Agent (Rose Morrissey): This is rose. How may I help you?
Customer: Hi rose, it's Mabel and Bruce. I've got you on speaker. Okay.
Agent (Rose Morrissey): Okay, okay, let me go pull my.
Customer: Alright. Hold on, let me set you here, we're here at home and I brought out my calendar and let me just put downloaded here.
Agent (Rose Morrissey): Hold on. Okay. Prism.
Agent (Rose Morrissey): Okay.
Customer: So, I told you that on the twenty fifth, that was when we were gonna leave and to answer now we're probably going to have to have is the uni world offer like a one night package for travelers that obviously can't land on the day that they're gonna deport ten bark.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Well, we they don't offer a one night but we can book you a a hotel for one pre night in Amsterdam. They usually use the Hilton and Amsterdam. You can look at that, look at the hotel in Amsterdam, the Hilton or the Marriott then we can arrange a transfers for you folks from the airport to the hotel and the hotel to the ship.
Customer: Okay.
Customer: Alright. Okay. Alright. So alright, that sounds good. So is this the Hilton? Now? Are these hotels very close to the, to the port where the cruises it wouldn't matter if they provide I can.
Agent (Rose Morrissey): Okay, mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): It doesn't, yeah, yeah, they would. Go ahead.
Customer: My.
Customer: I see. My question, would be is it, is the hotel and the property is in an area where we can walk around in no spend the afternoon, you know doing.
Agent (Rose Morrissey): Oh, yes, yes, yes, yes.
Customer: Yeah, especially if it arrives that you know, at a either a morning or afternoon that we can actually just go and just take a look at places, or you know, just for a little bit. Oh.
Agent (Rose Morrissey): Oh, yes. Yes, I've done the same thing we ended our cruise in Amsterdam and then we took a a taxi while we did a transfer, a black lane transfer from the ship to our hotel and we stay there one night. So, yes, we got there and we did a Amstrad tour through vio tour another company, a a private tour and then the next day we went there was a transfer from the hotel to the to the airport for us.
Customer: Okay. Alright. It is it like a, is, it's the what?
Agent (Rose Morrissey): Yeah, it's doable, it's doable. Yes, and you the flight is.
Agent (Rose Morrissey): The flight that we have for you here san, San to Detroit, Detroit to Amsterdam you're gonna arrive.
Agent (Rose Morrissey): At 8:15 AM. Okay, on the twenty sixth so you're gonna, the transfer will be there, pick you up, take you to the hotel, whichever hotel we're gonna choose to book for you when you get to the hotel, the room may not be available, but they will take your luggage for you and store it for you. And then, you know, that morning you can go out and look around on your own or you could book a via tour by a tour, you know, a day tour of Amsterdam, if you want. But you really, you can navigate the stud with the.
Customer: Okay.
Customer: Oh.
Customer: Yeah.
Customer: Nice. Okay.
Agent (Rose Morrissey): With the with an app, but you know, the GPS on your phone. Let's say you want to go see the red light district and Amsterdam.
Customer: Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): I mean, you, you've, you wanting all of, we want all over the place. We didn't need a, a, a car at all. So, when we did our private tour with with the guide it was a walking tour of.
Customer: Oh.
Customer: Okay, you don't.
Customer: Oh, that sounds nice. Oh, okay. Alright. So now that you have us getting there, we did talk about it and one of the things we had discussed was that if we were to maybe go do two nights and Amsterdam, but I think the only thing is maybe that one day might be sufficient for now because then we have the river cruise that has also some excursion. So, I kinda wanna save ing all that, for, for that.
Agent (Rose Morrissey): Mm-hmm. Yeah, yeah.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): And I would do just one night prior, you know, because they're flying over all these timezone and then that way, when you, that way you'll go to bit early that night of the twenty sixth get up early in the morning before you check-in and I think you have to check-in by 11:30 the morning for the unit world, I mean, lee, you're going to have that morning to walk around as well.
Customer: So two.
Customer: Yes.
Customer: Yeah.
Customer: Okay.
Customer: Okay.
Customer: Mm-hmm that's true.
Agent (Rose Morrissey): You have to check out of the hotel by twelve noon.
