Customer: Hello.
Customer: Hello.
Agent (Lauren Riesenberger): Ed, it's Lauren at Pablo travel.
Customer: Yeah, hi.
Agent (Lauren Riesenberger): Hi, how are you?
Customer: Okay.
Agent (Lauren Riesenberger): I'm just giving you a callback, I, I've been in and out of the office. So, I'm just giving you a callback about some top trips.
Customer: Yeah, well, I had a couple of different things I wanted to check on and I just really needed. I needed to take your brain on a couple of things. Wife and I are interested perhaps in doing like three or four different things. And.
Agent (Lauren Riesenberger): Yeah, they brought them down.
Agent (Lauren Riesenberger): Okay.
Customer: What we're thinking of doing the tauck. We're pretty sure we want to go ahead and do a wait list on to do a wait list on the Ron. For October 16th of, or fifty or fourteenth of 26?
Agent (Lauren Riesenberger): The Ron.
Agent (Lauren Riesenberger): Bye.
Agent (Lauren Riesenberger): Okay.
Customer: But I wanna look at the map and I can tell you what cabin I want. I guess I'd rather email you that there's no rush on that I actually called a, a week ago, and there was nobody booked on the ship yet. I think I'm okay.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): I think you want, do you want the Cat6 and 72 probably?
Customer: Yeah, but under the new system cat is now is the top on that new, they sent me a map of then they sent me a map of the new ship, right and the other thing is I.
Agent (Lauren Riesenberger): Oh, yeah, it changed it. Okay.
Customer: The other thing that's a little more complicated and I think I want more advice. Anything else is, what we're, what we're thinking about doing is doing a a cruise from doing a a tool of cruise in Amster damn area in July in, in 26th of April.
Agent (Lauren Riesenberger): Sure.
Agent (Lauren Riesenberger): Okay.
Customer: And we're really missed and we may wanna back that up with the Viking ocean.
Customer: There's one that leaves Amster today on the 20th of April and there's certainly no rush to book that ocean that I don't think you know, there's any problem with we can take our time on that, but I'm also trying to Vince my way to do a comparable cruise out of aspen who does a Proa and I think the weather be a little warmer in April then so we're kind of torn between the two but of course, it's nice to get off the river but answer Damer hop right on the biking and both right there. Yeah, so we're thinking about doing things in, in sequence and the other thing is.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Alright, do something right.
Agent (Lauren Riesenberger): Would, do you want to do that Li, cruise but Toal, and then get off and do possibly like a Viking ocean, like you said to get an Amsterdam and go, okay.
Customer: What we exactly, exactly, exactly except, except I'm not sure I want to do this is where we're a little bit mixed up. The top itinerary from Brussels to the type, the top itinerary from bub to Amsterdam does not get us very exciting and it's expensive, it, I know it's expensive. Get this pack even look at this year even though the prices aren't out yet, the twenty.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Uh-huh.
Customer: But some of their stuff online looks like it's got the claiming limited availability. It's crazy, crazy, how's folks up? But the other thing we're looking at was either Ma or, or seen it and I, and I guess Ma, I guess you were not happy with Ma when you last compared to Av mm-hmm.
Agent (Lauren Riesenberger): Uh-huh.
Agent (Lauren Riesenberger): Well, it wasn't that. I wasn't happy.
Agent (Lauren Riesenberger): Well.
Agent (Lauren Riesenberger): To be honest I like the Av, I like evon better. I liked the itinerary. I like the list like they had more excursions like options but for me at least I could put Avalon and Oma together. I didn't think Ma was like, oh, my god, blown away. I would put them together. They do have good, itineraries, Balan Ma. I would put them in a category together, honestly.
Customer: You could.
Customer: You put it together in the. Yeah, the arm cris.
Agent (Lauren Riesenberger): In the same, in the same category I.
Customer: Okay. The Ma, Ma also, I'm, we like the a itinerary better but the other thing we're looking at, the other thing we're looking at, see it and I wondered what you thought about a Hoen as compared to, I know the Eni uni world and tap are considered the top cause they're all includes but I, but what, but what do you think about ner world doesn't seem to happen? The schedule doesn't work if we want to do either the, either the bike increase instead, it, the timing just of the Eni. Has some good options and, and how do you compare en, and what do you think about?
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Yeah, yeah.
Agent (Lauren Riesenberger): So great.
Agent (Lauren Riesenberger): I've had people do Eni they like, it. It is gonna be a different crowd per se. Maybe a lot of Canadians and Australians, if you're okay with that, maybe some Europeans, but they love it for the all inclusiveness they like the ships. I've seen them on the rivers. They're nice looking, not a lot of bad feedback, to be honest.
