Agent (Rose Morrissey): Hi! Okay, so you're, instead of $470, they gave it the, to paid $31. So you, they're gonna refund $31 back to your discover card.
Customer: Oh, well that was nice.
Agent (Rose Morrissey): Because that's we use the, that's your gift of time because that's more expensive the hotel and apps.
Customer: Oh, okay, cause, okay, got it.
Agent (Rose Morrissey): Instead of the, yeah, instead of the hotel in turkey and it sable, okay, so they've got your flight arrival in it stumble on the 16th of September, they've got your flight. Departure out of bathrooms on the 1st of October.
Customer: Okay. Alright, that's great.
Customer: Okay, yes.
Customer: Okay, perfect.
Agent (Rose Morrissey): And you have a, a post night.
Customer: And I have a post night. Okay I'm sure they'll update my documents cause they sent me the documents showing the post. I okay, one other question that I can think of it the moment on the flight that A-N-K the domestic flight to get me from tile. The Caposia are they going to send me something officially as far as the flight numbers or that sort of thing? So the.
Agent (Rose Morrissey): Yes, okay.
Agent (Rose Morrissey): Oh, yes, yes.
Agent (Rose Morrissey): Yes, yeah.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): You should have that. You didn't get that I sent it to you with an attachment.
Customer: May you may have and I'll have to do some looking, okay.
Agent (Rose Morrissey): Okay, hold on a second. That's alright, I can resend it to you. That's not, that's not a, yeah, I'll resend it to you. I was just looking at it myself too. Double-check your dates.
Customer: Okay.
Customer: Okay.
Customer: Yeah, I know this has been absolutely the most difficult trip to schedule god.
Agent (Rose Morrissey): I was like, okay, we talked about that, we talked about that.
Customer: Yeah, I know.
Agent (Rose Morrissey): Okay, yeah. So, I was just looking at that this morning. I wanted to double-check that your dates coming in to assemble and going out and it co inside with my international ticket, you know, my tickets from Miami too is simple. You're coming in at 5:00 in the morning. Yeah.
Customer: Okay.
Customer: Yeah, that seems to me I was leaving about four in the afternoon or something.
Agent (Rose Morrissey): Yeah. Okay long time there, let me see what.
Customer: That's fine.
Agent (Rose Morrissey): Yeah, I'll email you that attachment. Okay, so, you'll have it.
Customer: Okay, and, will I have things like, Alcoa sends me like, when I arrive in, Caposia look for somebody with an A-N-K?
Customer: Sign that will meet me luggage claim, okay.
Agent (Rose Morrissey): Yes. Yes, yes there'll be somebody there to meet you.
Customer: Okay.
Agent (Rose Morrissey): Were you, were you able to sign-up for that app for A-N-K.
Customer: Yes, that should all be done. I called whatever number and some woman was there and I said you know, I tried to do this again last night and it wouldn't let me on. Well anyway, she got me on, we walked all the way through it and she was going, she was there in Amy's office somewhere. I didn't go to Amy but whoever customer service was I don't remember her name but she was very good. And I.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): Christine, yeah, yeah, okay.
Customer: I, you know I said to her I said, you know this is my first N. trip and then I'm leaving that to go take my thirtieth Tak trip. So, this has been really tough I don't have to do all this stuff with.
Agent (Rose Morrissey): Yeah, yeah, yeah, yeah, yeah, yeah. Did you tell her that?
Customer: I told her that I said, you know, I've never had so much trouble, you know, I had to put in my frequent flyer numbers for all the airlines and you know, my contact information for emergency contact my phone number. I mean, it just went on forever.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Yeah, people that you know, we've been talking about, we had a training with A-N-K last week and we're letting them know that you know, our customers are having a hard time signing onto your app is so difficult. And yes, and it why is it, why can't it be simple like.
Customer: Yeah.
Customer: Yes it is difficult.
Customer: Well, she told, she told me this was a new system and she wanted to know how it works.