Customer: But we'd have to go, we'd have to leave sooner than that. So we can get to the port and because that if uni world has a check-in at 11:30, then you know, we need to probably head out. They will, they give us a ride to.
Agent (Rose Morrissey): It doesn't take that long. It doesn't, it doesn't take that long. The hotel may have a, a, a shuttle that you'll probably have to pay for to get you from the hotel to the ship. It's not very far at all. Where the ships we, all the river boats are at.
Customer: Alright.
Customer: I thought for the hotels were probably there were some that were like five or ten minutes away walking distance to it. Yeah, well we don't want to hear that. Yeah.
Agent (Rose Morrissey): Yeah, but you don't want to carry your luggage with you. No, no, no, no, no, no.
Customer: No, we have to at least take a road, I mean, take a pay rose. I see that we're gonna arrive at 8:15 AM and I guess time it gets to the hotel, it's gonna be just about check-in time anyway, right?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): That's right, that's right. Mm-hmm you're right. And so you're probably check-in time is usually 3:00.
Customer: Okay, check check-in time eleven A.
Customer: Oh, okay in the afternoon but will they let us uh-oh, okay.
Agent (Rose Morrissey): In the afternoon, if the room is available they'll check, you'll, they'll check you in but if the room is not available they'll tell you that they will store your luggage while you go get breakfast and then they'll tell you what time to come back when the room is going to be ready, okay?
Customer: Okay. Alright, that sounds good. Alright, and then the card one, let's see. That one is on the August 12th, I believe I told you, right.
Agent (Rose Morrissey): Yeah, August 12th leaving to guard for Atlanta on delta 117. And that flight leaves at 10:40 AM and arrive Atlanta at 3:10 PM and then you leave Atlanta at 7:40 PM. Remember you have to go through well, no, you're going to have to go through custom and immigration. That's where, that's your first port of entry in the US.
Customer: Okay.
Customer: Oh, that's a long.
Customer: Oh, okay, I see. Alright, that's why they, alright. Is that the way, that's why they have it at seven? So, that you can have time to go through immigration and stuff or the, okay, I got that then, okay?
Agent (Rose Morrissey): Okay, so that's enough time.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): You don't wanna, no, you don't wanna rush this because you, if you don't have the a TSA global entry, you're going to be in a long line to get through integration. You're gonna be get through the line through immigration then you gotta go pick up your luggage from the conveyor belt, go through customs and after you pass customs, there will be agents from all the different airlines to collect your luggage. So you take it to a delta agent and they're gonna take your luggage and check it through the Atlanta to san San.
Customer: I see.
Customer: Mm-hmm.
Customer: I see. Okay, alright, so I can see why it leaves then about little after seven. Alright, okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah, because then you have to go, go through security to get into the domestic airport.
Customer: Mm-hmm.
Agent (Rose Morrissey): Terminal domestic terminal. So, you have to take a train from the international terminal in Atlanta to the domestic terminal.
Customer: Sic part of it. Yes. Okay. Okay. Alright. Well, then that's the way it goes, then I guess the twelfth sounds like it would be a date. And by the way, it was gonna be the 7th of August, but after talking with Enbridge. She was a little disappointed that it was just gonna be a few days. So, we thought well now that we come so far, then let's just do the whole week. This way we have a weekend with them. And then on a month Monday or they could even be Tuesday, but I think Monday, it seemed like when I was just looking at fairs just to look at them. They seem to be a little less or.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): Mm-hmm.
Customer: On, okay. On a Monday. So alright. So what do we have so far with the airfare or is there gonna be the addition with the, with the hotel? Is that a package? Is that gonna be separate?
Agent (Rose Morrissey): Well, let's talk about the air fair. That's separate, that's separate the hotel. So let's look at the airfare here to get you.
Customer: Alright. Oh.
Agent (Rose Morrissey): Right now you're at a basic economy fair. At $2,591 total for two people.
Customer: Okay, $25 one total. Okay, alright.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): $2,591 for two people and that's gonna give you first check bag. Oh, you're going to have to pay for your first bag which is $75.
Agent (Rose Morrissey): What else is to say here?
