Edward Goodman · Jul 10, 2023 · 7:31 PM
Outbound · 01:01 · Planner: All Pavlus Recording · +13015185426
“I did email Oceana casino department for those three bookings cause you added the simply more promotion with them just to see if there's any additional casino credits”
Send the updated invoices with confirmed casino credits as soon as they arrive from Oceana; follow up with a brief call or email to confirm receipt and answer any questions.
Full analysis
What happened
Agent Lauren Riesenberger called Edward Goodman but reached his voicemail. She left a message referencing prior conversations between the customer and team members (DeeDee and Donna), informing him that she had emailed the Oceana casino department regarding three bookings to inquire about additional casino credits related to a 'simply more promotion' the customer had added. She indicated she was awaiting updated invoices and promised to send them once received. No customer response or engagement occurred.
Emotional read
No emotional state captured; the customer did not engage in the call—the agent left a voicemail message on an answering machine. No live conversation occurred.
How customer sees Pavlus
- neutral · Agent references coordination among multiple Pavlus team members (DeeDee, Donna, Lauren) handling the customer's bookings, suggesting some internal delegation
Customer behaviors
waiting to receive updated invoiceshas multiple bookings requiring tracking
Topics & signals
| Topics | casino creditspromotion applicationbooking updatesinvoice management |
|---|---|
| Cruise lines | Oceana |
Analyzed 2026-05-26 17:08:27 by claude-haiku-4-5-20251001. Confidence 0.30.
Transcript (887 chars)
Customer: Hi, this is Ed Goodman, please leave me a message. Customer: At the tone please record your message. When you finished recording you may hang up or press one for more options. Agent (Lauren Riesenberger): Hi, and Lauren at Pavlis. Hope you're doing well. I know while you, I was gone, you spoke to DeeDee and my office or Donna and she was able to assist you. And I wanted to let you know I did email Oceana casino department for those three bookings cause you added the simple, simply more promotion with them just to see if there's any additional casino credits and I have the most up to date invoices. Well, I'm just waiting on those. I just wanted to give you a heads up and let you know where we stand. So, once I receive those new invoices, I will update them and send them over your way. Of course. Any questions let me know 866-658-3934 hope you're doing well. Bye-bye.