Customer: This.
Agent (Rose Morrissey): Hey, you're ready to talk.
Customer: Yes, have you have you, we even thought about it.
Agent (Rose Morrissey): Okay, I.
Agent (Rose Morrissey): Yeah, yeah. I got all your confirmation from but we're, you know, waiting on the, on the pre nights, some of those nights that we need to the one let me see which one. Let me look at my notes there. I think the 25th of April.
Customer: Oh.
Customer: Okay.
Agent (Rose Morrissey): That was on request and then requesting the 9th of May at the intercontinental instead of hotel screw.
Customer: Yes.
Agent (Rose Morrissey): Scrub yeah, on the ninth because that's the last day of that Britney Normandy and Britney. Yeah, per, and instead of you staying there, then you have to come to the intercontinental. So we want to get you to the intercontinental right away after that tour.
Customer: Normandy, brit, yes.
Customer: Yes.
Customer: Okay.
Agent (Rose Morrissey): Okay, so let's look at the air for you.
Agent (Rose Morrissey): And if they can't on that, 25th of April I'm sure they can, they're just, they just have to send a request in, I mean, we could do a, a hotel confirmation for you there at.
Customer: The enter continental.
Agent (Rose Morrissey): No, the before your, after, after the hall and cruise.
Customer: Oh, you mean and excuse me, and Amsterdam.
Agent (Rose Morrissey): In ars and yeah. In Amsterdam let me look at.
Agent (Rose Morrissey): Look at here fuller.
Customer: You're not supposed to. Yeah, okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Let me look at this. Okay, so you're gonna go in that tours on the sixteenth and you folks are doing a a pre night.
Customer: A pre night. Yes.
Agent (Rose Morrissey): So, let's look at R-S-W. Two, me get over here. I wanna make sure you're coming into Brussels. Okay, so, so that's where we need to do that into. We don't put you somewhere else.
Customer: Yes.
Customer: Yup, true.
Agent (Rose Morrissey): Mm-hmm. Okay.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Computer.
Agent (Rose Morrissey): I did get this airline computer's been very slow. I don't know what's going on mm-hmm.
Customer: Oh, really?
Agent (Rose Morrissey): Okay, yeah, from R-S-W.
Agent (Rose Morrissey): It will be and the 15th of April.
Agent (Rose Morrissey): I don't put you through London, that will be, cause then you have to get that you know, the, they call it, it's a visa, it's not a visa, but it's an authorization of arrival that yeah, it's not that much but still, so here's, here's.
Customer: Yeah.
Customer: Yeah.
Customer: Yeah.
Customer: Sure. You know somebody, somebody told me just recently that it wasn't just UK, it was all of Europe.
Agent (Rose Morrissey): We're still waiting on the EU part. We haven't gotten anything about the EU part but uh-oh. On the U-K-U-K started January 8th.
Customer: Oh, only UK.
Customer: Okay.
Agent (Rose Morrissey): Okay, so.
Agent (Rose Morrissey): Pulling up these flights I have R-S-W, I mean, Air Canada to Toronto and then to Brussels.
Customer: Oh, two Brussels.
Agent (Rose Morrissey): Yeah, direct from your Canada or let's see let's try delta suppose, right?
Customer: Okay.
Customer: Oh, yeah, delta might text me to Atlanta. Everything seems to go to Atlanta but maybe not.
Agent (Rose Morrissey): Mm-hmm, yeah.
Agent (Rose Morrissey): You can. So if you do that it will be R-W Atlanta to Amsterdam to Brussels. It's a double connection. Okay, hold on a second.
Customer: Oh, no.
Agent (Rose Morrissey): Let me see if there's another routing here.
Agent (Rose Morrissey): No, that's still, this, that, that's what's gonna happen with delta. The other way would be R-S-W to Atlanta onK LM to Amstrad to Brussels. Let me see yeah, same, yeah, let me see when.
Customer: Okay.
Customer: Same. Same double. Yeah.
Agent (Rose Morrissey): Let me see what united airline does here sometimes. You just got to try it out.
Customer: Oh, sure. Oh, god, I've had this call for a month.
Agent (Rose Morrissey): Later. Oh, no, I'll look at this. Oh, wow, yeah, you could go United Airlines R-S-W to Chicago, Brussels. The only thing is, I don't like that. Connecting in Chicago, it's an hour but.
Customer: Oh.
Customer: Oh, really?
Customer: Oh, no, I don't either.
Agent (Rose Morrissey): The other way is to do and this is also on, on united R-S-W two Washington DC. You leave that 1201 PM, arriving there at 2:30 PM and then leave Washington at 5:35 PM, like that time. That connecting right there rive and Brussels at 7:15 AM on united.
Customer: Okay.
Customer: Huh, okay.
Agent (Rose Morrissey): And the lowest business class is available. Let's just look, let's just bill here, see what will happen.
Customer: Okay.
Agent (Rose Morrissey): You mean pros.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Got that now, then you go on your cruise on the twenty fifth we need to get you from Amstrad to Paris.
Customer: Yes, and yeah, okay.
Agent (Rose Morrissey): Twenty fourth.
Agent (Rose Morrissey): Twenty fourth, the Amstrad Charles to go.
Agent (Rose Morrissey): KLM 12:25 PM, I mean, you can Di you Disa bark at 9:00 AM and Amster and then they'll transfer you to the airport.
Customer: Okay, 12:25 PM.
Agent (Rose Morrissey): Okay, so, yeah, in the afternoon, noon twelve 12:30.
Customer: Okay.
