Agent (Hillary Cruz): Hi. Hi, this is. Hi, how can I help you?
Customer: Yes, my name is Angelis and I supposed to go on the Mexican cruise for November 7th to fourteen and I'm with the group of a sister Potala. And I am rooming in with mia.
Agent (Hillary Cruz): Yeah.
Agent (Hillary Cruz): Yes.
Customer: Soria floor, oh, yeah, okay, okay, I just wanna go and have some questions, so how much am I supposed to go and be paying for the deposit?
Agent (Hillary Cruz): Yes.
Agent (Hillary Cruz): Okay. Hold on just a moment, I'm gonna pull that up for you.
Customer: I just want to confirm cause sister said, and Mina said $99 per person.
Agent (Hillary Cruz): Yes, so it's a total of $198 for the cabin, so it's just $99 per person.
Customer: Oh, okay. Alright. Do you, well the rest of, sister pos group from Chur from their church and they're flying from San Jose but I mean, a friend and classmate and I am flying from, I don't know a sister told you I'm flying from Sacramento cause I leave close by like a few like about five minutes from the Sacramento airport is my residence.
Agent (Hillary Cruz): Yup. Yes, she did tell me.
Customer: Okay, good.
Customer: Okay. So you will be able to assist, assist me with the my flight there go to long be and then we just go and meet there. How do I go and meet them? And then I mean, do you have, do you, how do you normally do it? Do you normally have like a sign that says fab blue group or whatever it is? Princess group or at the airport?
Agent (Hillary Cruz): Yes.
Agent (Hillary Cruz): Well if we, if we book the air with princess.
Agent (Hillary Cruz): I'll have to see let me just see here, so you would just be flying into. Let me just look at your itinerary.
Customer: So, I think they said they board at long beach.
Agent (Hillary Cruz): Okay. So, yes, so we would just get be flying you into long beach.
Customer: So.
Customer: Mm-hmm.
Agent (Hillary Cruz): And then there will be a transfer. You'll get if we book the error with princess, so you'll have it transfer. So, I don't know. You know I would definitely be able to find out the details for you on, on how to because your flight might be coming in a different time than theirs.
Customer: At.
Customer: Oh.
Customer: Yeah, oh, yeah, so, maybe if you can put it at almost at the same time so, we can go that have on the transfer at the same time.
Agent (Hillary Cruz): It's so that is going to be up to princess. That's gonna be up to their availability but I can certainly get the quotes together for you. So I was gonna work on that later today or at the latest tomorrow because we just wanna make sure you know. So, I know you're the only one flying out of Sacramento then.
Customer: Oh, okay.
Customer: Okay.
Customer: Oh.
Customer: I believe so. I don't know with the rest cause I think they are from church my friends church I think. Or it doesn't matter if you can give me like a good price and then I will be there before they board or check-in at, at the, at the, you know, at the boat or at the ship and we can just, you know, I can probably call them and meet them as a certain place but I wanna make sure I have a transport you know, from the app from the airport to the to, to where we board to the peer.
Agent (Hillary Cruz): I.
Agent (Hillary Cruz): Sure. We can definitely figure that out absolutely and you know, noting that you're all traveling together you know we'll see if we can get you in around the same time as well.
Customer: Oh, that would be great! Yeah, mm-hmm.
Agent (Hillary Cruz): So is, is your are you roommates with Mina?
Customer: Yes. Yes. Mm-hmm.
Agent (Hillary Cruz): Okay, but she's not going to be flying out of Sacramento.
Customer: No, she goes through the rest of the people from San Jose.
Agent (Hillary Cruz): Okay, gotcha.
Customer: Mm-hmm.
Agent (Hillary Cruz): Okay, that's fine. We can definitely work on the air. Let me just see here.
Agent (Hillary Cruz): Okay. So did you want me to, did you have further questions for the moment or did you want to get your credit card for the deposit.
Customer: I I'm gonna pay now.
Customer: Yeah, I will pay for the deposit. So, so, do you know, so when, so when do we know the flight you know, do?
