Agent (Rose Morrissey): Hi, Mary! This is rose.
Customer: Oh, hi rose. Thank you for calling me back last night but I was out at the club for the welcome back party.
Agent (Rose Morrissey): Oh, my gosh, you were Galvan around.
Customer: Oh, listen I think I do it too much. I have gained so much weight because all I do is eat and drink and golf.
Agent (Rose Morrissey): Well, going yeah. Do you have a?
Customer: And you know, well golfing is not that much exercise to overcome. You know. Three glasses of wine at the bar.
Agent (Rose Morrissey): Well, at least your swing is doing well, right.
Customer: That is true. I am trying, it's just unbelievable. Oh, my god. Okay, well, thanks for calling me back. You know. I'm trying to book some shows while I'm in Las Vegas is the reason I one of those extra nights and.
Agent (Rose Morrissey): Well, what can I help you with mm-hmm.
Agent (Rose Morrissey): What are you looking for?
Customer: I'm, yeah, I just need what shows.
Agent (Rose Morrissey): Oh, you want a list of shows that's, oh.
Customer: Oh, no, I've got, yeah, I can't, I found that. I started looking at the Las Vegas website and I found a whole bunch of shows, but I just wanna make sure this stuff, I, one of these documents that I've got says my start date is 314. But then, I did another pre night which I think is 313, correct?
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Hold on a second.
Agent (Rose Morrissey): Yeah. Hold on a moment. Let me look at your confirmation from.
Customer: Okay.
Agent (Rose Morrissey): This is for the desert. A, yeah, okay, hold on, cause we just added another.
Customer: Sis. Yeah.
Customer: I know and, and my invoice shows where the other pre night has been added in for money which is fine but the date of my.
Agent (Rose Morrissey): You're coming in, you're arriving into Las Vegas on the thirteenth.
Customer: Okay. Alright, I just wanna make sure. Okay, thirteenth, alright, cause, it, cause this piece of paper says start date fourteen maybe on.
Agent (Rose Morrissey): Mm-hmm yeah, thirteenth so.
Agent (Rose Morrissey): Maybe you need a new updated. Maybe you're looking at one that it's not updated yet.
Customer: Okay, maybe. So, oh, okay, alright. Well, I was giving a little bit nervous about it and I'm thinking, oh, you know, before I spend a whole bunch of money booking a show, I just wanna.
Agent (Rose Morrissey): Okay, I'll email it to you. Yeah, so.
Agent (Rose Morrissey): No, you have a, you have the four seasons Las Vegas, March 13th March 14th. And and then the fifteenth is talk, yeah, I'm done. You're staying at the ride, carn. At on the post in palm spring.
Customer: Fourteen and then fifteen is tack. Okay, got it.
Customer: Oh, yes I am. I was.
Agent (Rose Morrissey): You know what that is on top dime. That's your gift of time.
Customer: I know. I was so excited about that because originally I think it was pre, but they gave me the money for the post cause it's more money, got it, got to save something here.
Agent (Rose Morrissey): Yes, yes. Yes. That's one thing about like, about yeah, mm-hmm they will take the expensive one, they're very good about that.
Customer: Yes.
Customer: Oh, that, that's just, yeah, no, I'm thinking, okay.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): So your final, your final payment is on the 15th of January, you know that, right? Okay.
Customer: Yeah, I think that's in a couple of days, isn't it? Yeah, okay, if, you know, if all, if all this stuff is not going through all my credit card, just let me know I've got more cards, oh, we're sorry, she's already up to her Max this month.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): So, I will email you the updated invoice confirmation from town to show that you have the a so what shows you're gonna see in Vegas?
Customer: Okay. Alright.
Customer: Well, I want to see O. which I have never seen and I thought I would do that one first that's at the logo and so I wanted to do that the first night and I was able to find a ticket but the DM ticket I mean it was a good seat. Oh, knows in roj. You know which is great but it's like $295. I'm thinking okay, if I'm gonna, before I pay that kind of money for that ticket, I wanna make sure I'm gonna be in Las Vegas that night and.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, me, uh-huh uh-huh.
