Kevin Rose · Apr 7, 2026 ยท 10:45 PM
Inbound · 04:16 · Planner: Pam Chavez · +17752246283
“we can do it, I can do a deposit. You get my credit card if you want to do it for all six of us.”
Follow up in early December (about one month before the February departure) to confirm the CIE deposit was processed and to discuss airfare strategy for the complex Auckland-Queenstown-Papeete routing. Kevin indicated he may call; proactively reaching out with a sample itinerary or routing options could accelerate the second leg booking.
Full analysis
What happened
Kevin called to finalize a CIE tour booking for six people departing in roughly ten months. He confirmed he was satisfied with the quoted pricing including passenger and previous-guest discounts, and authorized a $250 per-person deposit charged to his credit card. He emphasized keeping all six travelers on a single booking for simplicity and stated his group will arrange their own air (coordinating to fly together to Dublin). Kevin also introduced a second, more complex February itinerary involving a TAP tour followed by a Windstar cruise, with challenging airfare segments (Auckland to Queenstown to Papeete), and indicated he may call back for help optimizing that airfare. No issues were raised; the call was transactional and warm.
Emotional read
Kevin is relaxed, collaborative, and friendly throughout the call. He opens by noting the agent sounds better than a prior conversation and closes with personal well-wishes about her health. He speaks in a casual, conversational tone and shows comfort working through logistics together without pressure or frustration.
Emotional arc through the call
Kevin began warm and casual (noting the agent sounds better), remained steady and collaborative throughout the booking and logistics discussion, and ended with genuine personal warmth and well-wishes.
How customer sees Pavlus
- positive · referred to agent Pam by name from prior call; comfortable returning; acknowledged she sounded better than last time they spoke
- positive · expressed confidence that Pavlus can help with complex multi-leg airfare if needed: 'I may give you guys a jingle and see if you can help me with some airfare'
Value perception
Kevin indicated Pavlus may offer value on complex airfare routing where booking separate legs can sometimes be cheaper than linked bookings, though he's still evaluating options.
Customer behaviors
consolidating group travel for six people under single bookingcomparing airfare routing options across multiple carriersplanning multi-leg cruise and tour itinerary ten months in advancehandling deposit payment authorization immediatelydeferring detailed airfare planning for future follow-up call
Topics & signals
| Topics | CIE tour deposit and pricingpassenger discountsgroup booking for six peopleairfare logistics to DublinFebruary multi-leg cruise itineraryTAP tour and Windstar cruisecomplex airfare routing Auckland to Queenstown to Papeete |
|---|---|
| Destinations | DublinChicagoDallasReykjavikSeattleAucklandQueenstownPapeete |
| Cruise lines | CIE (tour operator)Windstar |
| Buying signals | approved $250 per person deposit for all six travelersasked agent to charge credit card for group depositkept entire group on same booking for conveniencebooked TAP tour with planned Windstar cruise for Februaryplanning to call back for airfare help on second itinerary |
| Objections | uncertain about best airfare routing for multi-city legsairfare pricing sometimes cheaper when booked separately vs linkedcomplex timing constraints with cruise port departures |
Analyzed 2026-05-26 07:35:52 by claude-haiku-4-5-20251001. Confidence 0.65.
Transcript (4,496 chars)
Agent (Pam Chavez): Good afternoon, publish travel to Pam. Customer: Hey, Pam. Kevin, how you doing? Agent (Pam Chavez): I'm doing okay, thank you. How are you? Customer: Do you sound better than when I talked to you a couple of days ago but that's a good thing. Yeah, cool, no doubt place, not yet. Wait a while. Yeah, that quote looks good so what kind of a deposit of these guys want for that C-I-E tour. Yeah. Agent (Pam Chavez): Yeah, yeah, yeah, yeah, I don't think, I don't think I'm gonna die. Agent (Pam Chavez): I don't know hold on one second. Let me look here. Agent (Pam Chavez): Just stop in my inbox here. Customer: Yeah, I forget how to get stuff with her payment and all that stuff. Agent (Pam Chavez): Okay, you definitely get a the passenger discount so, that's pretty cool. Customer: No, I'm looking at it it's like, yeah, I'm yeah, yeah, yeah, I'm okay with their discount and previous passenger and your discount and it makes it a little more to you. Take it $6, yeah, yeah. Agent (Pam Chavez): Yeah. Agent (Pam Chavez): Yeah, that's for sure. Okay, deposit, the deposit deposit. Why does it not tell me what the deposit is? Agent (Pam Chavez): No let me look, I'm looking at the invoices and I do not see that. No, it's gonna be, I guess I put zero down. It'll stay out forever. Yeah, if you, if only per person deposit without our insurance is $250. Customer: Yeah, maybe it's free to get. Customer: Yeah, yeah. Customer: Mm-hmm. Customer: Without insurance. Yeah, okay, do you want to do? Yeah, we can do it, I can do a deposit. You get my credit card if you want to do it for all six of us. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Okay. Okay. I have it all on the same booking which kinda would make it a lot easier. Customer: Cool, yeah, no, keep, keep it that way because we're gonna probably do our own air and just everybody flyer together and I, you know, and I'll figure how to get the Dublin and back and, and I don't, yeah, cool. Hey, let me go. What's that? Agent (Pam Chavez): Okay. Agent (Pam Chavez): Yeah, it's pretty, pretty easy. Agent (Pam Chavez): That's pretty easy flight, I would think. Customer: Yeah, but we're looking at spoke in and it's kinda flaky. One of you fly American to Chicago then switch to Aira or American takes you through Dallas. And then actually the cheapest business is on Iceland air, they fly yet. You go to seat Alan Seattle do a capital require and Dublin. So, just never know what we'll do. Cool. Hey, I one more question we're going to be doing in February of next year which is what ten months away I got the dang tap tour followed by the Windstar in to heat. Agent (Pam Chavez): Mm-hmm. Okay. Mm-hmm. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Customer: And it I know you guys do airfare but it, you know, it's one of these where I have to fly to Auckland on a certain day and then I have to, and it lead in fishes in Queenstown. So then I flight from Queenstown. To pupa to heat and then the cruise ends it, what Windstar. Does now is they pulling the port at 8:00 on a Wednesday night. So, if you want to get a late night flight Wednesday, you know, cause one of them leaves at midnight you can do that or you can hang out all day, Thursday at a hotel that's why out Thursday evening. So, you know, it's kind of variable on that but we'd feel for puppy to do spoke can. So not to worry about now but I may give you guys a jingle and see if you can help me with some airfare or something, you know, no. Let's go. Yeah. Okay cause it's not an easy, easy, you're looking at, trying to do business and it's sometimes it's cheaper to buy a one week business you know from here to here to hair as opposed to linking it all together and then and it's like a chin. Agent (Pam Chavez): Mm-hmm. Mm-hmm. Agent (Pam Chavez): Mm-hmm. Agent (Pam Chavez): Yeah, I can look at that for sure. Agent (Pam Chavez): Okay. Agent (Pam Chavez): Mm-hmm. Customer: Yeah, cool, alright, well I appreciate it Pam, hope, glad you're feeling better. Alright, we'll talk, yeah, great. Alright, keep touching your medicine or whatever you got going. Agent (Pam Chavez): Alright. Yeah, me too. Agent (Pam Chavez): Yeah, I, I'll finish the last bill tonight. The Tama flu stuff like it's called. Customer: There you go. Good. I'm sure your husband's happy too so yeah. Alright, but feeling better, so alright, let's see you. Bye-bye bye. Agent (Pam Chavez): Four guy. Thanks Kevin, you have a good day. Bye, uh-huh bye-bye.