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Mary Fuller · Nov 18, 2025 · 6:19 PM

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Outbound · 50:12 · Planner: Rose Morrissey · +12393154141

Sentiment
positive (0.65)
Intent
rebooking
Trajectory
steady
“My question is, I have never been to the Fort Lauderdale airport and if I'm leaving at 10:45 on the fourth, I'm gonna need to spend the night.”
Next best action
Email Mary the JetBlue Fort Lauderdale itinerary with hotel recommendations and parking information in the Fort Lauderdale area, and ask her to confirm via email once she has discussed the logistics with George. Follow up within 2–3 days if no approval arrives.
Full analysis
What happened

Mary Fuller called Pavlus to review her February 2026 Galapagos cruise itinerary and explore flight options. The agent worked through multiple routing scenarios (JFK vs. Miami vs. Fort Lauderdale connections) before settling on a Fort Lauderdale–Galapagos JetBlue routing. Mary raised concerns about unfamiliarity with Fort Lauderdale airport and the need for two hotel nights due to flight timing, so she asked to consult with her spouse George before final booking. The call also covered referral check status; the agent investigated several missing checks and clarified that one referral went to a friend named Anna Bradfield instead of to Mary. Agent agreed to email the itinerary and wait for Mary's written approval to charge the flights.

Emotional read

Warm and engaged throughout, speaking familiarly with agent Rose about shared friends and past trips. Customer is collaborative and detail-oriented, asking specific questions about flight times and logistics. Mild hesitation around Fort Lauderdale travel logistics shows some caution but not anxiety.

Emotional arc through the call

Started conversational and warm, became more task-focused during flight routing discussion, then shifted to slight caution when raising concerns about Fort Lauderdale logistics before ending on a collaborative note of deferring to spouse approval.

How customer sees Pavlus
  • positive · praised agent Rose by name multiple times and spoke familiarly about how she books travel for friends and colleagues
  • positive · appreciated that Pavlus provides referral bonuses; discussed receiving $250 checks for referring friends Maria and George Sacco
  • neutral · confused about referral check that may have been mailed to wrong address but accepted agent's explanation that it went to colleague Anna Bradfield instead
Process friction
  • customer did not receive referral check mailed to Heritage Bay Boulevard address on October 7th
  • referral check for Karen and Jason booking went to Anna Bradfield instead of Mary, creating confusion about credit
  • referral notification emails lack key information like travel dates, forcing customer to contact agent for details
Value perception

Mary did not explicitly state views on Pavlus's value vs. alternatives, though her frequent use of referrals and rebooking with Pavlus suggests satisfaction. She mentioned her computer was down and thanked the agent for providing the itinerary, implying she values the personal service.

Customer behaviors

actively comparing flight routing options and asking detailed questions about connections and timingconsulting with spouse before committing to flightsseeking to understand hotel and airport logistics before finalizing bookingsharing referrals and asking about referral payment statusreminiscing about past trips with friends and colleagues

Topics & signals
Topicsflight itinerary reviewreturn flight routing optionsreferral check statusupcoming cruise to Galapagospast travel experiencesfriend and colleague travel bookings
DestinationsGalapagosPeruSouth AfricaZambiaTurkeyColombiaHawaiiGuamFort LauderdaleMiamiNew York (JFK)
Cruise linesA&K (Abercrombie & Kent)OceanaPavlus Travel
Buying signalsagreed to Fort Lauderdale JetBlue routing with extra leg roomconfirmed single luggage and willingness to pay for bagasked agent to email itinerary for final approvalstated will email agent approval to charge once spouse consulted
Objectionsunfamiliar with Fort Lauderdale airport and hotel situationconcerned about needing two hotel nights for flight connectionshesitant about driving to Miami or Fort Lauderdalewants to confirm details with spouse George before committing to flights

Analyzed 2026-05-23 08:14:40 by claude-haiku-4-5-20251001. Confidence 0.82.

Transcript (35,558 chars)
Agent (Rose Morrissey): Hi, it's me. I, okay, yeah, it's a quick meeting, you know, every week we have it, just to see what's everybody up to and, you know, especially when you're not under one roof.
Customer: Hi, oh, that was quick.
Customer: Well, true. I didn't realize you weren't under one roof where you guys spread out at home or thereabouts or what?
Agent (Rose Morrissey): So.
Agent (Rose Morrissey): Yeah. Yeah. We're all over, all, all over the country.
Customer: Oh, my god. Okay. Alright. I didn't know that.
Agent (Rose Morrissey): Yeah, yeah, so, maybe, maybe, maybe I'll be working from Guam. I don't know. No, I'm just talking.
Customer: Yeah, by the time you see that grandchild, you may decide you want to be in Guam.
Agent (Rose Morrissey): I oh no, I'm gonna be back, I know what glob is all about.
Customer: Yeah. Well, I don't imagine there's that much going on in Guam.
