EILEEN PERRON · Aug 7, 2026 ยท 2:52 PM
Outbound · 02:06 · Planner: Andrea Zacarias · +14163717197
“I'm trying to get my speaker to work here. I lost her.”
Verify the correct contact number and name for this prospect before reattempting the call. Consider waiting for a callback or scheduling a time when the customer can speak without technical interruption.
Full analysis
What happened
Agent Andrea Zacarias called what she believed was Brian but reached Eileen Perron instead. Eileen was having trouble with her speakerphone and could not maintain audio continuity. The call lasted only 2.1 minutes and consisted primarily of the customer trying to resolve technical issues on their end while the agent attempted to make initial contact. No travel discussion or booking opportunity occurred; the call was derailed by equipment failure.
Emotional read
The customer was frustrated and disorganized at the start of the call, struggling with technical issues (speaker phone). They were apologetic and somewhat flustered but not hostile. The emotional tone remained mildly frustrated throughout due to the technical difficulty.
Emotional arc through the call
Customer started frustrated with their tech, remained frustrated throughout due to ongoing speaker issues.
Process friction
- outbound call reached wrong contact (called for Brian, reached Eileen)
Customer behaviors
dealing with technical difficultiesapologizing for audio issuesattempting to troubleshoot speakerphone
Closing technique
Attempt: none Outcome: no_close_attempted Payment: none
Analyzed 2026-08-07 14:55:18 by claude-haiku-4-5-20251001. Confidence 0.40.
Transcript (336 chars)
Customer: Oh. Agent (Andrea Zacarias): Hi, good morning am I speaking with Brian? Customer: Yeah, hi, just a second and, and trying to get. Customer: I'm trying to get my speaker to work here. Customer: I lost her. Customer: I have to speaker the work. Customer: Okay. Customer: I know I lost you. Agent (Andrea Zacarias): Hello, Brian?