Customer: Okay, but you haven't been on seeing it?
Agent (Lauren Riesenberger): It, I personally have not been hosting a cruise. No. But other guests that I have that are do have done Viking have done Ma, they did Phoenix. I think they did the co but they loved it, so.
Customer: But that's in what?
Customer: Okay, you send that to the option. Okay, I have to talk to my wife and, and, and I have.
Agent (Lauren Riesenberger): Yeah, yeah, there are other options definitely look at and I, and Ma, too I mean, looking at, let me pull up for a second.
Agent (Lauren Riesenberger): We're gonna Europe.
Agent (Lauren Riesenberger): There we go. Let's see you said April timeframe that would work.
Customer: I'm sorry, which what do you, what's your question?
Agent (Lauren Riesenberger): Oh, I'm sorry. Like April timeframe you said for 2026.
Customer: Yeah, there's a couple of cruises, there's one on the are you talking to seen it or which one are you talking about? I'm sorry, my, my mind.
Agent (Lauren Riesenberger): I just have I'm up in front of me. So I'm just pulling what they have.
Customer: Oh, yeah, I, I've looked online you know, Ma, is you know, they're fine. Maybe Ma, has a thousand. I have you know, they have like the twenty option. Yeah, yeah, so, so it's just a matter of finding one that would synchronize and I think one leaves that what are depending. I talked to you about bk an I know that biking ocean biking once their money way in advance is that correct? And they don't take and they get, and they don't take credit card and once you pay a percent or something like that they want, they want cash or.
Agent (Lauren Riesenberger): They do.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Making unfortunately they be to their own drum but yes, they're for 2026. I on the top of my head I don't know the due date for when it will be due. You can choose to pay by credit card or they do give you the option and you can save 3.3 percent and you can choose to pay by electronic check their banking system allows that we honour that as well.
Agent (Lauren Riesenberger): They, I mean, I'd love to get on one of the ocean ships to be honest, I, the thing I like about Viking is it's consistent, you know, what you're gonna get from, you know, on each ocean ship. All the ships are basically the same. They're all verandas. Of course, the higher level ones you get priority you know, excursions and, and stuff like that like any other crew ship but I, I've heard great things about it. Small ship too, so.
Customer: Yeah, now so you haven't been on a ocean.
Agent (Lauren Riesenberger): Not a notion, but their river but their ocean gets great reviews. Mm-hmm always has.
Customer: Okay. Okay, now biking biking seems to give you a, a, a good price they give you, they give you their errors but let's go back to or.
Agent (Lauren Riesenberger): Okay.
Customer: Seen it is offering a real discount if you do their air but it's but it's gonna be hard to do their air if I'm combining you with another cruise lines trip at the same, same trip, correct?
Agent (Lauren Riesenberger): I would have to check Ed to see we do their air if we can DV eight like you know, fly, fly back from another city kind of thing or I don't know specifics of Phoenix air department. I mean, pa can book your air for you if it comes to it I can find that out for you. I can find out.
Customer: Yeah, yeah, I think I'd be better off to probably just taking the, taking the credit it we, it's not much the is offering or when I looked at Phoenix pricing they're offering premium economy for about $1,000 a person round trip, of course from New York. That's a good price. It's a better price for people live elsewhere it's more expensive but it's still a good price event them in New York so but I didn't know how that would work and all that and, and so forth so so I don't know, I don't know.
Agent (Lauren Riesenberger): Take the air credit, yeah.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): If you take their air it will be like or if you don't sometimes there's paying full seen I has a ton of different promotions they give you an air credit that kind of stuff. Do you want me to.
Customer: Okay, so I okay, so I would have to work, I would have to work with powers on that. But yeah.
Agent (Lauren Riesenberger): Yeah, I think to get what you want we would want to book like outside of Phoenix and you know get exactly what you're looking for kind of thing since this is going to be backed up to, you know another trip. So but that's we have time on that.
Customer: Well, it's probably gonna be my wife has the made mine but then I look online and some of the better si cabins are gone. So, I don't know already in 26, it's not a panic situation but.
Agent (Lauren Riesenberger): Do you want me to take a look at what they have? Do you have do for the Phoenix or. Oh, okay.
Customer: Now now because I haven't picked, I haven't picked out which ship I want to go on. I take one seating ship if I do Viking in the med. I take another one. If I do the answer damy dam. Because the timings off like several days either way. So this is just a conversation to get acquainted. Yeah, yeah, I, you didn't get back to me for a while so I felt I wasn't sure if that you have something wrong cause you said you were sick you didn't feel that coming back from cube so, I did send there and I know that you, that you hadn't gotten back to me. Could I talk to someone else? I wanted to it's get some information. So, I'm just, I'm giving you. Huh.