Agent (Rose Morrissey): No, no, no, no, there's not. And, and also the, well, after 2020 they really lost their tourism. You know, cause that was like, yeah, well, that was like, their Japanese Chinese Tiani, that's their Pooran. So the tourism industry was thriving there before 2020. Oh, my goodness.
Customer: Oh, did they? Oh.
Customer: Oh.
Customer: Oh.
Customer: Well, I might be able to come back.
Agent (Rose Morrissey): Well it's taking a while for it to come back. Yeah, it's, yeah.
Customer: Yeah, that's true five years here. Well, I guess, if, I guess if you go to Guam, I'll have to get your number again.
Agent (Rose Morrissey): Yeah. Yeah all good, do you know the time difference is? Like almost nine hours.
Customer: Is it really, okay now when you get ready to fly to go on, how do you get there LA?
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Okay. So I'm going from Albuquerque to Phoenix to Hana. I'm gonna spend four nights in Holu. I need some R&R from work.
Customer: Oak true. Okay, our height.
Agent (Rose Morrissey): And, and then I fly Hanaa directly and that's about 910 hours flight. Yeah, mm-hmm yeah, yeah, and it's a direct flight and it's on, it's on united. And, and I said I'm doing business class. I'm not gonna go.
Customer: Oh, okay. Oh, Yack okay, have fun.
Customer: Oh, I don't blame you rose. I do not blame you. I have to tell you the story. Of course. I think Marie is coming out here this afternoon and she told me when she got back, when you booked her to major or I bought along a, wherever they went.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Yes. Yeah, how did that go cause they did the economy.
Customer: Oh, yeah, well, she told me, she said we got on the plane, and she said, George looked at me and said these are awfully nice seats. And he said, did you upgrade as she upgraded to no, business economy plus or premium economy or whatever. And she just looked at George and said, yes, I did.
Agent (Rose Morrissey): Premium, yeah, yeah, yeah, yeah.
Agent (Rose Morrissey): Good for her, oh, my goodness. Did she do economy or premium coming? I had to, I don't remember but.
Customer: No, she booked economy with you, I think. And then she probably went online and upgraded to premium economy or whatever.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Oh, my gosh. I'm so glad she did that.
Customer: She said, she well, I think George is a little tighter. This Maria blunt, Maria flies everywhere, she's leaving tomorrow to go see your grandchildren in Colorado in San Francisco and wherever. So, anyway but yes, they had a great time she came back and said jees that was really a great trip. El is worth the money and then Karen, Jason just recently did a to trip and.
Agent (Rose Morrissey): Oh, my goodness.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Oh, good. I'm glad. Yeah. Yeah.
Agent (Rose Morrissey): Mm-hmm.
Customer: I forgotten what it was. She sent me a text and I think I was in turkey and our Columbia or somewhere. And I said she wanted to know about tipping and I told her, you know, you have to tip the guide and the, maybe the driver but the guy to let you know I said you don't have to tip for bags and all that stuff. I don't know, she didn't know that she came up. She sent me a text when she got back and she said I'm not going anything but talk.
Agent (Rose Morrissey): That's right.
Customer: Yeah.
Agent (Rose Morrissey): We do have people like that. That just said, no, I said, yeah, Mary fuller, I have one she won't do anything other than to, although we did an A. and K. how did you like that mm-hmm.
Customer: No.
Customer: Yeah, we did the an K. And that was good. I've got, I start, I'm getting their materials in their catalogs. They have one, a trip from A. And K. That goes to the Ma Dees that looks really interesting and I think there was another one I was somewhat interested in. So anyway I kinda dog ear the pages and said okay, maybe next year.
Agent (Rose Morrissey): Okay, good.
Agent (Rose Morrissey): Uh-huh. Uh-huh.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Let me ask you a question. Did you get your referral for Karen and Joseph. Jason. Okay, hold on a second.
Customer: No, I didn't but it either went to it may have gone to anna Bradfield.
Agent (Rose Morrissey): Why no, your name is on here. Yeah, hold on a second. Let me look at your profile.
Customer: Oh, it is.
Agent (Rose Morrissey): You got Delmont you got your friend demons male you got that check 250.
Customer: No.
Agent (Rose Morrissey): That was mailed out to you October 7th.
Customer: No.
Customer: So I didn't get.
Agent (Rose Morrissey): It went to 10210 Heritage Bay Boulevard apartment 226.
Customer: No, I didn't get that. No, I got one from Maria George, I'm suck and I didn't get that and Karen, Jason, I'm, she may have given anna Bradfield as a referral, instead of me.
Agent (Rose Morrissey): You didn't, okay.
Agent (Rose Morrissey): What?
Agent (Rose Morrissey): How did you?
Agent (Rose Morrissey): Let me see number. I Fi.
Agent (Rose Morrissey): Let me look at Bradfield.
Agent (Rose Morrissey): Let me see, let me investigate this a little bit. Just a moment.
Customer: Okay.
Agent (Rose Morrissey): But did you get the rebate, I mean the refer referral for your friend Marie and Diaz. Yeah, okay, good. Alright.
