Customer: Yeah.
Agent (Mike Duran): Good afternoon. Thank you for calling Impala travel home of the best pro program in travel industry. This is Mike guest relations. How can I help you?
Customer: Hi, Mike, this is maple brown and I'm trying to get a hold of Taylor Bazi but I think she's kind of busy this day and I just, what I need to do is would you be able to take the payment for a booking that we have?
Agent (Mike Duran): As long as it's not the deposit. Yes, what is the booking or what is the booking or confirmation.
Customer: No, it's not the deposit 411-411-0967.
Agent (Mike Duran): Okay, this is a unit world trip for may of this year and I show it paid in full.
Customer: Mm-hmm.
Customer: Yes, for 904365.
Agent (Mike Duran): That's the payment that was made today. Yes.
Customer: Oh, how was it paid today if I didn't even call, I guess you all have my phone. Okay.
Agent (Mike Duran): We had it, yeah, we, it was paid with a Mastercard ending in 6591. You should have gotten an email once that was completed.
Customer: 6591 okay, let me see which one is at 6591.
Customer: Hold on. Did you come to? Okay, 65 I tried. I need to see which one it is cause I told her I was gonna give her our world card. 1529.
Agent (Mike Duran): Yeah. Yeah. We only have one card on file that's what was noted. It's a Mastercard ending in 6591.
Customer: Okay, let me, let's see to come.
Customer: Let's see. Hold on. Let me look here. No, it doesn't end in 65.
Customer: Dot com, let me see this one.
Customer: Well it went through. I certainly don't know which one it is cause I only have a limited of two of them. Hold on. Let me look.
Agent (Mike Duran): Is the card, the name on the card is Bruce brown.
Customer: Okay, be Bruce brown, let's see, Bruce, look at your wallet, okay, that's your number then. Okay, hold on. We're just gonna verify it real quick.
Agent (Mike Duran): Okay.
Customer: 651 okay, 6591 then that's the one. Okay, very good. Alright and then I guess you know, world or you guys will be sending us our you know I guess the receipt or whatever, cause I don't think I've seen it on my email at all so, okay.
Agent (Mike Duran): That's, yup, that's.
Agent (Mike Duran): It should have been that you check your spam folders? Cause that was, oh, so we got, it looks like the email that we have was kicked back. So it was done this morning and I haven't seen a note here received undeliverable email back from.
Customer: Okay.
Agent (Mike Duran): So, it doesn't, it looks like the Veron at gbtcat.com was but but it should have also went, it should have also went to oh, so the BB brown @gbtc.com was also rejected but it looks like male underscore B. @icloud.com should have went through.
Customer: Ely on.
Customer: You too two. Okay. Alright. Let me give you a, I know it's a V.
Customer: Okay, let me take a look at it real quick, hold on just a second. Reject.
Customer: Okay. Hold on there, hold on. Let me info. Let's see, let me go to my iCloud can I verify my email address? It, my address is B. Brown at golf Victor tango Charlie.
Agent (Mike Duran): Yes, that, that's one of the emails we have is B. Brown @gvtc..com.
Customer: Okay, is that correct? Okay, that's his email and then I got this from her. Yeah, we only got a, a message from her that we could I don't know what question you're asking. I asked her that we were curious if you know, where could take care of the flight, because she was having a little difficulty with it but I don't see anything else that she may have sent me. Well that was yesterday but I don't have anything today.
Agent (Mike Duran): Oh, it went, yeah, it wouldn't have come from Taylor it would have come, you might check your spam folder, I see the, I, it would come, it wouldn't come from un, word either a, I have in the subject line, it'll come from trying to figure out what email it, it'll basically be from it'll be @frompub..com it could either come from Joan or come from payments @publishtravel.com.
Customer: Okay.
Customer: Okay, you know what, let me look for new world. Okay. Uh-huh go ahead.
Customer: Mm-hmm.
Customer: Okay.
Customer: Okay, let's see here.
Agent (Mike Duran): It would have been this morning at about 8:45 AM Mountain Time.
Customer: Okay let me take a look then box, nope, inbox.
Customer: And see, I was going through my. Let me take a look. The only one I have was yesterday from Taylor but nothing this morning let me look more. Is it possible to get it resent again?
Agent (Mike Duran): Absolutely, yes, I'll, I'll send you the updated invoice shortly.
