Agent (Pam Chavez): Hey Kevin.
Customer: Hey, Pam, how you doing today?
Agent (Pam Chavez): I'm doing okay, thank you. How are you?
Customer: Just hanging out another lovely day. Yeah, hey, well, I, it's weird. The mountains are covered in snow and we're like fifty degrees, kinda like Albuquerque where it's you know, yeah, there's a valley in mountains but you had a snow resorts. Have a bunch of snow which is good, I mean, the stay resorts, yeah, super packed. Yeah, we need, cause we need the water just like New Mexico desk.
Agent (Pam Chavez): Nice.
Agent (Pam Chavez): Oh, what do you have, do you have snow there or what do you have over there?
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Yeah, that's good. Yeah.
Agent (Pam Chavez): Exactly, exactly, yeah. It's like 46 degrees and like hurricanes force wins over here. Good Lord, anyway.
Customer: Yeah, we want to book.
Customer: Yeah, I had some friends who were flying, they're actually going to, well, they're going to cruise out of Florida and they were flying through Denver yesterday and they cancel all their flights so they had to scramble to, to, go to San Francisco and catch a flight today for there, weird stuff. Yeah, hey, we got a, yeah, I got a letter from biking about some kind of, it's a special code but it yet, you can't use it online. It says you have to call Ken know, your travel agent.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Yup. Alright.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): What is it ESC 24 or SE?
Customer: Okay, it's, yeah, it's, yeah, F-V 324.
Agent (Pam Chavez): 324. Yeah. Okay.
Customer: I it something about if you have a previous something booked to get something I don't know but yeah, cool. So this is what we wanna do, we want to do Alaska one but we want to we want to do it in 2020.
Agent (Pam Chavez): Yeah, yup.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Okay. What month?
Customer: August, there's one on August 24th, it's on the vik. Ryan.
Agent (Pam Chavez): What is the name of the cruise?
Customer: It's Alaska and the inside passages.
Agent (Pam Chavez): Okay.
Agent (Pam Chavez): Okay. What category?
Customer: We were gonna do a looking at rooms it's, I think, it's a P-V one.
Agent (Pam Chavez): Okay.
Customer: And I have his on the website. He looked at see what rooms are available. I think 5082.
Agent (Pam Chavez): Ce in here.
Customer: Yup.
Agent (Pam Chavez): Oh, okay.
Agent (Pam Chavez): Back or front. Yeah.
Customer: I, yeah, it came up at 5082 is a room. I don't know if that's I guess it's the back. Yeah, you showing that I don't have. You can look at your, yeah, do you got a, does it tell you what rooms are available?
Agent (Pam Chavez): Okay, that's towards, that's at the back. Yeah, okay, sorry I just, did they location to choose. Yeah.
Agent (Pam Chavez): Yes.
Agent (Pam Chavez): But that's the, that's in that category. That cabin is the closest to the med. Yeah, 80804508215083 either one of those.
Customer: Yeah, yeah.
Customer: Close to the middle. Yeah, that's a good one.
Customer: Oh, let's see, let's see if I'm going south. Is it, yeah, I don't know, I'll go with the 82, yeah. 5082 thank, yeah, Carrie wanted, we want to do the Denali explorer, it's a pre.
Agent (Pam Chavez): Either say.
Agent (Pam Chavez): Okay. Okay, do you want any of the?
Agent (Pam Chavez): Yeah, mm-hmm.
Customer: And then the post we were going to do that rocky mountain air.
Agent (Pam Chavez): Nice.
Agent (Pam Chavez): That'd be cool air, air, they don't do the.
Customer: Yeah.
Customer: Is biking offering, like $599 or something goofy. I think they are. I don't know.
Agent (Pam Chavez): Give me a look.
Customer: Yeah, I've.
Agent (Pam Chavez): Yup, $599 economy, they don't offer business.
Customer: Yeah, you can put it on there and if it, yeah, yeah, do it and if they gave me shitty flights, I'll just book my own thing.
Agent (Pam Chavez): So, nowhere plus.
Customer: Yeah. Well, I don't think, would they do that to like Alaska, I guess it was.
Agent (Pam Chavez): Yeah, they do, they offer for a $100 per person but that has to be paid with deposit so I probably wouldn't even want to pay that yet and.
Customer: No, I'm not. Yeah, because I don't, I don't, there's only so many ways to get the angry and it's go to Seattle basically.
Agent (Pam Chavez): Through Seattle. Yeah, yup. Alright let me let me do what I need to do. I can't add that S3 24 whatever it is, because I don't know, they have to check and stuff that you actually are passed and stuff, so, yeah, let me do what I need to do and I can go ahead.
Customer: Yeah, no, that's fine.
Customer: Oh, okay, yeah.
Customer: Yeah. Hey, here's one more thing from you. Yeah, I was at a Viking webinar from paves did, I don't know if you know about okay and Janet Anderson sent an email loud about some additional promotion that Craig Abas is thrown in.
Agent (Pam Chavez): Yeah, yeah.
Agent (Pam Chavez): Yeah, yeah, a 150 dollar onboard credit per person, per person, yeah. Mm-hmm yup. Alright. Well, let me get this taken care of and I'll send a quote and course deposit only gonna be the $50, so.
Customer: That's it. Yup, you got it. She sent me an email with all this stuff. Yeah, cool. Alright, sounds good. Yeah. Great.
Customer: Yeah, and do they make the final payment six months prior how does that work? Do you get, asw? Cool, thank you. No, that's cool. Alright, sounds good. Thanks Pam. So, yeah, you too. Bye-bye.
Agent (Pam Chavez): Yup, that's, yeah, that's exactly, that's exactly what I've got to call and do here. I'm gonna hold the booking right now and I'll call them and do all that stuff. Thanks, Kevin, have a good day. Bye.