Agent (Rose Morrissey): That's, oh my as that's why is full. Wait a minute.
Customer: Okay.
Agent (Rose Morrissey): Air France, it leaves at two oh 5:00 PM and that's available.
Agent (Rose Morrissey): Is one, yeah, France at 11:35 AM? That'd be good, right?
Customer: I think so.
Agent (Rose Morrissey): Yeah. Did you want to do regular economy on that or business class?
Customer: Excuse me.
Customer: I regular. Well, I would assume it depends on the luggage. Cause I'm not so sure I have some.
Agent (Rose Morrissey): Oh, did? Yeah.
Agent (Rose Morrissey): Let's, let's look at business class and see what happens. Do the whole thing on business class and see.
Customer: Okay.
Agent (Rose Morrissey): Play around with that fair. Alright, let me see.
Customer: Does it have to all be on one ticket? Can I buy a separate ticket from Amsterdam to pars.
Agent (Rose Morrissey): Yeah, mm-hmm but let, we can do all one ticket and see what happens to the price, okay, and then we can split it out if we need to let's see, five.
Customer: Okay, okay.
Customer: Okay.
Agent (Rose Morrissey): Okay, so then, then you're in Paris, Galvan in Paris. And then, let's see, you're in Paris then, I don't need to bring you back from Paris until the 23rd of May.
Customer: Yeah, okay.
Customer: Until yeah, I know, and that would be from Nissa, I'm assuming.
Agent (Rose Morrissey): Yeah, from nice actually it will be ches to go, but NIS you would have to go NIS Paris Charles to go and then out, but let me, let me look.
Agent (Rose Morrissey): Back to R-S-W.
Agent (Rose Morrissey): Let's see what that brings up. Oh, wow.
Agent (Rose Morrissey): Leave nice on the 23rd of May united to Newark.
Customer: Okay.
Agent (Rose Morrissey): At leaving at 12:10 PM arriving new work at 3:40 PM then you leave new work at 8:33 PM you arrive R-S-W at 11:44 PM 456-7830. It's four hours in New York but you'll be in the business lounge.
Customer: Okay.
Customer: Yes, well it's beens upon that darn lounge there I closes at 10:30.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Let's look at that price. Oh, that's good. You don't have to go to Paris and, and Paris out.
Customer: I've learned that. Okay.
Customer: I know.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Let me just a second, hold on.
Agent (Rose Morrissey): And then. Okay, and get out to the there.
Agent (Rose Morrissey): I'm just gonna take out that aside Paris, it's not pricing it for me. It's getting in the way of my international pricing, yeah.
Customer: Okay.
Customer: Oh, I see. Okay.
Agent (Rose Morrissey): Well, this is not bad.
Agent (Rose Morrissey): Business class all the way.
Agent (Rose Morrissey): From R-S-W to Washington DC, Washington DC to Brussels. And then needs to New York and New York to R-S-W all business class first-class. And the, on the, enter the domestic and then the port, that price is coming out at $5,071.31.
Customer: Okay.
Customer: Oh.
Customer: Okay.
Agent (Rose Morrissey): Okay, that's business class. So let me see what else is available for us, for business class for this segment.
Customer: Okay.
Agent (Rose Morrissey): These are nice flights, perfect routing and everything $5,665 now to bring you to a lower business class price. We could do American airlines double connecting R-S-W Chicago, London to Brussels and then returning from nice or be nice Philadelphia to R-S-W.
Customer: Yup.
Customer: Oh.
Customer: Okay.
Agent (Rose Morrissey): Your ride home early at 10:35 PM.
Agent (Rose Morrissey): And that's $3,843.31, it's a lower price. Let's see, you know, this is what I'm gonna do, I'm just gonna email you these options right now. So you can look at it. These are the options the one that we have for 5071. Perfect connection. Everything looks good. You know, it's single connecting. Now we're gonna go and look at the double connections and with the lower business class fare and then you tell me what you think on you near your computer.
Customer: Huh.
Customer: Okay.
Customer: Yes.
Customer: Yeah, it does.
Customer: Okay. Okay. I can turn it on. Yes, it's not even on.
Agent (Rose Morrissey): New, okay.
Customer: It'll take a minute for it to come up.
Agent (Rose Morrissey): Oh, that's okay. I'll take me in a few minutes here, right itinerary options, business class.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): It's a nice price. But of course.
Agent (Rose Morrissey): It's that's on American.
Agent (Rose Morrissey): Another way on American, via Charlotte.
Agent (Rose Morrissey): I'll go through London.
Customer: It does go through London?
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): All of these other options the 3838. Fifth that's 4759. W. Yeah, I'll be a London coming, the coming back is one flight though. That's not bad.
Customer: Yeah.
Customer: Yeah, no, you know going over. Oh, you mean coming back is not bad. I'd have to.
Agent (Rose Morrissey): Yeah, I'm emailing it to you right now. Okay, have a look at those options, the last option that I put in there.
Customer: Okay.
Agent (Rose Morrissey): Coming back is NIS, Philadelphia to R-S-W.
Customer: Okay.
Agent (Rose Morrissey): You'll arrive into R-S-W. At you know, 10:31 one hour ahead of what you and I have right now.
Customer: Yes.
Agent (Rose Morrissey): With united.
Customer: Okay.
Customer: Okay. I have option, option one and option two an option eight. Oh, my god.
Agent (Rose Morrissey): Mm-hmm well, yeah, it, it's, there's a lot of options here but those are the options that cause and they duplicate themselves so I didn't get the same price so option eight.
Customer: Oh, that, yeah.
