Agent (Pam Chavez): Hey Kevin.
Customer: Hey, Pam. How you doing?
Agent (Pam Chavez): I'm doing okay, thank you. How are you?
Customer: Yeah, yeah, we just got home I read these emails so I think everything says we can leave early on our own. Is that what all this? Alright.
Agent (Pam Chavez): Okay.
Agent (Pam Chavez): Yup and they'll refund you the credit card for the, or the echeck whatever for the transfer.
Customer: Yeah.
Customer: Yeah, the transfers, do you guys, I know this is a dumb question. I'm doing some research now on transfers from Toronto cruise terminal to the airport. Anyway, I'm not.
Agent (Pam Chavez): Well, I can check that with I think the, hold on let me look at and I can actually just have our guest relations do it here because they've got an account with it. I can just look at it though there's a company called the black lane.
Customer: Okay, cause I.
Customer: Oh, yeah, if you can, that'd be cool.
Customer: Yeah, I just, I'm just worried about not getting anybody to pick us up when I decided I want to leave if you know what.
Agent (Pam Chavez): Let me see.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Have an address.
Customer: Yeah, I was looking it up. There's not many the, yeah, I was just on cruise map. Oh.
Agent (Pam Chavez): Court.
Agent (Pam Chavez): I might be able to just do it. Hold on. Let me see.
Customer: Yeah. Let me while you're doing it, I'm gonna look up cruise map cause it had the address for the.
Customer: Toronto cruise port.
Agent (Pam Chavez): International marine passenger terminal.
Customer: Yes, that is what they call it.
Agent (Pam Chavez): And then, and then to the Toronto airport.
Customer: Yeah, Pearson or whatever it's called.
Agent (Pam Chavez): I see and this is on September 26th.
Customer: It.
Agent (Pam Chavez): What 5:00 AM?
Customer: Yeah, you know, I'd rather Aaron, this it says it's like 45 minutes to an hour depending on traffic so I don't know, no, I'm just googling stuff, I've never been there, don't know anybody's ever done it.
Agent (Pam Chavez): Maybe like 4:30 or something like that.
Customer: Yeah, I'd rather get there early and that way if there's any lines I don't get screwed over so yeah, 4:30 yeah.
Agent (Pam Chavez): How many bags we have? That's more than two.
Customer: We just need to do a carry on each two and then well, we, oh, no, we, that's the only way we got a year we just do a carry on and a backpack and that's, I don't know if they consider a backpack back. No, that's it. That's, yeah, we don't check, one to refuse to. Yup. Yeah, too many bad experiences with. Well, I know a lot of people who check it, then they, it gets lost in that they, you know, panic over and, you know, I could see.
Agent (Pam Chavez): Wow, good for you.
Agent (Pam Chavez): Oh, my gosh, are you serious? Oh, good for you. Oh, wow. Yeah, no wonder. You're happy travelers, I guess.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Why? No, I at that I was told I don't know who I was talking to. Oh, well my coworker Rosen are going on this trip, we're doing the Darrow? Yeah, so we're doing that and I think I told her something like my hair products way £20 there's no way be will.
Customer: You're going to Doro, right.
Customer: Yeah, he told me that, yeah.
Customer: Yeah, no, we now when we, when we went on to talk to her to Spain we met, you know, really cool people and, and we told them we travel with a carry on and a backpack and they're about half came up to us and said man I want to learn how to do that and I said you take it now for like five days when you do your laundry and you turn around and buy the same close five days later nobody cares which, where, anyway, as long as you're clean. So yeah, we finally, yup.
Agent (Pam Chavez): Not happen.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Yup. Wow, okay. I just sent that over to you. Yeah, that's, it's a blacklane car rental, it's a business class, Mercedes Benz I can have our guest relations book it for you. If it looks okay? I mean I put 430 as a pickup time on the 26th of September.
Customer: Yeah. Oh, okay. Is it just, is it.
Customer: Do I?
Customer: Oh, okay.
Customer: Yeah.
Customer: Yeah, I don't. Does it tell you what the cost is? I mean I get doesn't.
Agent (Pam Chavez): It's like 15931.
Customer: A 150 yeah, let's book and shit yeah, I'll do it she gets.
Agent (Pam Chavez): Or that for the, then the, or there's a business class van that is $18,163.
Customer: And what was the first one? Was it a?
Agent (Pam Chavez): Is a Mercedes Benz E. Class BMW five series catalog or similar so it's, yeah, maximum 22 bags. I'm gonna take, take, take a look at it and let me know your thoughts and then I'll send it over to guest relations and have them book that for you. But it is for 4:30 AM.
Customer: Oh, I mean, I don't need a van.
Customer: Yeah, just for me and Carrie.
Customer: Yeah, we can go.
Customer: Okay, yeah, I'm looking, okay, yeah, I, I'm looking for the email. I haven't got anything yet so yup, okay appreciate it and then I guess we'll get Viking to refund the transfer whenever they can do that.
