Kevin Rose · May 5, 2026 ยท 8:22 PM
Outbound · 00:47 · Planner: Pam Chavez · +17752246283
“One time it was goofed up on Delta and she couldn't do the TSA or like, whatever you call it.”
Confirm the corrected dates of birth are now accurate in the booking system and verified against travel documents. Follow up after next flight to ensure no further TSA or check-in issues occur.
Full analysis
What happened
Pam called Kevin to verify dates of birth for Kevin and his travel companion Carrie before their trip. Kevin acknowledged that Carrie's date had been recorded incorrectly at one point, which caused an issue with TSA PreCheck or similar travel documentation when they tried to use Delta. Kevin provided the corrected dates (Carrie: April 9, 1958; Kevin: April 8, 1955) and the agent confirmed the information. The call concluded successfully with no outstanding issues.
Emotional read
Kevin is casual and cooperative, with a matter-of-fact tone. He acknowledges a prior error without frustration and readily provides corrected information. His demeanor is transactional and efficient.
Emotional arc through the call
steady throughout; Kevin remained calm and cooperative despite recalling a prior data error that had operational consequences.
How customer sees Pavlus
- negative · date of birth was recorded incorrectly at one point, which caused problems with TSA PreCheck eligibility when they flew Delta
- positive · agent Pam proactively called to correct the error before it caused further problems
Process friction
- customer's travel companion date of birth was recorded incorrectly in an earlier interaction, causing TSA PreCheck issues with Delta
Customer behaviors
correcting biographical data after prior errordescribing downstream impact of data entry mistakecooperating readily with verification request
Topics & signals
| Topics | date of birth verificationbooking correctionTSA PreCheck/travel document issue |
|---|---|
| Cruise lines | Delta |
Analyzed 2026-05-24 07:33:37 by claude-haiku-4-5-20251001. Confidence 0.60.
Transcript (899 chars)
Customer: Hello. Agent (Pam Chavez): Hey, Kevin just quick, quickly carrie's date of birth. I wanna make sure I have this cause I know at one point I didn't have it right? Customer: Yeah, yeah. Customer: Yeah, one time we had a goof up. Yeah, do you want me to read it to you? She's April eighth. No, April ninth. It's, 49501958. Agent (Pam Chavez): And what is your date of birth? Agent (Pam Chavez): Yeah, April 9th. Agent (Pam Chavez): 1950 and you're 481955 okay. Customer: April 8th Monday. Yeah, she's 49584 8:55, yup. Agent (Pam Chavez): Okay. Okay, I just wanted to make sure cause I know I had it screwed up at one time and I didn't want it to be long. Yeah, I know. Alrighty, cool, sounds good. Thanks. Bye-bye. Customer: Yup. Yeah, one time it was goofed up on delta and she couldn't do the TSA or like, whatever you call it, you know. Cool. Alright, sounds good. Thank you. Bye-bye, yup.