Kevin Rose · Apr 6, 2026 · 10:23 PM
Outbound · 03:15 · Planner: Pam Chavez · +17752246283
“We're 95 percent sure we're gonna do it. Got the Irish pub tour.”
Send Kevin a detailed quote for three rooms on the CIE Tours Irish Pub Tour departing October 16, 2027, and separately clarify with CIE whether early-booking and repeat-customer discounts currently apply and what the promotional deadline is. Follow up within 24 hours.
Full analysis
What happened
Kevin called to get pricing on a CIE Tours Ireland 8-day group tour ("The Irish Pub Tour") departing October 16, 2027 from Dublin for a group of four—Jeremy and Sammy (both married) and Jennifer and Joe. The group previously traveled together on a Scotland CIE tour. Kevin asked whether CIE still offers early-booking discounts and repeat-customer discounts; the agent was unsure and offered to research. Kevin confirmed he wants 3 rooms and requested a quote, stating the group is "95 percent sure" they'll book. The agent committed to looking up the tour details and sending a quote, with Kevin flexible on timing (today, tomorrow, or whenever convenient).
Emotional read
Kevin is relaxed, friendly, and accommodating despite mentioning he's had a long day. He expresses genuine empathy for the agent's illness and makes a personal aside about losing a close friend, suggesting openness and warmth. He remains patient and flexible about timing, deferring to the agent's availability.
Emotional arc through the call
Kevin remained warm and patient throughout, lightly joking about the agent's illness while also genuinely concerned, then settling into a transactional but friendly mode requesting the quote.
Value perception
Kevin did not explicitly comment on Pavlus's value or positioning.
Customer behaviors
checking availability and pricing on a known tour operatorseeking confirmation of promotions before committingproviding complete group composition upfrontdeferring final decision pending quote receiptshowing empathy for agent's illness and flexibility on timing
Topics & signals
| Topics | CIE Tours Ireland group bookingearly booking promotionsrepeat customer discountsquote requestgroup accommodations |
|---|---|
| Destinations | IrelandDublinScotland |
| Cruise lines | CIE Tours |
| Buying signals | 95 percent sure group will book the tourprovided specific tour name and datesnamed all four travel companions and their marital statusrequested quote with specific room count |
| Objections | unsure if CIE still offers repeat customer discountconcerned about meeting early booking deadline for promotional pricing |
Analyzed 2026-05-26 10:28:24 by claude-haiku-4-5-20251001. Confidence 0.72.
Transcript (3,874 chars)
Customer: You doing? Agent (Pam Chavez): Hi, Kevin. Yeah, I'm okay. I am still sick. I got the second floor and it won't go away. Customer: You're doing okay. You sound like you're still sick. Yeah, yeah. Customer: Oh, shit. Don't get too sick. I had a buddy of mine and that happened and it didn't turn out good you know if you don't want to work on this stuff, yeah, yeah. I yes, no he did, yes, he, my good buddy. Him and I are on the basketball team, he was my best friend and he died in February. Yeah that's why I said it don't yup, forget better. Yeah, are you working? Are you off? Agent (Pam Chavez): Oh, I know. Agent (Pam Chavez): Yeah, like as in die. Agent (Pam Chavez): Oh my god. Okay, well, yeah, then I can have. Agent (Pam Chavez): Yeah, no. Okay, that ain't gonna happen, I'm working right now. I'm just work this afternoon, but anyway, so no, that's alright, let's, so we're going to be looking at the C-I-E tour, right? Customer: Okay. Okay. Yeah, I don't wanna bug you but, yeah. Customer: Yeah, it's the one that's called a pup tour with CI E in October. It's October 27th October. 101-910-2027. It's been a long day already. Yeah, I was, yeah, 2027 I think it leaves out of Dublin on the sixteenth or starts in Dublin, something like. Agent (Pam Chavez): Well, that sounds fun. Agent (Pam Chavez): 1927 I know. Agent (Pam Chavez): Okay, hold on just a sec. Customer: Like that and they got some kind of promotion where if you book it by a certain date to knock some money off and then they used to have a deal that if your previous customer, or they gave you a discount I don't know if they do that or not. Agent (Pam Chavez): Okay. Agent (Pam Chavez): I think you know, I don't know, I can't remember but that's for. Customer: I don't know. Yeah, you can. Yeah, yeah, if you, whenever you get a chance and, and, yeah, all of us have been there cause we all did the Scotland tour so everybody on that list is, has been with C-I-E before. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Okay, yeah, I do remember that and now you have a for Mary couple, right? Customer: Yeah, yeah, well both, both Jeremy and Sammy are married and then Jennifer is married to Joe. She keeps her own last name but she's married urn. Yup, yup, so if he just wanted to look into and just see what kind of a price you guys got with the early booking. Yeah, yeah, yeah, October 16th they actually have one in early October and service sold out and it's like, damn for twenty, for 2027. Yeah, okay. Agent (Pam Chavez): Okay, okay, okay. Agent (Pam Chavez): Does it, does it matter? Oh, October 16th. Okay. So I just need to get that updated. Okay. Agent (Pam Chavez): Oh, Scott okay. Well let me, let me look at this. I'll grab suite three rooms and stuff right away. That way grab, okay. Customer: Yeah, that works. Yeah, and if you could just, yeah whenever you get a chance you can just send me a quote. You know. We're 95 percent sure we're gonna do it. Got the Iris pup to her I think. Yup, that's it. Okay? Sure. Agent (Pam Chavez): Irish. Okay, so it's called the iThe Irish hub tour. Yeah, let me just look real quickly while I've got you on the phone. October 16th. Agent (Pam Chavez): And you want the 881. Customer: And they sent me an email. Yeah, part, yeah. The eight day, eight day, yup. Starts to Dublin in Dublin. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Okay, this is weird let me, let me work on it Kevin. I need to, yeah, I need to find it and everything so. Customer: They work on it. Yeah, sure, take your time. Yeah, yeah, whenever you get time I know you're feeling good. So yeah, if you want to just get with me tomorrow, if you get a chance that's cool or this afternoon or whatever you can do cool. Alright, thanks Pam, talk to you, bye! Agent (Pam Chavez): Yeah, but I'll grab the space. Okay. Alright. Thanks, Kevin. Have a good day. Thanks.