Agent (Pam Chavez): Alright.
Agent (Pam Chavez): Yeah, that she was going forward with that. So.
Customer: Alright. Yeah. I. Okay, yeah. I can't believe that these clowns when I should clouds decided nobody can fly out of Toronto till after 11:00. It's like wording yeah.
Agent (Pam Chavez): Well, it's like, well because you, because you have the transfer on there, and I'm like, and I don't.
Customer: Yeah, I thought I actually called.
Agent (Pam Chavez): I've kinda sort of tied myself and checking those things out prior before looking at.
Customer: Yeah, well it's, well, way back when we use Viking air and they gave us that flight coming home and the reason we didn't book it as they gave us a really shitty flight going from Reno to Duluth. There was a red, a red eye and carry Sydney but yeah, but yeah, they booked us on the 8:00 out of Toronto to Denver and it's like okay, if they booked it it's obviously good slight but yeah, yeah, yeah, I still haven't gotten anything from you yet. Maybe it's kind of.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): And then you asked me to book at cause I know.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): It's valid flight. Yeah.
Agent (Pam Chavez): I don't get it.
Customer: And wherever I keep checking my email. Yeah. Could be long. You guys are just doing the door. Oh, you and rose. Are you doing another trip? Are you there?
Agent (Pam Chavez): Marla land.
Agent (Pam Chavez): Uh-huh.
Agent (Pam Chavez): No, we're just both of us and her husband are going over to Paris afterwards and I'm just, John and I are just yeah, we're just doing that part of it, no we're doing, talk.
Customer: Oh, that's cool. Are you guys on a Viking? Are you doing a, how're you doing biking talk? Are they putting you in a hotel in Lisbon before or has it, is that how that work? Thank you, bye.
Agent (Pam Chavez): No, it's just, it's just like I said it's just the Darrow so we're actually going into Porto and leaving from Porto. Yeah, but we're going we're uh-huh.
Customer: Okay! Okay well that's a lot easier cause we learned that Lisbon and then you have a whole digital bus ride getting a freaking port out. So, yeah.
Agent (Pam Chavez): Oh, is it really the? Well, that's kinda nice because.
Customer: Well, it's not that long but they break it up. They, did you stop for lunch and you go on a tour of this university town. They don't want you to get to the ship to like three or four. So, they no, they purposely make it an eight hour venture even though it's not haven't got any from me.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Yeah, we actually booked a book the pre night hotel and stuff. So we'll get there on Thursday, get on the ship, on Friday which is kinda nice we just got to, I mean, we don't John, I don't even wait till like 10:45 in the morning, so that's kind of a nice okay time to lead and stuff. We, I mean, I know I'm gonna have to get up at 5:00 anyway but.
Customer: Oh, okay. Yeah, yeah.
Customer: Wow, yeah.
Customer: Yeah. Yeah, yeah, yeah, you'll be awake pinging about stuff or whatever. Yeah, I hear you. Yeah.
Agent (Pam Chavez): Yeah, yeah, but just to finally go in and it's been actually kinda nice to know cause my mom, my 92 year old mom I know you know about this, she was not doing well. She actually went to the hospital like had, was there for like three weeks and then, wasn't a hundred percent sure what's going to happen and each it was a little scary but now she's, she seems to be doing okay. Yeah. So I think we get to go I have insurance in case something happens but I think she's, I think she's good enough for it to go. But yeah, so I keep on reminding her Mama and we've been a week.
Customer: Yeah, yeah.
Customer: Okay. Oh, wow. No, yeah. Oh, yeah, yeah, it's doing good. Oh, alright. Yes, go, go. Yeah, make it happen. Yeah.
Customer: Yeah, that's cool. Alright, what's up? Yeah, yup. Yup. We know, I know what you mean. Yeah, I still haven't gotten anything from you so if I, if I don't get anything in the next five minutes or something be transmitted or so.
Agent (Pam Chavez): Just so you know.
Customer: Unless it's hung up on your end or my end. You're good. No.
Agent (Pam Chavez): I sent it to both you and, and Terry and Michael's copied on it too. So okay, sure, sure it should be there and all.
Customer: Okay, yeah. Oh, oh, okay, that's cool. Okay, yeah, when I get a response, but I mean, that sounds great if you guys can okay, save me the half.
Agent (Pam Chavez): Yeah, yeah, we'll take to take a few minutes to see if you get it and shoot me an email back and I'll send it over to guest relations to have, to have them book it. Alright, thanks, of course.
Customer: Alright, yeah, I will. Yup, alright, super. Alright, Pam. Yeah, hey, I appreciate you guys helping me with this here for a deal cause that's thing and I'll, I'll make thinking about it. Cool. Alright, yeah. Yup. Alright, thanks. Have a good one. Bye-bye.
Agent (Pam Chavez): Oh, I know. Alright, talk to you soon. Thanks. Thanks.