Customer: Now can you hear me? Yeah, okay. Oh, yes, I, yes, yes. So, I had a some ques, I had a question here.
Agent (Rose Morrissey): Hi, this is yes. Did you get your confirmation?
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yes ma'am.
Customer: Alright, hang on and if it, if you can't hear me let me know because we have spots in the house and I'm in a fair spot, that was good before, but then when I was talking to someone, I went out. So alright, so the room 103.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Mm-hmm. Okay.
Customer: Is there any other room?
Agent (Rose Morrissey): Like where, what other, yeah, there's, there's a lot of space available. What, where do you want to be are you, are you able to pull up that deck plan?
Customer: It well.
Customer: I, I've got a deck plan sort of. So, and I'm looking at, alright. So it looks like the standard F-R are farther down the line or, or, you know, if there was. Alright, and, and, or how much, how much more would it cost to, to be on the.
Agent (Rose Morrissey): Mm-hmm let me look at the now.
Agent (Rose Morrissey): This is on.
Customer: Move up the deck.
Agent (Rose Morrissey): Okay, hold on a second let me just tell you so let me.
Customer: No. Okay. So, so, looks like 103 is like right under right next to where the reception is, right. It's on the floor above.
Agent (Rose Morrissey): No, the reception.
Agent (Rose Morrissey): See where the stairway is on.
Customer: Well, I, my I'm not, I don't know I the, I what I, okay, I couldn't, I, I'm on.
Agent (Rose Morrissey): Is that where.
Agent (Rose Morrissey): You're more towards the front of the deck.
Customer: Right. But in the, in the front isn't that.
Agent (Rose Morrissey): Okay, so the reception.
Agent (Rose Morrissey): If you look at the deck plan and I'll tell you if you want to get on the deck plan and I'll tell you where the reception is at.
Customer: Yeah, okay. Alright, cause this is, this is just, alright, so where do I find the deck plan?
Agent (Rose Morrissey): I'll go, go to biking.com biking cruises.com.
Customer: Okay. Alright.
Agent (Rose Morrissey): Okay, and then you look under your click under rivers then go to ships. If you click under river you go Viking European ships. Okay. And then go to Viking long ships that are in on the in mine and Daniel.
Customer: So, okay. Yeah, yeah, I've got river. Okay, ships, yup.
Customer: Yes. Okay. Alright. Yup.
Agent (Rose Morrissey): Click on that and then look for biking G-Y-M-I-R I don't know how to pronounce that.
Customer: Yeah, yeah, I know how can you say any of those the names of their boats? Okay, alright. Interactive deck plan. Alright, this is what I couldn't find before, so, so.
Agent (Rose Morrissey): I just spell. Okay.
Agent (Rose Morrissey): So on the main deck you're in 103. I can easily put you in you know keep the price and everything. I can easily move you to 109 or 107.
Customer: Right.
Customer: Okay, well that yes, that would be, be nice ice that would be nice yes 109 or 107.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Okay, because you know where the stairway is, the reception area is. Right. I'm gonna say it's like right around 1-141-151-1617.
Customer: Okay. Really. Okay, wait, let me go back to middle deck. Alright, well, but when you look at aren't the, I thought that like, where, two, you know, on middle deck right next to the reception the two hundreds. I thought the 203 would be a above 103.
Agent (Rose Morrissey): Okay, go to metal dot.
Customer: Can you see that? Yeah. You, I mean, wouldn't you think that?
Agent (Rose Morrissey): I don't know how that lines up.
Customer: You know, that's how it seem.
Agent (Rose Morrissey): I'm thinking that you're 203 the way I look at it, hold on a second 203 and the 103 no, that's more like a, that's more, that's more like 109.
Customer: No, what?
Customer: Oh, really?
Agent (Rose Morrissey): Yeah, I think so 103 is more towards the front of the deck. So if you go to the middle, towards the front of the deck.
Customer: Okay, because.
Agent (Rose Morrissey): 1031 guest services, that's right above.
Agent (Rose Morrissey): Well, you could do 109 but I don't know, it, I, it's hard to say where were your friends down that hearing all the walking around.
Customer: Okay.