Agent (Rose Morrissey): Is 385931?
Customer: And that's on American.
Agent (Rose Morrissey): That's on American business class R-S-W to Charlotte to London.
Customer: Oh, London to Brussels.
Agent (Rose Morrissey): Mm-hmm and you're arriving to Brussels and, and you leave our W. 724 AM I mean, 2:00 PM we get that time. Yeah.
Customer: Okay.
Customer: Oh, yeah and get into somewhere at 9:28, yeah.
Agent (Rose Morrissey): Charlotte at 9:28 PM, yeah, in Charlotte. And then you leave Charlotte at 11:15 PM and you arrive London at 12:15 PM.
Customer: Okay, and then I have a 3:30 PM to 5:45 PM.
Agent (Rose Morrissey): So you arrive in Brussels at 5:45 PM, whereas your flight with united your arriving Brussels at 7:15 AM.
Customer: Oh.
Customer: Can I kinda like that better is united. Oh, yeah, I don't think you sent me united digit.
Agent (Rose Morrissey): Yeah. Oh.
Agent (Rose Morrissey): No, I'm gonna send it to you right now. Separate now because.
Customer: Yeah, okay, and.
Agent (Rose Morrissey): I think united is better but of course it's gonna be more money are.
Customer: Yeah, okay. Oh, so do you have that saved? It's easier to send, okay.
Agent (Rose Morrissey): Oh, it says it. Yeah, yeah, yeah, it since we just, I am saving it there for you.
Agent (Rose Morrissey): Okay, I just sent that over the united.
Customer: Okay.
Customer: There was only one stop and then on here.
Agent (Rose Morrissey): And then the portion from Amsterdam to Brussels. I mean, Amsterdam to Paris. Yeah, and that's on the 25th of April.
Customer: Paris.
Customer: Yeah, that should be. I mean, I don't know why that has to be included in all of this but maybe.
Agent (Rose Morrissey): Well, I'm gonna see what happens here if I do so sell.
Customer: Okay.
Agent (Rose Morrissey): 25 is full 11:35 that will be a good time to one the.
Agent (Rose Morrissey): Ten WT three.
Agent (Rose Morrissey): So that business class from Paris. Yeah, from Amstrad to Paris business class on air. Friends it's $622.30 one way.
Customer: Yes.
Customer: Oh, wow, that's pretty high for us.
Agent (Rose Morrissey): Okay, let me see if I do it altogether from international. Let me see if they'll price it for me. No combination.
Agent (Rose Morrissey): Pricing uphold on one second.
Customer: Well, to Paris is probably about two hour flight.
Agent (Rose Morrissey): Yeah, it's not too far. Mm-hmm.
Agent (Rose Morrissey): Let's see that.
Agent (Rose Morrissey): Still no combination because united and air France are not, are not buddies the delta, delta and KLM. So that's why we would have to ticket that by itself.
Customer: Or not. But he's. Excuse me.
Customer: Okay.
Customer: Yeah, okay, okay.
Agent (Rose Morrissey): Mm-hmm that portion but then, then it's coming at 566 did you see the united that I just sent over to you mm-hmm.
Customer: Yes. Yeah, that's not a bad route, that was the one going to Washington. Was it, I'm assuming that's Washington, Dallas and not national. Okay.
Agent (Rose Morrissey): Yeah, yeah, IID yes.
Customer: Okay. And let's see, I'll be going in April sometimes. I worry about weather going through these. I, you know, I don't mind getting stalled on the way home but on the way over, I don't wanna take any chance. Yeah.
Agent (Rose Morrissey): And say, yeah, so it's better to go through Washington than going up north like to new work. Yeah, mm-hmm.
Customer: To Toronto, yeah, okay. Well now you know, first glance that united, I mean the last time I flew united their business class was just pure ship, in my opinion.
Agent (Rose Morrissey): You know what? Did you don't like it? The pals is, is it Pallas that's what they call it.
Customer: I don't know whatever the plane was, was a real old plane and business class was two two and two.
Agent (Rose Morrissey): Okay? Hello?
Customer: On that particular plane and they were the most uncomfortable damn seas I've ever sat in. I don't know what kind of plane it was. Yes. No, gosh. No, no.
Agent (Rose Morrissey): Did you lay all the way back? Did you lay back all the way? Yeah, Noah didn't.
Customer: No, it was just a little bit bigger seat. That was really disappointing to me. I forgotten where.
Agent (Rose Morrissey): Then you were not on the.
Agent (Rose Morrissey): You, uh-huh.
Agent (Rose Morrissey): Wait a minute. Yeah.
Agent (Rose Morrissey): No, they did they have a good a lot of people like their business class seats.
Customer: Yeah, well, I could have just been the one that I took I'm not sure, I think I went to Newark. Yes. No, I went to Boston, I went to Boston.
Agent (Rose Morrissey): Oh, okay. So if you.
Agent (Rose Morrissey): Okay, just to Boston. Okay, that's the regular business class. I mean, you know, it's not a, it's not the, yeah, not a full layout, yes. Okay. Alright.
Customer: Yeah, it's not a, a full layout.
Customer: Yeah, okay. Alright now you know, I think from what we just talked about the united if you know, if it's a decent business class doesn't bother me, but to, to bother you more if I decided to go drive over to Miami and park there for a month which is, you know, not undoable is there anything direct from Miami to Brussels?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Yeah, let's look at it. Okay, one moment I'm just gonna, I'm gonna save this just for to come back to.
Customer: Okay.
Customer: Oh, yeah.
