Customer: Doing.
Agent (Pam Chavez): I'm doing well, thank you. How are you?
Customer: Doing good. It's snowing and Reno which is pretty cool. So, yeah, I'm looking at my window, yeah, it snowing yeah, which is pretty pretty wild. Yeah. Yeah.
Agent (Pam Chavez): No way.
Agent (Pam Chavez): Oh, well, that's kind of, oh, well, do you have that all the time or no? You don't usually. Right?
Customer: We're kinda like, aback we, you know, we have a ski resorts. Oh, yeah. No, we have a, yeah, lake Taho ski resort that's big big-time stuff, yeah. Yup. So, but it's usually we don't, you know, sometime in December we get it, so it's kinda nice to see it. It, hey, I got a question on Viking. Okay, you know how you guys give us, do you give a shipboard credit or some kind of credit? Which one there's a difference and you say how do, because John Kaylor went on that cruise with us, that little river cruise and they didn't, they didn't pay for any excursions get a drink package. So, so he said, Viking gave him a check when he got off a ship.
Agent (Pam Chavez): Okay, I'll a coker. Thank you. Well, yeah, yeah, yeah, yeah, okay, got it.
Agent (Pam Chavez): Yeah, that's, yeah, mm-hmm, mm-hmm.
Agent (Pam Chavez): Mm-hmm. Yeah, yeah.
Agent (Pam Chavez): Mm-hmm. Mm-hmm.
Agent (Pam Chavez): Yeah, yeah, it's really stupid. It's real. And I'll explain to you, I'll explain to you what happens on that, okay, so once we call, when we call in, your onboard credit, this from Ablis right? We call that in if you have any excursions or if you anything booked on your account at all all they're gonna do is return your money the $300 or minus E E. Amount to you. Yeah, and that's what they're gonna do and that's the biking so weird, I mean, the onboard credit is supposed to be when you get on board but if you have something already booked, they're just gonna give them money back to you, which is a good thing, I guess but.
Customer: But then, but then, it's stupid but explain it because, yeah, they, okay.
Customer: Yup. Yup. Yup, yup.
Customer: Yeah.
Customer: Yeah, right.
Customer: But see, I, yeah.
Customer: Okay, cause the Bizarro thing is, we did two river cruises and they booked it under one reservation, right?
Agent (Pam Chavez): Mm-hmm. Mm-hmm.
Customer: So, we got 600, we have $600. So I called biking and said, hey, I got two river cruises, it's the same stupid confirmation number and I said what happens if I don't spend $600 on the first part if I want to send spin on the second they said you can't, they said you have to spend it all on the first or you don't get any money back. So, Carrie and I signed up for a drink package we did excursions, you know, and, and the tips and all that stupid shit to spend $600.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Customer: Cause they told us you can't get any money back or you can't use it on the second cruise which is a bunch of bus. Yeah. So then, John Kaylor calls me when it gets back and said, hey, did I can give you money back. I said he no, didn't give me and he said, well, they gave me money back. So, it's weird.
Agent (Pam Chavez): Well, yeah, kind of.
Agent (Pam Chavez): It's, I mean, I think it's the timing on, on the.
Customer: I guess cause I asked them specifically and they said, no, you don't get anything back, spend it or lose it, that's, you know. So I spent it you know, that we did shit, we just to use it, if, you know what, yeah, well, see, here's the question we're doing that, we're doing this biking, an article cruise and biking is given us a, a $3,000 and, and you guys are getting us $1,000, right.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Yeah, yeah, we did that one time too. Mm-hmm.
Agent (Pam Chavez): Wait, is that the, is that the Ts? Okay, okay.
Customer: Yeah, the longer to no, yeah, yeah, yeah, so we're going to get $4,000 okay and I know a guy on the cana now he's going south he's on the ship and I'm way to an article and I emailed them and he goes the, he goes the problem we're having is we have a lot of money to spend from Viking you know they and there's you know there's nothing in the store bed because it's you know it's not really made to, to sell stuff like the normal ships have jewelry and disclose and all this shit. So he said he said we're having a real hard time spending the money or credit or wherever you want to call it so, and so, would bike biking doesn't give you any money back of their money right.
Agent (Pam Chavez): Mm-hmm. Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): No.
Customer: I didn't think so. So, so, here's my question. Yeah, if, so, they're gonna give us 3000. I think you guys give us a thousand. How do I do, is there any way I can say use the Viking money for stuff and then I could save the Ablis? I mean, I don't know how this stuff works.
Agent (Pam Chavez): Basically, use it or lose it. Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Or if you make your, when can you make your excursions? What can you do your excursions?
Customer: Yeah, but there's not a whole lot to do cause I, we've been on it, we know it is, we go kayak and a kayak. It's free. And, and, you know, there's not, and we did the sum marine, so I'm not spending $1,000 on a sub marine, right? And, and some of the options like, Ma, you pea, you, they're out, they're out of control, they want $12,000 and I'm not about the se pea $12,000 that.
Agent (Pam Chavez): Mm-hmm. Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): $12,000, you didn't much to beat you for how long?
Customer: It's a much of pizza Gaga, you do three days and what? But still well no, they fly, you to match your pu on the train, you spend the night you go to then they fly to Kido and then you and you're in the APAC a day and a half, and know it's a total rip off, I read about it and it's like, I'm out there, so, you know so yeah, so you guys give us, is it called shipboard credit or onboard credit.
Agent (Pam Chavez): Oh, it's a cruise or whatever it's a pack. Yeah, that's a lot. Mm-hmm.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): I don't know if they, I, I'm not sure exactly what they call it mean but it's just, just on board, I mean, but yeah, and, and yours is going to be called in probably about a month in advance.