Agent (Lauren Riesenberger): Gotcha.
Agent (Lauren Riesenberger): Gotcha.
Agent (Lauren Riesenberger): Yeah, okay.
Agent (Lauren Riesenberger): Oh yeah, I, yeah, I didn't feel good. But I'm back. I'm just, I, I've taken some long lunches and to be there for my nieces and nephew. So I apologise for the delay but I'm here.
Customer: Okay, well, well, I did send there and that so he barks at you know, and, and, and in Lang term the problem Lauren with me is sometimes you take a while to get back and when you do, you're so, and that's probably why you're so busy because you do.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Well, thanks, Ed, but I appreciate it but.
Customer: Do, but, but I but you know, but I'm a little I'm a little nervous and I did send a and, and that you know, that if Warren's too busy can I talk to someone else like, I just want to get it done and I'm not complaining except I just wanna get it done and I also and, you know I'm very Self-Reliance but when I was booking region know shean I know this better than most travels to be to because I've lived on all of them. And so for me it's very easy but this river cruising thing, even though I've been on one to, you know, it's different I guess, I need to kind of handled the people in need from t.a.s more with this river cruising thing and it's more complicated the recruit thing is more complicated.
Agent (Lauren Riesenberger): Right.
Agent (Lauren Riesenberger): Sure. It is a little bit more complicated, yeah, and I mean for the most part I've been on the majority just to and uni world and seen X3 but I would, my clients hell like, I've had people on all of them first-hand experience too. So we'll in the right direction for the river cruises make sure it's, I think you're gonna love it to be honest.
Customer: Yeah, well, we did the one tauck and we like that but seems to offer less choices, less choices in terms of excursion Jer, do what the whole shit does, or you that, that's not totally true because they do offer a couple of options, you know, it, like, I mean, when we did our last tap we, there about three ports where I had to choose between two cruise 22 excursion but sometimes the only, the only alternative was bicycling and we're too old for bicycles. So it really give me a lot of places on top. There isn't a lot of choice and so, in fact, we thought twice that we went to decide to go ahead and do the re, on, I'm sorry, not the re, the en, on top even though if you don't do the D.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Right.
Agent (Lauren Riesenberger): Oh, exclusion.
Agent (Lauren Riesenberger): Right.
Customer: Stuff in Normand they have nothing else to do and I don't even know where the ship is that day cause sometimes the ship drop people off and then they pick them up somewhere else. So we're going to have to work that out when we're there where as if you look at some of the other their compta you know, you could go to a la for the day or you could go.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Right.
Agent (Lauren Riesenberger): Give you trips, yeah.
Customer: You. Yeah, you can do the ho floor if you didn't want to go to, if you didn't want to go to Norman because we did Norman the on a, on a cruise about on a ocean cruise about five years ago and we don't really care to go back plus the back it's a two hour, it's a two hour ride from where the river but are on, on San see. I do know a lot I studied a lot but I'm still not, I still need handholding more than than I do on ocean and that's into that's my concern if you can get back to me back enough I get frustrated sometimes when you don't call me back so I'm just being totally open with you Lauren and I hope you appreciate it.
Agent (Lauren Riesenberger): Right.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): And that's why where I can.
Agent (Lauren Riesenberger): I totally understand and I will do my best, I will do better for you Ed.
Customer: Alright, okay, cause I did send Lauren that and say you know wren too busy, that's great, she's wonderful people like her but I just need, I just need somebody, I need a good rain and you have a great brain when I get, I just need access.
Agent (Lauren Riesenberger): Yeah, I totally understand.
Agent (Lauren Riesenberger): I understand. I'll let Aaron know. But you can reach out. Well, I'm you know if you can get a hold of me you can always reach out to Aaron like you did. Sometimes she can answer faster than me. But yeah, she's a contact as well. She'd be more than happy to assist you too.
Customer: Okay, alright. Well I'm gonna talk to my wife. Are you around much? Are you taking much time off over Christmas or new years or are you going to be generally around of the holidays?
Agent (Lauren Riesenberger): No, not this year kind of since I just got back from three back to back trips, I'm gonna stay put. So I will be around we're you know, closing what new year's day, Christmas day, and I'll be here till noon on both new years even Christmas eve, and then I'll be here the rest of the time.