Agent (Rose Morrissey): Yeah, we don't wanna lose those business class seats. Yeah.
Customer: Oh, gosh. No.
Agent (Rose Morrissey): We do.
Agent (Rose Morrissey): Hold on, let me this.
Customer: Okay.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): Dated 68.
Agent (Rose Morrissey): My god, it's this computer people. There you go.
Agent (Rose Morrissey): When somebody's, in the booking, it comes back simultaneous changes they have to go back and fix what you just fixed, because the airlines looking at what you're doing too, yeah, okay then go.
Customer: Oh.
Customer: Oh, are, are they?
Agent (Rose Morrissey): And then come. Alright to.
Agent (Rose Morrissey): Okay, so we did this.
Agent (Rose Morrissey): Let's go and look at the.
Agent (Rose Morrissey): Other portion.
Agent (Rose Morrissey): Okay, so you wanted to look at if you were to go to Miami, right? Okay, so Miami to Brussels.
Customer: Yes, Miami.
Customer: Yeah, that would be lovely.
Agent (Rose Morrissey): Let's see.
Agent (Rose Morrissey): It takes you to Washington as well. Miami, Dallas to Brussels on the, on united. Let's see what American does here from Miami or delta.
Agent (Rose Morrissey): Oh, you could do Swiss there but it goes Miami to Brussels.
Customer: Okay.
Agent (Rose Morrissey): Yeah, and you leave Miami at 4:50 PM on the fifteenth you arrive zero I get 805 AM and then you leave at nine oh AM that's an hour connecting time there and a arrive Brussels at 10:15 AM.
Customer: Oh.
Agent (Rose Morrissey): There's another one that gives you a little bit more of a.
Agent (Rose Morrissey): Connecting time. Zo. Which you would leave by Miami at 7:40 PM. Arriving at 10:50 AM. Leave at 12:55 PM, that's a better connecting time, I think.
Customer: Yeah, I think so.
Agent (Rose Morrissey): I think, yeah, mm-hmm. And then arrive Brussels at 2:15 PM. That's not bad. Just in time to check-in at your hotel.
Customer: Okay, no, that's.
Customer: You, that would be correct there.
Agent (Rose Morrissey): Yeah, the other way, here's another way but then there'll be a longer layover in Zuk. It'll be leaving Miami at 4:50 PM arriving Saric at 805 AM and then you don't need till like 1:00 in the afternoon out of zero and.
Customer: Wait a minute. 808 oh, 5:00 PM.
Agent (Rose Morrissey): You know, A-M-A-M arrival and then you leave a zero at 12:55 PM 1:00 in the afternoon. 89101112, that's five hours.
Customer: Oh, okay.
Customer: Yeah.
Customer: A layover and Jerrick. Okay, okay.
Agent (Rose Morrissey): Of layover in sic. Yeah, and then you arrive Brussels at 2:15 PM.
Customer: Oh, same flight?
Agent (Rose Morrissey): The same flight?
Customer: Yeah, huh.
Agent (Rose Morrissey): But you know, you have a five hour layover versus 101112 versus two hours and a half in, in, yeah.
Customer: Yeah, and two, it is probably very efficient and Switzerland. Yeah, okay, well those are, excuse me.
Agent (Rose Morrissey): Oh, yes yes. Let's look at that price.
Agent (Rose Morrissey): No, I mean, it's not a direct flight but.
Agent (Rose Morrissey): Let's look at the price Swith there.
Customer: And what are a line was that?
Customer: Swiss a. Okay.
Agent (Rose Morrissey): Yeah, this was there.
Customer: I never flown Swiss there.
Agent (Rose Morrissey): There. Yeah, with international we're gonna do that when we fly in may not may, August to go Chicago to Zorik we're gonna do sit there. Yeah. So, okay, and then coming back.
Customer: Oh, okay, okay.
Agent (Rose Morrissey): On the 23rd of May we're gonna skip that middle part because we can always do that on the side twenty that nice to Miami.
Customer: Yeah, that's fine.
Agent (Rose Morrissey): Les.
Agent (Rose Morrissey): NIS Zirk to Miami. This is actually better arrival time in Miami. Nice to Zerk. You leave at 9:35 AM, you arrive in at 10:55 AM. You leave Zuk at one, oh, 5:00 PM in the afternoon and you arrive Miami at 5:30 PM.
Customer: Oh.
Agent (Rose Morrissey): Let's look at that and see what the damage.
Customer: But yeah. Well that's shoot.
Agent (Rose Morrissey): 578611.
Customer: Not the thing.
Agent (Rose Morrissey): About the same. Let me see something else here. Here, let me check another option with this routing.
Customer: Okay.
Customer: There's a Miro, okay.
Agent (Rose Morrissey): I'm sure American goes but American is gonna take you.
Agent (Rose Morrissey): I don't know about that tab tab airways which is portico. No problem there. Miami, Lisbon. Lisman. Brussels NIS, Lisbon, Lisbon Miami $4,265.61. That's business class but I don't know what their business classes like, you know what I'm saying.
Customer: Oh.
Customer: No, at all. What, oh, that was the airport or something. What do they okay, and is that connect connected to American? Is that the deal?
Agent (Rose Morrissey): Yeah, yeah.
Agent (Rose Morrissey): No, it's their own flight, it's their flight out of, yeah. And then you have emmer.
Customer: Okay.
Customer: Oh, lovely.
Agent (Rose Morrissey): But look at this Emer. Oh, my goodness, Miami, Chicago. Toby, Brussels.
Customer: I don't think so.