Agent (Rose Morrissey): Yeah, yeah. Oh, okay, good, good. It's very difficult too. It's almost like a programmer who doesn't, it was not in the front line, not know either or a customer. All they need to do is put their arrival flight, and put a departure flight and put their emergency contact in their passport bingo that's done. But, but it seems like it goes on over and over again. Yeah, yeah.
Customer: So, I, and I said, well, it's.
Customer: Yes.
Customer: Oh, yeah.
Customer: Oh, it does, it goes on, it wants to know if you have any food allergies or if you have any other kind of, they're all kinds of other questions, health things, health issues, food allergies, and I'm thinking this is crazy but she whatever her name was she worked, walked me through it and I mean, I had to look up my frequent flyer numbers for American, delta united because I think united is the one with Turkish air and I don't know if I need to go get a Turkish air, frequent flyer number or if I give them my united number when I check-in and I still don't know the answer that.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Do you have your united number? Okay, hold on. I think I do. I think let me see. I think I have your united number on file. Bear with me.
Customer: Yes. Yeah. Yeah. And.
Agent (Rose Morrissey): But yeah, I have your united, I have your American, I have your TSA and delta hold on a second I wanna make sure I have your name.
Customer: Delta yeah. Well, there wasn't a, yeah, there wasn't a place to put TSA. So I didn't even bother. I was so frustrated with her.
Agent (Rose Morrissey): Okay, hold on a, yeah hold on a moment ten, okay let me.
Agent (Rose Morrissey): X-D 81216.
Agent (Rose Morrissey): Okay! And then I'm gonna put in, I thought it put all this stuff in. Let me put your make sure I have your.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): I always put myself in, in my customer's shoe, because when I'm traveling, I wanna make sure stuff to, you know, it's just, you know, it's, you pay a lot of money, so.
Customer: Oh.
Customer: Absolutely.
Agent (Rose Morrissey): SA a free flow that there TT 135.
Agent (Rose Morrissey): 165. Yeah.
Agent (Rose Morrissey): Okay, got your TSA number in there. Got you united number in there. So when you print out your.
Customer: Okay.
Agent (Rose Morrissey): What do you call it? Your pass? That TSA number should be there on the top right-hand corner or the left hand corner that says TSA approved. Okay, and you should, I'm gonna email you. Let me see this mm-hmm.
Customer: Boarding pass.
Customer: Okay, yeah.
Customer: Okay.
Agent (Rose Morrissey): Morning.
Agent (Rose Morrissey): I'm gonna email you your itinerary and it should show.
Agent (Rose Morrissey): Computer's coming to me first so I can look at it.
Agent (Rose Morrissey): My computer, there you go.
Agent (Rose Morrissey): Let me see.
Agent (Rose Morrissey): That just see assignment.
Agent (Rose Morrissey): I'm, the TSA numbers don't show up here. I mean the united number.
Agent (Rose Morrissey): That's your ticket.
Agent (Rose Morrissey): Hold on a second, let me find out from my air department why united, frequent flyer number is not showing on toot share. Yeah, hold on let me check real quickly. Is this.
Customer: Okay, okay, sure.
Agent (Rose Morrissey): One moment.
Agent (Rose Morrissey): Okay, I got your united there was a different way of inputting it in there. So that because it's a co share little and then I got your TSA number in there.
Customer: Okay.
Customer: Oh.
Customer: Yes.
Agent (Rose Morrissey): And then I go.
Agent (Rose Morrissey): And.
Agent (Rose Morrissey): It and then I need to email you your A-N-K email A-N-K flight.
Customer: You know, I think I got this. I can have a piece of paper here that was sent to me. It's all in Turkish or whatever language it is but.
Agent (Rose Morrissey): Oh, yeah, it's the with the red and white. Yeah, that's it, yeah.
Customer: Yes, and it, it's so tiny to read at the bottom, but I think I've got my magnifying glass at the flight is 201.
Customer: Eight September 11th at 1605.
Agent (Rose Morrissey): Mm-hmm, yeah.