Customer: Oh, okay. I just didn't know how to differentiate.
Customer: Yeah.
Customer: Let me pull my, let me pull out the, yeah, let me. Yeah. Cause I go to my account the biking as an onboard account and it says you know, we have $1,000 but it really doesn't tell you where it comes from, it just you know, it's bizarre, shit.
Agent (Pam Chavez): Yeah.
Agent (Pam Chavez): Well, right now you have I'm looking at your emotional Ites you got $500 per person. Shipp. Credit spas shops, laundry $500 short excursion, credit per person. So, that's $1,000 and then $500 per person ship or credit for V-E-S members. So, that's probably what that $1,000 is you're talking about.
Customer: No, okay.
Customer: Yup, yup.
Customer: Yup. Yeah, yes. We got, yes, so we got $4,000.
Customer: But, so yours, yeah, yours is called onboard credit, cause I'm reading it.
Agent (Pam Chavez): Ours is not even going to be in there until about a month before.
Customer: Yeah. But no, I'm looking at the invoice you sent me and it says description Ablis travel onboard credit. I think they play games with how it's hello one's, like shipboard credit and one's. I.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): How's word it? Well, I yeah, I don't, I don't know, I'll be a hundred percent honest I don't know exactly how, what the difference is but let me look at something real quickly because I can.
Customer: Adam. Okay.
Customer: Yeah, yeah.
Customer: Yeah, I'm just curious because if we don't spend at all I would much rather get a check back from you guys, you know, out you, I mean, from biking for the money that tali through in. So I.
Agent (Pam Chavez): Right.
Agent (Pam Chavez): Well, if you have a, like I said, when we call it in about a month in advance, if you have excursion booked or an excursion or two books, they'll just refund you the money.
Customer: Yeah, yeah.
Customer: Yeah, we have a booked in. We, yeah, yeah, we can't even book anything till January 5th or some shit. It's way out there cause we're in the.
Agent (Pam Chavez): If you have something booked and you've already paid for and it's called shipboard credit by the way, because I'm looking at one that was called in and the gift order says $300 shipboard. Credit. So, but if you've got something that you've already paid for on excursions, but you won't, because you've got a $500 per person short excursion credit. So you have to use that up before the $1,000 we'll get like returned to you I think. But then again, it's not, it's not gonna be till January. Well, that far away.
Customer: Yeah.
Customer: Yeah.
Customer: Okay. Alright. I mean, I can, yeah.
Customer: Right.
Customer: Yeah.
Customer: Yeah.
Customer: I don't know, I just know that.
Customer: No, we can't even book anything cause I can't book an excursion with till January 5th well but yeah. I and I know Viking they don't always give you the correct answer. I've learned that cause you know the people who answer the phone, or do the chat. The, they, they're not that well trained. Alright. Well I figured I'd just ask you just to try to figure this mystery out. Cool. Alright. See going on vacation.
Agent (Pam Chavez): Mm-hmm.
Agent (Pam Chavez): Yeah, yeah, yeah.
Agent (Pam Chavez): Mm-hmm. Mm-hmm.
Agent (Pam Chavez): Yeah, that's. Yeah, that's what the whole situation is, is the timing on on when the onboard credit is called in and stuff. So.
Customer: Yeah.
Customer: Yeah, I always go to my king thing once a week just to make sure they haven't screwed anything up. So I always checked in to look at the money cause they have thing my and all that stuff. Cool! Alright, well, I appreciate it. So, Taing some time off of work Thanksgiving; that's all that.
Agent (Pam Chavez): Mm-hmm okay. Okay. Yeah.
Agent (Pam Chavez): Yeah, and I, I sent my manager a message I was like, I'm off on the day before Thanksgiving too so crap, I put the wrong day, so.
Customer: Who do you work for you don't work for Michael, do you?
Agent (Pam Chavez): No, Michael Michael's now in our.
Agent (Pam Chavez): What is it called advertising cove Av.
Customer: Well his wife does something right. I was reading a blog with she wrote some kind of stuff I didn't show I don't even know what that is she a high roller.
Agent (Pam Chavez): Oh, she's a wait, who? Michael's wife, Michael's wife is a lawyer, Michael.
Customer: Well, it said some, somebody named stole it was a lady, is it?
Agent (Pam Chavez): Style, yeah, that's, there's Shelby is the president of the company. Shelby's aunt, Shelby is Michael's aunt Mr. Pavlis. Is the owner of the company Shelby's are president Michael is the, he used to be my manager. He used to do arc marketing. There you go. Thank you. He's the marketing person but Michael is Shelby's uncle.
Customer: Shelby. What? Oh, I didn't know they shit, I thought Craig Ablis was oh, god. Okay, okay, okay.
Customer: Advertising, your marketing, yeah.
Customer: Okay, yeah, cause I read the blog sometimes and and she'll be she wrote an article and I just assume that was Michael's wife. So that's okay.
Agent (Pam Chavez): Terson.
Agent (Pam Chavez): No, no, that's Shelby his aunt.
Customer: Oh, so there's a little family stuff there. Well, good for them. Cool, alright, well thank you, appreciate it have a good one. And we'll after yeah, come December I'll talk to you about booking this hotel and a rapid city but it's no, no hurries, alright, talk to you later. Bye. You too, thank you too, bye!
Agent (Pam Chavez): Yeah, yeah, yeah. Alrighty my pleasure. Thank you. You too.
Agent (Pam Chavez): Okay. Okay, sounds good. Thanks Kevin. Have a good day. Happy Thanksgiving. Thanks, bye-bye. Bye.