Agent (Rose Morrissey): How are you?
Customer: I am well, thank you. How are you?
Agent (Rose Morrissey): So far so good the sun is out.
Customer: Okay, well it, it's the beginning of your day.
Agent (Rose Morrissey): Yeah, I was gonna check-in early but I got back from the gym and you do this, you do that next thing. You know. Oh, my goodness, I gotta get back to work. What's up?
Customer: Yeah, but yeah, okay. Well, I'm not, I am not going to get you to work too much today but I did have a couple of questions. I Unders I understand the, the insurance. I'm assuming it will be adjusted in some way to cover all three trips. Okay, the trip insurance.
Agent (Rose Morrissey): Sure.
Agent (Rose Morrissey): Yes, it will. Yes. Once, once you put the money down, then that adjustment is gonna come in later, yeah.
Customer: Okay, and that will cover all three insurance three trips.
Agent (Rose Morrissey): Actually, that will cover the two trips because your first one's already paid in full.
Customer: Oh, okay, I see. Yeah. Okay, so I'm going to have to pay another policy for the next two.
Agent (Rose Morrissey): Yeah, the one in Hallen Hallen in.
Agent (Rose Morrissey): Just, just one. Yeah, for this one.
Customer: Yeah, just one of the two. Okay, and we don't know how much that is at this time.
Agent (Rose Morrissey): That is. Hold on a moment. That was sir.
Customer: Oh, well that was the 559.
Agent (Rose Morrissey): I believe so yes. Hold on a second. Let me go over here. What's the Norman D. D. Britney? Oh, you're gonna love that tour. I've done that tour. You don't like it? Yeah. So that one.
Customer: Okay.
Customer: Okay.
Customer: It says.
Agent (Rose Morrissey): It's one of the two and I'll check with because I think the tour one is 559. Oh, he took, they took it off already. Yeah.
Customer: Yeah, so why did they check? Why did they take it off? Are they going to let me get by with three trips for what I paid?
Agent (Rose Morrissey): They.
Agent (Rose Morrissey): No, they took this off but on the other one which is the French Esco paid, they they're charging you for that so, that insurance also covers the tour.
Customer: Yes.
Customer: Okay. So Franes to paid also covers the Norman. Okay. Oh, I didn't see that one on there now. Where am I on that cruise protection? Pal and you said that was something Jip what is that?
Agent (Rose Morrissey): This, the Normandy, mm-hmm mm-hmm.
Agent (Rose Morrissey): What do you mean the Cres. Oh, the cruise protection. That is the, that's the insurance. That's ups insurance.
Customer: Yes.
Customer: Oh, that's the medical insurance.
Agent (Rose Morrissey): Yes. Yes, that's what they call it.
Customer: Okay, so it covers the trip insurance and medical. Okay, so, it, okay, so those two trips will be covered by the seven. Oh.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yes, yes. Same one that you normally.
Agent (Rose Morrissey): The amount that you're paying for the French.
Customer: Okay. Got it. Okay, now let me ask about something else. I was kind of concerned about dates and I just went, excuse me.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Oh, okay, so.
Customer: I'm running through the trips.
Agent (Rose Morrissey): Okay.
Customer: Okay, the belt them Holland and in the spring trip ends on 4:25, and I don't have, I don't have a post night now. No, do I want one?
Agent (Rose Morrissey): Correct.
Agent (Rose Morrissey): No, you don't want to post night, I requested another night for you for this, for the Normandy. So the Normandy you have the 26 is confirmed, but the 25 is on request.
Customer: Okay.
Customer: Yes.
Customer: Oh, okay, alright. That was my, that was my question. Okay, cause I didn't want to have to change hotels. Okay, April 26th, now. I see it and then I guess that's it.
Agent (Rose Morrissey): Yeah, yeah. Mm-hmm mm-hmm, understand.
Agent (Rose Morrissey): And then you, after, after this one you have a post night in Paris on the ninth.
Customer: Oh, wait a minute.
Customer: Oh, twenty five and twenty six. Yes, I do have a post night, where is that on my piece of paper?