Customer: And that would be her bag $75 correct?
Agent (Rose Morrissey): Mm-hmm, it's.
Customer: Okay. Oh, okay. So the basic economy, okay. So it's $2,591 alright so let me just do the math here on this one.
Customer: Fifteen, it'd be $2,100 and fifty, is there economy class one, or is that is that above the basic an economy class.
Agent (Rose Morrissey): No.
Agent (Rose Morrissey): This is the basic economy, class $2,591 for two people. So it's $1,295.50 per person.
Customer: Okay, but the account.
Customer: Okay.
Customer: Okay, would be be better off doing that economy classic flex.
Agent (Rose Morrissey): Well, there's another fair that will give you first check bag is free.
Agent (Rose Morrissey): Second, and then plus your hand carry and all that. Then it says you're free, free reserve seat assignments the other, the basic co economy doesn't come with that and then also.
Customer: Okay.
Customer: Mm-hmm.
Agent (Rose Morrissey): It's a nonrefundable fair but changes are allow, it's allowed, but you do have to pay for the fair differ rental.
Customer: Okay.
Customer: Okay, so, changes are allowed if you had to change it. I mean, you know, for whatever reason like.
Agent (Rose Morrissey): Well, no, if you, if forever for you know, normally people don't like to change once they purchase airfare cause it's costly. So what's gonna happen, let's say you purchased this, okay, so the next level of pricing is to give you a free bag, it's $2,991.
Customer: Mm-hmm, yeah.
Agent (Rose Morrissey): 2991 so that's going to be $1,495.50 per person. That's gonna give you a free bag, that's gonna let us pre reserve your seat assignment.
Customer: Mm-hmm.
Customer: Okay.
Customer: Okay.
Agent (Rose Morrissey): Okay, and it's a non refundable ticket.
Agent (Rose Morrissey): If you want?
Customer: Okay, so they're really, okay, I see this one. Is it in the main? It's, that's the economy, right? The VIN may.
Agent (Rose Morrissey): That's the main cabin, main cabin pricing.
Customer: Okay. And then the refundable main cabin that's different, right?
Agent (Rose Morrissey): That's different pricing that's $3,391.
Customer: For both of us or per person.
Agent (Rose Morrissey): For the both of you. And that's a refundable refundable main cabin. So 3391 divided by two. That's about $1,695 per person.
Customer: Yeah, for the both supposed.
Customer: Okay.
Customer: Okay, and then the other one is the 2591 for both, for both of us. That is the economy, but we have to pay $75 just to carry luggage. One girt first check bag is included, right? Oh, let's see.
Agent (Rose Morrissey): So that it.
Agent (Rose Morrissey): Four.
Agent (Rose Morrissey): Yes, yes, the $4,000 the $4,241, that's the delta comfort plus. No, that one. It gives you a free checked bag, gives you a free pre reserve seat assignment, free priority boarding what else and this is nonrefundable.
Customer: The only it's a different.
Customer: Yeah, that's funny. It's river. So, the one that you said where we get one bag or you know, one suitcase is that for both of us or per person?
Agent (Rose Morrissey): Oh, person you reach, you reach to get a bag.
Customer: Oh, so it's per person. So.
Customer: Okay, we can each put in. Okay, alright, uh-oh.
Agent (Rose Morrissey): Just make sure your bag is not over £50.
Customer: Okay, that should be okay. That should be okay. Let's see. Do we need to, need to get one that's refundable. Well if we do the price those that even higher. Yeah, goes up $100.
Agent (Rose Morrissey): Yeah, most people, you know, most, everybody that are gonna, you know, most people purchase airline tickets. They know it's gonna be nonrefundable for the price that you want but they also know if they cancel that is a credit to you for a year through the airlines.
Customer: Mm-hmm.
Customer: Mm-hmm.
Customer: Yeah.
Customer: Okay, so that one that you mentioned where we take one that were allowed one luggage each. What was that price again on that one cause I didn't write it down.
Agent (Rose Morrissey): In the main cabin.
Customer: So.
Agent (Rose Morrissey): Yeah, and the name, main cabin is the first check. The bag is free. That's $2,991.