Customer: Okay.
Customer: Okay.
Customer: I don't know why it would be mm-hmm, I'm looking at everything that's today cause I've got it all in order for today. Nope.
Agent (Mike Duran): Did you check your spam and junk folders too? Sometimes you go there. Okay.
Customer: Yeah, just, I just looked at those and I don't see them. Mm-hmm.
Agent (Mike Duran): So, we just verify the BB brown @gbtc.com is a valid in email. What about the first one? The.
Customer: Is it that?
Customer: The Veron don't use that one, V. E. RLE, O. N, don't use that one.
Agent (Mike Duran): Let me I'm sharing you rid of that one then.
Customer: Okay, and then let me give you the Mabel let's see.
Agent (Mike Duran): The other one we have is able underscore B. @icloud.com.
Customer: That's correct. That should be working. I'm wondering if maybe it got kicked out because Veron was in there too. I wonder.
Agent (Mike Duran): Well, let's do this.
Agent (Mike Duran): It shouldn't have but who knows? I mean, let's just, let's just get you an email sent right now.
Customer: Mm-hmm.
Customer: Okay, and, and let me see if I see, cause I mean, if you send it I might get it right away. I hope, yeah, if you just send it to me first and then maybe him separate. Let me see.
Agent (Mike Duran): Yeah, you should get it right away so let's see.
Agent (Mike Duran): Well, we have them set up they always go to all the emails cause they're call connected.
Customer: Oh, okay. Okay. That's not a problem. Okay.
Agent (Mike Duran): Otherwise, only one would get them unless you asked for one. So, let's see.
Customer: Okay.
Agent (Mike Duran): Set up.
Agent (Mike Duran): At.
Agent (Mike Duran): His and we can add it again. It was, it was Victor, Bravo brown, correct?
Customer: Wait, Victor Bravo brown, oh, B. oh, I see B. like in Buster brown, B&B brown is that what you said?
Agent (Mike Duran): Brown, V-B brown or just B. Brown.
Agent (Mike Duran): So I right now I have it as V. As in Victor, B. As Bobby brown, is it V-B. Or BB.
Customer: No, there's no V. as in Victor at all. No V. As in Victor at all.
Agent (Mike Duran): Okay, so that's, that's that's why that didn't go.
Customer: Okay.
Agent (Mike Duran): It.
Agent (Mike Duran): So, let's see.
Agent (Mike Duran): Let's see.
Agent (Mike Duran): Okay, so I just sent it. So let's make sure.
Customer: Okay. Let me, alright, let me take a look. See.
Customer: Any primary.
Customer: It's cause I have them all separate and update promotions and then all.
Customer: And then all hopeful north. Well let's give it a few minutes or at least two minutes. Okay let me close out and then go back in it and see.
Agent (Mike Duran): Okay. So I just let's see so I just got a kick back which one?
Agent (Mike Duran): So yours was kicked back maybe underscore B. @icloud.com didn't go through.
Customer: I wonder why, huh.
Agent (Mike Duran): But the other one should have went through. Yeah, I don't know, know why there's a.
Customer: Okay. Well, was Mael, spelled M-A-B-E-L. And all lowercase letters.
Agent (Mike Duran): Yes.
Customer: Okay and then underscore that little like a, okay, and then the letter B. As in baby @icloud.com. Well, let me check one more hold on. Let's see.
Agent (Mike Duran): Yup.
Agent (Mike Duran): Yes.
Agent (Mike Duran): Yes.
Customer: I got a, I had a, a new G-V-T-C set up let me take a look and see if I have it. Hold on just a second. Let me get into my notes real quick. Hold on. I feel kind of worried because I didn't get that.
Agent (Mike Duran): Oh, what so what this, so it does it says the recipients mailbox is full and can't accept messages now.
Customer: Oh, my goodness. Okay, let me get my husband to come back. I'm sorry he just had to go out there, we have somebody working on the backyard there with some plumbing. And let me get him in here. Hold on, let me see where he's at.
Customer: I'm just wondering, what do I do to let me see if I delete some stuff here real quick?
Customer: What's wrong thing here? Trash, there's no transfer iCloud, which is weird trash here, select all. Boom, delete all.
Customer: Okay, I got rid of a lot of stuff just now.
