Customer: Hi rose.
Agent (Rose Morrissey): Oh, there you are. I think I called on your.
Customer: I know but there you are. What are you doing?
Agent (Rose Morrissey): What was that? No, sorry. Oh, my goodness. It's been crazy then yesterday, the, actually, Monday the computers went to put.
Customer: Are you working?
Customer: Oh, really?
Agent (Rose Morrissey): All the systems that we use were down and they had to like fixing it. The, IT was on it and yeah, Monday, on Monday was a bad day, really bad day.
Customer: Oh, it to be a bad. In that case, I mean, you know, everybody's trying to sit over the weekend and say, okay, I'm gonna do this Monday and call you on Monday.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Uh-huh, I did exactly.
Customer: You know my god. Alright, so tell, alright, let's talk about it but I where did you go on your vacation? Cause you were away for a while.
Agent (Rose Morrissey): Okay, so let's talk about your air.
Agent (Rose Morrissey): I went to cabson Lucas.
Customer: Oh, okay. Alright. I think you told me that.
Agent (Rose Morrissey): For ten days, yeah, and yeah, just to get away and get away, and get away from the internet, get away from everything.
Customer: And from everything, oh, my gosh. Well, I'm glad you're back and I hope you had a good time you know, I was kinda, I was kind of waiting to contact you cause I know that Maria George wanted to book their trip and it was coming up, and I thought, I know rose is busy but you know, I'm not gonna bother her until after.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh, I did. It was very relaxing.
Agent (Rose Morrissey): I, I'm gonna, no, I'm gonna reach out to them after you and I called.
Customer: Okay. Oh, I thought they had it all booked.
Agent (Rose Morrissey): It's all booked. Their tauck is all booked but I'm going to help them out with their air as well.
Customer: Oh, that's why she was asking me about that and I said, yeah, I said rose is good one to talk with about air because she couldn't help you decide what you wanna do and then you can decide.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, exactly, exactly. Thank you so much for your, for your, for all the referrals Mary. My goodness.
Customer: Okay, yeah.
Customer: Well, I mean you know I, every once in a while I'm going, I'm not referring this person to rose cause she's already too busy.
Agent (Rose Morrissey): I had a guy, oh, I forgot his name. Oh, yeah, yeah, he says I talked to Mary and Mary Toby that you do back to back to back stuff with for her on to. Can you do this one for me?
Customer: Oh, you're kidding.
Agent (Rose Morrissey): But is it often or something like that.
Customer: Oh, I have no idea who he is.
Customer: You know, every once in a while I'll start talking about it on the trip and I'm thinking, okay, and then somebody else say, oh, there was 22 people or four people on this last couple of trips and I gave them my, your card and I said now she's awfully busy. But you know, if you want to try and give her a call and then I forget because we'll talk about it and then a week later they're going, oh, I want a card and I'm going, oh, it's locked up with my money and my safe, I'll eventually get you a card and then I, you know, before, before I leave, I give it to her I'm going, okay, here it is just in case you want to do something Jeez but.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah, hey, thank you so much. I appreciate that. Okay, so let me.
Customer: Well, I mean every time I do it I'm thinking, oh my god. The more she works the harder it is for me to find her. Okay.
Agent (Rose Morrissey): Yeah, yeah, just kinda taper it down a little bit. No, but this is what I'm gonna do if they call and if I can handle them, I'm gonna transfer them to another agent you know, I can't do everything. No.
Customer: Oh.
Customer: Oh, okay, yeah.
Customer: No, I know you can't. And I'm thinking, oh, my god! If all these people call you know it was Dan and then it was Mike and then it was Mike Gloria. And then Mike's I'm on, I'm thinking and then Maria said, okay, I.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Yeah, yeah, yeah, but that's okay when you refer somebody, I just wanna let you know now in case you do run into them and they said, oh, we didn't get rose but she transferred us to somebody else that's okay, as long as they stay with pales and we make sure that you get the referral check.
Customer: Oh, okay.
Customer: Oh, well, that's good. Okay, well, I told, I told Maria George. I, well actually told Maria because where we went, oh, I know we golf the other day, we went out to lunch and she drove me in her cute little new car. And I said something about the referral check and I said, you know, I want to go to the Perry hotel, the top floor and go to happy hour. I hear people saying good things about it. And I said, when I get my referral check, I'm taking you in, George. We are not taking Mike and Dana and everybody else.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Mm-hmm.
Customer: But the, but we're going and we're going to enjoy that whatever we're gonna spend on my referral check.