Customer: $991 to $2,009 and that's for both of us.
Agent (Rose Morrissey): Yes.
Customer: Okay, that's the non refundable main cab and the common and like you said refundable.
Agent (Rose Morrissey): Yes.
Customer: If we had to cancel, I mean we can't get our money back that we can use it on another later flight usually. Okay. Okay, so, and that's, and now, is this twenty?
Agent (Rose Morrissey): Yup. On delta mm-hmm.
Agent (Rose Morrissey): I would purchase, I would purchase insurance in case it's like, you need the money back, you know what I'm saying.
Customer: Oh, I see what you mean. Yeah, well, I think I'll pass on the insurance cause we already have that package with that cruise and we better go. So that $3,991 is that already with is that the final price or is there taxes on this include it said.
Agent (Rose Morrissey): Already added taxes are on it.
Customer: Okay, so everything is on it, that's the actual amount. Okay, now this is go to Amster Dan. What about returning now, I mean, right now, let's hold on to those what about the return.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): No, you're that, that's the price for returning as well. That's round trip.
Customer: Oh, oh, this is round tri? Oh, auto Tooker, okay. Okay, so this is going san San to aster Dan and then back to san San.
Agent (Rose Morrissey): Yes, yeah.
Agent (Rose Morrissey): Oh, yes.
Customer: Oh, wow, that's pretty good. Okay, so I think we're going to go with this one. What do you think? Bruce? Yeah, I don't like it well I like to the times and you know, I like getting there in the morning and I think, well, as far as the seating, can we, can we choose the seat on that one or.
Agent (Rose Morrissey): We can do, yeah, yeah, yeah, we can. Hold on a second. Let me just add this record. Come on computer. Okay. Thank you. One.
Agent (Rose Morrissey): Okay, let's get see assignments 4G.
Agent (Rose Morrissey): Okay, so configuration for the aircraft from san San, to Detroit it's 33.
Customer: Oh, what kind of, what airplane is that? That's a ember.
Agent (Rose Morrissey): That's, it's an Airbus 319.
Customer: Okay, yeah, we, you know, I guess it doesn't really matter what we said that I don't like, I mean, you know, here's the travel agent, so what's the.
Agent (Rose Morrissey): Do you want me, do you want me to do one window one le, and lead the middle free but if somebody sits in the middle, then the person that's sitting in the ale can move over.
Agent (Rose Morrissey): Analy blocking the set. They may not even assign it. You know what I'm saying.
Customer: Oh, that's true.
Customer: Yeah.
Customer: Well, that's true. I never thought about that, that's a good point. Yeah. Somebody made unless it, you know, unless it's a full airplane way they need the window but I mean, mark's ab window, okay and do I'll the next.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm or you can do to, you can do two es across from each other.
Customer: I don't know you, if you want to do a window, do the window. I can sit next to you that's fine. But she what she's saying she can book it for the le, mm-hmm. Nobody ever wants to sit in the middle. So if they have the middle seat that, unless they're weird they would be happy to sit next to any. So I think we might try that but, you know, somewhere between the wing and forward somewhere in that area. You know, some of the wing or a over the wing.
Agent (Rose Morrissey): Well, I can what's available is eighteen row eighteen which is not too far from the front. I can submit. Two is across from each other.
Customer: Mm-hmm.
Customer: You want to do that two es across ching. Yeah, you know I don't really are you gonna do me we're not going to be if you think about it the window it's almost like the original one be seeing cloud you know what little well it depends cause the middle you can get up quickly to go to the bathroom that you're saying you're talking about you're in.
Agent (Rose Morrissey): You sitting if you're sitting in then le, you can get up and go. If you're sitting in the middle you have to wait. You know, you don't wanna.
Customer: Yeah, en time.
Customer: We'll do the two Kyle. So we'll do the two.
Agent (Rose Morrissey): Good choice. That's what my husband and I do it's.
Customer: Oh, good. Hey, we're rearing something here too.
Agent (Rose Morrissey): Yeah. Well it that way you just can get up, you don't have to bother the person next to you and all that. Okay.
