+1 787-632-6219 · Aug 7, 2026 · 1:51 PM
Outbound · 00:35 · Planner: Shari Bazzoni · +17876326219
Send Maria a follow-up email with the ocean view NCL quote details and cabin options for 12/20/26, along with encouragement to call back or book online if interested. Set a reminder to attempt contact again in 2–3 days if no response.
Full analysis
What happened
Agent Shari Bazzoni reached a voicemail and left a callback message referencing a prior automatic quote request the customer (Maria) had submitted for an ocean view room on NCL departing 12/20/26. The agent offered further assistance, provided a callback number (866-412-8020), and thanked the customer for their business and referrals. No two-way conversation occurred.
Emotional read
No emotional state to assess; customer was unavailable and did not participate in the call. The agent left a professional voicemail message.
Closing technique
Attempt: none Outcome: no_close_attempted Payment: none
Topics & signals
| Topics | ocean view cabin pricingNCL cruise quote |
|---|---|
| Cruise lines | NCL |
Analyzed 2026-08-07 13:55:18 by claude-haiku-4-5-20251001. Confidence 0.30.
Transcript (565 chars)
Customer: Mail the person you're trying to reach is not available. At the tone, please record your message. When you have finished recording you may hang up. Agent (Shari Bazzoni): Hi Maria, this is sherry at publi travel. Just giving you a quick call on the automatic quote you requested for ocean view room on NCL for, it looks like 122026 I'm happy to assist with this. Let me know if you have any questions if I can check further. I'm here till six Central Time today 866-412-8020 we do appreciate your business and referrals. You have a wonderful day. Bye-bye.