Agent (Lauren Riesenberger): This is Lauren. How can I help you?
Customer: I say good man. I really wanted to talk to you today so, I hope you don't mind me being freshy.
Agent (Lauren Riesenberger): Oh, hey Ed. No, not at all. What's going on?
Customer: My wife and I have looked and the cruise does not come inside with our schedule. So, so we're looking at uni world. And my question to you is how does tables work with uni world? Do you recommend unit world for us? If we can't do tap and do you have any comments about the ships, have you been on them?
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): You know what I mean, they're great people like their service. It's top of the line like I said the ships from to are going to be a little bit more. If you go online you can see the deco. It's beautiful, it's beautiful.
Agent (Lauren Riesenberger): And the only inclusive if people like either, I would do like I said to uni world which we have a great relationship with and you'll get a, we probably have some sort of sale with them. And we'll send a cash back check to you. So it's a little bit more. We mm-hmm.
Customer: Okay. So, so it's a little more upfront and easy compared to and it's pretty much works Tera cruises then in terms of the check back.
Agent (Lauren Riesenberger): We can do a little bit more with unit world as opposed to talk with you know, we may have a sell.
Customer: Okay, and, and the uni world is, the uni world is nice and simple. You tell me to rebate amount and you send me the check this like you do on I know Shanny reason or what never is that just, okay.
Agent (Lauren Riesenberger): Exactly. Yup. Yup, it's just like that. Yup.
Customer: That's the gist of it. Okay let's see if I had any other real quick questions. Is there any that how do you compared, you know, world to tap very briefly?
Agent (Lauren Riesenberger): The nice thing about uni world. Honestly, would I like feedback is that they do offer a wide range of excursions, it's not just your standard like walking to her.
Agent (Lauren Riesenberger): It's gonna be the same client Tel, it's just gonna be, is just more simple, the ships are just more simple and then uni world is just gonna, you know, they're gonna be, be more detailed, there's still be beautifully done ships. You know, still all inclusive. Five star, my girlfriend lee, she's been on a cow and a uni world. She loved the world. Her and her daughter raved about it. She actually liked it better than so, you know. It just, it's people's preferences.
Customer: Okay, they're going to be more Fe.
Customer: But, but, but, but exactly, exactly why it's hard to say that but it's a win-win really sounds like.
Agent (Lauren Riesenberger): WellRight there's, it's not like cou just something over uni world or just something over tow to make them really different. It just comes down to itinerary availability, cabin preference and do you kinda want more more simple ship or do you want something more, you know, with mots or van? Go on the walls and you know Sanders and stuff like that beautifully done, or both, so.
Customer: Mm-hmm.
Customer: Yeah, yeah, yeah, I know we were looking we were actually looking we're looking at the most or Nate one that is that looks like something out of it's wide do looks like of side.
Agent (Lauren Riesenberger): That, that's how I've been trying to just, yeah, like they're beautifully done. They're not gody but like for some people they are so you just have to kind of steer those people in the right direction but I mean, if you're.
Customer: Well, we're looking at, we're looking at two at two. We're looking at two on the Dane and we were gonna do the one on the Maria Teresa which is the really super body one, I mean, it depends on your view but and then but they there's also the which is more recently remodel and it does, we kinda like that one a little better. It doesn't do VM as well. But we like the Germany part of it. So we're going to just, I, I'll talk to my wife, you confirmed everything. I don't need to ask anymore. We'll pick cabin and figure it out in the next week or two. And right now they say they have a ten percent sale when I look online and, yeah this that's good till May 31st. Is that, is that a probably a real sale or will they continue a past May 30th one. We're looking at August of 25th of August.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Okay.
Agent (Lauren Riesenberger): Mm-hmm.
Agent (Lauren Riesenberger): Mm-hmm.
Customer: Or you don't know, you can't forget it.
Agent (Lauren Riesenberger): The further out you book, I mean I don't know if they'll continue with that sale. I mean the only thing, like the nice thing is if you book to get that rate, and let's say in like six months there's a new promotion. I can call them and see if like instead of ten percent of twenty percent off, I can see, I just don't want you to miss out on a ten percent. So I don't know if they'll extend it.
Customer: Yes, so you're aware of that, okay the other thing is that they also have seen a lot gentler than on cancellations they said if even if I don't buy cancellation, protection they give you all your, they give you the $500 or whatever it is back in credit up until a 120 days. So I can cancel a year from now and I would still get all my money back except $500 would be in the form of a credit but they do want payment. They do one payment in fully, year and a half in advance in order to get this percent but we.
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Yup.
Agent (Lauren Riesenberger): Yeah, yeah.
Agent (Lauren Riesenberger): Yup.
Agent (Lauren Riesenberger): Exactly.