Agent (Rose Morrissey): Yes, yes, so, there you go, there you go. They're booking it. So it's 250.
Customer: Yeah, well, and I got $250 from Mike when he eventually and I said to Mike, I said where do you want to go, we're going to dinner. Well, the damn bill was like $350.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh! Oh, he should pay the difference. Tell him to pay this. Dif.
Customer: Oh, well that I told him that originally and then I said I'll screw it. Just give me the bill.
Agent (Rose Morrissey): Okay. Hey, how was the normy Britney and pars?
Customer: Alright.
Customer: It was good. I enjoyed that very much. I enjoyed all three of my trips all those six weeks was tough to do. I, yes, they were all good. I'm trying to think if I had a favorite. I'm not sure.
Agent (Rose Morrissey): Yeah, but you enjoyed all the trips.
Agent (Rose Morrissey): French the French the river, the river.
Customer: Yeah, that was good I enjoyed that nice group of people. I think we had about 78 on the ship which was good and you know, so, yeah.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): Oh, let me tell you something Belgi and Halling what's her name? She went with you, what was her name? Sorry? Oh, my goodness. We good lady has such a hard time with the flights.
Customer: Yeah.
Customer: Judy Nicholson. Yeah.
Customer: Well, and, and, you know, I said I always allow, now, I'm not sure how you guys worked it out. But I didn't say anything to her. I said, Judy, you know, the flights are always delayed. I don't mind sitting in the club and an airport for three hours just so that I don't have to get there and run, to catch the international flight or whatever. And I said you did not have enough time in between and then, when it was delayed, you know, it was a pin in the ass, but.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, yeah, yeah. We'll see I sent, well, the flight delayed and then she was like, she didn't, she didn't, didn't. Oh, my goodness. I said Judy, didn't you get a boarding pass and let them know, you know, what's the flight number you need to? I, it's literally just tell her please go to the, to the, to the gate and your boarding pass. Yeah, and she didn't want to do business class. She wanted to do premium economy, so, if you had, yeah, if she had business class, it would have been, but she made it because she came back the next day and she got on, yeah.
Customer: Yeah.
Customer: Yes.
Customer: Yeah.
Customer: Yes.
Customer: Yeah, she came back the next day and I think she upgraded to business class at that point.
Agent (Rose Morrissey): Yes. Yeah. Yeah, I was like.
Customer: I just, and I didn't even see her because I got there and had the pre nine of course. I think she paid for whatever, pre nine and, and then I had the next day and I think she came in the next day when they got her from the airport took her directly to the ship.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Yeah, yeah, she didn't, no, yeah, not have time tonight.
Customer: So, she missed, no, she missed all of that stuff. And I just said, well, I'm sorry you missed it cause Brussels you know, it's really nice that sort of thing. But, you know, and then one of the, and then one of the things I finally said to her, I said good. I said, you know, it's probably better you didn't show up because I, you know, we asked for two twin beds. I said there were 22 win beds. They were pushed right up next to each other and there was no room on either side.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): What was that category seven?
Customer: No, this was not on the ship. This was the pre night and the pre night.
Agent (Rose Morrissey): Oh, okay. Oh, give me that.
Customer: Yeah, the pre night they had two twin beds made up but they were jammed right next to each other. There wasn't even a night stand in between and I'm going, oh, god, if Judy shows up, I'm in trouble. But she never showed up. So I slept well and so her on the Shef.
Agent (Rose Morrissey): Oh, okay.
Agent (Rose Morrissey): Oh, oh, my gosh. Oh, my gosh.
Agent (Rose Morrissey): What about so the French. So, everything worked out for you going from one hotel to the next.
Customer: Yeah, you know that was kinda funny. And I don't wanna take all your time but I had to do my pre night in the other hotel which was fine is right across the street and so it got, and that they couldn't give me a checkout time or whatever, whatever and then finally they said, you can do a late checkout or some such well at 10:30 in the morning the guy shows up to collect my luggage, excuse me, showed up with a taxi driver, a driver.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Okay.
Customer: To collect me and my luggage and drive me across the street and I went down to the Concer, I said this is not what we agreed to. You guys were going to pick up my luggage at noon, somebody was gonna walk it across the street well a driver showed up, so the driver said, well, you know I know I'm not needed but I have to stay at least fifteen minutes and I said okay, you stay fifteen minutes, I'm going back to my room.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Customer: So anyway, they got somebody to and to, to carry my luggage cause, I mean, I have a good bit of luggage heavy to drag it across the street. I tip the guy $5 and that was in.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): Oh, that was, oh, that's pretty cool. Okay. That's it. It's like Mrs. SAS but not in the car. I was walking behind.