Agent (Hillary Cruz): We have to do the deposit first and then I can work on the air for you guys so most likely, most likely tomorrow I can put all of the air together for everybody but we can, if we can just get the, get you guys get the deposit done and then that way you're, you know, you're ready to go with the cruise and then I can do the princess air and see what we need to do for that.
Customer: Okay.
Customer: Okay. Okay, and then you're from.
Customer: Oh, okay, sure. Oh.
Customer: Yeah.
Customer: So, are, are like those there are 333 steps, Atlan Cabo and the other choices of excursion. And there's only one excursion for each place or do we just, they just drop as at a certain beach. I don't know, you know, how does that work?
Agent (Hillary Cruz): There's usually multiple excursions that you can pick from.
Customer: How do we know it? Because one that I see on the documents it just tells you the time to stop it didn't say itinerary, I didn't see like excursions. So do I go to princes cruise.com or, or are they gonna send it to us as pub, gonna send us the different excursions? I'm sorry.
Agent (Hillary Cruz): Onto.
Agent (Hillary Cruz): You actually will book everything through you'll have your princess account, have you ever sailed with princess before?
Customer: Oh, yes. Maybe, 23 times.
Agent (Hillary Cruz): Oh, okay. Okay. So what you'll do is you probably have a princess account then?
Customer: I may I think so that it's been a while. So I probably will have to dig in and just do the ask for the password or something like that cause I it.
Agent (Hillary Cruz): You'll probably have to just go in and, and get a new pass a password and then once you're deposited you'll be able to look at the booking and look at excursions. I don't know you might not be able to book anything right away, it depends on the date, but if you have any problems with that, we can always get you together with our guest relations department.
Customer: Oh, I see so directly.
Customer: Yes, so, so we so since we're booking through princes so there will be assigned at the airport for me, it say sprints schools when I arrive at the airport for the transfer.
Agent (Hillary Cruz): I don't know just yet. I would have to find out when we get the air booked where you would go if they have a desk there or exactly how that they do their transfers to the ship. But you, I would get you, I would get you guys that all that information beforehand.
Customer: Mm-hmm.
Customer: Okay, so.
Customer: Okay. So you will be our contact person. Okay. Okay. I now, yeah.
Agent (Hillary Cruz): Yes.
Agent (Hillary Cruz): Yeah, absolutely.
Customer: So, I should be ready.
Agent (Hillary Cruz): Oh, sure. Okay. I am ready whenever you are.
Customer: Credit card.
Customer: It's Mastercard. It's the do I just tell it to you verbally or there is a order.
Agent (Hillary Cruz): Yes, no, no, no, just tell it to me verbally and then I put it into our secure system and then when it comes time for a final payment, our accounting department just deducts the discount from pat and she'll make the final payment for you, so you don't have to worry about, you know, making the final payment.
Customer: Oh, I see. Okay.
Customer: I see. So, it will be on the record already. Okay. Alright. It's 5491 1393 0513 9983 and it expires on 103127. Do you need the number at the back?
Agent (Hillary Cruz): Yes, yup.
Agent (Hillary Cruz): I need the three digit code please. Yes.
Customer: 104.
Agent (Hillary Cruz): Okay, Angela. Let me read that back to you. I have 5491 1393 0513 9983. Expiration ten of 2027. And your three digit code is 104.
Customer: Mm-hmm.
Customer: Mm-hmm.
Customer: Okay, yeah, also when I saw the.
Customer: You know, how there was an attachment that you see the first 11 that is published. So it thousand there the name of the passengers, you know, the room and all that stuff. The.
Customer: Her address is my address. Should there be two address, want her address and one my address cause the 1778 iverson with Sacramento is my address but it was under her name. Does that matter?
Agent (Hillary Cruz): It doesn't matter because she currently has, she already was in our system. So we just had that address in here, but it's just under the reservation card, we just have the, those addresses. Does she have a different address?
Customer: Okay.
Customer: I don't know what she gave you but she lives in three month. I am in Sacramento.
Agent (Hillary Cruz): Oh, okay. So, no, actually I don't have her address but I can get that from her. It was just, what period I gave me.
