Customer: Hello. Calls to this number are being screened by smart call blocker. Please say your name after the tone then press pound.
Agent (Victoria Hill): Victoria at.
Customer: Please wait a moment while your call is connected.
Customer: Hello.
Agent (Victoria Hill): Hi, Carol, Victoria, it's Ali, hello balance for your reservation we have it set up to be processed on the visa ending in 3351 on the thirteenth.
Customer: Hello.
Customer: Yes.
Customer: Correct. Oh, it'll do it on the thirteenth.
Agent (Victoria Hill): Okay. Yup, our accounting team will go ahead and process it for you on the thirteenth. Yeah.
Customer: Oh, okay. Cause we will not be home to call you to say, do it, do it on the thirteenth. Okay?
Agent (Victoria Hill): Oh, no, no, why don't write if you are okay with this then that is the card that we will use and we will process it on the thirteenth on your behalf.
Customer: Yeah.
Customer: Okay, and that'll be okay, because that's the last day. Okay, you won't be late. Okay. Okay.
Agent (Victoria Hill): Yeah, yup, absolutely. It won't be. No, no, no, my accounting team gets here before I even do so she'll have it done probably before I even clock in.
Customer: Alright. Okay. Alright. Yeah. Oh, I have well, I did check. I don't think the prices have gone down on it.
Agent (Victoria Hill): Okay, alright, everything else good.
Agent (Victoria Hill): Probably not, let me look for you real quickly. Let's get into crystal. Where is my cry?
Customer: Okay. And then another thought, do you know anything about like, transfers to the port? Because the airport is like 45 minutes away and I got on a crystal site cause we've never done crystal before and somebody said, we're taking, Christ we taking the shuttle or crystal shuttle or something. And it's like but they could have crystal air, you know, so.
Agent (Victoria Hill): Mm-hmm. Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): They could, yes, yeah. So if you book your airfare with them then they'll get those. Do you want us to look into a chargeable transfer with them?
Customer: Right.
Customer: That could be a possibility?
Agent (Victoria Hill): Okay, do you guys plan on coming in earlier or coming in on the? Okay.
Customer: Yeah, we're no, not the day. Let me what day did you have us getting into?
Customer: For the, for crystal, you have a spending one night at the hotel in where the airport is. And then one night near the port, but either can be changed. I'm talking to Victoria.
Agent (Victoria Hill): Alright.
Agent (Victoria Hill): So in the midst of him writing books for mag and magazines, he's booking your air fair too.
Customer: Oh, he does the air, I do this cruises, he does the air, that's the deal.
Customer: Cause he use this point and he use his money and he knows his miles and he and I don't know what he and only go on united, but I know that we so we're going in two days early just in case we don't wanna run into a snag and the first day we would Snay stay at the hotel near the airport, but it's like forty some miles away and it said it could take an hour or it could take two or three hours depending on the strip so then we'll figured we'd get from there into the closer to where the port is which doesn't have much around it but I guess, he found a hotel somewhere.
Agent (Victoria Hill): Very nice. Good. Trade-off.
Agent (Victoria Hill): Huh you're like, I don't know just book it.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Ever. Bad idea.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Mm-hmm.
Agent (Victoria Hill): Mm-hmm.
Customer: But otherwise, I don't know what the option would be through crystal if they're just bringing people in the day of the cruise probably.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Possibly, I mean we can look into it for you. We can reach out and see, you know, what it is.
Customer: You know what I mean? Okay.
Customer: Yeah, cause it's a strange place, you know. It's not like fort Lauder day all Miami, you know. The it's like okay, and if I don't go ahead.
Agent (Victoria Hill): It, it's not your normal kind of port. Exactly, exactly, yes, I can tell you this you have better pricing.
Customer: Good.
Agent (Victoria Hill): Yup, you've got better pricing.
Customer: Good if I don't get back to you on the hotels. That's because we're in Disney world next week. Oh seven of us other than that got to be fun. Oh, yes, mm-hmm, no, and a hundred degrees boy boil.
Agent (Victoria Hill): Oh, my goodness.
Agent (Victoria Hill): Oh, my.
Agent (Victoria Hill): I wish you luck. I don't know what you do to have your Lua moments, you're alone time, but I wish you have a lot of that because I'm sure it's gonna be needed.
Customer: I would even figure out what water bottle I want yet. Just speak with. We leave it. I don't know, 4:30 in the morning on Saturday or something. It's like, okay. And then he said yes, he said this morning. How about if we just go to the airport Friday night, it's been closer to the airport here. I'm like, what? Don't start changing my plans. What, how you doing?
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Oh, my goodness.
Agent (Victoria Hill): That's not a bad idea.
Agent (Victoria Hill): I plan on I I'm sure it's like, I have to pack Friday night to leave Saturday.
Customer: Yeah, it's like, I know well Lord, min god. So, anyway.
Agent (Victoria Hill): Oh, wow. Well you're okay, so you're going for how many days?
Customer: We're going for a week.
Agent (Victoria Hill): Okay, so you're doing a week. How many parks?
Customer: I think all of them I don't know eu what his name the daughter has planned all of that, so, she, she's planned for month go ahead. I need all the help.
