Customer: Hi, this is Ed Goodman.
Agent (Ryan Taylor): Hello, Mister Goodman, this is Ryan from the guest relations department of As travel how are you?
Customer: Good, I'm really good. I really appreciate you getting back to me but I, it was something that was clear hard to clarify by email. I, so I, yeah, it seems to me that the, I'm really, I'm a really experienced cruiser with regent Nosin, so I am and dealing with you guys in pat. So I think I get what's going on but let me just see if I understand it when you tried to add it to my daughter and son in law's booking they said no because they already got a super special these are minors of course, they already got a super special rate and we can't add anything like an Amex credit on to a super special rate. Is that the gist of it using my vernacular?
Agent (Ryan Taylor): Oh, I completely understand.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): A, that is the gist of it, yes. The representative advised that even I tried to get him to, you know, give the exact policy, and he said because it's an off marketed promotion they can't even give it. It's like the lowest they could possibly have the rate and they don't even market and there's no. So, so, yeah, but unfortunately they said that there's no additional promotions or kind of a minim that can be combined with this type of promotion and they call it a, a focus, fair focus promotion.
Customer: To budge, yeah.
Customer: Yeah, yeah.
Customer: Yeah, cause the dam, their damn shifts nearly that's their problem, normally they, of course they do very well but I think I don't know why anyhow it works for us. The next question I had was now, yeah, yes, they did add it to the, to the.
Agent (Ryan Taylor): Mm-hmm. Mm-hmm.
Customer: To the booking and you can, I don't really look it up. I'm just using here that they did it to the booking on that my wife and I have on the cruise, and then we added our daughter and son-in-law about a week ago and I got it great rate but they added it to hours and I thought we got a good rate but ours was combined with the casino discount and everything else. So it's more complicated and I want to get into maybe they gave it to us as a mistake but either way I'm gonna take what I have and just just require.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Yeah, you know, it is certain rates that are combinable with multiple promotions and usually MX benefit is a combinable, you know, with with every other, you know, amenity or anything else that might be under your reservation but this is just almost of the one exception.
Customer: Okay, now, how often, how far in advance are you allowed to add these? For example, I just booked with Lauren, what she's depositing today, so it's not even deposit it. I just sent her the email, make even get to till tomorrow. It doesn't matter it's on hold whole days but I know she Annie accrued for like a thirteen months from now. And when can you usually add the Amex since you have experience with dips. I thought I would ask you.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Yeah, absolutely, generally speaking, it's actually once the final payment is made because they have to AMX this policy, is that they have to confirm that the entire reservation including the deposits or any other in term payments were made with that Amex.
Customer: Okay, so I'm, so I'm, so, I'm afraid so I'm a little on the left hand side that they allow it for the, for this particular cruise when I don't think the final Al payment is for another week or two or.
Agent (Ryan Taylor): Mm-hmm.
Agent (Ryan Taylor): Mm-hmm.
Customer: So, sometimes they do it in advance.
Agent (Ryan Taylor): I guess so and maybe I can reconfirm with regions policy specifically but usually that's an Amex. Okay.
Customer: No, no it doesn't matter about region. I was thinking about our any cruises a year from now. You're saying hang on wait, wait, wait a little.
Agent (Ryan Taylor): Oh, I see. Yes. Yes. Yeah, generally speaking, like I said, it's anexus policy that they have to confirm that the entire reservation has been you paid for with that specific Plato. So, mm-hmm okay.
Customer: Okay. Alright.
Customer: Alright, that's fine. I'll relax. Sounds like we've done everything we can for this region cruise and then, and another one a cruise the that I have for next thirteen months from now the final payment is until February. So I should really be thinking about that closer to final payment when I ask you about it, right?
Agent (Ryan Taylor): Yes.
Agent (Ryan Taylor): Yes, that's correct. Yeah, and you can always just send them include a message to Lauren, or tell her and she can send us a message to add it and we'll send you the updated invoices.
Customer: Okay, alright, thank you very much, I appreciate it.
Agent (Ryan Taylor): That was truly my pleasure, Mister. Then while I have you on the line is there anything else I can assist you with?
Customer: No, that's fine and, and so whatever, I'm allowed the amenity when pat was rebate, so I'll still get the Pavlus rebate that you guys saw on the invoice for the one that they couldn't add cause that's a able thing, right?
Agent (Ryan Taylor): Correct. Yes. Anything that you and Lauren has confirmed previously about the reservation is, nothing, has, everything remains the same. Nothing has changed there.
Customer: Including the rebate amount which of course, is reduced a little bit because the price of the cruise is reduced a little bit, which is a good thing. So it's all, it's all good. I, yeah, alright, thanks a lot Ryan, nice to talk with you.
Agent (Ryan Taylor): Correct, correct.
Agent (Ryan Taylor): Alrighty. Yup and truly my pleasure. I hope you have a lovely rest of your day.
Customer: Thank you, bye.