Customer: Yes, the tomato in George Saco yes, I got that and you know, I owe them a dinner.
Agent (Rose Morrissey): Alright. Yeah. Yes, yes. Okay, good. Alright, but this one.
Agent (Rose Morrissey): Anna, Brad. Yeah.
Agent (Rose Morrissey): Oh, yeah. She did. Yeah. Huh.
Customer: Yeah.
Customer: Well, they live in, they live in the same area. We're all good friends, we all work together on campus.
Agent (Rose Morrissey): Yeah, they did say they need.
Customer: You know, either, either an it gets it or you know, I mean, anna she probably gave Anna's name, cause she talks with anna more than she doesn't mean.
Customer: But she sent me a.
Agent (Rose Morrissey): Expedition census project 2156.
Agent (Rose Morrissey): Let me, let me check something else here. Hold on.
Agent (Rose Morrissey): Oh, yeah, yeah. You do referral?
Agent (Rose Morrissey): Okay, and Jason.
Agent (Rose Morrissey): Yeah, she gave it to anna. Bradfield.
Customer: Yeah, that's fine. I'm sure that anna got, I don't, I'm not sure who we talked with. I think anna is using somebody else now at Pavlus. I don't know who booked for.
Agent (Rose Morrissey): Yeah, she's using is anna in Maryland?
Customer: No, she's in Massachusetts. She's in newberry port.
Agent (Rose Morrissey): Okay, okay yeah she's using, yeah she's using.
Customer: And car, Karen Karen's in Massachusetts. Yeah, that's fine but Karen sent me a very nice postcard saying you know we're back. We hope we can afford to make more to trips.
Agent (Rose Morrissey): Yeah, she's using oh, I remember anna. Bradfield.
Customer: Yes.
Agent (Rose Morrissey): Yes, I do remember.
Customer: She's probably a tough cookie to deal with.
Agent (Rose Morrissey): Oh, I remember her. Okay, that's okay. She got it.
Customer: Yeah, and I, but I don't know this other one, this mass. So, you know, it's probably somebody I gave a card to and it's not coming to, you know, ringing my ears at the moment cause I often give the cards out but I don't remember who I give them to. I did get something from pat that Paul Rylan or RELA or whatever he was, yeah, they booked a trip and and I'm thinking okay, I do remember them, I think they were on my turkey trip great, that crease turkey.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Yeah, yeah, yeah, yeah.
Agent (Rose Morrissey): Yup.
Agent (Rose Morrissey): Yes, they were. Yeah, I spoke to him and yeah, and you should be getting the referral on that, as well when they yeah, so.
Customer: I don't know what, I don't even know when they're going so but you know, sometimes like I think I gave out three of your cards in Columbia and you know, if any of those people call I might recognize the name or I can go to my list of who was, who was there.
Agent (Rose Morrissey): Uh-huh uh-huh no, you referred I just did his to invoice this last night. Hold on a second and he's going to the goals, I think.
Customer: Oh, is he when is he going?
Agent (Rose Morrissey): Yeah, hold on a second, let me see. I do. I know no, yeah, I did this.
Customer: He may be on my trip.
Agent (Rose Morrissey): Let me just look at that.
Agent (Rose Morrissey): Okay, LAN, where are you? Yeah, I just did his stuff last night and I'm trying to, is it Paul?
Customer: Yeah, it's Paul. And I can't think of her name.
Customer: Probably have it somewhere in my email but I.
Agent (Rose Morrissey): Oh, I know I got it here but, I'm just like they.
Agent (Rose Morrissey): There it is, I found it. Okay let me see when he's going down. He's going to the Glaris. For ru and the Gallas. Island. A. Yeah April 9th. Oh, he's going 2027.
Customer: Oh, okay, so.
Customer: Oh, okay. So, I'll be waiting on that check a while.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): I know sometimes these like. I know I gave it to him. How come it's taking him so long to. Yeah, some of these so, when they book, it's like, okay, yeah, I got you down as a referral that you referred to him.
Customer: Yeah.
Customer: Okay. Yeah, that other one you mentioned. I have no idea who that person is. I'm sure I could look their names up in my list of and folders Ofal travel.
Agent (Rose Morrissey): You know what? I, you know what I'm gonna do here, see, he called in the first cruise he booked. Was this 2027 then he called back and he's booking a 2026. I'm gonna ask a referral agent if it's possible to switch that referral to the 2026.
Customer: Oh.
Customer: Oh, okay, yeah.
Agent (Rose Morrissey): Okay, so let me I'll see what they, I don't think it will be a situation but you know, he's leaving on 2026 so, okay.
Customer: Yeah.
Customer: And he's doing Gus in Peru.
Agent (Rose Morrissey): Yes, 2027 but the one for 2026 is Bojana and some be, some most than where we Zyia yeah, mm-hmm the wild, the wild life, Odyssey, South Africa. Okay, switch referral.
Customer: So.
Customer: Oh.
