Agent (Victoria Hill): Good afternoon! This is Victoria pal travel, how may I assist you?
Customer: Hello, Victoria.
Agent (Victoria Hill): Yes.
Customer: Hi, it's Joanne winter mental on well I'm so happy I reached you. Good, I'm a bit confused and hopefully you can help me. We've been corresponding via email and sometimes I think I'm following your thread and sometimes I think you're not getting my message. We definitely want you to book the air, was American airlines pre and post and that would be book the hotel which was the Hilton garden in I believe.
Agent (Victoria Hill): Hi, Joanne, how are you today?
Agent (Victoria Hill): Good.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Correct.
Agent (Victoria Hill): Correct.
Customer: We definitely want.
Customer: The transfers, and this is where I'm a little confused on the transfers I've received today an email from another one of your departments. Let's see for the but I don't know where it says what department it is but they said they would help with any booking and in it, they say transfers, in addition to hotel accommodations, we provide comprehensive transfer service to enjoy to ensure smooth transition from the airport to bay Heth. Hotel or ship and vice versa. So, my understanding from you was that when we get into town the day before the cruise, we take the hotel, shuttle to the hotel and then the shuttle the next morning to the airport to try to meet up.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Correct.
Agent (Victoria Hill): Mm-hmm.
Customer: With a, a, an agent that will take us to the ship, am I correct? And thinking that, okay, and then on the, oh.
Agent (Victoria Hill): Yes.
Agent (Victoria Hill): Yeah, so that is one option, correct or the other option that is being mentioned in that email is that, if you're wanting, say like a private transfer or if maybe you wanted to utilize a taxi service or Uber you know, that can also be done.
Customer: Mm-hmm.
Customer: Mm-hmm and that's an additional cost. I'm sure.
Agent (Victoria Hill): Yes, yes.
Customer: Of course. So then on the way back we do the reverse we take the shuttle to the.
Customer: We have to take, we're going on a tour to the Orlando space center. They take us to the airport. We from the airport take the shuttle to the hotel.
Agent (Victoria Hill): Mm-hmm. Mm-hmm.
Agent (Victoria Hill): Correct.
Agent (Victoria Hill): That would be correct. Yes. Yes.
Customer: Okay. Okay, got it. That's clear. We do want the insurance we already have paid for the insurance on the cruise portion. We would like to ensure the ship. I mean, the error part if you can do that, okay.
Agent (Victoria Hill): Yes.
Agent (Victoria Hill): Okay. Now on some of the emails that I have sent and you are very kind to advise me of what your name is on your travel document. I still not receive that information from bill. So if we're booking flights, I need to make sure that how they are being booked is exactly how it's going to appear on whatever travel document he is going to be using.
Customer: Okay. At the Infor.
Customer: Correct, and that's the one I don't think you received because I put my information and then below it I put his and it's, and last night he sent you an email but from my phone with the information, his name is William Ames.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm Miller, correct?
Customer: Miller, M. At, at Miller I sent you previously his passport number. He does not have a frequent flyer number nor does he have a TSA. And I sent you my frequent flyer number to it and I hope you received that. Okay, okay.
Agent (Victoria Hill): And that's okay.
Agent (Victoria Hill): Okay, alright so I again I just need to make sure that how we are booking. I mean if his drivers he's, if he's using his driver's license for his flights just need to make sure again that it is William aims Miller or if it's just William Miller or passport. Okay, okay.
Customer: He's using his, he's using his passport which is William aims Miller, right? Okay.
Agent (Victoria Hill): Okay. Alright, very good then.
Customer: Alright, that I got kind of lost in the and everything but anyhow I think we're straight. The only other thing is and I don't think you can handle this. We were trying to book excursions and the, they must be all Fi, for two of them, so.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm.
Customer: What do I do wait until I get on the shift to ask if we, or is there a way for you to do it to figure out why it accepted $33 of the excursions and then when I do the, did the last two it which is wouldn't accepted, it didn't say it was sold out or anything.
Agent (Victoria Hill): You could.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay. Interesting. Do you remember what the names of those two were?
Customer: Yeah, one was in the grand Turks.
Customer: Which was flavors and site seeing and the other one was in the Bahamas and it was a conch at a conch tour but I think we decided we weren't going to do that. The first one we looked at was islands vibes and beach. I think we decided we weren't gonna do any on in the Bahamas but the grand church we would really like that one if you can get it if not.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm okay, okay, and that was flavors in that site sink.
Customer: Yes uh-huh if not what we'll do when we get on board is just to ask if there's a cause they're usually are cancellations.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Correct. Yup, yup, you're absolutely correct about that. Okay.
Customer: Oh, okay. So you're going to book our air today. You have all that information, you have our credit card numbers. You're going to do the insurance. We, you're gonna try to get that one exclusion. If possible. We are going to do that fancy back and forth to the airport with the shuttle both.
Agent (Victoria Hill): Mm-hmm.
Customer: And the only thing that I would have to know is approximately what time we could meet up to get to the shift the day of the cruise cause okay, that to meet the representative that would be, I think the only, the only strange thing that's still outstanding.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Okay, okay.
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): Okay. Alright, excellent.
Customer: Okay, alright, sounds good and I'm delighted that I reached you. I was, I was hoping not to get your voicemail but you know, I'm usually not that lucky. So, you're my good luck charm. That's twice in a row. Oh, okay.
Agent (Victoria Hill): A. Mm-hmm.
Agent (Victoria Hill): Well, excellent then. Excellent, excellent. Then well, I will work on all of these details for you. And I, most, most importantly, let's get that airfare booked in those hotels and then, you know, we'll focus on the, to excursion, okay.
Customer: Mm-hmm.
Customer: Okay, yeah. And if you could charge bills account for his airfare, I don't. And as far as the hotel, yeah, you, I, we can that up. That's, you know, you don't have to split that we can to the other Ada up. But if you could do the air, that would be nice. Alright, thank you Victoria, you're wonderful. You're wonderful. Alright, take care. Okay, bye-bye!
Agent (Victoria Hill): Sure.
Agent (Victoria Hill): And yours for yours mm-hmm.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Sure, absolutely. Oh, my pleasure. Thank you Joan, appreciate that. We'll talk again soon.
Agent (Victoria Hill): Bye-bye.