Agent (Rose Morrissey): Hi, how are you?
Customer: I'm well thank you. How are you?
Agent (Rose Morrissey): Oh, my goodness, this ring rant.
Customer: Do you have some time off over the holidays?
Agent (Rose Morrissey): No, no, just Christmas day and new year's day and then back to the.
Customer: Oh, my gosh.
Customer: That is unreal. Oh, well.
Agent (Rose Morrissey): I work last week but I have a question so they have on too late. But May 3rd and April 26th for saber France, it, it's still sold out and it's already full already. So they're gonna go the only reason why they would cancel is an illness or a death in the family. Okay, you but May 28th but that means just to come back home and go back.
Customer: Okay.
Customer: Sure.
Customer: Yeah, yeah.
Agent (Rose Morrissey): I don't think you want to stay Europe for a whole month.
Customer: Oh, no, no, I don't, okay. So, no, let me ask you this. I get, I do you think it's worth waiting another thirty days to see if anybody has to cancel or, or close.
Agent (Rose Morrissey): Yeah, yeah or a month. I have, yeah.
Agent (Rose Morrissey): We could, you never know. You never know.
Customer: Closer to the date, I mean, because it's four months out.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Mm-hmm cause everybody is paid in full, just like you have paid in full on your other one. Mm-hmm.
Customer: Yeah. Yeah, so the only thing that would happen is if, you know somebody had an illness or whatever and they canceled and got their money back, or whatever.
Agent (Rose Morrissey): Can hi?
Agent (Rose Morrissey): Yeah.
Customer: I mean, what do you think about that?
Agent (Rose Morrissey): The only thing with this. Okay, so the only thing with the river cruise, you'll get your deposit back, but not your insurance.
Customer: Oh, the insurance would not.
Agent (Rose Morrissey): You know, you get, yeah, let's see if they cancel because they're paid in full already. Now. The terms and condition of that transaction now is if you cancel there's going to be a penalty, and then you have to file it with the insurance company Unli, yeah.
Customer: Yes. I mean, but if you had a medical, if you had a medical reason or something you the insurance company would cover, wouldn't they? Yeah, well you know, I just don't know.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): I know.
Customer: Not, I don't know whether to take a chance or to, to come back to you and say, well, let's see if I can leave Amsterdam and do something else.
Agent (Rose Morrissey): Yeah, I was thinking of you want to do another tour in that area. Have you been son, Normandy?
Customer: Yeah, I had.
Customer: I have but I don't think I want to go in April when it's cold.
Agent (Rose Morrissey): Thank.
Agent (Rose Morrissey): Oh, yeah, yeah. Yeah. That's right. That's right. Mm-hmm.
Customer: Yeah, I really don't think so. You know, there were some, well, there was some others that I looked at trying to think I was trying to figure out.
Agent (Rose Morrissey): Maybe look around let's see.
Agent (Rose Morrissey): Which one?
Customer: Dates where the other trips for some reason, I wrote Spain and portico.
Agent (Rose Morrissey): Oh.
Customer: Yeah, but.
Agent (Rose Morrissey): Well, have you done the door river?
Customer: I have not but I don't think they're running this time of year. Yeah, well, why don't I take a look and see what else I might come up with cause I had. What was.
Agent (Rose Morrissey): Oh, yeah. That's right, that's right.
Agent (Rose Morrissey): Okay. Yeah, I didn't, I didn't think you wanted to or bod.
Customer: Yeah.
Customer: I don't know, I don't know, look at it later tomorrow or something, and see if there's any at what?
Agent (Rose Morrissey): Yeah. Yeah, yeah! Have a, have a look and let me know.
Agent (Rose Morrissey): Fine. Let me know and, and, and we got time. Mm-hmm.
Customer: Yeah, well, you know, the, I got, I mean, the time is there to wait, but I mean, it could be like two months before and do I want to wait that long which has something to do with my flight to the other trip. The flowers, but, Holland, yeah, so I'm thinking okay.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Right.