Agent (Rose Morrissey): Uh-huh, yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, do we do air for you? I think we did right? Let say.
Customer: No we haven't you know, I was, we haven't done a cause we just did added that other night so you know, we can start looking at air anytime.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay. Okay. Okay, okay. Yeah, let's look at the air. Do you want to get your tickets first and then call me the, you send me an, send me an email and say rose? I wanna leave you know at this time.
Customer: Yeah.
Customer: Yeah, yeah, you can. Yeah.
Customer: Okay, let me answer this other call. Hi Maria. Can I call you just way back. Okay, bye. Okay, it's one of my golf buddies. Okay, so let, let me get my tickets but at least I know that I need to fly on the thirteenth and I'm more than likely I'm going to have to fly through Dallas. Cause everything out of here goes through Dallas and then back on whatever date. I'm coming back.
Agent (Rose Morrissey): Okay, sure.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Mm-hmm.
Customer: So, so let me, let me get my tickets and you can look at air when your spare time and we can talk later today or we can talk next week.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Okay. Okay. Yeah, we need to get your error once you have all that set and then give it to so they can come and pick you up also. Are you gonna do the, are you gonna do the show on the thirteenth or the fourteenth?
Customer: Absolutely.
Customer: No, I'm gonna do, I thought that when I got there the thirteenth. Cause I have a feeling it's gonna be the show is a 7:00 show and I don't want to get there on the thirteenth. At the point that I'm rushing from the airport to a 7:00 show. If it turns out that I can't get the 7:00, I have to take the 9:30 show. Then maybe I'll do it the thirteenth cause surely I'll be there by 9:30.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Yeah, yeah, but we also have to take in consideration, you know, airlines are crazy these days as well.
Customer: I know. See that's why I thought well I'll just get there the thirteenth I'll do the show on the fourteenth and is it that afternoon I want to go see that new spear place and then on the fifteenth calk said something that they're going to do their opening dinner. Yeah, the opening Jenner early enough that you could do a show.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh, yeah.
Agent (Rose Morrissey): But not till 6:00 PM.
Agent (Rose Morrissey): Oh, nice. Okay, okay.
Customer: Oh, so, so there is a 9:30 show which is another circus le, it's Michael Jackson, one. It called, at, at the man delay which is part of four seasons. So I'm thinking of that would work.
Agent (Rose Morrissey): Oh, I heard a lot of people like that mm-hmm.
Agent (Rose Morrissey): Yeah, yeah, you know what, maybe you should call the four season and ask them if there's gonna be any discount tickets for their people at the hotel.
Customer: Oh, maybe. So I think that's a good choice. I may just call them and see if they can do a better job on tickets for me since I know what I wanna see, talk, talk to the concierge.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yeah, yeah, tell them, yeah, talk to the counters column now and talk to the, tell them you're going to be there with tok and, and you know types name goes really far with these hotels I tell you so.
Customer: Okay.
Customer: Yes, and then I can tell them which shows I want to go to that sort of thing.
Agent (Rose Morrissey): What is, what is the airport you're flying out of again? I'm sorry.
Customer: Oh, R-S-W southwest Florida.
Agent (Rose Morrissey): Oh, SW okay, hold on a second. Let me just look.
Customer: Yeah, it's in Fort Myers.
Agent (Rose Morrissey): Let me see what they have. Well, you can go a Houston on your united or southwest via Denver. It will put you in Las Vegas at 5:48 PM but hold on a second.
Customer: Oh.
Customer: Okay. Now what about American? Cause they fly directly out of R-S-W to Dallas and, and then Dallas to Las Vegas.
Agent (Rose Morrissey): Oh, let me.