Agent (Rose Morrissey): And then, I mean back it'll be nice. Duby Deb, London, Miami. You get in my, yeah, it's a long flight, too long, yeah. Okay, American airlines, Miami to London. London to Brussels NIS, London to Miami, business class $4,836.51. Not bad. Yeah, mm-hmm, that's a good option on American.
Customer: Oh, my god.
Customer: Yeah.
Customer: Oh.
Customer: I like no.
Customer: And that's business on American. See that goes to heat row. Yeah, okay.
Agent (Rose Morrissey): Yeah, it goes to heater. So here's the thing. You are leave at 9:10 PM on the fifteenth and you arrive London at eleven, oh, 5:00 AM.
Customer: Okay.
Customer: Okay.
Agent (Rose Morrissey): Okay, and then you leave London at 3:30 PM, that's a good connecting time in London.
Customer: Yeah, that is.
Agent (Rose Morrissey): Yeah, and then you're gonna take to share ways from on Londa from London to Brussels. So you leave London at 3:30 PM your ride Brussels at 5:45 PM.
Customer: Okay.
Customer: Okay.
Agent (Rose Morrissey): And then you leave. Nice at 7:25 AM.
Agent (Rose Morrissey): And then you arrive London at 8:35 AM. You leave London at 9:55 AM, so, that's not, that's like, yeah, I don't know about that and you're Ryan, Miami at 2:30 PM.
Customer: Oh.
Customer: Oh, that's a, that's a tough connection.
Customer: Yeah.
Agent (Rose Morrissey): Then, there's another one, another option here Ibera.
Customer: Oh, okay.
Agent (Rose Morrissey): Iberia, which it goes? Miami? Madrid, Madrid to Brussels.
Customer: Oh, I.
Agent (Rose Morrissey): Not forget it. Yeah, they're coming, the coming back is not good. It's nice. Madrid, Madrid, London to Miami.
Customer: Okay.
Customer: Yeah, well, okay.
Agent (Rose Morrissey): So, 6:45 PM departing out of nice and you arrive hold on, hold on, just a moment, Mary. Just a moment.
Customer: Okay, sure.
Customer: Mm-hmm.
Agent (Rose Morrissey): Okay, I'm back I'm sorry. Let's see so, yeah, that there's another British airways did we talk about that Miami London? Brussels actually, no, okay, so this is just British aways and it's $4,076.51 that's not bad price for business class.
Customer: Oh, that's alright. No worry.
Customer: No.
Customer: Yeah, that's very similar to the American price.
Agent (Rose Morrissey): Yes, American is love 4836.
Customer: And minus $30 or whatever, yeah.
Agent (Rose Morrissey): But British was, yeah, another $30, yeah.
Agent (Rose Morrissey): You leave Miami at 5:00 PM you arrive, it's a true British airways. The whole thing you and you leave at 5:00 PM out of Miami. Your ride, London at 6:55 AM.
Customer: Oh.
Agent (Rose Morrissey): Then you leave London at 12:10 PM.
Agent (Rose Morrissey): And you can go to their lounge 789-101-1125 hours in London then you arrive, yeah, then you arrive and Brussels at 2:25 PM not a bad time.
Customer: 12:10 PM.
Customer: Oh, wait a minute. Oh, go ahead.
Customer: 2:25 PM that the same day. Oh, yeah, that's true. Yeah, okay, okay.
Agent (Rose Morrissey): Yes, the, yeah, the sixteenth. Yeah, so then coming back from nice. Is a niece, departing at 7:25 AM arriving arriving London same 1835, leave London at 9:50 five. That's the connection. That's a tough right there.
Customer: Same, same one.
Customer: Yup.
Customer: Yeah, that 9:50 five 8:30 that's an hour and a half.
Agent (Rose Morrissey): Yeah, yeah, and I don't know about that connecting time. Price is good but.
Customer: Price is good. The connecting time is what gets me, okay, and that was about $40.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Then you have KLM Miami Amstrad Amstrad Brussels straight through. Yeah, but the return NIS Amsterdam arris, Paris Miami double connecting and that's $4,910.91 yeah.
Customer: Oh.
Customer: Wow.
Customer: Oh, god. Don't no?
Customer: Yeah.
Customer: Yeah, okay, yeah.
Agent (Rose Morrissey): So it's, you know, that price with American and, and British airways is good but that hour and what, fifteen minutes and in London I don't know about that.
Customer: I know that's scary.
Agent (Rose Morrissey): No, you're gonna miss that flight. I, I, he's 8:35 AM arrival and leave at 9:55 AM 8:35, 9:00, yeah, nine it's an hour and a half.
Customer: Do you think so?
Customer: Yeah, well and I guess, I don't know.
Agent (Rose Morrissey): Mm-hmm.
Customer: And that's the American.
Agent (Rose Morrissey): But most of the, most of the cruise line when they book their flights for their, the cut for the customers, they don't not it, they never book anything for an hour and a half connecting time. They only do two hours or three hours but not, not an hour and a half.
Customer: Yeah.
Customer: Yeah.
Customer: Yeah, see that does bother me you know even though we do have that first night covered which is not a tea start date.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Customer: If that makes sense. Well, the twenty, the, I think the tour actually starts the seventeenth.
Agent (Rose Morrissey): What do you mean, what do you mean?
Agent (Rose Morrissey): Yes, it does.
Customer: And we would be arriving, it would arrive on the sixteenth. Correct?
Agent (Rose Morrissey): Yeah, sixteenth at 2:25 PM. So, you have that evening to yourself and the day and yeah, the next day on the seventeenth because normally the tour doesn't start to the sit seventeen. Oh, wait, wait, wait, on the night of the sixteen you do have that dinner.
