Agent (Kendahl Isbell): Thank you for calling publish travel, this is Kendall, how can I help?
Customer: Hey Kendall, this is Kevin rose. I usually deal with Pam but I think she's off until tomorrow. So the lady I talked to said you could help me out.
Agent (Kendahl Isbell): Yeah, happy to help. Yeah, she is, she works Monday through Friday. Typically for.
Customer: Yeah, yeah, that's cool. Alright, can you get, can you give me a quote on a Viking cruise?
Agent (Kendahl Isbell): Sure, do you have, let's see. I see your past guest already with biking. So you know the drill, right? With like the parks and everything. Okay.
Customer: Yup. Yeah, yeah, yeah, lots of lots up like, yeah, you, I've failed like a lot with them. Yeah. My wife and I have, have, we're looking at a, okay. Okay. Oh.
Agent (Kendahl Isbell): Okay. Cool. Let me just look it up and see if I can do it real quick with you on the phone. Cause usually I can kind of give you an idea cause I know what our park is for Viking. So biking is the easier ones I can quote over the phone, whereas some of the other ones it's a little harder, but I'll do my best, okay, which itinerary is it that you want?
Customer: Yeah, okay.
Customer: It's gonna be, you want the cruise date the name of the cruise. What how you want to do this? It's called the Viking world void biking world voids four and it leaves on 14th of January, 2028 from LA.
Agent (Kendahl Isbell): A little. Oh, the Viking world. Okay.
Agent (Kendahl Isbell): Oh, okay. Voyage.
Customer: Mm-hmm four let me call it, yeah.
Agent (Kendahl Isbell): Folder.
Agent (Kendahl Isbell): Just definitely an ocean for sure.
Customer: Yeah, yeah, yeah, yeah, it's a 153 days, so it's an ocean, yeah.
Agent (Kendahl Isbell): Oh, Lord, yeah.
Agent (Kendahl Isbell): Spiking world four okay, this one is giving the, oh, wait, hold on let me just make sure I have the right dates cause I'm looking at 2028 correct.
Customer: Yes, there's multiple dates you don't want to do 2027 you want to do 2028 yeah.
Agent (Kendahl Isbell): Okay, so this one's got the free business class airfare.
Customer: Mm-hmm all sorts of stuff. Tips cu, the lot of short credit, yeah.
Customer: We've done two world cruisers before. So, we know what I like to expect.
Agent (Kendahl Isbell): Oh, good. Okay, good deal. I'm looking to see if the, cause, with world cruises, let me look and see, see which one you lasted.
Customer: Mm-hmm 2019 maybe.
Customer: No. Yeah, you talk to word cruises or any cruise. We just did, oh, we they yeah, we actually did one that Viking calls a Lango world cruise which a man Artic Milwaukee and just finished up it last may I think. Yeah, yeah, so we we're past guest, obviously.
Agent (Kendahl Isbell): World cruise.
Agent (Kendahl Isbell): Mm-hmm.
Agent (Kendahl Isbell): Oh, wow.
Agent (Kendahl Isbell): Oh, yeah, no, no, I was just looking to see.
Agent (Kendahl Isbell): It's helpful to note for world cruises sometimes we do things a little differently. So I was just making sure that I have accurate info on here and that one was in may you said of last year.
Customer: Okay, sure.
Customer: The one we did last year. Yeah, it was from February. It was the seventy day, February of may. Yeah, it went from an art to come to a Milwaukee. I'm thinking.
Agent (Kendahl Isbell): Mm-hmm.
Customer: Call the Lo, two world cruise through a monkey wrench in there with north south instead of east-west.
Agent (Kendahl Isbell): I think I found it.
Customer: Looking to see if I went on it. I don't know what you're looking at.
Agent (Kendahl Isbell): Oh, it's just for my records. I'm just looking to see for our system something really quick before I give you pricing. Yeah.
Customer: No, I was just curious what you're checking to see if I'm legit or what?
Agent (Kendahl Isbell): Oh, no, no, no, no, I found you. I know you're legit, yeah, we appreciate all your business. So, yeah, I found you no problem. As soon as she said you were Pam's guest, I was just making sure. Okay, so we did the, okay, the voucher voucher discount, so we did $400 per person and you got the E. check discount last time so I was just making sure that I'm accounting for.
Customer: Alright.
Customer: Yup. Yup. Yup, yup.
Customer: Didn't they do it?
Customer: Yeah, and they got some. Yeah, and they got some kind of double, past discount. I don't know that biking off-line.
Agent (Kendahl Isbell): Yes, they do! Yes, they do. So basically, what we'll do is, cause I can just not that you're wanting to pay for it right now but I can get it on a courtesy hold for you and that way you can see the breakdown. Yeah.
Customer: Yeah, that's usually what I do and then, then when you guys send me an invoice, I can read it and say, you know, Vikings given me double passenger or and you know, Pavlus doesn't do a whole lot and I realize that.
Agent (Kendahl Isbell): So, we'll, based on last time it looks like we'll do the $400 per person, which gives you $800 off then then we'll also do the onboard credit. So it's $1,000.