Agent (Rose Morrissey): 1605, that's 405 in the afternoon, yeah.
Customer: 405, that's what, yeah. And then on September 16th flight, 2003. At 10:45 or yeah, 10:45.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Mm-hmm.
Customer: Okay. They gets in at 12:30.
Customer: That's what I'm reading it's, I mean, you know, I'm straining to see it.
Agent (Rose Morrissey): Oh, no. Okay let me see. I just wanna email this over to you. Your, oh, yeah, there you go you'll see your united number. You don't, you won't see the TSA number but it's in already in your, in the, in the computer here. So when you go into, let me email this over to you because now you can see that your united number is there.
Customer: Yeah, I.
Customer: Okay.
Customer: Yeah.
Customer: Yeah, that's fine.
Customer: Oh, that's good.
Agent (Rose Morrissey): Okay, so forward to Mary or and I haven't heard from your Maria.
Customer: You know, well, I played golf with her yesterday. She has her grandson and two of his college buddies with her. They're golfing today then she's taking them to the airport this afternoon, and I'm golfing with her again on Wednesday and I, every time I see where I'm going, have you heard, have you called rose? No, I haven't, Maria is the Energizer bunny, I mean, you'd be better off dealing with George.
Agent (Rose Morrissey): Okay, she'll probably call me.
Agent (Rose Morrissey): Yeah, good.
Agent (Rose Morrissey): I will. It's well, you know what the thing is, it's okay. I mean, she's doing economy class so it's not yeah. Yeah, mm-hmm.
Customer: I know.
Customer: Yeah, and I said I cannot believe and she said George is not gonna pay for business. And I said, well, what about the premium economy.
Agent (Rose Morrissey): Right.
Customer: I just that's fine. I mean, you know, they live in a $2 million house here on this property with a three car garage.
Agent (Rose Morrissey): Oh my goodness and digital to get go economy. Oh my god.
Customer: Yes, I, you know it's it just blows my mind.
Agent (Rose Morrissey): Oh, my gosh, she's not gonna be comfortable. Oh, my goodness.
Customer: I know. Well, she's very tiny. You know she's small and skinny. And George is not a big guy and I'm going Maria white at least premium economy.
Agent (Rose Morrissey): Yeah. Oh, well, to get back to me real quickly for premium.
Customer: She's well, I might consider it. Okay.
Customer: I know, I know what.
Agent (Rose Morrissey): Okay, I just emailed you, your itinerary showing your united number on there and then it's not gonna show that you have your TSA there but it is there in your record.
Customer: Okay.
Customer: That's fine yeah, and I've gotten used to that when I go to the airport the T-S I never on my ticket until I get the boarding pass and I make sure it's on there and if it's not on there then it go so I need my TSA number on there. Alright.
Agent (Rose Morrissey): Yes, yes, yes, yes.
Agent (Rose Morrissey): Yeah, I usually just go to the town or myself and it says, can you put my TSA number there. Because I really don't want to stand in that long line.
Customer: Yeah.
Customer: Absolutely and well, and but, you know, when you're flying international, you can't check-in remotely.
Agent (Rose Morrissey): Yeah, yeah, that's true.
Customer: So I always in particularly when I'm flying business cause I want to know where the lounges and all that stuff.
Agent (Rose Morrissey): Okay, I'm gonna email you also that you paid for the post night with to and they'll show that they're refunding you the $31. Oh, to love you us. So, good I tell you they really do know how to evaluate the one.
Customer: Okay.
Customer: You know after that experience with AK, I'm going Jeez.
Agent (Rose Morrissey): Yeah, no, it's so much easier to do to.
Customer: Oh, my god, I.
Agent (Rose Morrissey): I would say would do customized tours like the way we did it with A AK that will be a whole different department.
Customer: Oh.
Customer: Well that is true, maybe they'll get there I don't know.
Agent (Rose Morrissey): I don't think so, they don't wanna know.
