Richard Kaban · Aug 6, 2026 ยท 11:59 PM
Outbound · 01:07 · Planner: Susan Bender · +19177713461
“the globus deposit is refundable. It is not globe, that's globus policy. So once you pay deposit it is nonrefundable”
Follow up with Richard and Arlene within 24 hours to confirm they received the voicemail and are ready to proceed with the Globus tour booking, or to address any remaining concerns about the non-refundable deposit policy.
Full analysis
What happened
Agent Susan Bender left a voicemail callback to Richard and Arlene responding to their prior voicemail inquiry about Globus tour deposit refundability. The agent explained that Globus deposits are non-refundable per company policy, and itemized the costs: $250 per person for the tour deposit, $300 per person for non-refundable air add-on, and additional non-refundable travel protection if purchased. The agent offered to answer further questions but did not attempt any booking action or follow-up commitment.
Emotional read
The customer is not present on the call; this is a voicemail response from the agent. The customer's emotional state cannot be assessed from this transcript, as only the agent's side of a one-way message is captured.
Customer behaviors
seeking clarification on deposit terms prior to booking
Closing technique
Attempt: none Outcome: no_close_attempted Payment: none
Topics & signals
| Topics | deposit refundabilitytour pricingair add-on coststravel protection |
|---|---|
| Cruise lines | Globus |
| Objections | concerned about non-refundable deposit policy on Globus tour |
Analyzed 2026-08-07 00:05:20 by claude-haiku-4-5-20251001. Confidence 0.60.
Transcript (696 chars)
Customer: Please leave your message for 917-771-3461. Agent (Susan Bender): Hi, hi Richard and Arlene you left me a voicemail wanting to know if the globus deposit is refundable. It is not globe, that's globus policy. So once you pay deposit it is nonrefundable and their deposit is $250 per person just for the tour. If you take air with globus then that's another $300 per person. Agent (Susan Bender): Non-refundable air deposit and then of course, if you take their travel protection that is nonrefundable also. Okay, let me know if you have any other questions. I think I got it all here, but if I missed anything, let me know and I hope you too or having a nice evening. Take care, bye-bye.