Customer: A B. or some Zambia, yeah. Okay.
Customer: Oh.
Agent (Rose Morrissey): 202 72 2026.
Agent (Rose Morrissey): Miss Riley Paul so, you should be getting, you know, emails from us every time. Yeah, okay.
Customer: I did. Yeah, I got one on Paul but it didn't tell me it just said that I would get a check after they travel and I had no idea when they were going it.
Agent (Rose Morrissey): 150, yeah. Mm-hmm.
Agent (Rose Morrissey): Yeah, no, no you know what? They're not I wish they would add because it it'd be nice to know. Oh, wow! They're going you know, they're going to ago. Oh, nice.
Customer: Are they going only to goo?
Agent (Rose Morrissey): No, they're going to Peru and goop.
Customer: Okay. Well, I'm on the Goos, only trip.
Agent (Rose Morrissey): Yeah. Yeah, yeah. Okay. Yeah, so yeah, that's what he's gonna do.
Customer: Yeah, yeah, so they won't be on my trip.
Agent (Rose Morrissey): But their trip is 2027.
Agent (Rose Morrissey): For, for Peru and the Gallas.
Customer: Oh.
Customer: Oh, okay, but they're going to Africa the 2026. Okay, got it. Yes.
Agent (Rose Morrissey): Deals. That's the, that's the crew, that's the tour that I want to switch a referral to.
Customer: Oh, so that I get it sooner.
Agent (Rose Morrissey): Yes. Yes. Yes, so you can get it sooner, so that's what I'm trying to do and because you know, 202-0274 I think I'll be waiting forever.
Customer: Okay.
Customer: I know it but that's time I may be in a, a rocking chair on my front porch.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): We did $250 check.
Customer: That is true. Well, and then and the good thing about that one is they're not one of my neighbors. So I don't feel obligated to take them for dinner, which I'm taking George. I told Georgia, Maria I said okay, we're limited to $250 after that you're paying.
Agent (Rose Morrissey): Oh, there you go.
Agent (Rose Morrissey): Did they say, oh, I guess we can drink then, right?
Customer: Oh, no. Well, George only drinks coke zero. Maria will have maybe two glasses wine. I'll have George drive and I'll have three or four glasses of wine.
Agent (Rose Morrissey): Oh, okay, okay.
Agent (Rose Morrissey): You sound like you have a good time you know with your friends. Yeah, oh, that's good. Okay. So now that my airline computer is up. What are we doing? Did you, did you look at any flights like you wanted to, okay. I won't then you and I will do it together.
Customer: Oh, we do, and they're great neighbors. Yeah.
Customer: Okay.
Customer: I have not, first of all, first of all I don't have, my, my computer is out to get a new one. And my Techi guy picked up the check to get my new one yesterday. So I don't think I'm gonna see a new computer until after Thanksgiving which is fine, cause I can read email on my phone. I just can't do a whole lot of business.
Agent (Rose Morrissey): Oh, wow.
Agent (Rose Morrissey): Phone. Okay, good, good. No, I understand but that's okay, you'll get the itinerary that's important. Okay, so let me pull up your confirmation here.
Customer: Yes, yeah.
Agent (Rose Morrissey): For we're on taking you to.
Agent (Rose Morrissey): What do?
Customer: Li into. I think.
Agent (Rose Morrissey): Okay, so this is February 4th at 2026. Actually it will be February 3rd.
Customer: Think okay. That's where that was my question. Okay.
Agent (Rose Morrissey): Mm-hmm because you're doing a pre night and then it starts on.
Customer: Yes.
Customer: The fourth, I think.
Agent (Rose Morrissey): Uh-huh win. So where are we taking you into? Let me see what time I'm looking, I'm looking the itinerary.
Customer: Okay.
Customer: Somewhere, where was it?
Customer: I think Eado go. I have hii for the line in there.
Agent (Rose Morrissey): Yeah. Yeah, that's what it says here. Mm-hmm.
Customer: Okay, glad kill. Okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): How was your trip with your friend?
Customer: With Philip.
Agent (Rose Morrissey): Yeah. Did you guys have a good time? Oh, man, that's good.
Customer: It was a lot of fun. Oh, yeah, we had a great time. You know, his room was either across the hall from mine or, or next to mine and so we could sit out on the balcony and watch the Los Angeles football. I mean, base baseball world series and drink wine. In fact, he came back, went back to LA and then went to take the talk. We can portable and I sent him a text, I said, I hope your flights aren't delayed or canceled, blah, blah blah. He says, no, I'm in Porto and I'm missing my travel buddy to watch sunset and drink wine. And I wrote back and just said, okay, don't think about trading your travel buddy and just yet.
Agent (Rose Morrissey): No.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh, wow. Wow. Wow. Wow.
Customer: I think he said he'd already had three glasses wine. So I, he's probably back in LA by now.
Agent (Rose Morrissey): Okay, so then you're coming back from a to R-S-W. Okay on the 13th of February.