Customer: Let's see here and hold on let me go ahead and delete some stuff.
Customer: That one?
Customer: Let's see.
Customer: I'm trying to just get rid of stuff and then let's see that in.
Customer: Okay, let me go ahead and go into.
Customer: Okay, iCloud junk. Nothing trash.
Customer: Okay.
Customer: Did you want to see if you can send it again since I've delete some stuff.
Agent (Mike Duran): Sure.
Agent (Mike Duran): Okay, I just forwarded it.
Customer: Continue to.
Agent (Mike Duran): So, let's say it went through this line on my end.
Customer: Okay, it went through.
Customer: Okay, let me check then. Hold on. Let me check. Well, I got hooked on removing stuff. So let me just see one last one here to make it good. It's all delete delete. Okay, alright, so, now let me look all boxes.
Customer: You said it went through.
Agent (Mike Duran): Yeah, it didn't, it didn't get kicked back this time and it would be coming from guest relations @publishtravel.com.
Customer: Okay. Okay. Let's see here just to look for it.
Customer: Mm-hmm.
Customer: Yeah, I don't have too far to look all the way down here on my, have a.
Agent (Mike Duran): Yeah, how you have your inbox set up? It should come up at the top and it should, it should also let you know new email.
Customer: Yeah.
Customer: Yeah, I just don't see it. It hasn't come up yet, Bruce? Do you have my other email? The one that you created the GV PC? It was a little, I think it was yesterday. Was it B. Mabel? Did you get it on your, you didn't get it on your laptop? Yeah, no, it's M. brown at G-B-T.
Agent (Mike Duran): Maybe he can check if he got, he should have gotten two of these.
Customer: And you said to see if you got yours, cause he just sent it in brown at G-V-T-C mm-hmm, could you try this other one just to kind of resend it with.
Customer: It's all lowercase letters. It's M., like in maple brown with my last name @gvtc.com.com.
Customer: Your solutions, okay. Bruce got his guest relations, let's see here's the P. for invoice, okay, he just got his but I didn't get mine, which doesn't? I won't get it on my phone.
Agent (Mike Duran): I just.
Customer: Well, he thinks it's gonna be on my laptop not on my phone. Okay you just sent it. Okay let me see if I.
Agent (Mike Duran): I sent, I just sent it.
Agent (Mike Duran): Yeah, and, and.
Agent (Mike Duran): Yeah, and that one went through too.
Customer: Okay, that one went through. Okay, well it's, I, my husband says it's gonna come out of my laptop so I'm gonna go with what we have right now with his and he got his. So I think I'm gonna run with that one but right now, but I do want to go ahead and make sure that we have now that in brown @gvtc.com and because that's my alternative or like the last hok kind of email to have and I'm checking here right now just to make sure that it, I did get it. Hold on a second.
Agent (Mike Duran): Okay.
Customer: Okay, and I just cleaned out a lot too.
Customer: Okay. Let me see here. So where would it be? Hold on.
Customer: Wow! I think guest relations I got it with the in brown that you sent it. I've got it right here and I see someone face by the name of Mike Darron is that you? Okay, alright, well then I've got it and I'm gonna just open the PDF file just to make sure it should be good.
Agent (Mike Duran): Just me.
Customer: Go.
Customer: So slow, alright.
Customer: I'm gonna say it's gonna be good. It's just a little, it's just waking up and everything. Well, I sent you then, mm-hmm.
Agent (Mike Duran): Well, if you, if you're, if you review it and you have more questions just give us a call, we're here, we're here over the weekend, I'm here tomorrow, so we're here at 99 AM to 4:00 PM Mountain Time Saturday and Sunday. So if anything comes up, just give us a callback and we can continue to clean things up on our end or add stuff, answer questions we're here for you.
Customer: Yeah.
Customer: Okay.
Customer: Okay, okay.
Customer: Very good.
Customer: Very good. Thank you so much Mike, I appreciate your time. Okay, I feel a lot better. Alright, okay then.
Agent (Mike Duran): Oh, good. My, my pleasure to help you. I'm glad I could help and we'll get it all figured out to be efficient as we continue to work together on this.
Customer: Thank you.
Customer: Sounds fan. Fantastic, thank you, Mike, you have a great evening. Okay, thank you. Alright, bye-bye.
Agent (Mike Duran): Thank you too. Bye.