Agent (Victoria Hill): Okay, well I will tell you this.
Agent (Victoria Hill): Okay.
Agent (Victoria Hill): Okay, I will tell you, I will tell you this and I hope that when I tell you and, and explain this to you that your week is going to be a breeze compared to what I decided to do. One year my ex-husband was in the army. He since retired during one of his deployments he came home and we decided we're going to and at the time we have four kids, we decided we're going to surprise the kids. We lived in Georgia. We're gonna drive to Orlando. We're not gonna tell them anything, nothing.
Customer: Okay.
Customer: Mm-hmm.
Agent (Victoria Hill): We do, so we get there, we did eight parks, eight different things in ten days.
Agent (Victoria Hill): So, we took them to Disney world. We took them to F, cat, we did MGM, we did everything Disney, we did see world, we took them to poor Canaveral. We took them to as we so.
Customer: Oh. Oh, my god. No for that. Okay.
Agent (Victoria Hill): You've got this. You got this.
Customer: Yeah, she has plan. She's done all the lightning lane passes and rope drops. And yeah, mom is. You know, we got to be at the park by 7:30 and it's like, what, you know, I'm rolling over at 7:30 you know. I am a night. All I go to bed at too. I don't get up at seven, I know. I can't sleep.
Agent (Victoria Hill): Oh, my goodness, yeah.
Agent (Victoria Hill): Oh, you're gonna need a vacation from your vacation.
Agent (Victoria Hill): Oh, my goodness.
Agent (Victoria Hill): Oh.
Customer: It should be interesting the six year old thing in our room.
Agent (Victoria Hill): Wow, Carol. Well make sure somebody has your coffee as you are rolling over. Make sure somebody has your Mickey shaped waffles and whatever else you may need eco, they have like this thing where you can do wine tastings around the country so you might want to look into that.
Customer: There you go. It's good.
Customer: I don't drink.
Agent (Victoria Hill): Oh, darn, well neither. I don't drink wine but.
Customer: Yeah, I'm a cheap date for these cruises too. You know all you can drink. They make money on me Ben.
Agent (Victoria Hill): Yeah, you are.
Agent (Victoria Hill): Well, I do hope you enjoy yourself. Take a portable fan. A portable rechargeable fan with you.
Customer: But thank you.
Customer: Yup. I've got a neck fan. And I've also got another a little other fan and I have a cooling thing white a wrap. Ow, oh, I, we, my diaper if I have to. It's so funny because I did you know we've been sending each other things back and forth from Disney and somebody just said prior to the Caribbean with closed down with us on it for an hour.
Agent (Victoria Hill): Good, get those little cooling wipes or cooling towels. There you go. There you go. Alright. You're all good.
Agent (Victoria Hill): Mm-hmm.
Customer: And somebody that I would approve my pants them like it. Oh, we need to plan ahead here.
Agent (Victoria Hill): Oh! I would be upset about that.
Agent (Victoria Hill): Oh, my goodness, well.
Agent (Victoria Hill): True, that. Yup, and make sure you know where the little theater is, the Mickey theater, cause you can always go in there and cool down.
Customer: She's got. Yeah, well, she does so and she's got things so marked for me, like where the restrooms are and where my sitting places are while they go on the big rides.
Agent (Victoria Hill): You've got this.
Agent (Victoria Hill): Oh, oh.
Agent (Victoria Hill): See. That's nice. She's really planned.
Customer: So, and grandma sits with the stroller. Yeah, so all I had to do is pay for it.
Agent (Victoria Hill): Good, good.
Agent (Victoria Hill): Oh.
Customer: Well, yeah. It's our trip to them.
Agent (Victoria Hill): Well, enjoy. That's very nice though, enjoy yourself. I want to hear all about it when you get back, I want the good, the bad.
Customer: Yeah, thank you. Thank you.
Customer: If my feet are still loving this. It's ugly. I won't send you pictures.
Agent (Victoria Hill): Let us, let us know if we need to look for like any type of wheelchair assistance for your crystal cruise.
Customer: Right, there you go. You never know, it's my friends. All said we'll get a scooter, I said there's nothing wrong with me. I don't need a scooter idiots.
Agent (Victoria Hill): You know it, it's, you, okay, so you say that I actually had one guest that did that and it was just, simply because she knew that people were gonna walk in front of her. I'm like, okay.
Customer: People do.
Customer: You know, see I just, I can't, I'm not, I'm not that kind of person. Give me a break.
Customer: I am diabetic so I will have to drink my water and I'm I am 79 years old so but not to crap it yet.
Agent (Victoria Hill): I wish you all see, see.
Agent (Victoria Hill): I wish you all the luck. Have a great, great time. If I could meet you at eco I would do it because that is my favorite park out of all of them. So yeah, we'll talk when you get back. We've got your final payment taken care of, you, enjoy yourself.
Customer: Thank you.
Agent (Victoria Hill): Alright.
Customer: Thank you.
Agent (Victoria Hill): My pleasure. We'll talk again later.
Customer: Okay, if you find anything else send an email and I will respond in a week if not.
Agent (Victoria Hill): Okay, sounds good. Bye.
Customer: Alright, thanks, bye.