Customer: Okay, well, that's funny cause maybe I just got my catalog out and I've got the wrong thing it shows February 5th so I guess.
Agent (Rose Morrissey): February 5th is departure. I mean, the starting of your journey, yeah, yeah, the starting of your journey and then new journey ends February 13th.
Customer: The cruise, okay, got it.
Customer: Okay.
Agent (Rose Morrissey): Okay, R-S-W.
Agent (Rose Morrissey): While going over so far looks good and then coming back.
Agent (Rose Morrissey): Eleven, I don't like that. Wow, that's a long layover and JFK. Well, I know what we could do, hold on a second, 1350.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): First flied out is at 4:30 PM.
Customer: Okay, we are now. Let me, okay.
Agent (Rose Morrissey): You arrive, okay, so here's going out, going out, out of R-S-W. It's on the 3rd of February. You depart at 7:50 PM. Arriving JFK at 10:46 PM venue, Lea JFK at 12:30 AM.
Customer: Yes.
Customer: Okay.
Agent (Rose Morrissey): Arriving. Aki no, you're gonna be, you know, 10461146 and then 12:30 it's two and two and forty two hours and 45 minutes, mm-hmm.
Customer: Oh, my god.
Customer: Okay.
Customer: Okay.
Customer: Yeah, so there's plenty of time to go and does JFK go directly to?
Agent (Rose Morrissey): Yeah, directly to quiet on delta.
Customer: Okay.
Agent (Rose Morrissey): And you leave JFK at 12:30 AM your ride hill at 7:20 AM on the 4th of February. So that's a good time to get in and get some rest and you have that whole day to yourself on the fourth. That's your free day.
Customer: Okay.
Customer: So I have the fourth as my free day.
Customer: Okay.
Agent (Rose Morrissey): Okay. Well you're gonna have a day and a half because usually the tour doesn't start till like 6:00 PM in the afternoon, you know. And yeah, so, and then on the return is my, on the 13th of February, quite kill to JFK, you depart at 4:30 PM and you arrive at 11:00 PM at JFK. So that's kind of like, oh, my god, but then, no mm-hmm.
Customer: Yeah, probably so, yeah.
Customer: Oh god.
Customer: No, I don't like that.
Agent (Rose Morrissey): But you know, going to these areas, these flights don't lead till later.
Customer: Yeah, well that, you know, that's true, I understand that, let me ask you this because I'm just, in my mind was thinking, okay, I'm, perhaps I go R-S-W to Houston and then Houston, go to pail rails.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, let's look at that.
Customer: Do, do you think that works like two shorter flights instead of I. H. J. F. K.
Agent (Rose Morrissey): Alright. Okay. Okay, so you said Houston seven.
Customer: Yeah, Houston or Dallas or.
Agent (Rose Morrissey): Maybe united, huh.
Agent (Rose Morrissey): Double connection that's via you send R-S-W Houston Houston Panama Panama to au no.
Customer: What do you mean job?
Customer: Well, I mean.
Customer: Oh, no. Does American have anything? Cause that's their big hub. Well, maybe it's Dallas.
Agent (Rose Morrissey): That's their big cover-up there, Dallas is their hub.
Customer: Well, from here to Dallas is three hours and does Dallas have anything goes to Goa?
Agent (Rose Morrissey): It goes R-S-W Dallas, Miami Gu, maybe go to Miami let's see.
Customer: Oh, no. Oh, I could do that.
Agent (Rose Morrissey): 103.
Agent (Rose Morrissey): Jeez ez, this are unless you're gonna drive to Miami and then pickup American airlines direct flight Miami to a hi.
Customer: Oh, well, I would be driving to Miami.
Agent (Rose Morrissey): Yeah, because otherwise, it's R-S-W Charlotte, Miami to Aku yeah, and the.
Customer: No, no, I'd, I mean, the drive is two hours, two and hours and fifteen minutes. It's, you know, do I go over the night before or is the flight late enough out of Miami that I can go over that day?
Agent (Rose Morrissey): Oh, then yeah, yeah, so go my.
Agent (Rose Morrissey): Okay, let me see. Oh, don't do that. Here's a direct flight 6:50 PM but you're arriving in the PM at night 11:22 PM.
Customer: On the third.
Agent (Rose Morrissey): Oh, well, will be there to pick you up on the fourth.
Customer: Oh, that's fine. Yeah. That's not the problem. I would arrive on the fourth at eleven.
Agent (Rose Morrissey): At 11:22 PM.
Customer: Okay, that would be my free night.
Agent (Rose Morrissey): Okay, yeah, that will be a free night. And then that's a four hour flight, that's not bad.
Customer: Yeah, that's what I was thinking is the one that goes a little well. Alright, let's go Miami going well.
Agent (Rose Morrissey): Okay, hold on a second, let me see.
Agent (Rose Morrissey): And see what that price is.
Customer: Yeah.
Agent (Rose Morrissey): One I return February 13th.
Customer: Excuse me.
Agent (Rose Morrissey): Okay. You can leave at 7:11 AM. Is that too early out of Aquil arriving Miami?