Agent (Rose Morrissey): Okay. So they have a R-S-W to Charlotte leaving at 7:44 AM. Arriving Charlotte at 9:45 AM. Leave Charlotte at 11:36 AM. Arriving Vegas at 145 PM. That's not bad.
Customer: Oh, no.
Customer: Okay, no that's not it's that early morning leaving. Okay, well let's kinda look, yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): You don't like that? Well here's, yeah, and then the other one is leaving at 11:46 AM on American, Charlotte at 1:48 PM leaving Charlotte at 2:59 PM, arriving Las Vegas at 4:57 PM, that's at 5:00.
Customer: Yeah, that's cutting me close. Yeah.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): You don't like to leave in the morning. Let me have to get up really.
Customer: No, I don't mind cause I, that was one of the reasons I thought when I just, when I got there on the thirteenth I would just kind of chill and you know, get ready for a big fourteenth and fifteenth and so on.
Agent (Rose Morrissey): Let me see the other one is delta airlines. So, but their business calls are all, all sold out.
Customer: Yeah, well I don't want business. I, I'll do coach on this one.
Agent (Rose Morrissey): I tell you, yes, or, or just do comfort seats. They have, they have one that leaves at 6:50 AM. Arriving Atlanta at 8:41 AM. Leaving Atlanta at 9:45 AM arriving Vegas at 11:24 AM.
Customer: Okay, yeah.
Customer: Wow.
Agent (Rose Morrissey): Usually the first flight in the morning. They're not gonna cancel it. Yeah. Yeah, it's the ones in the afternoon.
Customer: Are not the ones that get cancelled? You're right. Okay, okay.
Agent (Rose Morrissey): Let me see what that fair is. One moment, one W. three and then returning, what is the return.
Customer: I think it's. Let see.
Agent (Rose Morrissey): Are we?
Customer: 22.
Agent (Rose Morrissey): Hold on.
Customer: 2022.
Agent (Rose Morrissey): 22, I don't have it. Okay, let me get, yeah.
Customer: I think so.
Customer: Cause I have that extra.
Agent (Rose Morrissey): March 22nd 22 March hold on a second. Is that March 22nd because.
Customer: Yeah.
Agent (Rose Morrissey): Let's see March 22nd Las Vegas to I know, need to pull up the, yes.
Customer: Yeah, that would be Palm Springs.
Agent (Rose Morrissey): I come here.
Agent (Rose Morrissey): Actually, you're coming back home on the twenty third cause the tour ends on the twenty second then you're staying there one night.
Customer: Are you sure?
Agent (Rose Morrissey): Yeah.
Customer: Okay.
Agent (Rose Morrissey): Yeah, cause that one night is between, yeah, the tour ends on the twenty second. Yeah, yeah, yeah, twenty third so twenty third from Palm Springs.
Customer: Oh, yes. Okay. Yeah, I'm looking at my notes here. Yeah, it is the twenty third.
Agent (Rose Morrissey): Okay, Palm Springs to Minneapolis to R-S-W. On delta. So you're gonna leave po, yeah, Palm Springs at 12:25 PM departure. Arriving Minneapolis at 5:43 PM, leave Minneapolis at 6:55 PM, arriving R-S-W. At 11:20 PM. Oh, let's see what that fear is.
Customer: Ma, Minneapolis.
Agent (Rose Morrissey): Oh, oh, give me a break.
Agent (Rose Morrissey): That's for, you know, the comfort seats it's like, it's $2,344 who forget them. No way. Let's look at united. You're looking at a 101106. The united leaves at 510 in the afternoon though. I don't like that for that. Simer.
Customer: Yeah.
Customer: I forget that ing.
Customer: Yeah, that would be all night or somewhere.
Agent (Rose Morrissey): Oh, my god. $2,000. That's expensive.
Customer: Is there anything that goes? Cause I mean, you know, I'm so familiar with Dallas, Palm Springs, Dallas back to southwest Florida.