Customer: Okay.
Customer: Huh, okay. Oh, they were in in the very first room that when you came down, cause there were stairs actually in both sides. There were stairs at the back in the back and there were stairs in the, in the front and.
Agent (Rose Morrissey): Where were your friends at what?
Agent (Rose Morrissey): Okay, so do look like, the stairway is on the, on the main deck, see the stairway.
Customer: It's like on 216 that uh-oh yeah. Okay. Yes, yes, yes. I mean aren't those cheaper rate. Isn't the.
Agent (Rose Morrissey): No, on 122 12 2123.
Agent (Rose Morrissey): You wanna, you want to be near the stairway.
Customer: No, not really. No.
Agent (Rose Morrissey): No, no. So right now you're in 103. Okay.
Customer: Right.
Customer: Okay. Alright. Well, and doesn't show any stairs down at 103. So, okay, yeah, so then our boat must have been configured differently so, okay, wait, 1234.
Agent (Rose Morrissey): No, there's no stairways.
Agent (Rose Morrissey): Yes, yes.
Customer: Five, alright, wait a second.
Customer: Alright, let.
Customer: 106. Alright. Okay. Well, alright, now Mike is saying just, just leave it, leave it as-is with rose. He says to hear that.
Agent (Rose Morrissey): But just, yeah. But you know if you look at that, you're towards the front. You're not near the reception desk at because the stairway is down by one two two and one two three and that's the lower price.
Customer: Right.
Customer: Okay.
Agent (Rose Morrissey): And the yellow, the yellow is the lower price.
Customer: Well, that's what I thought, yeah.
Agent (Rose Morrissey): So you went up on the 103.
Customer: That, yeah. Yup. Yeah, that's what I thought, that's what, alright, we'll live with 103, yup, and, and get snowed out last weekend. Ros.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Uh-oh yeah, we had some snow but you know what? It was only two inches of my house but it melted. Like, at, at 11:00 10:00.
Customer: Oh, so you got was pretty for a little bit.
Agent (Rose Morrissey): Yes, just, just to look at it first the first thing in the morning and then I look back out in my window and I go, oh, it's gone.
Customer: Yup.
Customer: Okay.
Customer: Alright. So, so what, now, what do we need to do? Oh, okay, so now you know, remember we have those voucher things that onboard certificate that but you said when we, when we were on in 2017, we bought it. Yeah, and, and every time we tried to use them you go. No, ours is a better deal and you can only use one. So.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Did you purchase that on board?
Agent (Rose Morrissey): Oh, my gosh.
Customer: So I have the $200 cruise certificates from when we were on the Viking for city in August 17th.
Agent (Rose Morrissey): Okay, let me ask, let me ask biking since you have it since 2017. And can they take both mine and yours.
Customer: Yeah, okay.
Agent (Rose Morrissey): Okay, I'll let, I'll ask.
Customer: Yup.
Agent (Rose Morrissey): And see what they say.
Agent (Rose Morrissey): Okay, vouchers 2000.
Agent (Rose Morrissey): The. Okay, and then what about the insurance. What do you think of the insurance?
Customer: Is, isn't it, isn't it, is it the regular one we norm they normally have or did they change something?
Agent (Rose Morrissey): Yeah, here's the thing with the insurance. No, it's the same one not leaving till December 2025.
Customer: Okay.
Customer: Right.
Agent (Rose Morrissey): Okay, and you're gonna pay in full fifteen of December 2024 one year in advance.
Customer: Right.
Customer: Right.
Agent (Rose Morrissey): Okay, so and if you go move down to page two of your confirmation, on the cancellation, a guest cancellation schedule, if you cancel before you go on, let's say, let's say you cancel a 119 to ninety days, actually, a 220 days prior to your departure.
Customer: Okay.
Customer: Right.
Customer: You get it all but you get it all back. No, okay.
Agent (Rose Morrissey): No, no, no, you get, you get the penalty will be $100 per person plus plus they keep the insurance money.
Customer: Right.
Customer: Well, they always kept the insurance money. I thought they've always, they've always done that. But, but it, so, if we if we have to cancel, here's what I was wondering, so if we had to cancel 25 days before departure, we don't get insurance doesn't cover any of it.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Unless, unless you want go ahead.