Customer: I don't wanna book a trip over there.
Agent (Rose Morrissey): Look at the one, look at the one to board the river cruise and you know what, that one, you take the high-speed train from Paris to the own let's see what date they have on that, hold on a second.
Customer: Okay.
Customer: Okay.
Agent (Rose Morrissey): The dates on that and they're available. So, they have one on the twenty fifth small group.
Customer: Yeah. But I can't to go until the twenty, I think we decided the twenty sixth.
Agent (Rose Morrissey): 26, yeah, so that one ends on the twenty fifth so, you would go from one tour to the next.
Customer: Yeah, I'm not sure I what ship is that on? Excuse me.
Agent (Rose Morrissey): Let me see this terrison. It's actually, this is a tour, a land tour.
Customer: Oh, it's a land tour. Okay.
Agent (Rose Morrissey): Mm-hmm it's a land tour. Yeah, it's a land tour. Look at it, I'll email you the link and look at it and you tell me what you think.
Customer: Okay, yeah.
Customer: Yeah.
Customer: Well, you know I can certainly look it up too but you know I had looked at a whole bunch of others. I think I looked at a northern Italy but I don't have the dates just right on those that for I mean I'd have to go back to the catalogs and take a look there's, there's also a, a classic Italy and I'm not sure what that entailed. And then there is one that goes from spaying down to the south of Spain. I think it starts in bars alone or somewhere but I'll look at it again.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): That's fine. Look at it again and I'm gonna email you this link of this one I'm looking at and see click on below link.
Customer: Okay. Alright.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): I just sent it over to you. Okay. I'll tell, leave you on the wait list for now and, and we'll get back to. Yeah. Yeah, okay.
Customer: Okay.
Customer: Oh, at least. Yeah, yeah, at least. I mean, you never know somebody may, you know, break a hip or, you know, what I'm saying.
Agent (Rose Morrissey): Yeah, yeah, yeah, yeah. No they no, I've had people cancel two days, two days prior and that they broke a, a Emer.
Customer: Yeah.
Customer: Oh, my gosh. Yeah.
Customer: Oh, my gosh! Yeah, you know, you just never know. Yeah, so, leave, leave me white listed for a while. I will do some research again tomorrow and see what I'm thinking might also work if something doesn't work out and that's it. I did ask, I did ask you to send me the information on the essence of South America and I got something from your customer service or guest relations or whatever they sent me a, a, a thing on essence of South America. But it didn't have it was not the one I was looking for. The one I'm looking for is very detailed about what the pack and, and the transfer who to call if you're late or any of that kind of stuff, and a a day by day.
Agent (Rose Morrissey): Yeah, yeah, mm-hmm.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Alright.
Agent (Rose Morrissey): Uh-huh. Uh-huh.
Agent (Rose Morrissey): Just.
Agent (Rose Morrissey): Oh, okay. Okay, I got Tak on the other line they'll send me something right now.
Customer: Okay, alright, well, I'll get back to you I'm in a day or so.
Agent (Rose Morrissey): Okay. Alright.
Agent (Rose Morrissey): Did we do your air on that? As in say South America.
Customer: No we haven't, we were waiting to see if I could get on savoring France, oh, you mean South America. Yeah, yeah, I've got the air that's not a problem. Yeah, I've got all that it's just you know, the arrival information and any delays and then they talk about, you know, your passport and all that other stuff, but then they give you a real detailed day by day.
Agent (Rose Morrissey): No, no, no, that in South America, I think we did, yeah.
Agent (Rose Morrissey): Oh, that's scar.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Okay. Alright, I'll get that from and, and email it to you.
Customer: Okay, sounds good. Happy New Year to you.
Agent (Rose Morrissey): Thank you, Happy New Year to you. Thank you so much Mary. Take care.
Customer: Okay, alright, we'll talk in the next day or so.
Agent (Rose Morrissey): Okay, let me know. Okay, thank you. Yeah, bye-bye.
Customer: Okay, will do. Alright, thanks rose. Bye-bye.