Customer: Yeah.
Customer: Yes, yeah.
Customer: Yeah, so.
Customer: We do.
Agent (Rose Morrissey): Is it, what do you call it? You have the welcome dinner?
Customer: The welcome dinner. No. Oh, that's why cause we're talking about the fifteenth. Now on my paper, it says.
Customer: A tour. Yeah, no journey begins the seventeenth, so the welcome dinners on the sixteenth.
Agent (Rose Morrissey): Yes.
Agent (Rose Morrissey): Then the evening of the sixteenth, nor normally the night before.
Customer: Yeah, I.
Agent (Rose Morrissey): Wait a minute. Wait, wait, wait, wait, wait, do you're right. You're right the seventeenth yes, so you had the day.
Customer: Yeah.
Customer: Yeah.
Agent (Rose Morrissey): During the day because you arrive at 2:25 PM if you have that day to, you know, and then the next day is, well, all the next day until 6:00 PM for dinner, there you go. Mm-hmm.
Customer: You'll have the all of the next, all of the next day.
Customer: Yeah, I mean, I'd hate to miss my pre night but.
Customer: You know I'm tempted to say American would be my choice but.
Agent (Rose Morrissey): Mm-hmm American has that as well?
Customer: And that's he.
Customer: Yeah, and British. No, is it British? Yeah.
Agent (Rose Morrissey): Yeah, mm-hmm British and American. Yeah.
Customer: Although R-S-W to Dallas to Brussel. Sounds good.
Customer: I don't know. Yeah, it is.
Agent (Rose Morrissey): Hard, isn't it? Yeah, well, we did sit on it till I don't know if the we can or, or also the Swiss air but that's 5786.
Customer: Yeah, well the other one was fifty something 256.
Agent (Rose Morrissey): Yeah, that was American, I mean, united, yeah.
Customer: At Unitus to Newark. Yeah. How many of these kill we sit on?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): I know.
Agent (Rose Morrissey): We can sit on it till Monday, both of these itineraries and I just wanna let you know, I can't guarantee you that the price will be there, you know what I'm saying? Yeah.
Customer: Yeah.
Customer: Yeah.
Customer: Well that's true. Yeah, that is true.
Agent (Rose Morrissey): So we can.
Customer: Yeah.
Agent (Rose Morrissey): We can do it. I mean, that's not a, we'll just hold onto it and come Monday and you've decided which one you want and if I pull it up and it's the same price, it's good. But if we pull it up, yeah, but then if we pull it up, we can go and rebook it and hopefully the business class is still there.
Customer: Yeah.
Customer: No, yeah, true.
Customer: Yeah, that's true. Okay, now did you haven't sent me the ones out of Miami yet?
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Agent (Rose Morrissey): Oh, okay hold on a second, so let's look at this one options so then.
Customer: Okay, cause I have the new New York, think.
Agent (Rose Morrissey): Let me go here. Okay, this is.
Customer: Yeah, that was age.
Customer: So the advantage to the.
Customer: Washington, Dallas is that, it goes out of R-S-W and I don't have to drive to Miami.
Agent (Rose Morrissey): How you going? Mm-hmm that's one advantage. So, that's pretty share ways American airline so, let's see.
Customer: And park for a month. Yeah.
Agent (Rose Morrissey): So I'm emailing you option seven and option five. Do you want me to also have you look at the Swiss air one? Well it's a higher price out of Miami. Why do that, when you can go out of our stubby for almost the same price. Okay, yeah, okay, I'm emailing you those two American and.
Customer: Oh.
Customer: No, let's.
Customer: Correct, I agree.
Customer: Okay.
Agent (Rose Morrissey): I don't know a tab which is air portal.
Customer: Oh, that's the portal. No, forget that.
Agent (Rose Morrissey): Yeah, yeah. It's forty. It's lower price. But I don't know what their business class is gonna be like I haven't been on their business class at all.
Customer: Yeah, okay.
Agent (Rose Morrissey): So the next best thing is British hare ways and American and British.
Customer: Yes.
Agent (Rose Morrissey): Mm-hmm now, you know what? They didn't even give me an option with delta.
Customer: Oh, they didn't. I'm surprised.
Agent (Rose Morrissey): No, I'm surprised too. One moment. Let me see.
Agent (Rose Morrissey): I think what trying to delta April 15th?
Agent (Rose Morrissey): Two.
Agent (Rose Morrissey): Ress.
Agent (Rose Morrissey): Let me see what delta don on this one. Oh, yeah. Yeah. It gives me Miami. Amsterdam Amstrad to Brussels. Okay. Yeah. Let me see one.
Customer: That's not bad.
Agent (Rose Morrissey): See one, let's see.
Agent (Rose Morrissey): Okay, and then come back on the 23rd of May from nice to Miami.
Agent (Rose Morrissey): Let's see where it takes us.
Agent (Rose Morrissey): NIS, Paris. Paris. Miami. Not bad. Mm-hmm.
Customer: That's not bad. No.
Agent (Rose Morrissey): But that will be air France.
Customer: Are they partners with delta?
Agent (Rose Morrissey): Yes, they are. Let's see what that price is.
Agent (Rose Morrissey): $4,830.91.
Customer: Is that because it's air France?
Agent (Rose Morrissey): Air France, yeah. In delta.
Agent (Rose Morrissey): So, let's see. Come on computer.
