Agent (Lauren Riesenberger): Hey, Ed, Lauren at Pavlis. How are you?
Customer: Okay, what's that?
Agent (Lauren Riesenberger): So they've made some changes to their invoices. Your casino credits are on all three of your bookings. I just had them verify it it's not going to be listed as casino credits anymore. It's gonna be under bonus saving so, you know.
Customer: Okay, but it'll still be a nice big fat $6,001 for this July and everything will be the same in terms of the dollars.
Agent (Lauren Riesenberger): Everything is the same. Yes sir. Yup, I had them verify it. I'm like, it just, why just put it as casino credits but their system has made some changes so I had them verify it. I'm gonna send you a new invoice is showing that there it's all added, it's all there for you and the correct amount are there.
Customer: Okay, that is very good news. Then the next question comes for the cruise with for whichever and so the two cruises that are far out, I assume that I would just that the deposit type made are all good and when final payment comes, I'll just pay the new higher price and are simply more. Right?
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): That is correct.
Customer: Okay. For the cruise that is already past final payment.
Customer: I assume I owe some more money but I don't think I owe the full price difference because they haven't given me credit for the, not $100 or $700 and some dollars. I paid them with a credit card for shore excursions which are now covered by which are now hover by the Craig. Yeah. So, so, what, so, I would be, I'm curious what the additional amount of money that I assume I have to pay, you know relatively soon they're not gonna cancel the reservation that I have to pay for the one that's already past final payment. I'm gonna, oh, the inflate, I assume I owe the additional cost of simple other, simply more price for cruise.
Agent (Lauren Riesenberger): Put simply more. With the, simply more. Okay.
Agent (Lauren Riesenberger): No, no, no, no, no, no.
Customer: Mine is what I've already paid them. You, that was for shore excursions that can now be applied towards the price of the cruise. The shore excursions are primarily cover by the simply work credit that I explain my question.
Agent (Lauren Riesenberger): Yes. Yes. Okay, so I'm looking at the November 1st cause this is the one that it's applicable for.
Customer: Absolutely.
Agent (Lauren Riesenberger): Hold on one second, I'm just looking at the invoice here bonus savings or their short scourging credit. Yup, so, yup, that was applied correctly. So then.
Customer: So, instead of owing that, so I'm scared of owning the full $1,400 or whatever. The additional costs are simply more crew just allow that minus that money that should be transferred over. I keep that hope I'm saying.
Agent (Lauren Riesenberger): Let me 120-0490, I think this is the question for 9498. Minus $110,925,712.50, let me call them on this.
Customer: Is that you did something that's the additional money that I owe them.
Agent (Lauren Riesenberger): Well, that's the, that's the.
Customer: Which which is fine maybe the right amount but I just.
Agent (Lauren Riesenberger): But yeah, let me just I believe what they did was it does say shore excursions on there and it has the credit because it's simply more it's now included. They added it. Let me just verify the one for November how much you've done, oh, them while there are five that so, I, but I want to just to call you and let you know I'm getting the new invoices over to you under the bonus savings is your casino credit and going forward that's how it's gonna come across.
Customer: And right?
Customer: That's terrific. So all sounds good and so again you're gonna look at what the balance that I have do is for the November Cruz and that should give me credit card I paid for sure excursions as long.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): And we did the simply more for all your bookings, correct? Yes, okay, alright.
Customer: Yes ma'am.
Customer: Now I called them to verify and they said that I paid them $688 in November for shore excursions. That was the price insurance group I bought under the old program and they said that it was that I had to talk to my travel agent. I was only talking to them about the shore excursion money. I obviously the Fairmont talk to through you but they yeah, they said they remind me that I paid $68 November.
Agent (Lauren Riesenberger): Uh-huh.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Right.
Customer: It'd be a American Express or $780 worth of tours because I had some credit and so, so, anyhow the bottom of it, I should pay the pain in my head difference between the previous previous question you simply war minus 2688. That I've heard that I paid them resource for reaching out.
Agent (Lauren Riesenberger): That's correct.
Agent (Lauren Riesenberger): Correct and it shows on the invoice it says simply more short their credit and it was applied. So let me just get new invoices from them, go over everything and then I will reply back to you and send you everything I do. Yes, sir.
Customer: Okay. But you can push the, understand my question, I would be looking at my files now but I'm on the layout.
Agent (Lauren Riesenberger): No, I told her I totally get it. Yup, I understand what your question is. I will get your.
Customer: But it sounds like, there sounds like things are going well with the activation, but I just wanted to.
Agent (Lauren Riesenberger): Yeah, it's just a little like frustrating because like, I wish I would've just responded back and they could've just said, oh, we changed our like our system updated with the, simply more so, no more like, it just took too long and without like, her answering back, I don't know why she hasn't answered us back.
Customer: Well, she says she's on vacation for two weeks and the way she's taught she's the boss of that she's like, this is our over the casino money credit and so I don't know where they got a hold of or whether they're actually just don't wanna over, they can Susan, I hope there be.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Yeah. Yup. Alright, let.
Customer: So maybe so I, listen thank you. Thanks for, for being patient with me and, and dealing with my IT over this is complicated but we're gonna come out better I'm very pleased this is simply more works out well. For, you know, if we ever had time to chat I would explain to you why you're busy, and you're just, you're doing good, what you said.
Agent (Lauren Riesenberger): Of course.
Agent (Lauren Riesenberger): Yeah, me too.
Agent (Lauren Riesenberger): Thank you. I appreciate it. We appreciate your patience as always but yup, I will I'll get this over to you shortly.
Customer: Okay. And just to be sure just to make me totally speak to our data cruise, I was worried about was the cruise next July because that one had a, that I have no credit for the, you know, and you're telling me that on there and there's now down to $20,000 status.
Agent (Lauren Riesenberger): It's the twenty. Yeah, they apply the $3,850 per person bonus credits. Yeah. So $26,000.
Customer: So, it's $20,000 the fair should be $20,000 and that's they apply to, no, the fair should be the same as it was under the old program plus the increase. So it appears.
Agent (Lauren Riesenberger): Like I said, I don't have, I don't have new invoices. That's the thing I need to call them to get new invoices. These are old invoices. So like I said, I will, I'll send over everything over of course if it doesn't match let me know but I'll review them before I send them over to you and make sure everything is.
Customer: Okay. Okay. Okay, okay.
Customer: Okay. Okay. Okay, cause the one that you had without the senior credit was $26,000 so now, now I should not be free.
Agent (Lauren Riesenberger): Okay, yeah, then it's, I again, I just, I don't have the invoices so I'll make sure simply more on all your bookings casino credits. Is all there?
Customer: Yeah, I'm just saying you see them credit. We're on the invoice that you sent me or something.
Agent (Lauren Riesenberger): Yeah, I think it's like $125 per person. It was $3,850 per person, and I think it was there, that one's $500 and this one is one that's weird because one of them has it says casino well, yeah, $125 125-3850 and $500 casino credits like before.
Customer: Alright, that's why I was most concerned about next July. The casino credit should be and those are for person. Cool. Alright, I will stay tuned and shut up and get my car and leave you alone. Go to work. Thanks.
Agent (Lauren Riesenberger): Yup.
Agent (Lauren Riesenberger): Correct.
Agent (Lauren Riesenberger): You're fine, I'll talk to you soon. Alright, bye.
Customer: Take care. Bye-bye, bye.