Agent (Rose Morrissey): Right.
Customer: Oh, that's the hotel. Yes, I see it.
Agent (Rose Morrissey): Okay. And then what we're, what we're finding out from Gan they, she sent in a message to operations if they would pick you up from hotel scrub and take you to the hotel where the French is gonna start?
Customer: Okay.
Agent (Rose Morrissey): Okay, that transfer within the tour.
Customer: Yeah, would it be better for me instead of spending one night in the hotel scribe or scream or whatever it is and then going for other two nights for the French, or would it be better just.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Yeah, I, there was something the reason, there was a reason why we couldn't do it. I, I'll double-check on that, I'll double-check on that. You know what you're saying.
Customer: Oh, I now, I see something intercontinental Paris classic May 9th.
Agent (Rose Morrissey): On the other one. Yes.
Customer: On the one coming up so I don't need that hasn't been. Oh, it's on request.
Agent (Rose Morrissey): Yes.
Customer: Okay. Alright, okay.
Agent (Rose Morrissey): Yeah, and instead of doing that transfer between the two hotels and you just take you right from after the tour take you straight to that hotel. Yeah.
Customer: Yeah, I would rather go on to the. Yeah.
Customer: Yes, that would be better the intercontinental. Okay, so.
Agent (Rose Morrissey): Instead of unpacking and packing again or whatever, you know. Yeah, mm-hmm.
Customer: Yeah, that's what I'm thinking, why one night here and then go to another hotel that didn't sound good to me. Okay, anything else I need to know or when would we know about these hotels?
Agent (Rose Morrissey): Okay. Where are you going? You're going are you flying at all near London? I don't think so, I don't think so.
Customer: Well, I that was you know, I thought well, I'm not gonna start talking about tours until I know but, but getting there and getting back, excuse me. I'm gonna.
Agent (Rose Morrissey): No, I'm talking about London because they started something as of yesterday. Yeah, mm-hmm ETA, yeah, let me see I don't think you are, I don't think any of your flights go be a London.
Customer: Oh, that's right.
Customer: Yeah.
Customer: Oh, I didn't think that's started until I don't have flights.
Agent (Rose Morrissey): Well, the one for.
Agent (Rose Morrissey): American flights on the twenty fifth now.
Customer: Where did we book that because I was kinda waiting to see if I got on savoring France to know what's going on. Okay.
Agent (Rose Morrissey): Yeah, no.
Agent (Rose Morrissey): Oh, no, no, no, we haven't booked that. I'm talking about the American airlines flight South America, it's South America. Yeah. You're not going via.
Customer: Oh, yeah.
Customer: Oh, good. Cause we haven't booked anything for Hollan in. I was waiting until whether I knew if I got savoring France or not.
Agent (Rose Morrissey): No, we haven't.
Agent (Rose Morrissey): I know that one is really, is sold out and it's paid, everybody's paid in full. Everybody's paid in full. Yeah.
Customer: Okay, well.
Customer: Oh, god, yeah, yeah, okay, so somewhere I need to start looking at, getting from somewhere to amp to Brussels and then from Amsterdam to Paris and then after the cruise from the cruise back home.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Yes, yes. Do you wanna look, do you want me, do you wanna work on that this weekend Saturday so that way you would like, can have time to.
Customer: Okay.
Customer: Yeah, this weekend would be, yeah, that, yeah, that sounds fine with me. Okay.
Agent (Rose Morrissey): Okay, so tomorrow morning, probably today is Friday. Okay.
Customer: Yeah, and when do you think we would get excuse me confirmation on that hotel that they can get me in or not give me.
Agent (Rose Morrissey): Okay. I will talk to them today. I will talk to them today but you know, operations, does it really look at those things until money is on the booking?
Customer: Okay, okay.
Customer: Oh, I see. Okay. Okay, now let's talk about money on the booking. So we have to, the first and Hollands paid full far as I know. Okay, the second trip which is Normand and whatever final balance January 27th deposit due soon.
Agent (Rose Morrissey): Yeah, yeah, yeah.
