Agent (Lauren Johnson): Thank you for calling paves this is Lauren, how may I help you?
Customer: Oh, hi, Lauren, this is Lea Sanji. We spoke to you yesterday about the Iceland trip. Okay. I was just wondering if you had gotten my email. I sent an email earlier today.
Agent (Lauren Johnson): Yes ma'am, how are you?
Agent (Lauren Johnson): It is highly possible, yes, been to my email and take a look. It has been quite a busy day here, here and see if I can find it.
Customer: Oh.
Customer: Oh, okay. Well, I be, okay, well, I was just letting you know that we were ready to book and.
Agent (Lauren Johnson): Oh, perfect. Okay, well then yes, definitely good that you called here. Okay. Yup, I do see it here, okay. And yeah, I will make a note to include you in emails moving forward.
Customer: Yeah, you see it?
Customer: Okay, thank you.
Agent (Lauren Johnson): Of course. Let me pull up your.
Customer: And so we want to take the one, the 468114 because I was able to book some really, really good price trips with delta this morning so I booked the flights already.
Agent (Lauren Johnson): Oh, fantastic. Well, that is why we put things on hold, so we're good to go. Okay, so, we're gonna do 468114 so the tours transfers and insurance. Okay?
Customer: Mm-hmm.
Customer: Cause.
Customer: Well, I'm just looking, what was the united. Let me see. I don't remember, I was just curious now if I was really, okay, oh, I don't know that you did you put how much the flights were? I don't know, it's included. Yeah, okay. Yeah, yeah, yeah, yeah, okay.
Agent (Lauren Johnson): It's just included in the grand total. Yeah, I think it ended up being they were like twelve or 1300 a percent. I remember.
Customer: Yeah, a person, yeah. And I was able to get them this morning for like $900. Yeah, at about $900 for each one of us so I figured, well, we'll just. I do it myself, you know and so I booked, that's good, huh, and it was a similar times and similar you know, one stop and, and it was main cabin not, not your lowest then.
Agent (Lauren Johnson): Oh, nice. Okay.
Agent (Lauren Johnson): Exactly on that.
Agent (Lauren Johnson): Yeah, absolutely. No worth, worth grabbing for sure. We'll hold that against you in anyway.
Customer: So, we want the vacation, the travel insurance, the arrival and departure transfers, and all this deals you're gonna give me especially, the deal you're gonna give me after I give you the deposit, cause I think you said something I like, after the deposit you get another discount.
Agent (Lauren Johnson): But yeah, absolutely.
Agent (Lauren Johnson): Yes once the deposits on there and it's an official reservation then we can add the additional upfront discount for you. Which will then be reflected on your new invoice that I sent. Yeah, let me get to your account cause, yeah, it looks like the card we had on file was expired.
Customer: Okay.
Customer: Okay.
Customer: Okay.
Agent (Lauren Johnson): Okay, and then what is the new card that we're wanting to place on here?
Customer: 4154.
Customer: 179515215810 with the expiration of 826. And the code is 324 and it's a CapitalOne visa card and it's my name, Rosa, R-O-S-A-L-I-A Sanji.
Agent (Lauren Johnson): Alright and then this goes to the lake trail drive address.
Customer: Yes, 4121 Lake Trail Drive cause we moved a couple of years ago across the street. So I just always wanna make sure cause we've be on late trail forever but it's a new number forty but the card and everything is if you had me that when last time we flew, used your company we were living at a different number.
Agent (Lauren Johnson): Okay. Right now I'm showing 4121.
Customer: That's the correct address. Yes.
Agent (Lauren Johnson): Okay, perfect, alright, well I will get that deposit payment made and then once that's confirmed, I'll get the additional discount calculated and added on there and then I'll send you the invoices to your both of your emails.
Customer: Okay, that sounds good. So, that deposit was for 1298 is that correct?
Agent (Lauren Johnson): Correct, yes.
Customer: Okay, and then the rest is due in June 18th. Okay, okay, we're good so we're good to go. I got my flights and I got this booked, alright?
Agent (Lauren Johnson): Yes.
Agent (Lauren Johnson): Alright, wonderful. And then if you wouldn't mind when you have a chance, if you could just forward me those flight details that way I can pass those along to globus for the transfers.
Customer: Sure.
Customer: So then I'll be hearing from you again closer to June 18th to remind me about the payment or will it be automatic.
Agent (Lauren Johnson): Yes, there should be a reminder email that goes out about a week ahead of time. Just in case you wanted to change your card on file. If not, then our guest relations team will process with this card on that final payment date.
Customer: Okay, sounds good. And then as it gets closer, you'll send me more information about the, I mean, I don't know what go to do anymore. They used to send Lage tags and stuff. They probably don't do that anymore. Huh.
Agent (Lauren Johnson): Yeah. No, they do. All of your documentation will be electronic most likely so once it comes through, we'll send it over to you. So you have it for your records as well.
Customer: Okay.
Customer: Okay, well thank you very much Lauren. You made it very easy. Okay, thank you bye-bye. Okay, bye.
Agent (Lauren Johnson): My pleasure.
Agent (Lauren Johnson): Speak with you soon. Bye-bye.