Customer: I think so because, tell, make you get there three hours early.
Agent (Rose Morrissey): Oh, yeah, yeah, yeah. Well, there's one at 3:31 PM, so when you check out at twelve then you just go to the airport. Okay.
Customer: Okay.
Customer: Yeah, 331 and gets into my embassy that's where I'd have to spend tonight Miami cause I don't drive alligator alley at night.
Agent (Rose Morrissey): Yes, yes.
Agent (Rose Morrissey): Because you can also see that one that arrives at 11:48 AM and leaving at 7:11 AM that's a good arrival time at 11:48 AM but you're getting up early but you're arriving in Miami early. So you can drive home that day.
Customer: Yeah.
Customer: Yeah, I guess we have a night in gue clim pill. Oga qui at the end of the trip.
Agent (Rose Morrissey): Check out at twelve noon on the thirteenth this tours sales night 237 both. Okay, that's on for not.
Agent (Rose Morrissey): Let me look at the IT number.
Customer: Oh, okay. It looks like we're gonna go to Gail on the eighth, J. spend the night there and spin one more night and then everybody flies home.
Agent (Rose Morrissey): You're gonna be at the hotel, the Windham. Okay. Let me just, let me see what this price would be if you were to leave at 3:31 PM.
Customer: Yes, okay, okay.
Customer: Okay.
Agent (Rose Morrissey): Come on computer.
Agent (Rose Morrissey): Maybe.
Agent (Rose Morrissey): Oh, no. It's giving me, no, you cannot use that flight.
Customer: Oh.
Agent (Rose Morrissey): The 3:00 hold on a second ninth.
Customer: Okay, well, you know it if I'm leaving lini at 333330 what's the time difference about three hours or some?
Agent (Rose Morrissey): Well, if you wait a minute, February 13th.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Let's try that seven in the morning and see what happens the.
Customer: Some, yeah, you know I'd rather.
Customer: Cause I wouldn't be getting back into Miami until probably midnight with the time change.
Agent (Rose Morrissey): Well, it's still giving me a UC. Why?
Agent (Rose Morrissey): Y.
Agent (Rose Morrissey): Oh, it's giving me unable to confirm that 711 or the 331 with the American airlines. That's crazy, I don't know.
Customer: Why is that? Well, I wonder if it has something to do with the slow down and canceling flights and.
Agent (Rose Morrissey): Yeah, canceling flights and stuff, yeah.
Customer: Yeah.
Agent (Rose Morrissey): Okay, let's, let's look at another, but that's a good one, that's a good one. It's a direct flight Miami. Okay, let's try.
Customer: Yeah, no, that's why.
Customer: Could you try it on another day? Like instead of the thirteenth, make it the fourteenth.
Agent (Rose Morrissey): Yeah, let's see.
Agent (Rose Morrissey): Okay, let's try that.
Agent (Rose Morrissey): It still comes out unable to confirm one moment. No, no, it's not.
Customer: Well, maybe it's too far out.
Customer: Do you think it's?
Agent (Rose Morrissey): Okay. It could have, has something to do when every time it does that, it's like they're looking at canceling these flights or rebook or reroute them. Let me see instead of that way. Wow.
Customer: Yeah.
Customer: Okay.
Agent (Rose Morrissey): Those are different airlines.
Agent (Rose Morrissey): Tonomy glass. I don't see anything in airline is.
Customer: Oh, well, I don't if it's only a four hour flight from Miami rose I can do economy, or premium economy and be perfectly happy.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Oh, JetBlue Lord, mercy. Let's see.
Customer: Good Lord.
Customer: Well.
Agent (Rose Morrissey): But this goes out of quite to Fort Lauderdale.
Customer: Oh, okay.
Agent (Rose Morrissey): Let's see what be if I can book it.
Agent (Rose Morrissey): Did they switch it to? Okay, I'll need that.
Agent (Rose Morrissey): Okay, 969 and then.
Customer: Oh, darn.
Agent (Rose Morrissey): Are you okay?
Customer: Yeah, I had the, I pushed the wrong but.
Agent (Rose Morrissey): And you didn't lose me, I'm still here 223 okay, so.
Customer: I'm surprised.
Customer: Trying to get some water.
Agent (Rose Morrissey): Alright, here's the price going over. It would be business class.
Customer: Yeah.
Agent (Rose Morrissey): Coming back it would be economy class on JetBlue Airways total price is going to be.
Agent (Rose Morrissey): $1,192.50.
Customer: Okay, and that is that, go ahead.
Agent (Rose Morrissey): Okay. And then, and then American going from Miami to quack hill leaving Miami at 6:50 PM on the 3rd of February.
Agent (Rose Morrissey): You know what? We need to change that to the fourth because if you leave at 6:50 PM, you're arriving Clark hill at 11:22 PM on the third and you don't have a hotel on the third you have it for, but wait a minute, you're arriving there at 11:22 now we need to change to the fourth, hold on a second.