Customer: Alright, this looks good, and you were gonna send me the A-N-K and I think I can get a magnifying glass or something and.
Customer: You know the.
Agent (Rose Morrissey): Okay, so I'm emailing you the post night with tub confirm and they're refunding $31 back to your credit card.
Customer: Okay.
Agent (Rose Morrissey): Okay. Okay. There you go, send that over to you.
Agent (Rose Morrissey): Right there.
Agent (Rose Morrissey): Over here?
Agent (Rose Morrissey): And you should get that in, right?
Agent (Rose Morrissey): What else you we need to give you?
Customer: Well, I think I can somehow get some papers here on this Turkish airline ticket or write it down, at least have the flight number.
Agent (Rose Morrissey): Okay, so wait a minute. Let me see.
Agent (Rose Morrissey): I'm gonna send you a to confirmation right now that they have your air and for the 16th of September when you arrive from Turkish airlines is 2003 on the 16th of September at arriving at 12:20 PM and you'll I'm gonna email you that this was confirmed by tow, and then I'm also going to email to let you know it was confirmed by to that Turkish airline that you're departing on the 1st of October at 1025. So they'll have Tran people transferring you. So let me see, let me see, see the information arrival.
Customer: Correct, yeah.
Customer: Okay.
Customer: Okay, yeah, that's good. Okay.
Agent (Rose Morrissey): And departure.
Agent (Rose Morrissey): Transfers.
Agent (Rose Morrissey): Okay, so that way you know, how is going to be there. Okay, yup, mm-hmm.
Customer: Oh, yes.
Agent (Rose Morrissey): That's that?
Agent (Rose Morrissey): Thank.
Agent (Rose Morrissey): Yeah, this is the most we've done for your, for your trip on.
Customer: Oh, my gosh. Yes.
Agent (Rose Morrissey): It's like it says, oh, but, oh, my gosh. Okay. Alright. Yeah, yeah.
Customer: Unbelievable.
Agent (Rose Morrissey): So, you have everything you can pull up, you can pull up the you want me to resend you okay.
Customer: I think so.
Customer: No, cause I have it you know I have a piece of paper here. It's Turkish. The language is Turkish but I can read the times for and the Ts.
Agent (Rose Morrissey): Yeah, okay, but, but I just sent you a tap one but it just only has the arrival.
Customer: Yeah, the sixth Chan September 16th, yeah, at ten oh.
Agent (Rose Morrissey): Mm-hmm, yeah. Mm-hmm.
Customer: 2025 let me see. Is that number on here?
Customer: Huh. Interesting. Alright, turn Turk. Reline. Oh, 1844. Alright, October I October 1st? Okay.
Customer: October 1st.
Customer: Oh, okay.
Agent (Rose Morrissey): You've been wanting to do this tour for a while.
Customer: I have that listen, just the one I canceled three times but it was on a smaller ship. Yeah, well one time was COVID and.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): I know. I know. I'm just looking at your records. You cancel it. 202420 yeah. Mm-hmm 2021 COVID as well. Yeah, yeah.
Customer: Yes.
Customer: And, and the only reason I came back to do it this time is because mine between you and me, my buddy that loves in California that's going to Columbia we're taking the same trip. Told me that heads-up is going to go to eastern boll. And that was the reason I said he said you might wanna wait and go to eastern Boul. The next year and that's the reason I'm here.
Agent (Rose Morrissey): I yeah.
Customer: This is their first year to stern Bo. So, I have a heads-up and I said, well, I don't wanna just go to the Greek islands in up and to.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): And not go to Riston Bo. Yeah.
Customer: Yeah, so, but this time I'm going okay.
Agent (Rose Morrissey): Yeah. One online post arrive on post transfer. Okay, okay, so we got, we got all our little making sure people will be there to pick you up and get you to the, to the hotel. Okay, alright.
Customer: Okay, okay.
Customer: Okay. And, I will have to trust A-N-K that they will be there to pick me up and with, with some type of sign, but that's okay cap. Not that big I'm sure.