Customer: I've said so many times, yeah, there's gonna be evening flight anyway. Okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, so for the Detroit to Amsterdam configuration is 242 I would do two a window in Isle and the first seats that are available together for a window in L-A-N-B is 44 AMB.
Customer: 44, so like this halfway now.
Agent (Rose Morrissey): You're halfway down, yes.
Customer: That sounds good. And is that a 777?
Agent (Rose Morrissey): That is a air bus 330 dash 300.
Customer: Okay.
Agent (Rose Morrissey): So, I'm going to do the window in the le here.
Agent (Rose Morrissey): And then the next one to guard to Atlanta, again two seats A-N-V and then there's three seats in the middle and then S-N-G now this one and she with the passenger meet.
Customer: Mm-hmm.
Agent (Rose Morrissey): Wow. Can I do this? It would be nice. Oh, okay. But does it reclined though sometimes those sheets behind the exit role it doesn't recline back. No, we don't want that get away. So it'll be 41 AMB.
Customer: No.
Customer: It's 41 AMB.
Agent (Rose Morrissey): Okay, so then Atlanta to san, San.
Agent (Rose Morrissey): Again, do you want to do two es across from each other?
Customer: Okay. Yeah, yeah, that sounds good.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): 22, C-N-D.
Customer: Right.
Agent (Rose Morrissey): Alright.
Agent (Rose Morrissey): Okay, I got all your seat assignments there.
Customer: Okay.
Agent (Rose Morrissey): I'm hoping, I don't think anybody's at the air department anymore. They're closed for the day. I'm gonna go ahead and hold this ticket for you tomorrow and then tomorrow morning we're going to issue it first thing tomorrow morning. Okay, I'm hoping that the pricing will stick, will stay.
Customer: Right.
Customer: Okay.
Customer: Okay and well, you use our credit card Rus, will have his credit card there or I could do the last one I did, but either or so.
Agent (Rose Morrissey): Okay. Alright. So, airline tickets are already have it all in here ready for tomorrow? Oh, I need your passport information.
Customer: Yes. Oh, okay, hold on. Let me go get.
Customer: Okay, I'll start I get or just asked me I've got mine. Bruce when to go get his what would you like to know?
Agent (Rose Morrissey): Let's see hold on a second, let me go to your profile.
Agent (Rose Morrissey): Okay. Maybe I have your full is your full name on the password? Mable. Rios go brown. Okay, and then your date of birth is February 5th, 1963, right? Okay, hold on a moment and then what is your passport number please?
Customer: Mm-hmm.
Customer: That is brown.
Customer: Correct. Uh-huh.
Customer: Okay, it's A. as in apple, 28336868.
Agent (Rose Morrissey): Okay, that's A. 28336868.
Customer: Correct.
Agent (Rose Morrissey): Okay, what is the expiration date?
Customer: Expires January 25th, 2034.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): And Bruce, does Bruce have Bruce Walter on his, in his passport, on his passport.
Customer: Yes.
Agent (Rose Morrissey): Okay, date of birth of April 11th, 1956.
Customer: Yes, that's correct.
Agent (Rose Morrissey): Okay. Okay, may I have your passport number, please.
Customer: Yes, it's A2 853-5600.
Agent (Rose Morrissey): Okay, expiration date.
Customer: Is by January 1st, 2034?
Agent (Rose Morrissey): 820, first Drury 2034 okay.
Customer: That's the February 1st 2034, right.
Agent (Rose Morrissey): Oh, it's February 1st I'm sorry, sorry.
Customer: 01 would it be zero?
Agent (Rose Morrissey): Okay, got it.
Customer: Do you mind reading the number I gave you back just so we can verify my passport.
Agent (Rose Morrissey): Sure, sure, sure. So your passport number is Alpha, 28535600.
Customer: Yup, that's it.
Agent (Rose Morrissey): Okay. And the expiration is 01 February 2034.
Customer: Mm-hmm, yes.
Agent (Rose Morrissey): Okay, great. Alright, now is it okay to use the visa card that I have on file which ends at 0506.
Customer: Yeah, it should, it should, yes.
Agent (Rose Morrissey): Okay. Okay, so I'm gonna queue this over to my air department. They're going to issue it tomorrow morning.