Customer: Would, they? Oh, okay, yeah, I thought, yeah, it's not that. But yeah, I could have swore I got an email from Pavlus it said, is it $400 per person off.
Agent (Kendahl Isbell): Uh-huh.
Agent (Kendahl Isbell): It's $400 per person that we will do for the world cruises. But it, but we also offer the double pass guest discount to will also help as well. So, anything additional that's from Viking, but we have a promo code that we give them to get, to make sure that you get that double pass guest discount.
Customer: Yeah.
Customer: Yeah, yeah, that's what I'm asking.
Customer: Yeah, okay.
Customer: Yeah, cause they got a double thing going and you guys get something going and yeah, so you guys throw in 400 a person.
Agent (Kendahl Isbell): 400 a person then the thousand for the onboard credit then we'll also do whatever, whatever promo code we can get you with Viking. Sometimes it'll only let us do one but since this is a world cruise, I'll see if I can try to get more than one for you. Obviously the free air is, is included, so.
Customer: Yeah.
Customer: Yeah.
Customer: Yeah, we.
Customer: Yeah, but, yeah, I know that but they get yeah, I know all that.
Agent (Kendahl Isbell): And then they also offer, so Viking is gonna give, it looks like $4,000 per couple for the store excursion credit $2,000 for a couple for this credit, and all that stuff too, so, that's what you're getting from bike but.
Customer: Yeah, right.
Customer: And another, yeah, they're gonna give me $8,000 because it's $4 and four and, and then there's a past discount I, that they got going so, yeah.
Agent (Kendahl Isbell): Right, so yeah, so this looks good I'll go ahead and call them let me just make sure that I have the right suite in mind for you cause they have different.
Customer: Yeah.
Customer: Yeah, I know where room I want. Yeah, I'm looking online right now.
Agent (Kendahl Isbell): Okay, which room would you like?
Customer: I am looking at, of course, I clicked on something else when I was talking to you. So, I'm gonna pick a room it's gonna be like, it's gonna be a DV six, which probably doesn't mean anything to you and it's gonna be it's on the third level.
Agent (Kendahl Isbell): Yeah, DV six is helpful cause there's a couple of different deluxe for Rando so that's very helpful to note.
Customer: Gonna be.
Customer: Yeah. Yeah, yes, yeah, no, it's all, it's scam. All these. Everything's the same room. We've been on V. One through DV. Six is all the same room. It just depends where you are in the sh, no, no, yup, yup, yup, yup. No, I know biking and like as much of biking how about I do trust me we've got, well, really 33 world cruises if you count in article logic too. How about 3070.
Agent (Kendahl Isbell): Correct, correct.
Agent (Kendahl Isbell): 370. Okay.
Customer: What are you showing open, what are you showing open for DV? Six, can you look something?
Agent (Kendahl Isbell): They won't, they won't show me until I call them. I mean, they have the plan here like I can see the ship and everything. But it's yeah, unfortunately, not.
Customer: Oh, okay.
Customer: How about you can't see what's available.
Customer: Alright. Cause I, I'm on their website and it says build your crew. So it's it looks like 3070 is available, I think.
Agent (Kendahl Isbell): 307. Oh, okay.
Customer: The DV six.
Agent (Kendahl Isbell): What would be your backup if you can't get that one?
Customer: AG.
Customer: See if I got that you're showing it open right now.
Agent (Kendahl Isbell): Okay. Okay. I'll give him a call and see if I can get it, get it done for you today which it shouldn't be a problem.
Customer: Okay.
Customer: Okay, and you can give me a quote. Is that what I'm looking at? And with all the, you know, that all the stuff that biking offers. Yup, that's cool. Alright yeah, just, yeah, and it'll say it's good for like you know, 24 hours or 72 hours or whatever you guys do. Yeah, cool. Alright, sounds good. I appreciate it Kendall.
Agent (Kendahl Isbell): Yes sir. Yes I'll send you over a, a pal quote. Yes, absolutely, so, it'll be a pal copy and if I can copy. Yeah.
Agent (Kendahl Isbell): That is correct.
Agent (Kendahl Isbell): My pleasure were you guys just going the two of you or were you referring someone to publish today as well. I wasn't sure if you guys had anybody else joining?
Customer: We're just going by ourselves, we're just doing our home gig. Yeah, yup, but you're showing that leads. Let's see at leas LA on January 4th or January 14th, 2028 and it, and it, yeah, and it goes and yeah, and at least start to stock home June 15th, 2028, yeah, yeah, cool, alright, I appreciate it.
Agent (Kendahl Isbell): Okay. Okay, sounds good.
Agent (Kendahl Isbell): January 14th is what I see, yeah, Los Angeles choose.com.
Agent (Kendahl Isbell): Mm-hmm.
Agent (Kendahl Isbell): Oh, it's my pleasure. Thank you so much for all your time and your business with us, we really appreciate it.
Customer: Alright, no, you bet so yeah, if you can shoot me an email sometime today or whenever you get a chance. I appreciate it. Alright, great. Thank you Kendall, have a good one. See you. Bye.
Agent (Kendahl Isbell): Yes, I can do that today. Absolutely, you got it, uh-huh my pleasure. You too, bye-bye.