Richard Kaban · Dec 20, 2023 · 10:07 PM
Inbound · 02:11 · Planner: Tina Simons · +19177713461
“Is Susan Benda in today?”
No follow-up recommended from this call segment; the customer was successfully connected to Susan Benda as requested.
Full analysis
What happened
Richard Kaban called in asking specifically for Susan Benda. The agent Tina Simons confirmed Susan was available, took his name, and transferred him to Susan. No trip details, booking information, or substantive travel discussion occurred during this call—it was a brief routing call only.
Emotional read
The customer was polite and cooperative throughout this brief interaction. There are no emotional cues suggesting frustration, enthusiasm, or strong sentiment either way. The exchange was purely transactional.
Customer behaviors
requesting a specific agent by name
Analyzed 2026-05-27 21:31:19 by claude-haiku-4-5-20251001. Confidence 0.30.
Transcript (529 chars)
Agent (Tina Simons): Thank you for calling paws travel, this is Tina. How can I direct your call? Customer: Yeah, is Susan Benda in today? Agent (Tina Simons): She is. Let me see if she's available. Can I take your name? Customer: Okay, thanks. Yeah, Richard can. Agent (Tina Simons): Alright, hold on. Just a moment. Customer: Mr. Dan to do it on our road. Agent (Tina Simons): Thank you for holding Richard. I'm gonna connect you with Susan. She is available? Customer: Yeah. Oh, okay, thanks. Agent (Tina Simons): My pleasure.