Agent (Rose Morrissey): Yes, yes.
Agent (Rose Morrissey): No, that yeah, they will have a sign there for you. They will, yeah.
Customer: Yeah, and the last thing that Amy sent back about suggestions as far as all that balloon ride and everything else, that sounds like a, a good schedule for me.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, that's what I told Amy, yeah, and you can talk to the tour guide when you're there as well, okay, okay, alright. We're so where are you going? You're not going anywhere in August. No, no.
Customer: Yeah, so that works.
Customer: Oh, yes. Yeah, that's fine. Okay. Alright, now is, I don't think, I don't think there's anything else.
Customer: I know I might go up to new England and visit with Judy and Mary Beth and some of the people I worked with for twenty years up there, you know. But I.
Agent (Rose Morrissey): Okay, okay, so I know I was just like, okay, we're not going anywhere else.
Customer: No, but we're going, we're going to Columbia October and just sent me something on that looking at airlines, just got it from, you know, they I think they want to know my flight stuff and I'm thinking I haven't made my flight stuff.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): No, where you let me know this is for October.
Customer: Yeah.
Customer: That's, I will and you know I pretty will know that I'm going to go Miami bog you know cause I think it's only three hour flight. And and so anyway I heard from Philip last week he texted it or something. I don't know it wasn't phone conversation that you know he got his two and he had paid his and I paid my for that trip. And so you know coordinating time Mike but he'll be flying out of L-A-X so.
Agent (Rose Morrissey): Okay, you got to let me know.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Bye.
Agent (Rose Morrissey): Oh, okay. And when is he arriving over there? He hasn't done his flight either.
Customer: We'll just well the same, the same day cause he did a pre night and a post night but he lives in LA so.
Agent (Rose Morrissey): Okay. Okay, awesome. So he gets good flights probably.
Customer: I think he does. You know. So we'll see but I'll do that sometime in the next couple of weeks and I, well and I.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Okay, well you let me know and if you see Maria again tell her to call me. I sent her a message last night.
Customer: Oh, I'm golfing with her again Wednesday morning her husband's birthday was last night. So we all had Jenner at the Cabana last night. And I took up the cupcakes and all that but or three college kids and a bunch of others. So, we didn't talk about them.
Agent (Rose Morrissey): Oh, yeah. George, I thought, George is George her husband. Oh, okay, okay, I thought, okay.
Customer: Yes, yes. Oh, yeah. They've been married forever George celebrated is eighty third birthday yesterday and.
Agent (Rose Morrissey): And he wants to in economy.
Customer: Yeah, I get, yeah, don't even ask me, I, you know, I'm going to George, you've gone to be kidding.
Agent (Rose Morrissey): Yeah, yeah.
Customer: You know, George is my handyman around here. Like, he helps me buy a new car. We went car shopping. You know, he fix my block on my door, he getting ready to hang a mirror. You know, all that kind of stuff. And I, yeah, it's very nice. But I, you know, I just cannot believe it, I should Ma, that's a long way. And Maria is, I think 82 she, her birthday is Thursday. Today's Tuesday, isn't it? Or Monday.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Oh, that's so nice to have that. Yeah, yeah, they're not.
Agent (Rose Morrissey): I'm my Myles. Oh, you're, you okay?
Customer: Yeah, her birthday. Yeah. So, I can't believe it but she flies all over the place. And does all kinds of things and I guess Georgia doesn't want to spend the money.
Agent (Rose Morrissey): Oh, my.
Agent (Rose Morrissey): Oh, they're not. Is he a tiny guy? Is he small?
Customer: So, anyway. Yeah, he's probably my size about 5758 and, you know, maybe skinny or than I am, and I'm not exactly fat but I'm not skinny either, so, you know.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay. Okay. Alright.
Customer: I'm thinking. Okay, Maria. So I, as soon as I see her, I ask her that she comes over to my house. At least once a week rings the doorbell while I get out the wine and cheese and we sit and eat half of wine or, or whatever I have.
