Agent (Ashley Major): Hi, this is Ashley with the pal travel air department. How can I help?
Customer: Yeah, hi Ashley, I completed my payment and bookings and I'm, I paid an additional $150 per person. Excuse me, my daughter is terrible to be able to figure out how to get the airfare there was inclusive air fast but I wanted to see if there was any non-stops like, from where I am and book them.
Agent (Ashley Major): Okay. Gotcha. I'm assuming this is with biking.
Customer: Yes, do you need my number? Yes, 972-8673.
Agent (Ashley Major): Alrighty. Did you happen to have that booking number? Mm-hmm.
Agent (Ashley Major): 73. Okay. Perfect. Let me get that pulled up here.
Customer: Thanks, my memory is very big.
Customer: It'll be the twenty seventh cause the cool is on the twenty eighth.
Customer: 4th of August gust.
Agent (Ashley Major): Okay. Alrighty, perfect. I do see that AirPlus on here. So currently, it looks like you're set to depart JK on July 27th to ride bar salon July 28th, and then returning from room on August 4th.
Customer: Mm-hmm.
Customer: Yes.
Agent (Ashley Major): Okay. Let me do a general check here. I believe there should be some non-stops but let me go ahead and just verify.
Customer: Now I can go out of New York or JFK. New would be perfect. You know. I live in New Jersey. So new could be great if we can get non steps but it's not the worst thing to, to go by to JFK.
Agent (Ashley Major): Mm-hmm.
Agent (Ashley Major): Okay. Let me see here. Okay. Well let's go ahead and check New York VIN since that would be the preference.
Agent (Ashley Major): Okay, so there is one non-stop out of Newark on the outbound, let me just check on the return here.
Customer: Cause JFK is a crazy Ali to have to go in and out of.
Agent (Ashley Major): Oh, for sure, see, I see especially with customs and such definitely time consuming.
Customer: It's just it's good. It's like the work, it's like the dread when we have to leave out of there like, oh, gosh it's getting now it's a drug.
Agent (Ashley Major): For sure. Okay, so it does look like there are non-stops in general, out of both new work and JFK let me see first AWR so, I'll go ahead and get with biking and see what we are able to do if those non-stops are available within their contracts. If they are I'll see what else that they could offer without an additional cost but either way, I will get you an email here within the next few hours with those options.
Customer: Okay.
Customer: Okay.
Customer: Okay, and, and, and, and this is like a standard, right, standard seating. Is that what's usually offered? I mean, I think it's like $1,600, they pay each.
Agent (Ashley Major): Let me see what you are on here. Yeah, it looks like you are in economy.
Customer: And could you find out if there's an economy plus what the extra fair would be if that's possible?
Agent (Ashley Major): Yeah, let me see here.
Agent (Ashley Major): Yeah once we get those flights assigned, we can definitely see if there's any extra, like seeing available.
Customer: Okay. Okay, and if they, if you'll grab them, if they're available, is that what you think?
Agent (Ashley Major): If they are available I will likely send you a screenshot with the seat map. Since typically the, those economy plus it's have an additional charge.
Customer: Okay, but the regular seat three. You grab at least to get two regular seats on, on that, on those flights. Okay.
Agent (Ashley Major): Oh, absolutely. Yeah, we'll definitely see if we're able to get those seats and economy through biking.
Customer: Okay, and if you can get them together and maybe like would it just the two of us one you know the window and the second see sometime there's two together that would be great.
Agent (Ashley Major): Mm-hmm.
Agent (Ashley Major): Together already. I got myself a note here as well.
Customer: Sometime they have the two, the 5:00 to two.
Agent (Ashley Major): Yeah, it really just depends on the configuration but we can definitely have him double-check that once we're on the line with them.
Customer: Okay, and someone will call me or send me some information on the.
Agent (Ashley Major): I will likely send you an email with that information, let me just double-check what we have on file here.
Customer: And your, and your name is.
Agent (Ashley Major): My name is Ashley and it looks like we have a D. Palma 1018 @gmail.com.
Customer: Ashley.
Customer: That's me.
Agent (Ashley Major): Alrighty, perfect. I'll make sure to send that information there.
Customer: Great, thank you and then if, if I need to find out what if, how much economy extra, you would, would that be in the email also, or do I need to call you back? Okay, okay, thanks Ashley.
Agent (Ashley Major): Mm-hmm.
Agent (Ashley Major): Yes, I'll definitely try to take a look into that as well.
Agent (Ashley Major): Mm-hmm my pleasure. Give any other questions including about our referral program. Please feel free to let us know otherwise you have a great rest of your day.
Customer: Take care.
Customer: You know what once 11 thing I have, I don't know if, I mean even reaching the right person, I need to see what's available as far as booking the tour, do I quote a different number? How do I go back to that? Do I start over?
Agent (Ashley Major): Uh-huh.
Agent (Ashley Major): Let me see here.
Agent (Ashley Major): Do see tours. I believe that is through our guest relations department, I can either transfer you over or I can give you their number.
Customer: I know the has opened already for the, for the.
Customer: Can you do both?
Agent (Ashley Major): Yeah, for sure. So, the most direct number for guest relations is 866843.
Customer: 886843.
Agent (Ashley Major): 4836.
Customer: 4836 guest relations could if you can switch me over that would be great.
Agent (Ashley Major): Mm-hmm.
Agent (Ashley Major): Okay, absolutely. I'm go make sure this is correct 1436 already. Perfect, I'm gonna go ahead and send you over now. You have a great rest of your day.
Customer: Great, thank you.
Agent (Ashley Major): Mm-hmm.