Agent (Rose Morrissey): Okay. So that's 4000 Miami. Amsterdam. Amstrad, Brussels. You, yeah. You get into Brussels early at 9:40 AM, so, you have that whole day there and the whole next day.
Customer: Oh.
Customer: Yeah, and, yeah.
Agent (Rose Morrissey): Mm-hmm and then you leave me connecting time though. In Amstrad. It's not bad, it's 6:50 AM. I'm depart at 8:55 AM, that's not bad.
Customer: Oh, yes. Okay.
Agent (Rose Morrissey): Eight and fifty five so it's two hours.
Customer: Back back to Amsterdam.
Agent (Rose Morrissey): And a arrive rest of, yeah, and yeah, and then.
Customer: And Amsterdam to Miami.
Agent (Rose Morrissey): Actually, it's Miami Amstrad. You leave Miami at 3:55 PM. Arriving Amstrad am at 6:50 AM on the sixteenth. Then you leave Miami. I mean Amstrad. Am at 8:55 AM, arriving Brussels at 9:40 AM on the 16th of April. You're gonna have that whole day there and the next day.
Customer: Okay.
Customer: Okay, okay.
Customer: Wow.
Customer: Okay.
Agent (Rose Morrissey): And then you leave NIS at 2:30 PM in the afternoon and you arrive Paris at 2:30 PM. And then you leave Paris at 4:40 PM, and you Rine Miami at 8:35 PM.
Customer: Oh.
Customer: Huh. Okay. Do, what do you know about the air France?
Agent (Rose Morrissey): That's not bad.
Customer: Any, any comments from people?
Agent (Rose Morrissey): That's what I'm thinking, I'm trying to think of any of my clients are there they rather go on delta than air France but then oh yes I do have a client that really like air France business class he thought the food was good and and then he liked the business class seats on air France and that's yeah so that price there is $4,830.91.
Customer: Okay.
Customer: Okay.
Customer: Yeah, that's about less than a thousand less. Okay. Okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): So we're issuing this ticket on delta and then you're doing KLM Miami? Amstrad to Brussels. And then have you been onK LM before?
Customer: No I haven't. I thought that was air France.
Agent (Rose Morrissey): Mm-hmm no, it's delta it's KLM going over and air France coming back those three airlines are, are but I'm issuing your airline ticket on delta.
Customer: Got it.
Customer: Oh, okay.
Agent (Rose Morrissey): Yeah, mm-hmm.
Customer: Okay. Alright.
Agent (Rose Morrissey): To get that price of $4,830 that's not bad. You want to hold that one.
Customer: Okay, yeah, yeah, I'll have to think about these. Can you send that one to me and I'll give it some.
Agent (Rose Morrissey): Yeah, yeah. Well what I'm gonna do is I'm gonna hold that one and then I'll email you a full itinerary and then I will also email you the full itinerary for the united.
Customer: Okay.
Customer: Okay.
Customer: Okay, and I already have British and American.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): And those other ones that I sent you. Yeah, those are options, another other option. Yeah.
Customer: Yeah, those are out of R-S-W, okay. Okay.
Agent (Rose Morrissey): The united one is out of R-S-W. The Miami. And the British hare ways out of it. I mean the American and British Aare ways is out of Miami. Okay.
Customer: Yes.
Customer: Yes, got it. I see it. I've got that one. Yeah.
Agent (Rose Morrissey): And then same thing with the delta KLM air France is going to be out of Miami.
Customer: Okay.
Agent (Rose Morrissey): Okay, so look at it, what you're spending, you know, driving to Miami versus to get a hotel versus coming out of R-S-W with the, with united.
Customer: Yeah, MIA.
Customer: Yes.
Customer: Yeah, yeah, that is. That's an option. And so we've pretty well covered several options here.
Agent (Rose Morrissey): Right.
Agent (Rose Morrissey): Mm-hmm. Mm-hmm.
Customer: Okay I, you know, Judy is doing this flight with me and I sent her a text earlier today, telling her that I would be talking with you about.
Agent (Rose Morrissey): The air. Uh-huh uh-huh yeah.
Customer: Excuse me flight options, yes, I, a. And you know my question to her was, are you leaving and coming back to Fort Myers, are you leaving or coming back to, going back to Boston? Cause her she's not staying but the one trip and she said me that she thought she'd be, she felt sure she would be leaving out of for Myers and going back to Boston and I said, okay, once I have that all worked down now she would go to Miami with me, that's no big deal. So, whatever my outbound is she will do and I'm going to see her tonight, it's almost 33 o'clock here. I'm gonna see her about 5:30 tonight, so, I'll feel her out a little more and that'll give me time to think about it too.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): So you'll have two booked options. Okay, you got the united one already out of our SW.
Customer: Okay.
Customer: Yes.
Agent (Rose Morrissey): Okay, and I'll email you a full itinerary on that. Okay, so you'll and then I'm gonna.
Customer: Okay, that was yeah, R-S-W yes, 5556.
Agent (Rose Morrissey): 5000 something, yeah, and, and then, right, and then I'm gonna email you another itinerary that I'm holding the delta KLM and the delta air Prans. On the return. So you're gonna have two held and hopefully that it won't be canceled at all. I will look at the bookings again tomorrow and just make sure that it's not canceled and, yeah, and that's 4830.
Customer: Okay, okay, okay.
Customer: Yeah, okay, the.
Customer: Yeah, versus I think what 5665 or some such.
Agent (Rose Morrissey): Out of our SW, directly. So that's what $1,000 let's say $800 difference.
Customer: Yes.
Customer: Yeah.
Customer: Yeah, that's true. Okay.