Agent (Rose Morrissey): That's done. Mm-hmm mm-hmm.
Agent (Rose Morrissey): Oh, my gosh, that's this month.
Customer: I, yeah, January 12th, that's probably Sunday, so I'm sure Monday would work. Yeah.
Agent (Rose Morrissey): Okay, Monday would work I will ask them to extend it because I don't want anything to because I'm asking exception for the free, the gift of time to get the free to get that free tour. I mean, free night that $617 see that on the Norman, D.
Customer: I don't want.
Customer: Oh, yeah. Okay. Alright.
Customer: Oh, yes, I do.
Agent (Rose Morrissey): Yeah, okay. Either that or that scrub or the May 9th hotel. That's 85. Okay. So by putting the money today and let's help know that your serious, okay, you have 25 tours with them. So I'm asking for exception for the pre night for the Norman D D. Then pre night for the French escape.
Customer: Okay.
Customer: Yes.
Customer: Yeah.
Customer: Okay.
Customer: Okay. Alright, okay.
Agent (Rose Morrissey): Okay. Because that way for the gift of time, because you are, you know, this is 2025.
Customer: Yeah, okay, okay.
Agent (Rose Morrissey): It's gonna be except and I don't think it's gonna be a problem. I, Mary you're a customer of how they're not gonna mm-hmm. No, you're a V-I-T-V-I-P with.
Customer: Okay.
Customer: Yeah, probably not.
Customer: Oh, okay thank you very much. I enjoyed my stolen from paves.
Agent (Rose Morrissey): Oh, oh, my gosh. Was that good?
Customer: Oh, it's really good. I just finished it up this morning.
Agent (Rose Morrissey): So how do you, what do you do? Do you do heat it up and put butter on it?
Customer: Yeah, you just, you kinda slice it and stick it in the microwave for about a minute. And it's really good. I think this is, I think this is the third or fourth year. I've gotten one.
Agent (Rose Morrissey): Oh, my gosh. Good, good. I'm glad.
Agent (Rose Morrissey): C. thank you. Thank you very much. Yeah.
Customer: Yeah.
Customer: Well, thanks, thanks to paves.
Customer: Yeah, okay, so hotel single room that is the pre night. Yeah, that's the one we want to get rid of is the hotel and go on to the other one. Yeah, the palace, okay. Alright. So you're working on that but if I, if I go ahead and I haven't deposit it have a deposit due. Oh, yeah, Monday or Sunday. Today's the tenth eleven twelfth so it would be Sunday, yeah. Okay, I'll let you handle that cause I really don't want spend one night, one hotel and then have to move.
Agent (Rose Morrissey): Ver side hotel is?
Agent (Rose Morrissey): Yeah, mm-hmm, yeah.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, and I, and I will let them know this is okay. We're making a deposit today. Can you please get that confirmed on the, on the ninth for the French escape. Yeah, yeah, transfer you from the Paris hotel on the 9th of May to the hotel for the Francheska.
Customer: Okay, alright that sounds good.
Customer: Correct, yeah.
Agent (Rose Morrissey): Yeah, and I think that's the hotel in niece, right?
Customer: No, no, it starts in PAS. The French escaped starts Paris.
Agent (Rose Morrissey): Two.
Customer: Paris to the Riviera that would be a post night.
Agent (Rose Morrissey): Mm-hmm okay, per day, yeah, we need to get the that hotel.
Customer: Okay.
Agent (Rose Morrissey): The ninth was may. The pre, the pre night if you look at the French escape.
Agent (Rose Morrissey): Because they were thinking of doing a post night Alman oh, Alman is, is at the end.
Customer: Got it.
Customer: Yeah, I don't want that. I'd rather have the pre night and Paris.
Agent (Rose Morrissey): At the end of this one. Yes.
Customer: Okay, is this getting confusing or not?
Agent (Rose Morrissey): No, no I, I'm trying to keep the dates in mind and keep that the idea dead after the Norman D. D. I want them to transfer you from that hotel scream scribe whatever the name of that hotel and take you over to the hotel and Paris.
