Agent (Briana Armstrong): Thank you for calling pub travel, this is Briana on our guest relations department. How can I assist you?
Customer: Hi, my name is Darlene lake and I have a reservation with you guys with Tracy Radler and I've left several messages for her and she's not getting back to me and it's not urgent but it is frustrating. What do you want to know first?
Agent (Briana Armstrong): Oh, I do apologize it's in relation to your booking. I can definitely locate your profile and I can assist with any questions you have.
Customer: Perfect. Alright. What do you want to know? First my name or what?
Agent (Briana Armstrong): Okay, if you have the booking number on-hand I can take that. If not you did already provide your name. So I can locate your profile with just your name. So.
Customer: Darlene, lob K-L-U-B-K-A-Y I'm looking at one of the printouts from Tracy but I don't see a booking number. I'm sure there's one here but.
Agent (Briana Armstrong): Let's see, I was able to find your profile.
Customer: It's August. Yeah, it's the August Windstar.
Customer: Island.
Agent (Briana Armstrong): August, Windstar perfect yes I do see that reservation we have that for yourself and Kyle August 10th.
Customer: Well, Kyle's not coming and, and Tracy has been aware of that but so anyway my question, my question was, how much it was I'm going, am I going to owe you cause I she pretty sure she told me that I'm going to have to, you know, pay the final bill, I think in may and I wanted to make sure I had enough availability on my credit cards to get to you. Are you, you're still showing Kyle?
Agent (Briana Armstrong): Mm-hmm.
Agent (Briana Armstrong): So, yes, however the invoice that's attached here, it's not a recent invoice. It's dated back in October. And so what I can do is I can contact Windstar up to the updated invoice and just to confirm if Kyle has been removed, and then provide the new balance.
Customer: I'm sure. I'm pretty sure Tracy told me that she has removed him. But you know so I think somebody told me there was only $14 more for to add him so I was, and I was hoping somebody else would go with me but nobody's available so, so be but anyway, so what I wanted she's recently sent me let me see this is in March, she sent me a change of the flight schedule.
Agent (Briana Armstrong): Mm-hmm.
Customer: So I have had some recent interaction with her.
Agent (Briana Armstrong): Oh, got it. Yes, I do see the flight scheduled changes attached here. Let's see here.
Agent (Briana Armstrong): Got it. Yes, I do see that. And I know with Tracy. She has been out of office, so that's why you haven't been able to reach her, so I do apologize, but she is expected to be back in office Monday. But what I'll do is I will contact when star first just to confirm that Kyle has been removed. It looks like, yeah, it looks like, based off of the pricing, it does look like he has been removed. Maybe just the updated invoice hasn't been attached here. So I can get that updated invoice and send that to you as well.
Customer: Excellent.
Customer: Okay.
Customer: Okay. Do you have, are you able to gas obtain how much I am going to owe you guys?
Agent (Briana Armstrong): Yeah, so from what I'm able to see, it looks like Tracy did up update the pricing. So it looks like as of right now we have the remaining balance due as $18,703.03.
Customer: 18000 now that, now does that include Kyle's air?
Agent (Briana Armstrong): That's what I wanna confirm. So, once I contact Windstar and obtain the updated invoices I can confirm exactly what is on that invoice. What you're being charged for just to ensure that this a remaining balance is only for your aspect of the cruise and the flights.
Customer: I think that's great now. I fine because I actually took two grandkids with me to island in 2025, so they're not interested in going anymore and they're not interested in the solar clips and I'm only interested in the solar clips now as far as last time I think I talked to, to you guys, there was, you were going to have three ships going on that particular itinerary to see the solar clips.
Agent (Briana Armstrong): Oh, so, it, I believe Windstar yes, they do have a different itineraries and different ships for the solar clips. I just don't know. Let's see, cause I know, I can see for your specific sailing you'll be on the star pride.
Customer: Yes, that I remember. Okay, I've never been a Windstar so, I'm looking forward to it.
Agent (Briana Armstrong): Okay.
Agent (Briana Armstrong): Oh, wonderful. Yeah, it's gonna be a great experience that they're, you know a, a great company to travel with. And what are the few that do these solar clip sailing. So that's gonna be, that's gonna be great.