Agent (Rose Morrissey): And so you look at your driving from R-S-W to Miami, get another hotel in Miami, get on the slide and then going back, you know, all those amount.
Customer: Yeah.
Customer: Yeah, definitely.
Agent (Rose Morrissey): That's up.
Customer: Yeah, you know, either pay the money on air or pay the money in Miami. Yeah, cause I know that I'm going over to south.
Agent (Rose Morrissey): In Miami. Yes. Yeah. Port par your local state, right? The community.
Customer: Well, it's still, it's not a, it's a terrible drive, in my opinion, I don't like it, I'm going to be doing that two weeks from today to go to South America but you know, I decided against the hotel because I fly out late like, 11:00 at night, so I can drive over park at the hotel cause I pay for parking and then when I come back I think I get back in about 5:30 or six in the morning, I can probably have a nice big breakfast and drive home cause I, it's on a Saturday too. So there's not as much traffic.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Okay, okay.
Agent (Rose Morrissey): Yeah, okay, just, just, just giving you, yes, I'm just giving you options and, and we go from there.
Customer: So, I will consider all of those.
Customer: Okay, alright, well you will definitely hear something to me by Monday if that's okay?
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): That's fine, that's fine. Mm-hmm yeah.
Customer: Okay, I do have an 11:00 appointment at Monday so it might be Monday afternoon.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yes, that's fine, that's fine. Actually be better in the afternoon.
Customer: Okay.
Customer: Okay, alright, well I appreciate this rose.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): And I'm, and I'm going to email all your confirmations for these the to and I should hear from toc on the, on the hotels as well. I made all your deposits yesterday for those the Britney, Norman, Normandy and Britney and a tour and also the French escape. So I make those deposits already. So I'm gonna get those involved this out to you today, okay?
Customer: Okay.
Customer: Okay, sounds good. Alright.
Customer: Okay, and just, just another bit of information, Jessica. Folker.
Agent (Rose Morrissey): Mm-hmm.
Customer: You know, I sent a note to the she sent me some stuff from about South America. I wrote her back and I said, I just wrote to customer service or whatever, it's called the reservation or whatever and I said, you know, thank you for this information but this is not what I'm looking for. I'm looking for the long document that has the page that I can send to my family and friends to contact me and all that. And she sent it to me last night. It got back to me Jessica. Yeah.
Agent (Rose Morrissey): Yes, yes. Yes. Relations, guest relations, yeah.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Okay, good. Good, good. Yeah, Jessica. Yeah, she's our we work together as a team. Kinda like I put your trip together and anything like, for example like once I finished with your air I reach out to said this is her air and she's going to be staying at your hotel. Please don't forget to pick them up. Yeah, and then anything extra like, you know your questions about you. Wanted additional information then our guest relations jumps in. Yeah, and help us with that.
Customer: Yeah, yeah, yeah.
Customer: Oh, yeah.
Customer: Okay! Well, I will, I, you know that's good. I think they send it to me once before and I accidentally deleted it and that's when I came back and requested it again. So I have it. Okay.
Agent (Rose Morrissey): Okay, that's okay.
Agent (Rose Morrissey): That's okay. That's okay. Yeah, any questions you had you can't get a hold of me. They are my backup so they are there, yeah, I guess relations there always there too to back me up because we need that. Yeah we work together as a team, yeah, okay.
Customer: Okay. The guest relations. Okay. Okay, alright. Okay.
Customer: Oh, definitely you know and some something else. What was my other question now we can deal with the Amsterdam to pair is later you know that's yeah.
Agent (Rose Morrissey): Yeah, we can do that once you've decide what you wanna do then we'll plug that flight in there. Mm-hmm that's not a problem.
Customer: Okay, and you know, I'm not opposed to doing a train from Amsterdam to Paris if that is an option.
Agent (Rose Morrissey): But how many pieces the luge you're gonna take? That's an option. Yeah, oh, okay.
Customer: Oh, just one, oh, yeah, that's true. Yeah. Okay, well, we'll talk about that later. How's that?
Agent (Rose Morrissey): Yeah, yeah, because that I don't know I've done the train with my luggage in of the, oh, gosh.
Customer: Yeah. Oh, it's a pain. Yeah, it is, I've, I used to do it from Boston in New York and it was a pain, it's okay. Alright.
Agent (Rose Morrissey): Uh-huh oh, okay, okay. Well, we'll cross that bridge when you, after you decide what which.
Customer: Yes. Okay. Sounds good. Alright.
Agent (Rose Morrissey): Okay, so I'll email you both of those. It, what did you get an itinerary already for me on the united, the full one not yet.
Customer: I don't think so. The last one I got was British air and American air, Miami, etcetera.
Agent (Rose Morrissey): Okay, hold on.
Agent (Rose Morrissey): Oh, no, you, it's not your was it was somebody else? Okay, yeah, I just did they like, they're going to.
Customer: Okay, but you were gonna send me the KL thing.
Agent (Rose Morrissey): Yes, I'm gonna send you the KLM delta and air France. Yes, okay, thank you, yeah, you got a lot of things to do, okay.
Customer: Okay. Alright. Great. Alright. I have a lot of homework. Alright.
Customer: I do. Okay. Thank you so much rose. Have a good, enjoy some time off. It is Saturday.
Agent (Rose Morrissey): Alright, take care.
Agent (Rose Morrissey): Yes, yes, yes, yes, tomorrow I would, thank you. Talk to you later. Alright bye-bye Mary. Bye-bye.
Customer: Okay.
Customer: Alright, thank you. Alright, bye-bye.