Customer: Yeah.
Customer: Yeah, the Tria, Tria Tring and palace psi. Yes. Okay.
Agent (Rose Morrissey): Mm-hmm and then from there, this is for the French.
Customer: Okay. Okay. Oh, it's, it would be the inter continental.
Agent (Rose Morrissey): On the ninth. Okay, so that you have, yeah.
Agent (Rose Morrissey): Yes, it will be into yeah. Do you want to be in Interco now? I, it's Al too in Paris. Yeah, yeah.
Customer: Oh.
Customer: I know it, yeah, okay, okay. So, let me think. Okay, so.
Agent (Rose Morrissey): So that way they, so that way after the tour and Britney.
Customer: Yes.
Agent (Rose Morrissey): On the ninth they can bring you to the whole, the intercontinental and Paris on the 9th of May.
Customer: Oh, I see, okay, well, if, oh, wait a minute. No, no, cause I already hang off. Okay, let me look at this. It says hotel screen May 9th.
Agent (Rose Morrissey): Okay, and that will be another as of time 39.
Agent (Rose Morrissey): Yeah, mm-hmm.
Customer: Oh, and then May 10th is request.
Customer: Oh, geez, I'm going. Oh, I got two that are on request.
Agent (Rose Morrissey): No, no, no.
Agent (Rose Morrissey): Okay, hold on a second. Let me see this. So on that.
Customer: Okay.
Agent (Rose Morrissey): Okay. On the Normandy.
Customer: Yes.
Agent (Rose Morrissey): 26, you're good we just need the twenty fifth 25.
Customer: Yeah, yeah, I fly the twenty fifth but I'll need a room the twenty fifth.
Agent (Rose Morrissey): Yes, you do. So we need you're on wait list. You're on request for the 25th of April.
Customer: Okay.
Customer: Okay.
Agent (Rose Morrissey): Request 25th of April at the Birst side. Okay, request and then your confirm ater side on the 26th of April. Okay, that's confirmed. Now the tour starts on the twenty seventh.
Customer: Got it. Okay. Yes, okay.
Customer: Yes, yes, okay.
Agent (Rose Morrissey): Okay. Okay. So to starts on the twenty seventh then you're done on the 9th of May in Paris. So you, this hotel screen or scribe is in Paris.
Customer: Okay.
Customer: And I, and I go toy.
Customer: Yes, yeah.
Agent (Rose Morrissey): That's where this tour ends in Paris, so you're pars are okay, on the ninth that confirm the then, the French.
Customer: Yes, okay.
Customer: Yeah.
Agent (Rose Morrissey): Starts on the tenth inter continental hotel.
Customer: Okay.
Customer: Oh, so I need to go get the screen off of there and go to the inter continental. Got it. Alright. I was a little, yes.
Agent (Rose Morrissey): Oh, yeah.
Agent (Rose Morrissey): Yes, yes. Yeah, the scrap is, is confirmed and we want to move it.
Agent (Rose Morrissey): To the intercontinental in Paris.
Customer: Okay. Alright.
Agent (Rose Morrissey): Yeah, okay.
Customer: Making a note.
Customer: And.
Agent (Rose Morrissey): Oh.
Customer: Oh, wait a minute. Oh, I see and I'm still on request for the twenty fifth, okay. Oh, my god, this is confusing.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): So you might want to write it down, April 25th.
Customer: Yes.
Agent (Rose Morrissey): Inverse is on the request 6th of April, 2020 is confirmed 25 April. I'm trying to get them to give you that as a gift of time.
Customer: Okay.
Customer: Got it, okay.
Customer: Okay, okay.
Agent (Rose Morrissey): Okay, and then 26 is confirmed twenty seventh the tour starts.
Customer: Yes. Oh.
Agent (Rose Morrissey): Okay, then you do your tour, you end up in at the para hotel describe or great. Yeah, that's where that, yeah, that's where that tour ends.
Customer: Yes.
Customer: Oh, I do. Oh, May 9th, yeah.
Customer: Okay.