Agent (Lauren Riesenberger): Well, yeah, that's the toast but yeah, they're much more lenient is very strict with their river cruise policies so that is kinda nice. I mean, something to look at as well. I know we talked, I don't know if you looked at Phoenix, did you look at Phoenix river cruises.
Customer: Nothing. Yeah, nothing on the schedule that works. It, it's a tough schedule cause we want, we want to do, we prefer no hotels. Although we were looking at the two days in because we, this is our first dip into the river cruise and we're not good at tours and hotel. That's why we never do tours. We don't like have to be on the bus at a certain I'm in the morning you know and all that. So that's why we're looking for the simplest river cruise where it's only the boat. And we decide we're going to do the but then we decided we like the, we decided we like the Danny better. And now we're picking between two danes, 11 does a little less Thandi but they do more elsewhere and we're not sure we want to go to a Viana party and and a castle at night. We're just not those kind of people.
Agent (Lauren Riesenberger): Gotcha. Okay.
Agent (Lauren Riesenberger): Gotcha.
Agent (Lauren Riesenberger): Yeah, I hear you.
Agent (Lauren Riesenberger): The Daniel.
Agent (Lauren Riesenberger): Yeah, I don't blame you. I, I'm not, I, I'm good. So, yeah, I'm just like, you, I mean the, Daniel it just has a lot of rich history of course with the war and, and all that kind of stuff. What I found it's very interesting I mean, everywhere I went I mean, in eastern year, I mean, it just gorgeous. The re, two is my favorite. I maybe going in October with AMA on the re, but I mean, it's just, it's your preference. Yeah, I would apes wasn't my favorite and I'm going to be honest, just the people are a little bit cold because of where they're located and just how they're raised but everybody loves a past. It just wasn't my favorite, I liked, I like to be anna, to be honest but I, that's everybody's different. So yeah, I can look at.
Customer: Mm-hmm.
Customer: Mm-hmm.
Customer: Well this one, this one does. We were between 22 of them, ones in shandon. Ones divine or something and one's on the Aris and one's on the Marisa and I can't one in chanted. Dan, you and the other one is divine in it's another word, the light but is it, is it, is it, yeah, is it, it's the Dan you versus in chanted. Dan new I think and we're on the side of it. Delightful the one that does not do the Maria race of the crazy.
Agent (Lauren Riesenberger): I'll look.
Agent (Lauren Riesenberger): I'll look at them.
Agent (Lauren Riesenberger): I'll look at it. I'll take a look now that you just mentioned it.
Agent (Lauren Riesenberger): Okay.
Customer: It does the be ast but anyhow we like parts of it and we'd like to didn't do at night but it did other thing but you can't go to solve. We can't do so burg on that one. So, have you done the thing?
Agent (Lauren Riesenberger): Yeah.
Agent (Lauren Riesenberger): Yeah, okay.
Agent (Lauren Riesenberger): I have not. No, no I did the Viana part so it's either, it's like a toss up which one you want to do.
Customer: You're gonna just.
Customer: Yeah, I think that the Salberg a long bust right too. It's a long day. I.
Agent (Lauren Riesenberger): It is, it's a longer one, I mean it but if you're going to be there and you got the time. Sure. But yeah, I'll look at the itinerary but now that you mentioned them.
Customer: Okay, I appreciate it, yeah, give me a call back in, in a day or two. You don't have to do it tomorrow at eleven. I, you got what I need now but give me a call back in the next couple of days or I'll send you an email and I'm ready to talk a little more. But this is all I needed now.
Agent (Lauren Riesenberger): Of course.
Agent (Lauren Riesenberger): Okay, yeah, I'll let you, I'll let you know, I'll look at the itinerary, see what I think.
Customer: Yeah, we're looking at to August seventeenth of 25.
Agent (Lauren Riesenberger): August 17th August 17th of 2025.
Customer: 25, and they have, and they have two day at two shifts. One is, is Norberg boa pass and the other one is what packed out Ota pass.
Agent (Lauren Riesenberger): That's what I did pass out, it put the past. Yeah, would be cool because of the you know, the history there and stuff. They'll just bus you know, or you'll fly in and then, you know, start your cruise but yeah.
Customer: Yeah, we, yeah, we were looking at it. We that one that goes to past ur, that's the one we got it more excited about. But I, yeah and I can't remember it. That's in Shannon or divine the names. But I do know it's on the address and not on the reason.
Agent (Lauren Riesenberger): Got it.
Agent (Lauren Riesenberger): Okay, I will take a look. Alright sir. Have a good one. Have a good day tomorrow. Okay. Bye.
Customer: Thanks a lot. Thank you, Lauren.
Customer: Thanks, bye.