Customer: True. Yeah, my, my go to put is normally region seven seas but you know when they didn't, we're going to go see the clips then I you know, booked with star pride quite a while back. So are you still having three shifts going to try to, try to capture the clips. It's only a two minute clip. So it's not very great but I figured on a ship you can move around.
Agent (Briana Armstrong): Yes I think would it would be a little bit easier on the ship. Let me see exactly if they have, cause I'm not sure their exact game plan for that. So let's see.
Customer: Well I know that they're, that's the only reason I booked was, was for the clips I'm a. And the clips chaser. Okay.
Agent (Briana Armstrong): Oh, nice. Yeah, that I.
Customer: Yeah, this will be, this will be my fifth one.
Agent (Briana Armstrong): Oh, wow. No, you don't really no, no, no, no, you don't really I haven't seen so many people that actually chase the lips. So that is amazing that you got to see five but let's.
Customer: I'm old.
Customer: I am.
Customer: Yeah, and then I've also booked in an edit in 2027 so that would be six but that's a long one, that's a long, so that's like, six and it's also on a river boat, so we can move around too, so, anyway, without boring you any further.
Customer: You're saying 18000 could you get back to me on that and see whether or not that does include Kyle or not. Because obviously, I obviously the cabin isn't that important but the airfare is and I'm sure they've got a wait list because we went to the Texas one in 2024 and every seat was full both coming and going.
Agent (Briana Armstrong): Of course.
Agent (Briana Armstrong): Oh, yeah. I'm sure a lot of people, you know, do go chase the clip. So I'm sure that will be packed. I did clarify that it's not going to be three different Windstar ships that are going to be trying to catch the clips. It's just going to be your specific ship, the star pride. They do have the, yeah, they do have other, the other two ships, the strawberries and the star legend that also do make their way into the island waters but specifically for this solar clip sailing, it's only gonna be the star pride.
Customer: Oh, really, okay.
Customer: I'll be done. Okay, well, I've been around, I've been, this will be my third trip to island, so, I'm tired of seeing waterfalls. I, I'm, I don't wanna see another water fall on my whole life but, I do want to see the clip. So, anyway if you could chase that down for me. And what's your name?
Agent (Briana Armstrong): It does.
Agent (Briana Armstrong): My name is Brianna.
Customer: Brianna. Okay. So I can chase you down if I need to.
Agent (Briana Armstrong): Yes, definitely. So I'll get that information for you now and then I can follow up with you. I can give you a call on this phone number that you're calling on usually once in-store is usually pretty quick. So I should be able to follow up with you within the next hour.
Customer: Excellent.
Customer: Okay. I'm not. I'm, it's a cellphone. So it goes with me wherever I'm going, so that I'll be able to talk to you Brianna. I'm really surprised that they took the, that they took the other two off, or I guess they're just, they're just going to do a search, you know, around the, around the.
Customer: Of island but, or they, do you know, how, do you know how much the hotel room is in, in Revic $680 a night.
Agent (Briana Armstrong): Oh, wow, that's insane. Especially for Iceland, you never see the prices that high.
Customer: Well that's because of the clip.
Agent (Briana Armstrong): Yes, I did look into it a little bit more is what it looks like Windstar will only have their one ship chasing me a clips but they're also be thirteen other, or twelve other ships in Iceland specifically for the clips they'll just be different company, so it's like poa ar HX another tour company called new science discovery. So you'll definitely be seeing other ships they just won't be Windstar ships.
Customer: Just, just don't run in each other.
Agent (Briana Armstrong): Yes.
Customer: It's cause, cause it's cloudy, the weather isn't always wonderful in island. So even in August, so, you know, we're just crossing our fingers and, and, you know, what do you call it? Flipping the dice, flipping the coin and just hoping.
Agent (Briana Armstrong): Yes. Well hopefully you get to catch it I'm sure especially since this is a specific ceiling for the clips. They're gonna have all their technology on board and you know, just to ensure that you know, you guys don't miss that.
Customer: Yeah, and, and I'm very glad for that and that's why I booked. So I, so Brianna I'm looking forward to your call.
Agent (Briana Armstrong): That's the way to do it.
Agent (Briana Armstrong): Sounds great. Well, we'll be in touch shortly.
Customer: Thank you so much, I appreciate it immensely. Thank you.
Agent (Briana Armstrong): Of course. My pleasure. You're welcome, bye.
Customer: Bye-bye later.