria Hill): 20305, or 07 all three of those cabins are next door to one another and they're all available rate on these.
Customer: Okay.
Customer: Okay.
Agent (Victoria Hill): So, again, because these are oddly enough because they're premium delux balconies they're more than the mini suites that I quoted.
Customer: Isn't that funny? Yeah, that's funny.
Agent (Victoria Hill): Yeah.
Customer: Okay, well, I will just cross that was Leo then.
Agent (Victoria Hill): Yeah, yeah. Those are $5,788 per cabin. See what else I can find do are a wait less. What is the.
Agent (Victoria Hill): None of those are, X1 another.
Agent (Victoria Hill): Only one of those available.
Agent (Victoria Hill): I have a few D-E balconies but none of them are next to one another.
Agent (Victoria Hill): Yeah, so I think really what the best thing is probably gonna be those mini suites.
Customer: On the Meral deck that we were talking about.
Agent (Victoria Hill): Yeah, there's, there's plenty of availability on here but the availability that is there it, they're not near each other.
Customer: Okay. Yeah, no, and I think that's important that would be close to each other. So the one that we were talking about is that the one that was on deck fifteen? The marina deck three sixteen and three eighteen and we came up with a a quote of $5,100 with the discount per person.
Agent (Victoria Hill): Yeah.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Yeah, $5,168 total for the per cabin, yeah.
Customer: 5168. Okay.
Customer: Okay, 68, alright, and then.
Agent (Victoria Hill): And yes I can do 316318 or 3:20.
Customer: 4320.
Customer: Okay, let's put a hold on that and how long do I, I'll try to get back to you today. I don't know if I can reach her, she's working.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Sure.
Customer: How about if I can't tomorrow?
Agent (Victoria Hill): Yeah, that should be perfectly fine.
Customer: Okay, okay.
Agent (Victoria Hill): Hey.
Agent (Victoria Hill): Let me go ahead and.
Agent (Victoria Hill): Get Kelsey added into this one and then I will hold the one next door for Ellen and Carter.
Agent (Victoria Hill): Oh.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): Got that one, let me just grab this reservation number.
Agent (Victoria Hill): Go ahead and get that.
Agent (Victoria Hill): And then once I have this last one on hold, I'll be able to tell you how long these will hold for.
Customer: Okay.
Agent (Victoria Hill): That's what I great.
Agent (Victoria Hill): Alright, so these will hold until Friday.
Customer: Okay, okay.
Agent (Victoria Hill): At that $200 per reservation deposit is going to be required.
Customer: Okay.
Agent (Victoria Hill): Final payment will be required on March 17th.
Customer: March.
Customer: I know. Okay, will you be sending all this information to both and my daughter? And, okay, fine. And then, oh, how do they do this, do, is it everything done Vic electronically? They don't send?
Agent (Victoria Hill): Yes.
Customer: Luggage tags or confirmation of itinerary. Everything is done electronically now, correct?
Agent (Victoria Hill): Yes, ma'am. That is correct.
Customer: I hate paper tags. I can tell you that I have a a thing when they send paper luggage tags to me. But that's my own court. So, okay, it is I pasted them on cardboard and then use it down.
Agent (Victoria Hill): I was gonna say, you know, you could most certainly do that. I've heard guest that have printed them out and then have taken like shipping tape and some laminated it will say, and then they actually just put it in another, you know, just a, a, another case that you would put on your suitcase or another.
Customer: Yeah.
Customer: So so I I'm not the only one who finds that like ultra cheap. Just ultra cheap.
Agent (Victoria Hill): No.
Agent (Victoria Hill): Oh, no, I mean just a lot of it started during COVID and you know, just to cut back with the pricing of everything in general. And then other companies they've taken the more greener route just providing everything electronically so that we're not wasting trees.
Customer: Mm-hmm okay. I know but I don't still don't like it. So, okay. That let's go ahead and let me put what did you say per person?
Customer: How much?
Agent (Victoria Hill): It is a $200 per reservation deposit.
Customer: Okay. Correct. Alrighty, are you ready?
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Yes let me go ahead and just get back to that real quickly, I was just adding in some other information.
Agent (Victoria Hill): Okay, and go ahead with the credit card when you're ready.
Customer: Okay, it is a visa and the number is 440066655749.
Customer: 1285.
Agent (Victoria Hill): Expiration.
Customer: February 28th.
Agent (Victoria Hill): Three digit security.
Customer: 935.
Agent (Victoria Hill): Thank you and name as it appears on the card.
Customer: Joanne wetter. Mano. Zalo.
Agent (Victoria Hill): Thank you. I'm going to repeat this visa, make sure that I have it all correct. I have visa number as 4400666557491285 expiration two of 28 and security of 935.
Customer: Correct.
Agent (Victoria Hill): Outstanding now do you want to discuss this with your daughter first? Or do we want to go ahead and just move forward and confirm with deposits now?
Customer: Well, like we can do that after I talked to her, correct? If I can, yeah, I'd rather do that. Give her a say as I saying that and then Victoria would you like me to call you back? I see I have a direct phone line to you. Would that be the best way to get to you?
Agent (Victoria Hill): Correct, yes.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Yes ma'am.
Agent (Victoria Hill): Sure, if you would like to go ahead and give me a callback on this number that's showing up on your caller ID, you most certainly can, or if you are comfortable with sending me an email, saying, you know, and I have spoken about it, we would like to confirm, just let me know and I can go ahead and move forward process the deposits and send all confirmations. Whichever is going to be more convenient for you.
Customer: Oh.
Customer: Okay, and then we can discuss air and time. So if we want to book our own, we know how to do that. You know, have an idea. Oh, okay, Victoria. Thank you very much. You've been very helpful, I appreciate it.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Yes ma'am.
Agent (Victoria Hill): Thank you. It is my pleasure. If there's anything more let me know I will be available today until 5:30 standard time and back tomorrow. Actually I have a, a doctor's appointment tomorrow morning so I might be a little bit late in but if you reach my voicemail just leave me a message. I'll give you a call as soon as, as soon as I'm back in.
Customer: Perfect okeydoke. So I should be telling to you very soon.
Agent (Victoria Hill): Great, well thanks. I look forward to it. You enjoy the rest of your afternoon.
Customer: Okay, bye-bye now.
Agent (Victoria Hill): Thank you, bye.