Agent (Victoria Hill): Good afternoon! This is Victoria with publish travel. How may I assist you?
Customer: Hi, Victoria, it's Carol. Duley.
Agent (Victoria Hill): Hey, Carol. How are you this afternoon?
Customer: I'm fine. Are you interested in a deposit on a crystal cruise?
Agent (Victoria Hill): Good.
Agent (Victoria Hill): I am very interested let me get into your profile. Yeah, every little bit helps.
Customer: I figured you might be.
Customer: Have a couple of questions, is this refundable in case, I mean before, I don't know how crystal works that's why we want to try it like, before final payment.
Agent (Victoria Hill): You go far.
Agent (Victoria Hill): It is, yeah, let me get it real quickly.
Customer: December is just a long way away but yeah, I know that's true, that's true.
Agent (Victoria Hill): Is, but by the time we blank, I mean, it's already there.
Agent (Victoria Hill): Alright, so it is a $250 per person admin. No, I don't think it's per person, I believe it's $250 total admin fee. If we were to go ahead and cancel within a 120 days from departure which is your final payment after final payment, we move into the percentages.
Customer: Okay, so what, so if we cancel it between now and December it's $250.
Agent (Victoria Hill): It's a $250 admin fee. Correct.
Customer: Oh, I don't like that most of them have that.
Agent (Victoria Hill): Yup. Yeah, even with the regions, it may not, yeah, region has a, an, an admin fee if we cancel too, yeah. Same as Silversea depending on what promotion you're booking under. But yeah, a lot of them have moved over to these admin fees and are becoming quite strict with them.
Customer: Region and re, maybe we.
Customer: Right.
Customer: Well thing. Okay, so if we canceled.
Agent (Victoria Hill): Yeah. So we can change the itinerary just if we were canceled right out though. Yeah.
Customer: What? I missed it.
Agent (Victoria Hill): I said we can change the itinerary but if we were to go ahead and just flat out cancel it, then yes, there would be that admin. Yes ma'am. Yeah, and we could request it all to be moved over mm-hmm. Mm-hmm.
Customer: Oh, I see. Like if you switch to something else, then it could be moved over.
Customer: Or something okay, I mean I see I don't I just thought I'd ask I don't proceed. This is happening okay, let's do it. I mean assuming something doesn't happen on one of us, then the other one asked to find somebody else to take that. Okay, we're gonna go with.
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): Yup. Alright.
Agent (Victoria Hill): I understand.
Agent (Victoria Hill): Completely get it.
Customer: With the 3351 diesel.
Agent (Victoria Hill): 3351 you got it the united. Okay, 3351, okay, then I will go ahead and get this taken care of for you make your deposit again, deposit is $2,668 final payment isn't gonna be required until August. So yeah, we'll get this taken care of I don't, I can't remember if I put anything in notes about the cashback rebates. Oh, you did, I did. Okay, perfect. Then. So just like with region that'll be sent three to four weeks prior.
Customer: Yup.
Customer: Yes, you did. It's. Yeah, and the.
Customer: Okay. What do I, I'm assuming well this will be a good room. We don't know anything about crystal. So we, but is there anything I need?
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): My familiar, the only thing that I did with crystal is when they started doing their river cruises way back in the day I was on one of their a cruises. That's, that is my only thing with crystal. I sell them a lot guest are incredibly happy with them. Even those that didn't have such a great taste in their mouth during COVID and crystal. But people are back and they say that it's like they never left. So.
Customer: Mm-hmm.
Customer: Alright.
Customer: Well, we want to try it and compare it to regent. So, okay. I have another completely opposite. Princess cruises, huh. Do you guys do the princess three day sale in June or are you always, you know, lower prices anyway, see cause princess does a three day sale. A friend of my, I would still go with you but a friend of mine asked me to join them at my expense and a cruise in and.
Agent (Victoria Hill): Excellent. Alright.
Agent (Victoria Hill): Okay. Alright.
Agent (Victoria Hill): So.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Oh! It's so nice. Right.
Customer: I know in October. Well she's and they haven't booked cause they're waiting because they have this travel agent who's a real pain in the butt and she so we're waiting for the three day sale in June. I said well maybe you should go with my girl cause she's much better. But anyway.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Three days sale, I mean, any promotions that are currently being offered by princess, we can take advantage of them. So no matter if it's a three day sale cause I, yeah, there's no guarantee that three day sale is going to be any less than what's being offered right now. So yeah, the only.
Customer: So, when they have?
Customer: I mean, well I'm not gonna book it cause they haven't, I haven't even decided if I'm going to go with them so.
Agent (Victoria Hill): Yeah. Gotcha. Yeah, yeah, I would just put that out there. That's you know, there's no guarantee that come June that the price is even going to be lower than what's being offered today. Just to let you know with princess, all of their deposits are now non-refundable non transferable. There are some promotions that do allow for refundable and transferable but those are some a farm few between. Okay?
Customer: Okay.
Customer: Okay.
Customer: You just like, just like crystal.
Agent (Victoria Hill): Just like, well yes, yes. No, it is yes. But in order.
Customer: No, refundable. Oh, and non transferable but, but.
Agent (Victoria Hill): But princes deposits aren't as much as crystal but no you're absolutely right. Yeah.
Customer: And then do they do, are they in a good it's a single supplements, cause I'll probably be in a room by myself.
Customer: Like off, I mean, you don't have to, you know, go and look but just, okay.
Agent (Victoria Hill): Yes, I know.
Agent (Victoria Hill): Yeah, yeah, most of the time a single is paying you know, very little less than a double. Yeah.
Customer: So.
Customer: Okay. Alright.
Agent (Victoria Hill): Yeah let me posted on it, we can look at it.
Customer: Alright, my daughter's calling. Okay, thank you. Oh, she wants we're taking them to Disney world in August. Oh, my goodness. Oh, yeah, okay.
Agent (Victoria Hill): Okay, we'll go, go ten to her, she's more important. I will get this crystal taken care of, send you a confirmation. Oh.
Agent (Victoria Hill): I'll go with you too.
Customer: Well, you want to be another kid. Come on drag along, she's planning at all I'm just paying for it.
Agent (Victoria Hill): Sure, why not.
Agent (Victoria Hill): Well.
Agent (Victoria Hill): I, well, okay.
Customer: Oh, yeah, yeah, well, I don't have to point at all like I do with cruises so like, whatever honey. Alright Victoria. Thank you. Okay, I will. Okay, thank you. Okay, bye.
Agent (Victoria Hill): There you go. Alright Carol, well let me know what I can do about the friends keep me posted things, okay? Alright my pleasure. Thank you bye!