Customer: Okay.
Customer: Okay, cause, cause I saw that under her name was my address and then what kind of room are we gonna have? I mean, the, I just say that we are at the middle to forward and then middle of the sheet is that, like, does it has a windows, an ocean group or an interior, or.
Agent (Hillary Cruz): It's an interior room and you guys are all right next to each other.
Customer: Oh, I.
Customer: Okay. So, interior and next to each other. Okay.
Agent (Hillary Cruz): Yup, and you're a little bit mid forward.
Customer: Yeah, I saw that one on the description and then is, do we need to go and get our insurance while we are on the sheet or on the travel or I mean, I don't know, oh.
Agent (Hillary Cruz): We. Can add the insurance with princess if you wanted.
Customer: Oh, I see. So what would that cover? Just the basic, just tell me you don't need the details though. So it's just like, that does include the cancellation, does that includes like, luggage delay, flight delay, loss damaged and then if I get sick, then put, if I get sick.
Agent (Hillary Cruz): There, well, there's a, there's a couple of different policies. There's two different where there's one that's just cancel for any reason waiver so it doesn't include the medical or anything and then there's one that's the standard protection. Let me just see if I can get you some information on that.
Customer: Mm-hmm.
Agent (Hillary Cruz): Okay, and we can always add that after deposit to just see.
Customer: So there is no combination. They have to be two separate. I have to buy two separate, or.
Agent (Hillary Cruz): Oh, no, no, no, no if you just wanted a I'm gonna send you I'm gonna email you this information. Let me just see.
Customer: I see with.
Agent (Hillary Cruz): So there's.
Agent (Hillary Cruz): There is a waiver and that doesn't cover anything except for just that you get to cancel cause you changed your mind or there's the platinum protection, which covers canceling the cruise medical coverage, emergency evacuation trip interaction interruption baggage protection. Let me just see here.
Customer: Oh, I, how much is that one? So it looks like everything is all bundled together.
Agent (Hillary Cruz): I don't know, I'll have to go back in and check on the booking. Just see here.
Customer: Can we do to also, so, so, if I want, if I'm interested in getting it then you will just go and get it from my, from my credit card in your system.
Agent (Hillary Cruz): Yes! Of course. Let me just see here. Alright.
Agent (Hillary Cruz): Hang on just a second.
Agent (Hillary Cruz): Okay, Angela, what is your email address?
Customer: It's A-N-G-E-L-A. S-H-A-R-R-A-S. @gmail.com Angela Sheri @gmail.com.
Agent (Hillary Cruz): Okay.
Agent (Hillary Cruz): Okay, I just sent that directly to you so that you can take a look at it.
Customer: Three. Alright, let me, let me see.
Customer: What I'm looking is, is there a WiFi?
Customer: In there in the water.
Agent (Hillary Cruz): So right now there is, you don't have any packages. This is cruise fair only. You can purchase their princess plus package which includes a certain amount of drink that WiFi drink package.
Agent (Hillary Cruz): Let me just see it's approximately.
Customer: For seven days.
Agent (Hillary Cruz): Frances plus is, if you upgrade it is.
Agent (Hillary Cruz): Princess plus so the beverage package WiFi for one device crew appreciation which is your Grou for casual dining meals to see and that's usually an additional $65 per day.
Customer: Right.
Agent (Hillary Cruz): If you want the princess plus package when I talked to Perito she said that they weren't didn't they weren't worried about the WiFi because when you get off in port that was where you know, you could get WiFi then but if you wanted to purchase a Wi fi package let me just see if they offer that just by itself.
Customer: I just want. I, the, I.
Customer: It's like I want to go and do something like, cause they're three days that we are in the water. So, yeah, I received your email.
Agent (Hillary Cruz): Oh, good.
Agent (Hillary Cruz): Let me just see.
Customer: The date.
Agent (Hillary Cruz): Okay, so if you wanted to do Wi, wi Fi only it's approximately $20 to $30 per day for one device.
Customer: Okay.
Customer: Per day. And okay, but when we are on the land we could just, we get the Wi fi, you said, right? We can just use whatever WiFi they have there even outside. Okay.