Agent (Rose Morrissey): On the, so you're there on the nine you could stay there, but why stay there and then you have to go to intercontinental and that's where your friend pay starts. So we're trying to get them to get you to the inter continental on the ninth after your store. Okay.
Customer: Okay.
Customer: No. Yes. Okay.
Customer: Yes. Okay, got it.
Agent (Rose Morrissey): Okay.
Customer: Oh, my gosh, this gets confusing.
Agent (Rose Morrissey): So, so, this ends in niece the French escape, right? So our air for April. You're gonna go to Amstrad.
Customer: Yes.
Customer: Yes.
Agent (Rose Morrissey): Yes, Amstrad and then Amstrad to Paris.
Customer: Okay, the Amsterdam? Cause I have a, okay, so I have a pre night. No, oh, from Amsterdam to Paris, yes, got it.
Agent (Rose Morrissey): On the 25.
Agent (Rose Morrissey): Amstrad to pair on the twenty fifth and then after all your Galvan in France. And after the franchesca pay which is on the 23rd of May then you come back home from me. Yup.
Customer: Yes.
Customer: Yes, okay.
Agent (Rose Morrissey): You've been Enis before.
Customer: Yes I have, I've been to Nisan Mona Carlo but yeah, you know it was.
Agent (Rose Morrissey): Nice. Did you go to any of those villages up on the mountain?
Customer: I don't think so.
Agent (Rose Morrissey): He. Oh, those be so 23. Yes, like Saint Paul Devans.
Customer: Is it?
Customer: Oh, I did go there, I did go there. But it's been so long ago.
Agent (Rose Morrissey): Yeah, that little town. Yeah, well yeah, and so that's 23rd of May so we'll work on this air, you know, Saturday or what? It, do you have my cellphone? Do you have my cellphone?
Customer: Yeah.
Customer: Okay.
Customer: Yeah, that's fine.
Customer: You know, I think so. I have so darn many numbers for you. Let me check while I'm at my computer. Make sure I.
Agent (Rose Morrissey): My personal cellphone, so that when you're ready, just text me and say, rose, you talk about the air.
Customer: Okay.
Customer: Okay, let's let me check on.
Customer: My computer skills are losing.
Customer: Okay, I have a work number of 866-843-4835.
Agent (Rose Morrissey): That's the work number about personal, my personal cellphone, yeah.
Customer: Okay, and I have a mobile, yeah, 505-239-7683.
Agent (Rose Morrissey): That's the one once you to use that tomorrow when you're ready to sit down with me to go over the air for April.
Customer: Okay, and okay, okay.
Customer: Okay, the mobile number. I also have a home number. 505-889-3678. Oh, it is? Okay, I'll change that. Okay, alright. That.
Agent (Rose Morrissey): Actually, that's the main office number. That's good.
Agent (Rose Morrissey): Yeah mm-hmm yeah, but the cell, my, my mobile number you'll be able to just text me or call me and say, rose I'm ready to sit down and talk about the air in April cause I know you're busy on the weekend for golfing and stuff like that too. Yeah, just let me know when you're ready to sit down. I mean, my office is at home, so.
Customer: Okay.
Customer: Yeah, okay.
Customer: Yeah. Okay. Okay, but I will.
Agent (Rose Morrissey): Mm-hmm.
Customer: The, oh, the main office number is at home.
Agent (Rose Morrissey): No, the main office number it goes to the main office.
Customer: Yeah, that's what I thought. Okay, alright, sounds good. Yeah, sometime tomorrow cause I know you've probably got other things today and talk to, talk about what I need to pay. Let's see, I, deposit seems to be due by the twelfth which is two days from now. Oh, and I've already paid in full on the other trip. Oh, that's Belgo yeah, okay, deposit due, oh, deposit due on that trip. The French that's today.
Agent (Rose Morrissey): Mm-hmm mm-hmm yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): You already paid hold on, the belo that's done. Yeah.
Agent (Rose Morrissey): Oh, the tenth, yeah, the tenth mm-hmm so X.
Customer: Oh, but it says final balance due by the tip.
