Customer: Hello.
Agent (Taylor Bazzoni): Hi, it's Taylor with publish travel.
Customer: Hi, Taylor, I bet you're ready to choke me at about this point, but.
Agent (Taylor Bazzoni): How?
Agent (Taylor Bazzoni): Nope, no, not at all. It is important that you are happy with your room. And so I guess what I wanna know is, oh, sorry I don't mean to cut you off.
Customer: Well they.
Customer: That's okay. B-J called me today and she's recently been diagnosed with the room with toy. Some sort of disease and she she's getting better but she's a little afraid of the flight of stairs. And yesterday before we confirmed everything I said to her, do you want to take a different cabin? Because I don't, I don't mind. Oh no, I'll be fine. And then today, she said, she thought about it last night and she just isn't sure. So.
Agent (Taylor Bazzoni): You off. Oh, yeah.
Agent (Taylor Bazzoni): That's okay. I can definitely call and see, ideally, we would just upgrade you on the same day and sailing where you're at we just put you in a French balcony.
Customer: Yeah, now.
Agent (Taylor Bazzoni): Now if there isn't one do you want me to supply you with dates to move? Cause just and just so you know, I want to call your nerves a little bit if we don't decide today we can still make changes next week. So if there's anything in the balances we can always make changes. Yeah, so uh-huh no, I, yeah, yeah, I know.
Customer: Okay. I'm going to be in Alaska. Next I'm gonna be in the last of next week. Yeah, yeah, yeah. Oh, okay but if we made changes next week, would we lose the July incentive.
Agent (Taylor Bazzoni): Possibly, yeah, you're right, absolutely.
Customer: Yeah, so, so I don't want to do that. I went online and I don't know if I see the same thing that you see, but when I pulled up device, well when I pulled it up, it, our cruise was not listed, which I take to mean that they probably aren't any rooms left.
Agent (Taylor Bazzoni): You probably do.
Agent (Taylor Bazzoni): Let me check.
Customer: Okay.
Agent (Taylor Bazzoni): I'm gonna pull up my portal and check so maybe we can talk about it before I call them.
Customer: Yeah, cause we don't care in September. What date it could be any day towards the beginning of amount would be better but I know they have a lot of different ships, it really doesn't matter, and it doesn't matter which direction we go. But my, my main question I had read on Facebook which is not always correct but if you cancel one cruise and then get another cruise you lose your insurance. Unless you book, book the second cruise first and then ask them to transfer the insurance and then it might work.
Agent (Taylor Bazzoni): Okay.
Agent (Taylor Bazzoni): Okay.
Agent (Taylor Bazzoni): Yes.
Agent (Taylor Bazzoni): Well, how that would work is we wouldn't, we would just move the booking. You can move the booking. Yeah, you could move it to if you called me and you're like, I don't want to do the sailing anymore. I can move you to a different sailing, you know what I mean? Like, as long as you're not paid in full, we can really do whatever we want.
Customer: Okay. Oh.
Customer: Okay.
Customer: Okay, that reassures me a little. I was.
Agent (Taylor Bazzoni): Yeah, let me pull September fifth through the pesh. Oh, I have a friend balconies. Yeah. Yeah, I can just upgrade you. Do you want me to just pick the low like the lowest, there's two costs of French balconies but it's just location. Are you, do you want me to just choose the lower of the two French balconies in a good location?
Customer: Okay.
Customer: Yeah. Yeah, as long as it's on the, not, they don't call it the main floor but the middle of the ship floor where you don't have to take an elevator or go downstairs, I believe.
Agent (Taylor Bazzoni): If you want it there or you don't want it there.
Customer: No, I want it where we don't have to use stairs and I think that the French balconies around the middle level where you don't need.
Agent (Taylor Bazzoni): Let me look.
Agent (Taylor Bazzoni): They are the only thing I think you're going to have to do is go up the stairs for dinner.
Customer: Okay.
Agent (Taylor Bazzoni): Cause ups you.
Agent (Taylor Bazzoni): Let's see. I'm trying to remember cause they're dining, they're dining sits on top of the ship and you can't, I'm pre, I've been on a Viking ship and if I remember correctly, there are two decks of rooms. No wait, that's not right. Hold on.
Customer: Oh, yeah, cause I'm trying to.
Customer: Okay, I've been on them too and I can't remember and you might be right, the middle deck, might have the lounge, and the restaurant.
Agent (Taylor Bazzoni): Yeah.
Agent (Taylor Bazzoni): The upper deck has the lounge. The middle. Oh, okay, the middle deck has the restaurant. I, so, I was, but the upper deck has lounge and bar. Middle deck has restaurant. So, I was wrong.
Customer: Okay. I think, okay, I think we're more interested in the one that has the restaurant.
Agent (Taylor Bazzoni): Yes, I agree. Okay, so I'll put you on the middle deck which is where the French balconies are. There are plenty of them so I'll call and make that change and I'll get you your updated invoices you won't owe any right now.
Customer: Okay, even the insurance which will be more?
Agent (Taylor Bazzoni): That is true. Do you, yeah, actually you're right. I didn't think about that. Yeah, so will I just use the same methods of payment then?
Customer: Yeah.
Customer: Yes.
Agent (Taylor Bazzoni): Which is E check.
Customer: Do you still have that information?
Agent (Taylor Bazzoni): Oh, yeah, I sure do. It's right here. So yup, so okay, so I'll call and do that. I will pay the differences and your E check and then I'll send you a new invoice.
Customer: Okay, yeah, that's it.
Customer: Oh, perfect. I'm sorry to do it right before you're off-duty.
Agent (Taylor Bazzoni): Ice. No, no, no you're no, you're totally fine. We'll get, and we'll take care of this so that you're at your minds at east. So, I'll call now and we'll go from there.
Customer: Okay, thanks so much.
Agent (Taylor Bazzoni): My pleasure. Have a good day. Bye. Oh, thanks, I appreciate that. Bye!
Customer: Okay. Bye. Have a good, have a good conference. Okay.
Customer: Bye.