Customer: Yeah.
Customer: I know it.
Customer: I know it. So they took off that, they took it over there and gave it to the bill or whatever and I checked in with the tauck people in the room wasn't ready, so I went out exploring and came back about three hours later and the room was ready. So but anyway that all worked down rose, so we wait, it was fine. Okay, so, you know, now I'm off to Stan boll and I'm thinking okay, so when, yesterday I started re researching it because I'm thinking, oh, my god, if she called me back Friday night, I'm not ready to talk about this but I pulled out the Caposia stuff, so I know when my first night is with A-N-K and all that stuff and there was one thing but that we can deal with this later because K. did not book me a hot air balloon but they said they'd be willing to book it for me but it's too far out to book.
Agent (Rose Morrissey): Oh, yeah. Good. Okay, so.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Yeah, I can put that, that's not a problem. Mm-hmm.
Customer: So and I think yeah, and I can tell you whoever sent me the paperwork just that I highlighted it and it said you know, give us a call we'll book it. So anyway, and then we talked about getting me there.
Agent (Rose Morrissey): Mm-hmm. Okay.
Agent (Rose Morrissey): Mm-hmm.
Customer: From wherever to all the way to Caposia.
Agent (Rose Morrissey): Okay.
Customer: And, and I think you said something about maybe booking it with A-N-K the air or something, I don't, I don't.
Agent (Rose Morrissey): We can, but, but let's see what we can do we can book with AK.
Agent (Rose Morrissey): Let, let's, let's, let's look and see what it looks like from Fort Myers to capcha.
Customer: Oh, okay.
Agent (Rose Morrissey): Okay.
Customer: Yes.
Customer: I mean, it could be Miami but Fort Myers is easier.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): R-S-W mm-hmm.
Agent (Rose Morrissey): Let's see. That'd be the 11th of September.
Agent (Rose Morrissey): Can go check.
Customer: Probably gonna have to be the tenth.
Agent (Rose Morrissey): Well, if you hold on a moment, let me just because your tour starts on the twelfth.
Customer: Correct. I, I'm due to arrive and I have a hotel room on the twelfth.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): And computer wi.
Agent (Rose Morrissey): Second.
Agent (Rose Morrissey): Coming in a small and closer to most capitals of towns. Nothing with the master connection for this time. Full to, yeah, okay, well we can get you into our location is 43 miles.
Agent (Rose Morrissey): More flight option SR, but that's.
Agent (Rose Morrissey): AB is more convenient if you're staying in the heart of capital check off AD. Okay. We'll double-check everything before we issue any tickets with.
Customer: Yeah, cause I think there is a, a.
Customer: International airport in table and then a domestic.
Customer: Just the, could be the problem.
Agent (Rose Morrissey): Yeah, let's see.
Agent (Rose Morrissey): Okay, Miami, Zark to.
Agent (Rose Morrissey): Tomb.
Agent (Rose Morrissey): That's a different airport. So, so you're gonna go like to stumble, stumble to Capitola mm-hmm that it doesn't hold on a second 111.
Customer: Yes.
Agent (Rose Morrissey): With all of that luggage.
Customer: I'm not gonna have that much luggage.
Agent (Rose Morrissey): Oh, okay. Okay. Two.
Customer: I'll have one bag.
Agent (Rose Morrissey): Yeah, it's Miami to 00 to tablet, to Capitola I'll double-check everything with you would leave Miami at 7:40 PM, you would arrive dock. I don't like that connecting time.
Agent (Rose Morrissey): Let me look for another one that connecting time is you're in it, in zero at 10:50 AM and then you leave at 11:40 AM hour. That's not a good connecting time. One.
Customer: Oh, no.
Customer: No.
Agent (Rose Morrissey): Let see if they'll give it to me.
Agent (Rose Morrissey): Okay D.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): There you go.
Agent (Rose Morrissey): Boy, we need to get you out of Miami earlier but Miami Les only at, let me try another way to rose.
Customer: Okay.
Agent (Rose Morrissey): She went to Zerk well, let me see if I can get you R-S-W to Chicago the united.
Agent (Rose Morrissey): Okay, that gets you into zu at 7:45 AM and then we can connect you to cap at eleven, okay. Let's see, let's see, that way you don't have to go to Miami.
Agent (Rose Morrissey): Oh.
Customer: Okay.
Agent (Rose Morrissey): Let's, let's just play it and see how it goes.
Customer: Yeah, go ahead.