Agent (Rose Morrissey): I love that. Private date of birth. That would be my, I'll feed that neighbor. Oh, I love that. I love that. I used to have a friend like that, she would pop over the back, the back fence in the back of our backyard. Hi, would you guys do? I got wine?
Customer: Yeah.
Customer: You know. Oh, my god.
Customer: Yeah. Yeah, she comes in and and you know, if I'm on the phone, she knows where to get the wine and where to find the and the cheese and crackers and and I'm you know, so and it's at least once a week.
Agent (Rose Morrissey): I love it. I love it. That's nice.
Agent (Rose Morrissey): Oh, my gosh.
Customer: At least once a week.
Agent (Rose Morrissey): I love it. I love that. Oh, my gosh. Okay. Uh-huh.
Customer: So, but anyway, well, and when I see her next, you know, and what she does is when her grandkids and their other college buddies that play golfer here, she plays eighteen holes in the morning with them and then they have lunch and they go back out and do another eighteen holes now she will not fly in the afternoon, but she will ride with them.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Oh, okay. Okay, I love it. That's so cool. Okay, thank you Mary. Do you think of anything else? Please let me know, okay?
Customer: Yeah, so anyway, and yeah, yeah, like, yes sir, yeah.
Customer: Well, you know, I have my trips written down for next year and I just didn't want to start confusing the situation on all I know. Well, well the gift of time I get anyway, okay, so what I want to do next year is I want to do the scan and Avia tour July 27th.
Agent (Rose Morrissey): Okay, but you got it because of that gift of time.
Agent (Rose Morrissey): Yes, yes, yeah.
Agent (Rose Morrissey): Mm-hmm.
Customer: It's a land tour thirteen days. Oh, and then before that I want to do Ilan which is a ship July 13th for eight days.
Agent (Rose Morrissey): Mm-hmm okay, July 138 days and this is island. That's gonna be nice.
Customer: Iceland.
Customer: And then scan Navy for thirteen days starting on well the other one ends 720 on and wouldn't start till 7:27.
Agent (Rose Morrissey): I think I did the Scandinavia to where does it start? I think I've done that.
Customer: You know what? Did it starting off low or somewhere? Yeah.
Agent (Rose Morrissey): Let me look at it.
Agent (Rose Morrissey): Does.
Agent (Rose Morrissey): I just don't want.
Customer: I don't know where it's Jason I my catalog in.
Agent (Rose Morrissey): This. Oh, this goes to, oh, I've done this. You love it. Yeah, it's a land tour. Yeah. Yeah.
Customer: You have?
Customer: I know which is fine. I you know, I don't mind to land tour I didn't really want to do. I wanted to see a little more.
Agent (Rose Morrissey): Oh, you are gonna see a lot on this form a lot. Yeah, that's beautiful.
Customer: Yeah. Yeah, so, and I was trying to figure out how I was gonna back it up and so then, I decided Iceland would work on.
Agent (Rose Morrissey): Uh-huh uh-huh you're up northern there, yeah, hoping he can.
Customer: 7:13 and then 727 so I think it's still available there are a lot of scanned and Ava tours.
Agent (Rose Morrissey): Yes, okay.
Agent (Rose Morrissey): Wow. This is a nice one you're hitting all these suite in Norway, Denmark. No, mm-hmm.
Customer: Yeah. Well and if I'm looking at it right now and it says July 27th is a small group and it says limited as far as.
Agent (Rose Morrissey): Oh, I better get you in there.
Customer: Availability, yeah.
Agent (Rose Morrissey): What is the date July 27th?
Customer: July 27th, it's a small group.
Agent (Rose Morrissey): Okay, I'll get you, I'll just I'll call it in now. It's just so that we get them.
Customer: And.
Customer: And for some and for some reason, July 1720 all available July 31st August 3rd they're all available but this one's limited, don't ask me why.