Agent (Hillary Cruz): Exactly! Let me just see here.
Agent (Hillary Cruz): I'm just putting in.
Agent (Hillary Cruz): Do you happen to know Minas man's address?
Customer: Yes, hold on.
Agent (Hillary Cruz): I can make that. I can make that correction.
Customer: Okay, hold on.
Customer: Okay, it's 34047 web food. So it's one word. W. EDF, O. OT web foot loop L. 00 P. Loop free.
Agent (Hillary Cruz): Oh, I'm sorry. 11 moment my pen stopped writing. What is the name of the street again? My apologies.
Customer: Web foot, it's one word W-E-B-F-O-O-T webfoot and then it's a Loop.
Agent (Hillary Cruz): Okay.
Agent (Hillary Cruz): Okay, great. And you said Freemont.
Customer: Three month. It's California, 94555.
Agent (Hillary Cruz): Okay, perfect. I will just change that.
Customer: Mm-hmm and then mine is the iverson.
Agent (Hillary Cruz): Oh, yes, I just changed that so first.
Customer: Okay.
Agent (Hillary Cruz): So when add that and then. So even when you see the public invoice I just added you to her reservation card. So it's gonna come up with her address but your address is also in here as well. So if we need to mail anything to you it'll get mailed separately.
Customer: Okay, okay.
Customer: Okay.
Customer: It.
Customer: To me, okay is that the suit case? Is it the tag for the suit case and ID lanyard or?
Agent (Hillary Cruz): They will actually mail you. I think they mail you the medallion but I don't usually I don't usually handle that part. I have a guest relations depart that sends all of that out and you know I can definitely find that out for you as well. Let me just make a note here.
Customer: Yeah, and that comes like a month before or something like that.
Agent (Hillary Cruz): Yes, yes.
Customer: Okay. Alright.
Agent (Hillary Cruz): Okay. Let me just make a note here.
Agent (Hillary Cruz): Let's see.
Agent (Hillary Cruz): Okay, so let's just see so I can find out about how much the insurance is.
Agent (Hillary Cruz): And then I don't know if I have.
Agent (Hillary Cruz): Do you happen to have or can you confirm what Nina's phone number is?
Customer: Yes mm-hmm, it's 510-557-5221.
Agent (Hillary Cruz): Oh, perfect. That's what I have.
Customer: Do you have her email?
Agent (Hillary Cruz): I do. I have Percy men @yahoo.com.
Customer: Yes.
Agent (Hillary Cruz): Okay, perfect.
Agent (Hillary Cruz): Okay. So I guess I should probably go ahead and give her a call also to see if she wants to get her deposit done today as well.
Customer: Okay, and once we pay and then you give us the information about the flight, is it okay to go and call the airline to get our seat?
Agent (Hillary Cruz): Yes, it is. It depends on the airline. Sometimes they let you pick your seats before, sometimes they do not and they don't let you do it until after you check-in or you could pay for flights, so it depends on the airline.
Customer: Okay.
Customer: Okay. Yeah, but I could go ahead and, and go into their either site and check it then, mm-hmm.
Agent (Hillary Cruz): Yup, yes. Once your error and, and I you might, you're probably not gonna get an air itinerary. I don't forget, I don't officially have people that book princess air a lot. So I need to just kind of refresh myself with that. Let me just see.
Customer: Oh, the.
Customer: So.
Agent (Hillary Cruz): Okay, so air.
Agent (Hillary Cruz): Okay. So I'm gonna find out the insurance pricing for you. We'll get your deposit done.
Agent (Hillary Cruz): I'll call, mia.
Agent (Hillary Cruz): And get her information as well. Mm-hmm, 1393, I'm just checking to make sure I have everything written down correctly.
Agent (Hillary Cruz): Okay, and then do you Angela, do you have any other questions for me at the moment?
Customer: No, I would just wait for the information that you will, whatever it is that will come next and then, that I have you. For the other info you want like, excursion itinerary you want me to go to log into princes cruise.com and find out, I.
Agent (Hillary Cruz): Okay.