Customer: Alright, well, that's great. I appreciate it and and but I had one to be candle with that. I did.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Yeah, I appreciate that. Of course. Is there anything? No, I totally understand. No, no hard feelings. I want to be able to, you know, provide you good service. So just to go over, do you want me to wait list to you then for the to date cause have to call them anyway or do you want to wait on it. Oh, you don't have the time?
Customer: It's not again, not again.
Customer: No, no because, no, because I wanna, I'm gonna email I think, well when you wait list you have to pay, I mean, they want you to pay the only between an actual booking and a wait list is that they give you a two week window when the prices come out to, to get all your money back and make it and make it if it didn't happen. So, I'm gonna look at the, since I know that the ship is empty. I, at least I did when I call them three days ago, I I think had a tow agent that told me to ship was empty and she kinda felt bad cause I don't think they're supposed to tell you that. But she did, she said, oh, my goodness we have no bookings on that yet. So I, but they did email me a PDF of the map the, of the new.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Oh, okay.
Agent (Lauren Riesenberger): Oh, great.
Customer: That only has yet, it only has cabins on it. It only has cabins. You don't even it. I mean, I can guess where the restaurant is, I can guess where arches is, you know. But they haven't. Yeah, yeah, but, yeah, yeah, yeah. So, so but I do have that but I wanna take the time to look at it. We'd actually thought about instead of doing Amsterdam, maybe doing a this cruise in the spring on the Ron except that I don't want to go on the first ship even if it's a river better. I just think it's bad, it's bad luck to do that if people, cause they're not doing.
Agent (Lauren Riesenberger): Oh, it's like a, it's like a soft, a soft deck planned. Yeah.
Agent (Lauren Riesenberger): What, what's that?
Customer: To go on and ship the first or second cruise, in other words, the ships gonna be brand-new and even though it's tap, I really don't want to go on the first pers.
Agent (Lauren Riesenberger): Oh, yeah.
Agent (Lauren Riesenberger): I know let them work out their Kinks for like a couple you know. Go on maybe like the fourth or fifth one. I agree.
Customer: Yeah. Well, yeah, exactly something like that. So what I think I'm gonna do is, is, is have me reserved that October date is after the jug holidays that works but let me go on let me pull out the PDF I have and I'll give you a number. And then you can go ahead another thing about Phoenix. Lauren is they, I read somewhere where they don't take so I'd have to give you a different credit card, is that correct with yeah, you.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): That is a good question, I.
Agent (Lauren Riesenberger): I can call them. I have no idea. Let me see.
Customer: Okay. Well, if you can, yeah, I'd like to know if they take mic, that's one thing you could check for me, I'm very mild thing but if you can find out if they take, I have to have another credit card off and check my limits. I pull another credit card and they I never have a problem, so, anyhow that's so right now they only to do for you just to tell me if I do.
Agent (Lauren Riesenberger): Okay.
Customer: If I do seeing whether they take a credit, whether they take mic, mic but that's the, that's my only minor question. But I'll let you know in the next couple of working days, you know. Yeah, yeah.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Your idea about the tok and what you guys are thinking. Yeah, and then I can give them a call and, and do what you guys kinda want tentatively, and I know NASA has some great sales and you know, TAAS with the rebates and stuff like that. Everything is on sale right now, so.
Customer: Okay, now, now you have, now how has, I'm sorry to is the only one where you do the core rebate where I have to buy the air from you to get my full value. Everybody else you give the same rebate on biking or it or it's all nothing's different.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): That's.
Agent (Lauren Riesenberger): So Viking is a little bit different Viking what we can only do $200 per per, and onboard saving voucher, so a discount of $200 per person. And then depending on the number of nights, the cruises itself, it could be $900 or $1,000 of onboard credit. We'll add to your account. That's for Viking kind of specific what we do and Phoenix will be the rebate and then if we have Shipp credit, or any other, other special savings of course, or sales, we'll extend that out to, of course.
Agent (Lauren Riesenberger): And then yes, to get the full advantage of the seven percent rebate, yes, we do your air through for to but everybody else will do your air, but there's no rebate on the air.
Customer: I understand it. So basically let me get this straight and make sure I heard it. Everybody is a traditional rebate except inviting in terms of who we're talking about and inviting you Viking it's only onboard credit and if you can help with the air. Okay, is that, I got that my head. Alright. I'm heading, I'm heading for him to work out. I'll be back in the next few days. Thanks so much. Mm-hmm.
Agent (Lauren Riesenberger): Mm-hmm. Yup.
Agent (Lauren Riesenberger): Pretty much.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Correct. Yup. Yup, yup.
Agent (Lauren Riesenberger): Okay. Alright, talk to you soon. Have a good rest of your day. Alright, bye-bye.
Customer: Thanks, bye-bye.