Agent (Rose Morrissey): Yeah, okay. We got, we got to get that in. Alright, and then I Slan for July 13th. So, you're gonna go to island first and then hop over to Scandinavia here for.
Customer: Yeah.
Customer: I think it was first. Yes, yeah, July 13th so I'll have to fill a few days in between but that's okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay. Oh, we'll work that magic.
Customer: Yeah, we can figure that out.
Agent (Rose Morrissey): Okay.
Customer: You know and I didn't want, I didn't wanna bother you with it and I thought let's just get all this other stuff done before I start doing this. But I mean if you want to book them I'm sure maybe my credit cards would love me.
Agent (Rose Morrissey): Well, well I, we need to do it because this is limited here on the twenty seventh yeah, so I'm gonna go ahead and do it for you on that one and then I'll island. Let me see.
Customer: I know. Yeah, and ice lin doesn't have but.
Customer: Yeah, Iceland. Well, Iceland doesn't have too many cruise dates because of the weather, you know, I think they only run about four trips a season.
Agent (Rose Morrissey): See, okay, I LAN. Let me see Iceland small ship. You'll love Iceland, I love island I did a lin Blad expedition yeah, it was, it was great with my daughter. We had a great time. Yes, oh, yeah, you're going to some of the places to go see the puffins yeah, yeah, okay.
Customer: Oh, you did. Okay.
Customer: Oh, yes.
Agent (Rose Morrissey): Alright, let me, let me see what is that. So, what are we doing the lead in cabin for the thirteenth?
Customer: Yeah.
Customer: Oh.
Customer: I don't know. What's the difference? I have a looked at cabins I was just, I know, I mean, I'm not gonna spend much time outside.
Agent (Rose Morrissey): Okay, let me just see what that is. Okay, so, so I'm gonna say the lead in cabin deck three.
Customer: Okay.
Agent (Rose Morrissey): Deluxe state room. And what is the deluxe state room? Oh, that's beautiful. Okay, you have a, a balcony, you could sit out there a king size bed, a sitting area, a shower. Okay, dressing room. Like a, a walk in closet. Wow! That's nice. And it's 404 square feet.
Customer: My god.
Customer: Yeah, I think that's that is the same ship and the same I think it was on deck three and an article. And no I don't know if that was the same or not.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): And that way you do, you moments do you get C. sick? No, right, okay so deck three is good but if you want to move up for yeah, okay it's gonna be.
Customer: No, no.
Customer: Oh, I don't care to move up. I don't spend a whole lot of time in the room.
Agent (Rose Morrissey): Yeah, more money if you wanna move to the prestige deck four and, you know, on that deck deck four and the prestige is, it's more money but it's the same square footage.
Customer: No, no, I think Jack.
Customer: Oh, well, forget that. I think, jecks Bree was good cause I think I've done deck three twice on this type of ship.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay. Okay, can you believe that the deluxe suites are all sold out?
Customer: I believe that people wanna look out their windows.
Agent (Rose Morrissey): Wow, wow. My goodness. Wow, wow. Wow. Okay. Let me, let me go ahead and grab that deck three for you so and then also do the Scandinavia because it's limited. This is 2026 right?
Customer: Okay.
Customer: Okay.
Customer: Yes.
Agent (Rose Morrissey): Okay.
Customer: And that was deck three? Let me look a guy. Got it here. What is deck three?
Agent (Rose Morrissey): Alright.
Agent (Rose Morrissey): The look on deck three.
Customer: 765543.
Customer: Yeah, Jack three has the main lounge and the pool and eating area outside. Yeah, I was on Jeck. Three in Iceland and it was really nice. Yeah, Ector is fine.
Agent (Rose Morrissey): Oh, yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, that, three.
Customer: Yeah, the little balconies aren't that great but you don't spend much time on a balcony and Iceland.
Agent (Rose Morrissey): Oh, no. But if it's, yeah, okay, did you get outside? Did you do the got in the zodiac and everything when you went. Yeah, good, good, good, good. Alright, alright, let me reach out to talk.