Customer: Oh, wonderful. Okay, and for the hotel let's see that one is not confusing but I'm just trying to wonder which one would be in our best interest as far as just for the value of just staying there the night and.
Agent (Rose Morrissey): Mm-hmm. Okay.
Agent (Rose Morrissey): You can look at, you can look around online go to trip TripAdvisor dot com, we got time to do the hotel and then we'll book the transfers. As soon as we book the hotel TripAdvisor dot com, and on there, you're gonna put down Amsterdam hotels and Amsterdam and then it in asada and they'll give you the rating of all the different you know, and you'll, you can read the reviews as well.
Customer: I don't know.
Customer: Okay.
Customer: Okay, okay.
Customer: Okay, hotel.
Customer: Any one of them in particular, or several in particular we should look at that might be, you know, just kind of like, I guess I don't wanna say, oh, it's super close to the uni world port, but I, I've never been to Asta. So, I don't know if there's traffic or something on the day that we have to.
Agent (Rose Morrissey): It's a pretty much Ma is everybody uses the bicycles, their bicycles. So that's what yeah, you have to watch out when you're walking, that they don't run you over but anyways let's see. We stayed at the Marriott hotel in.
Customer: Oh.
Customer: Oh, okay.
Customer: Okay. Okay, I'm gonna.
Agent (Rose Morrissey): And it's walking distance to, we walked all over the place. All over the place. The Maria look at the pricing there uni world uses the Hilton. As a matter of fact, we're booking one guy that's staying at the Hilton, then we booked a transfer for him to pick him up from the airport, take him to the Hilton and then from the Hilton to the shit.
Customer: Mm-hmm.
Customer: The Marriott.
Customer: Mm-hmm.
Customer: Okay.
Customer: Oh, wow. Okay, he's going to be on uni work.
Agent (Rose Morrissey): Mm-hmm mm-hmm, yeah, he's going to be on unit world as well but I don't know if it's on the same, it's, I don't know which one he's doing.
Customer: Okay.
Customer: Okay, well, we'll take a look at the Marriott and the hillton, you know, it sounds like the Hilton. Maybe the uni world does a lot of, I guess transportation from there, I don't know but I think Marriott also, I would think.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, well, well, well, there's always transportation in Europe. You can always ask the to call a taxi. They'll be there to pick you up but we can also give you a price for a, you know, black lane to pick you up from the hotel and take it to the ship. It's, I mean, Europe is no. It, it's okay. They have all kinds of transportations there.
Customer: Mm-hmm.
Customer: Okay.
Customer: So really we don't really need to worry about that part then as much. So I guess it look at, at the hotel and then tomorrow, are you going to go ahead and send me you know, once the tickets are done or whatever, I guess like an itinerary from it, email it, alright, okay.
Agent (Rose Morrissey): No, no.
Agent (Rose Morrissey): Mm-hmm yes, and email it to you. Okay? My air department is gonna email you your, I'm gonna email you a flight itinerary tonight. Hold on a moment. Let me do that now.
Customer: Okay.
Agent (Rose Morrissey): Okay, hold on.
Agent (Rose Morrissey): That.
Agent (Rose Morrissey): I'm on computer. Where are you?
Customer: Yeah.
Agent (Rose Morrissey): There it is, okay, I'm gonna email you this confirmation and you'll see the seat assignments as well, okay.
Customer: Good, good.
Customer: There's a courtyard by Mario Amsterdam arena atlas, does that sound familiar?
Agent (Rose Morrissey): What's the call, call?
Customer: It's called courtyard by Maria Amsden arena atlas.
Customer: Rina, like arena A-R-E-S. I don't know.
Agent (Rose Morrissey): Mm-hmm what area is that? I don't remember the Marriott.
Customer: It might be Chen centers? Oh, okay. No, no, no, it's not do that. I think we need to stick between the two.
Agent (Rose Morrissey): I didn't seats come.
Agent (Rose Morrissey): Oh, they just unseated you. Why? Why? Hold on a moment.
Agent (Rose Morrissey): Okay, I got the seats there.
Customer: How long is it back from the court? I don't know. That's, I think we need to know the name of the port. I thought it started with a letter B. Better.