Agent (Rose Morrissey): And.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Second.
Agent (Rose Morrissey): Oh, jeson gives me, unable to confirm. Not good.
Customer: And which one it was that I.
Agent (Rose Morrissey): Let me try this the 4th of February on American airlines from Miami to Aga, on the fourth. On the third I was able to get you in there, but you're gonna arrive on the third at 11:22 PM. But there's, you don't have a room, that your room is for the 4th of February to Miami. Let me try this.
Customer: Yeah, okay.
Agent (Rose Morrissey): Okay, maybe we could do that, arrive there at 3:30. Yeah, okay on why?
Agent (Rose Morrissey): Uh-huh why are you guys doing this? Hold on.
Agent (Rose Morrissey): Oh, my gosh, it's a really good price, but it's not business. It's economy. It's a direct flight from Fort Lauderdale to a hill and then a, to Fort Lauderdale four hours on JetBlue Airways.
Agent (Rose Morrissey): And the price is $312.05.
Customer: Okay.
Customer: Round trip.
Agent (Rose Morrissey): Round trip but I want to check on this because it's telling me no bags what we can't do that. Yeah, hold on a second let me see if I can.
Customer: Good.
Customer: Oh.
Customer: I think you'd have to pay for a bag on Jep.
Agent (Rose Morrissey): Yeah, you you do, you do have to pay but let me see if we can get a fair, we're includes the bag and then you don't have to worry running a credit card at the airport. Just concern you call.
Customer: Okay.
Agent (Rose Morrissey): Okay, we want to do the baggage, we want the seat assignments as well.
Customer: Oh, you have to pay to get seat assignments ahead of time.
Agent (Rose Morrissey): Yeah. It's kind of like ala cart mm-hmm. Okay. So how many bags are you're gonna take? Just one, right?
Customer: Yeah.
Customer: Just one give me the times on that if it's still on your screen.
Agent (Rose Morrissey): Okay, sure.
Agent (Rose Morrissey): Yup, it is. So you leave Fort Lauderdale at 10:45 AM on the 4th of February. You arrive at 3:20 PM on the fourth which is the, a good time to arrive and get to the hotel by 4:30 and you'll be able to check-in. I don't know. Have you ever had that problem with talk? I never did, yeah.
Customer: Okay.
Customer: That's.
Customer: No, so 3:28 PM arrival. Okay. Okay.
Agent (Rose Morrissey): On, on the fourth. Okay? And then coming back leaving qual call on the 13th of February at 3:30 PM, you arrive Fort Lauderdale at 8:00 PM.
Customer: Okay, 3:30 arriving.
Agent (Rose Morrissey): So you may have to spend a night and, and yeah.
Customer: Yes.
Customer: Okay, so the basic go ahead.
Agent (Rose Morrissey): Okay, and then.
Agent (Rose Morrissey): And this price is your economy class price and I'm trying to add more options to this, like.
Customer: Yes, okay.
Agent (Rose Morrissey): Let me see.
Agent (Rose Morrissey): I blue Fort Lauderdale advance free advanced selection. Extra leg room la flat bed. Not a, oh, it's not offered. Okay, sorry, let me just see.
Customer: Yeah.
Customer: The extra leg room would be nice but if it's only a four hour flight.
Agent (Rose Morrissey): And see assignments extra like round I. What about the bag before departure after departure to the house for free. Okay there's another one ha free advance extra lake, okay.
Agent (Rose Morrissey): CD. So you can go to $404.25 and you get one carry-on bag and personal item. A free check bag. It says here you'll wait a minute. Your first check bag is $45.
Customer: Yes, okay.
Agent (Rose Morrissey): Okay, and then advance seat assignments, I mean selection and then paid extra leg a room for this $404.25.
Customer: That's a total.
Agent (Rose Morrissey): The total. Let me see what the other, other one here has.
Agent (Rose Morrissey): Has another one here, first check bag for free. Okay, and then you have a carry-on bag and a personal item, you also get, you, you're going to get extra leg room advance seat selection.
Agent (Rose Morrissey): And this is $510.45.
Customer: Okay.
Agent (Rose Morrissey): Okay, it's a nonrefundable fair. Let me see what this other one here says another selection, first check bag. Oh, no, let's do this one for free. This one is a first check bag for free and that's the one that's 510.
Customer: Okay, does that have extra leg room?
Agent (Rose Morrissey): Yeah, it says extra leg room advanced seat selection.
Customer: Okay.
Agent (Rose Morrissey): I want this one.
Agent (Rose Morrissey): Here do that. Let me see that price.
Agent (Rose Morrissey): K. 510 there lit up the band that.
Agent (Rose Morrissey): Alright, let me take it.
Agent (Rose Morrissey): Just look at the seat assignments here. I'm gonna check that out.
Agent (Rose Morrissey): Okay, so probably get you an aisle.
Agent (Rose Morrissey): Oh, I won't give it to me because I don't have your name on it yet. Yeah, so you'll be like, right up in the front of the aircraft. Okay, okay.