Agent (Rose Morrissey): Oh, my goodness.
Customer: Yeah.
Agent (Rose Morrissey): Well, let me, let, let, I'll talk to and say we're gonna do the deposit today we wanna make sure that we've got all the hotels in order, before we do the final payment. Yeah, yeah, yeah, so then today it will be $1,699 for the French pay and and for the Normandy, Britney parson of law valley is $1,159 even.
Customer: Yeah, that sounds great. Okay. Alright.
Customer: Yeah.
Customer: Correct.
Customer: Yeah, okay.
Agent (Rose Morrissey): So, total amount to be charged on your credit card.
Customer: Oh, that's fine. It's about 3000 now. Okay, so the deposit on both of these aren't that mess up your request for hotel changes.
Agent (Rose Morrissey): There'll be 22850.
Agent (Rose Morrissey): No, no once we deposit, once we deposit then operations can go and start working on getting these request like the April 20th confirmed and start getting that as a gift of time. So that money you know, that will come off the total and.
Customer: Okay.
Customer: Okay. Alright, sounds good.
Agent (Rose Morrissey): If we need another gift of time. Yeah, another gift of time for the continental on the 9th of May oh.
Customer: Oh, that would be great.
Agent (Rose Morrissey): Yeah.
Customer: Okay. Alright.
Agent (Rose Morrissey): The ninth of Ma, continental in Paris because that tour doesn't start till tenth of my, yeah.
Customer: Okay. Alright.
Customer: Yes.
Customer: Okay, got it.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah, it be gone for a long time on this one.
Customer: You know I am and I, you know I just hate.
Customer: To, you know, fly over for ten or eleven days on that norm and the trip to look at flowers and then turn around and fly home. So I thought, okay, let's just book some more. And, and these are the ones I had did some research to connect dates.
Agent (Rose Morrissey): Mm-hmm mm-hmm I am.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm very good, good jobs.
Customer: Oh, yeah, I think I'll become a travel agent pretty soon. Yeah, you know, and, and, and I don't know if you've seen this or not, but they sent me two beautiful luggage tags that they call, their limited addition luggage tags. Did, have you seen them? Have you?
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Co and help us.
Agent (Rose Morrissey): That's good is it? I've seen them. People have post them on a Facebook.
Customer: Yeah, well, I got two.
Agent (Rose Morrissey): Yeah, that's nice. I'm glad. Mm-hmm.
Customer: And I thought yeah, so maybe, maybe you'll get some someday.
Agent (Rose Morrissey): Maybe the bottom of the barrel.
Customer: Yeah, probably so but still the important part of selling their trips.
Agent (Rose Morrissey): But that's okay, that's okay we want you guys to get it.
Customer: Oh, yeah. Well, I got them and I was quite surprised when they arrived.
Agent (Rose Morrissey): Oh, did they arrive in a nice box and everything?
Customer: Yeah.
Customer: Yes, they did. They arrived in a very nice box that you can put your travel things in that you want to save and keep and all that and I'm thinking, are you kidding, you know, I'm taking twenty I think I'll be at 25 when these three are done and you know, I got more things to put in that box, I need about ten boxes.
Agent (Rose Morrissey): Yes. Yes, you it would be.
Agent (Rose Morrissey): And then you put it in your closet, you look at it. Oh, yeah, I remember that trip.
Customer: Yes, yeah. Oh, I remember that trip. Sure. So, yeah, but they're nice. Okay.
Agent (Rose Morrissey): Yeah, oh, okay, alright so let me go, I'll reach out to don't forget to send me a text tomorrow and tell me when you're ready, yes, okay, and let's see what else I need here. That's it. So I'll go ahead and make the deposit and start working on these request hotel space. Yeah.
Customer: Okay, about time we can talk about. Okay, sounds good. Alright, yeah.
Customer: The hotels. Okay, that sounds great. Thank you so much. Alright. Okay. Alright. Alright, you too. Bye-bye.
Agent (Rose Morrissey): Thank you. Thank you so much Mary, I appreciate it. Okay, take care. Bye-bye.