Customer: I'll let you play, I'll listen.
Agent (Rose Morrissey): Hey, that would do. Yeah.
Agent (Rose Morrissey): 11:40 and still have to go through the stall? Oh.
Customer: I don't figure there's any way to get there without going through.
Agent (Rose Morrissey): Oh, she, okay, so, do two Isle. You're good. You're going to be able to connect because you arrive in, in Zar gets 7:45 AM and then you'll be Zuri at 11:40 AM.
Customer: Okay.
Agent (Rose Morrissey): And then your arrive is done at 3:30.
Agent (Rose Morrissey): PM, and then you leave, it's done at 5:25 PM and you ride capital at 6:40 PM.
Agent (Rose Morrissey): On the twelve.
Customer: Okay.
Agent (Rose Morrissey): I can check with, with A-N-K as well, and see what they can do. I'll reach out to him. Yeah, okay.
Customer: Yeah.
Customer: So, that's, that is let's see, that was R-S-W to Chicago to.
Agent (Rose Morrissey): Alright, zero it.
Customer: Est Esti Bo ozer. Oh, my god, that's like four legs.
Agent (Rose Morrissey): Yeah, I know it's like but hold on let me try something else.
Agent (Rose Morrissey): Pen.
Agent (Rose Morrissey): One maybe Turkish are out of Miami you still go Miami. Frankford frankford disable and then let's see.
Agent (Rose Morrissey): September deter two.
Agent (Rose Morrissey): Miami frankford frankford is and then stable.
Agent (Rose Morrissey): Stable at one oh 5:00 PM and you leave at 5:25 PM arriving, you still arrive at 6:40 PM.
Customer: So Miami frankford frankford eastern boll eastern boll capito.
Agent (Rose Morrissey): Mm-hmm, yes.
Customer: Well, that's only three legs right now.
Agent (Rose Morrissey): Yeah. That's only three legs, but this one that we did out of Chicago. You don't have to go to Miami but it'll be R-S-W Chicago to Zerk yeah, and then is stumbled. Yeah.
Customer: Okay, so that's four legs.
Agent (Rose Morrissey): Mm-hmm this one is three.
Customer: Okay, and that's with Turkish.
Agent (Rose Morrissey): No, it's not Turkish.
Agent (Rose Morrissey): I Turki share. Must leave at a different time. I mean, different date. Let me see.
Agent (Rose Morrissey): Let me see this if I can get to, okay.
Agent (Rose Morrissey): One.
Agent (Rose Morrissey): No, does in that age try?
Agent (Rose Morrissey): No, I don't see Turkish why.
Customer: Interesting.
Agent (Rose Morrissey): Miami, let me try out of Fort Lauderdale.
Customer: Oh, okay.
Agent (Rose Morrissey): You would think Miami.
Agent (Rose Morrissey): Okay, let me go.
Agent (Rose Morrissey): Let me check here online but share.
Agent (Rose Morrissey): Parts have very day from Miami to it's on bol.
Agent (Rose Morrissey): Everyday, that's a second daily flight, I can, I find it.
Agent (Rose Morrissey): Yeah, okay let me try it again.
Agent (Rose Morrissey): Oh, we can't do Turkish on our side. Yeah, on our.
Customer: What do you mean, what do you mean by that? Oh, with your system cause you're through American or something? Aren't you.
Agent (Rose Morrissey): Yeah, yeah, yeah, we're through American. That's why. Well, let's go online and see what Turkish does and then.
Customer: Okay.
Agent (Rose Morrissey): Oh, this is what I'm gonna do. Let me, let me reach out to A-N-K and see if they issues that took a share. I mean, you can put in together for us right now and then.
Customer: Okay.
Customer: Okay.
Customer: How about just a one way ticket if that's possible cause I'll be coming back from Athens.
Agent (Rose Morrissey): Yeah, yeah, no, we can do both round trip. You don't want to do one way business class going in that business coming back it's gonna be more money line tickets. No, we don't want to do that. Okay, so back out of bathrooms after the trip right, you're not staying any more days. And Athens.
Customer: Oh, okay.
Customer: Okay.
Customer: No, I'm not. I'm coming back the whatever day we get off the ship I'm coming back.
Agent (Rose Morrissey): Okay. Alright, let me reach out to A-N-K and I'll call you right back after I speak with them.
Customer: Okay, well there's a hurry cause I have to go to the bathroom. I've been drinking too much water. Alright, thanks rose. Okay, bye-bye.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): I'll let you know I'll call you back. Yeah, bye-bye.