Customer: Oh.
Customer: Yeah, that's fine. So, and, and did you show the duration of that flight?
Agent (Rose Morrissey): Yes, it's four hours each way. Four hours and fifty minutes. So about five hours. Is that okay? Yeah.
Customer: Okay. Oh, let's just say five hours. Okay. Alright, and it's JetBlue at water.
Agent (Rose Morrissey): Oh, Fort Lauderdale, yeah. Mm-hmm.
Customer: Yeah Fort Lauderdale we call it Lauderdale around here. And leaves at 10:45 AM and returns at 8:00 PM.
Agent (Rose Morrissey): Oh, okay. Okay, okay.
Agent (Rose Morrissey): Every at, at 3:30 PM arriving Fort Lauderdale at 7:59 PM.
Customer: Okay, I, yeah, I wrote down at eight, okay, oh, I need to do some, I mean, certainly, it's less than $600 my question is, I have never and I'll talk with George about it or Maria. I've never been to the Fort Lauderdale airport. The only time I ever came in to Fort Lauderdale is when campus, flew me to a conference in Miami and I have to take a taxi for 45 minutes from there. Oh, so, on, you know, just getting to the Fort Lauderdale area and if I'm leaving at 10:45 on the fourth, I'm gonna need to spend the night. The third.
Agent (Rose Morrissey): Mm-hmm let me just.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh, my gosh. Uh-huh.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Customer: In a hotel and if I'm coming back at 8:00 PM on the whatever, date, that was ten thirteenth, I'll have to spend the night, so that's two nights in the hotel and the car parking. So I can do some research on that and, and I, you probably, you, it's JetBlue.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay. Okay! Let me see here.
Agent (Rose Morrissey): It's JetBlue, yeah. And it's a direct flight.
Customer: Okay, yeah, I know that's what's exciting about it the direct line Mike hesitancy at the moment to say book it is because I don't know anything about the hotel situations in Lauderdale in the airport. And so I will talk with George and see what cause they go over there all the time they like to go out of Lauderdale so, so he.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Oh, okay, okay, so I will email you the confirmation the flights and then you just email me today and say rose. Go ahead and charge it.
Customer: Okay.
Customer: Okay, alright. Yes. Okay, let me see if I can find George.
Agent (Rose Morrissey): Okay. Alright, maybe.
Agent (Rose Morrissey): Okeydoke. Okay, let me call so I'm gonna complete this and then I'll email you the itinerary and then let me know.
Customer: Okay. Okay, that sounds good rose. Hey, and you know, I have a, a note here. Who is that other person? I was supposed to get a check from Pavlus for.
Agent (Rose Morrissey): Okay, thank you. Bye.
Agent (Rose Morrissey): Karen that was guarantee Jason but it went to anna.
Customer: What was the last name?
Customer: No, it was one Dodge it's one Dodge supposedly was mailed out on October 9th or some such.
Agent (Rose Morrissey): Oh, let me look at your profile, bear with me.
Customer: Yeah. Oh, goodness.
Agent (Rose Morrissey): The, oh, maybe that was Maria, hold on a second.
Customer: Okay.
Agent (Rose Morrissey): It was mailed out to you on the 7th of October and it was Maria deola so.
Customer: Oh, Deaa, okay. Oh, I thought there was another name. Okay. Yes, I've got that. Yeah, I got it.
Agent (Rose Morrissey): Yeah, the, yeah.
Agent (Rose Morrissey): You got that. Okay, let me see if there were any other checks that went out. Hold on a moment before that.
Customer: Okay.
Agent (Rose Morrissey): No, that was it. All the others.
Customer: Okay.
Customer: Yeah, cause I was curious.
Agent (Rose Morrissey): Was that the only check you've received all the, I mean, you got Matson that was back in 2024 Dana weeks. Oh, have you talked to Dana weeks?
Customer: Who?
Customer: Yeah, Dana weeks.
Customer: No, not recently why.
Agent (Rose Morrissey): Oh, no. She went on a Oceana cruise and, oh, my goodness. Oh, my goodness.
Customer: Oh, I know. Yeah. She I mean, I think she enjoyed the cruise.
Agent (Rose Morrissey): Mm-hmm mm-hmm yeah, her Dana weeks. Who else did you refer then actually traveled. It was a men's men madson madson maybe it was one of the people that you met on the that was October 2024.
Customer: Oh.
Customer: It could.
Customer: Oh, I don't remember that. Okay, don't worry about it. I was just, yeah, don't worry about it, it's fine.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, you did you have referred some great people? Yeah.
Customer: I. Yeah, you know, but what's, let's see what we can do.
Agent (Rose Morrissey): No, the, yeah. Thank you, thank you so I'm gonna go ahead and finish this up and then email it over to you, okay? Alright, thank you. Talk to you later. Bye-bye.
Customer: Okay, alright. Well thank you and.
Customer: Okay, that sounds great road. Okay, thanks. Alright, take care. Alright, bye-bye.