Customer: Like thing here. Sure, I think it's profile away.
Agent (Rose Morrissey): Okay.
Customer: Maybe not. Oh, just the.
Customer: It's mostly have that.
Agent (Rose Morrissey): Okay, let's see.
Customer: With the co, it starts with a liter. D. D. thought, I.
Agent (Rose Morrissey): Okay. I'll have to look and find out tomorrow why the seats maybe once they issue the airline ticket the seats will be okay. But let me email you your confirmation here.
Customer: Alright.
Customer: Okay, and you'll check it on the seats for tomorrow, right? To see.
Agent (Rose Morrissey): Yes, I will. Mm-hmm.
Customer: Do you know the name of the port or that it, that I thought it started with found it started with.
Agent (Rose Morrissey): No, I'll have to find, I'll have to find that out from uni world. What the name, the port is away from the. It's near the train station. We're all the ships out, we're all the ships are out.
Customer: Okay.
Customer: Mm-hmm.
Customer: Mm-hmm.
Agent (Rose Morrissey): All the river boats.
Customer: Yeah, and I thought, I, sign-on the website on uni world. I think it started with the letter B. Like break part or brake break arts or something like that.
Agent (Rose Morrissey): It's not far from the main city from you know, not it's not far from. I mean, people walked from there taking their luggage to, to their hotel instead of taking a transfer.
Customer: Yeah, we've been looking at maps online. Some of easy to, to, to read.
Agent (Rose Morrissey): Mm-hmm.
Customer: Cause you have to find out. Okay. Well, what is it going to, where are we gonna meet the, yeah, the river cruise.
Agent (Rose Morrissey): No, it's not a problem. We will, don't, you'll have all that in your documents when you get your documents. But beforehand we will find out and then we can arrange your transfer accordingly.
Customer: Okay.
Customer: Okay, that sounds good. Okay, yeah, well let's.
Agent (Rose Morrissey): Okay, don't, don't worry it you're gonna be fine, you're not gonna, we're not gonna let you.
Customer: Okay, well, pretty good then I guess you can go home now, rose and rest.
Agent (Rose Morrissey): Yeah, the right for air airline ticket hold.
Agent (Rose Morrissey): 2000.
Customer: Let.
Customer: Oh.
Agent (Rose Morrissey): Okay, I just sent you your flight itinerary look at it. Do you have any questions. Please let me know tomorrow before we issue the tickets.
Customer: Okay.
Customer: Okay, I'll send it to you in an email so I can get it first thing. Okay, sounds good. Alright then well we're not gonna worry about the hotel right now I'm happy for the airline tickets because I think that I was concerned since we had changed it from August 7th to August 12th. And and then with this I'm gonna notify Ingrid, I'll let her know you know the time that we're going to leave stud guard, so she has an idea, so, very good, okay, well.
Agent (Rose Morrissey): Okay, yes, yes.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, okay.
Customer: I'm glad that we have a communication open again on there so.
Agent (Rose Morrissey): Thank you. I'm sorry it's you. I appreciate your patience and I'm so sorry, it's just crazy, crazy busy, crazy busy. Okay.
Customer: Imagine, okay, well, you know, I'm very patient. So I thought well, you know, maybe we just need to do it ourselves. So that we get a little pressure off of her or something, but I'm glad you called and, you know, we were visiting with neighbors and we thought well, we'll check it out tomorrow and see what happens. So, very good. Well, listen, you have a good rest. I know, I will rest now knowing that I have the flights.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): No, no, yeah, you're, yeah the flights taken care of, yeah, okay, alright.
Customer: Yeah, very good well listen you have a great was okay and I'll email you that any questions alright thank you.
Agent (Rose Morrissey): Thank you.
Agent (Rose Morrissey): Yes, please email me tomorrow morning and save rose, go ahead and move forward with the tickets, okay? Okay, thank you.
Customer: Okay, I will tell you that then. Good. I think right now I can tell you but I'll tell you again. Okay, alright then, thank you. Okay, I will alright then, bye-bye.
Agent (Rose Morrissey): It tell me again tomorrow morning please. Okay, thank you. Bye-bye.