EILEEN PERRON · Aug 7, 2026 ยท 2:52 PM
Outbound · 02:06 · Planner: Andrea Zacarias · +14163717197
“I'm trying to get my speaker to work here.”
Attempt a callback via phone or email to confirm contact information and reschedule for a time when the customer can take the call without technical barriers.
Full analysis
What happened
Agent Andrea Zacarias initiated an outbound call to contact a customer, but immediately encountered a technical barrier. The customer (or a person at that number) struggled with speaker phone functionality and could not establish a stable connection. The call lasted 2.1 minutes and never progressed beyond troubleshooting the audio setup. No travel discussion, no opportunity assessment, and no close was possible.
Emotional read
The customer appeared frustrated with technical difficulties (speaker phone not working). The emotional tone was mildly exasperated but not hostile. No sustained emotional engagement occurred due to the technical failure.
Emotional arc through the call
started slightly frustrated with technical setup, call ended before engagement could occur.
Process friction
- outbound call reached customer with technical difficulties preventing meaningful conversation
Customer behaviors
attempting to use speaker phoneunable to establish stable audio connection
Closing technique
Attempt: none Outcome: no_close_attempted Payment: none
Analyzed 2026-08-07 14:55:23 by claude-haiku-4-5-20251001. Confidence 0.30.
Transcript (336 chars)
Customer: Oh. Agent (Andrea Zacarias): Hi, good morning am I speaking with Brian? Customer: Yeah, hi, just a second and, and trying to get. Customer: I'm trying to get my speaker to work here. Customer: I lost her. Customer: I have to speaker the work. Customer: Okay. Customer: I know I lost you. Agent (Andrea Zacarias): Hello, Brian?