Agent (Rose Morrissey): Yup, 182. R-S-W.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): In there. I can, yeah, Palm Springs, Dallas to R-S-W. You could do 12:45 PM departure or 6:00 AM departure and get into R-S-W. At 6:48 AM.
Customer: Oh.
Customer: No, I don't mind coming home late the twelfth to 12:45 departure would be, yeah.
Agent (Rose Morrissey): Okay, so then.
Agent (Rose Morrissey): Would be better. Okay, so one Y.
Agent (Rose Morrissey): And let me change the outbound to American airlines instead. I delta.
Agent (Rose Morrissey): D D. three.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay, then we wanna leave on the 13th of March R-S-W to Las Vegas and we want American alines.
Agent (Rose Morrissey): American alines only have afternoon flights.
Customer: In American from R-S-W to to, oh, they have, I thought American had some early morning rights to Dallas and then on from Dallas to.
Agent (Rose Morrissey): Mm-hmm via Dallas, hold on a second.
Agent (Rose Morrissey): The DS.
Agent (Rose Morrissey): Let me check. Let me check again. One moment. Yeah.
Customer: Las Vegas.
Agent (Rose Morrissey): Hold on, let's see.
Agent (Rose Morrissey): D-S-W-N.
Agent (Rose Morrissey): Yeah, they have a 6:45 AM flight arrive in Dallas at 849. I can do.
Customer: Okay.
Agent (Rose Morrissey): And then one too March from the W-2 and that is arriving at 8:49.
Agent (Rose Morrissey): $849 arrival.
Agent (Rose Morrissey): 849 we can do 11:20 AM departure. I think 9:10 AM is two early with that connecting.
Customer: Okay, I $49 now. Oh, yeah, that's only, yeah.
Agent (Rose Morrissey): Yeah, yeah, no, no, no, we don't want to do that.
Customer: So 11:20 AM departure.
Agent (Rose Morrissey): Yeah, arriving las veg is it 12:22 PM? That's nice.
Customer: Yeah, that is.
Agent (Rose Morrissey): Yeah, okay, let's see what the damage is.
Customer: Yeah, and you know, I have Lon from here to DFW enough times. I can certainly do coach. I don't know how many hours.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): So.
Agent (Rose Morrissey): So here's the coach price it's $841.20.
Customer: Okay.
Agent (Rose Morrissey): Okay but nonrefundable, okay, to change but no value on the ticket but you do have to pay for the fair differential and the penalty if you change it but you know what? This doesn't, this price right here 84120 does not include a luggage you have to pay for your luggage.
Customer: Oh, yeah. Well that's funny because on American I have maybe I have enough miles or something. Yeah, I think I'm gold at the moment.
Agent (Rose Morrissey): Do you have status? Oh.
Agent (Rose Morrissey): Okay, so what I can do, I'll just hold this well you get your show and let me see if I can find another, you know fair, that will include the luggage because you're gonna pay a $75.
Customer: Okay.
Customer: Okay. Because I mean, the luggage, the luggage, the luggage to my knowledge, is only $30.
Agent (Rose Morrissey): Yeah, 3030 domestic it's about 3030 to $40. I'm not sure, I'll have to double-check but with this low fair it's not gonna, but I will I let me let me hold it and let me double-check and see if there's another that will include the luggage. Okay?
Customer: Yeah, okay, okay.
Customer: Okay, okay.
Customer: Okay, well that sounds good. And the meantime, I'm gonna call the four seasons and see what I can, ro see what's going on out there. What I might be able to do.
Agent (Rose Morrissey): Yeah, speak to the yeah, cancers.
Agent (Rose Morrissey): Yeah, maybe, yeah, maybe he can get you a better seat for that same price.
Customer: Oh, that's true. Yeah, that is true. Okay.
Agent (Rose Morrissey): Mm-hmm okay, thank you ma'am. Alright, take care, mm-hmm, bye-bye.
Customer: Alright, well we'll talk later, thank you. Alright, take care. Alright, bye-bye.