Agent (Hillary Cruz): Let me just see if I can find out some information about that right now.
Agent (Hillary Cruz): Hold on just a moment.
Agent (Hillary Cruz): Alright. So you guys are sailing on November 7th.
Agent (Hillary Cruz): Okay. Out of Los Angeles.
Agent (Hillary Cruz): At discovery.
Agent (Hillary Cruz): Okay, here we go.
Agent (Hillary Cruz): Okay, I'm going to send you a link. I'm gonna send you a link and then if you scroll down it shows some of the feature, the featured excursions for each day that you're in the port.
Customer: Oh, okay, good.
Customer: Okay.
Agent (Hillary Cruz): And if you need help with booking any of them like I said we can certainly assist with that. Let me go back in here. I gonna send you.
Customer: Do, do you send the receipt via email? Or it will just, okay. Okay, so I'll.
Agent (Hillary Cruz): Yes, no, no, no. I'll send you a email confirmation when I get that from princess showing that that's been done.
Customer: Okay.
Customer: Okay.
Customer: Let's see.
Agent (Hillary Cruz): Okay, I'm sending you the link now, so, when you get the link you can just scroll down and it shows the excursions.
Customer: Okay.
Customer: Okay.
Customer: One last question, do you know how are in sister pos group?
Agent (Hillary Cruz): Of course.
Agent (Hillary Cruz): Yes, so right now you're, there's going to be eight of you, so there's, there's a 24 cabins total.
Customer: Hey, four.
Customer: Okay, alright, it hasn't come out yet, the team, the one that you sent you make, yeah, yeah, I'm gonna take a while, so but I just take the link and then scroll down you said.
Agent (Hillary Cruz): Oh, it might, it might take just a minute.
Agent (Hillary Cruz): Yes, so just click on the link and scroll down.
Customer: Mm-hmm.
Customer: Okay, let me see.
Customer: There's something that came, okay, seven day, Mexico triview and then scroll down itinerary.
Agent (Hillary Cruz): Click. Yup click on the link first, did you open up to princess?
Customer: Yes, it open up to princes. And then where do I see the excursions?
Agent (Hillary Cruz): Oh, perfect.
Agent (Hillary Cruz): So at the very top, you'll have itinerary and then just keep scrolling down past, past the itinerary, and then it shows featured excursions, do you see that part?
Customer: Uh-huh.
Customer: And the?
Customer: Yeah, I see. Yeah, I see it now.
Agent (Hillary Cruz): And then on the right where it says port, you can click on the different ports and you can see what excursions they're offering. So I think they'll probably offer even more but that's, oh, there's a lot they're offering.
Customer: So I if I keep going to the, right. Okay, there's like four. Okay. Yeah.
Agent (Hillary Cruz): So there's a, yup, where it says port. If you click on the down arrow, you can click on each place that you're going to and it'll give you ideas of what you can do.
Customer: I'll, I'll just play around did. Okay, yeah. Okay, so, so for each, for like on a day one day two I click that and then the excursions will come out. That's it. I put.
Agent (Hillary Cruz): Okay.
Agent (Hillary Cruz): Yup.
Customer: Carbos and lower, I turned. Wait a minute, it won't turn. I'm sorry.
Agent (Hillary Cruz): No, that's okay.
Customer: I don't I don't when I'm ready, when I have time. Okay, I think that's it I'll just wait for the confirmation. Thank you so much for all my inquiries.
Agent (Hillary Cruz): Okay.
Agent (Hillary Cruz): Oh, absolutely. Call me with any questions. I'm happy to assist and I'll give you the information about the insurance and then I'll work on the error for you guys and get you the information as well.
Customer: Thank you so much. You have a wonderful mm-hmm!
Agent (Hillary Cruz): Oh, my pleasure Angela, have a wonderful day. One of the other ladies that's going on your trip. Maria she's just tried to call me right now so I'm gonna call her back.
Customer: Yeah. Oh, okay. Alright, you appreciate it. Thank you.
Agent (Hillary Cruz): My pleasure, my pleasure, bye-bye.
Customer: Bye.