Customer: Or in, Artic.
Customer: Yeah.
Customer: Oh, yes. Yes. Yeah, ten times so, yeah, Jeck yeah, Jeck is fine.
Agent (Rose Morrissey): That's a beautiful ship. I mean, yeah.
Customer: Yeah, I've been on these ships twice now because this is the one I did over in by and Adobi and mon the same ship and I was on Jeck three there.
Agent (Rose Morrissey): Yeah, so deck four deck three it's near the pool the excursion. That's the main deck you know, main passenger def, yeah.
Customer: Yeah. Well deck three is fine. In fact you can just walk right back to the bar and the pool and the outdoor eating grill. Yeah, yeah, it's nice, yeah.
Agent (Rose Morrissey): Yeah, yeah, nice. Okay, and the restaurant is on deck four and then deck five.
Customer: Yes, but I never got I usually don't spend much time in the restaurant.
Agent (Rose Morrissey): Okay. Okay. Alright.
Agent (Rose Morrissey): The pool is. Okay, right.
Customer: Yeah, yeah, well I'm not going into pool either, but you know it's really great, it's a good location.
Agent (Rose Morrissey): Okay. Okay. Alright, let me go ahead and, and hold those for you. And I'll email and you just, let me send me an email and say, you know, move forward with the deposit or insurance and deposit. Okay? Alright, thank you. Yeah, have I emailed her last night and I emailed her on Saturday too? Yeah, like.
Customer: Deck three.
Customer: Okay, sounds good.
Customer: Okay.
Customer: Oh, you did? Okay. Well, I will I'm sure. I'm sure I'll see you well.
Agent (Rose Morrissey): Like waiting to work on your, because your final payment is coming up and yeah.
Customer: Yeah, well, she was on the golf course this morning. I think she tea off right behind my house at seven oh, flat 705. Or something. And and then once she play eighteen holes here she's taking the kids, two of the three boys to the airport, fly Bach, Colorado and then she's coming back here to play another eighteen holes with her grandson, that's still here for two more days and I'm playing with the grandson on Wednesday.
Agent (Rose Morrissey): Mm-hmm, yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Oh, okay. She's busy.
Customer: So.
Customer: She stays busy.
Agent (Rose Morrissey): Okay, good. And she's eighty. Wow, okay, I want to be like her, yeah.
Customer: So, 82, I think she's turning 83.
Agent (Rose Morrissey): Oh, my goodness. Uh-huh.
Customer: 83 Thursday or, yeah, Thursday.
Agent (Rose Morrissey): That was good.
Customer: Alright, well, thank you rose. Go and get back to work. I'm taking all of your time.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Thank you Mary. I'm glad we got everything together. Did all your paperwork. You know, lined up together. Okay. Alright. Alright.
Customer: Yes, everything is fine as far as I know, all is well now I have to just figure out how I'm getting to Miami.
Agent (Rose Morrissey): Oh, yes.
Agent (Rose Morrissey): I did have you booked out of R-S-W.
Customer: I know I didn't.
Agent (Rose Morrissey): I know we did, but you decided to do turkey share. Yeah.
Customer: Oh, yeah, no, because I didn't want to take four flights.
Agent (Rose Morrissey): Yeah, yeah I know I'm.
Customer: To get the Caposia don't I, I'll go to Miami. Okay.
Agent (Rose Morrissey): Okay. Alright, and you're gonna have to take a lot of pictures of capito truck because I missed it.
Customer: Oh, I know. I can't wait.
Agent (Rose Morrissey): Oh, yeah, yeah, okay maybe there'll be another, another life, another life. I'll be there, you're right.
Customer: Can't wait.
Customer: Yeah, well, you've got plenty of time left. I'm getting old. I got to do these trips.
Agent (Rose Morrissey): Okay, take care Mary. Yeah, mm-hmm bye-bye you too, bye-bye.
Customer: Alright, thank you. Alright, have a good day there. Alright, bye-bye, bye-bye.