Agent (Rose Morrissey): Ahead 25 days prior to departure.
Customer: It says the penalty is a hundred percent, so.
Agent (Rose Morrissey): So that it's.
Agent (Rose Morrissey): Okay. So it's, it'll be a hundred percent the penalty but you had the insurance to claim it that but are you canceling it for illness reasons? Yes, then you can claim and get your refund, whereas, if you cancel because you got up that morning and you just say I don't want to go cancel it, then it.
Customer: Okay.
Customer: Okay.
Customer: Well, or we flipped on I and broke a leg right before, okay.
Agent (Rose Morrissey): That's the number. So that's an emergency. I mean, that's a medical reason but if you get up in your hair doesn't look right because you went to the salon the day before and you had your, and yeah, now it's green. You don't want to go and that's a hundred percent full penalty, you still can claim the insurance. However, you're not getting a refund, you're getting a credit for another cruise mm-hmm.
Customer: Okay.
Customer: And now it's green.
Customer: Okay. Alright and Mike.
Agent (Rose Morrissey): And I think it's 75 percent or eighty percent money back.
Customer: It, okay. Well, I mean, the only reason we'd cancel is something catastrophic happened and we couldn't go for some re, you know, reason so but however Mike is hollering about. It doesn't cover medical though, does it issues. So, if we slipped over in Europe and fell and broke a, an ankle, it's not going to.
Agent (Rose Morrissey): Yeah, no, yeah.
Agent (Rose Morrissey): It covers.
Agent (Rose Morrissey): That's what let's, what, yeah, let's look at lion last time you guys bought Alion's.
Customer: No, last time we bought, we, last time you said alliance wasn't as good and you said go with Vikings.
Agent (Rose Morrissey): Oh, probably too much. Hold on a second. Yeah, you bought ons back in 2019.
Customer: Okay. I was thinking it was you. We went with whatever biking had for the.
Agent (Rose Morrissey): On, for your, that was your biking 2019. You bought ons to cover the biking cruise November 18th, 2019.
Customer: Okay.
Agent (Rose Morrissey): Okay, the 2024 February let's see what did you get? Yeah, let me see you got.
Customer: Okay.
Customer: Okay, that's the one I'm thinking, yes, that was trip mate wasn't it? It?
Agent (Rose Morrissey): Computer.
Agent (Rose Morrissey): To flow.
Agent (Rose Morrissey): They got a spoil you know how you click something boom mind and then. Yeah, okay yeah, so the one in February you purchased the Viking the biking insurance. Yeah.
Customer: I know. Yeah, I know. And then it takes it to forever to load.
Customer: Yeah.
Customer: Yeah, so, so what's your experience? I mean nobody covers medical, I mean it if you're, if we're there and something happens.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): No.
Agent (Rose Morrissey): Alion's covers preexisting conditions and when you're traveling, it covers medical evacuation. Yeah, they're pretty good. All the once is a good policy that we have. So, if.
Customer: Okay.
Customer: I know, that's what you always said that it was really good. And then last time you said no, I think you better trip Mads better for this time. So.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): No, that the reason why because the price was very high on the on. So let's, let's look and see what we can do here, what the price would be.
Customer: Oh, okay.
Customer: So what, see what Allan it is?
Agent (Rose Morrissey): Is yeah, because.
Agent (Rose Morrissey): So in Virginia.
Customer: Yeah.
Customer: It's cold and rainy here today.
Agent (Rose Morrissey): Oh, nice to plan a trip.
Customer: Exactly, that's what I was thinking.
Customer: We even turned down the fireplace in the family room.
Agent (Rose Morrissey): Oh, nice.
Customer: That it was, it's just like, oh, there's just a chill in the air and I have soup for supper, so.
Agent (Rose Morrissey): Oh, that's nice. What kind of suit? I love suits. Oh, nice, nice, nice, nice.
Customer: Ministry.
Agent (Rose Morrissey): Ice 992.
Agent (Rose Morrissey): Okay, return date, you are coming back, you're coming back December 20th.
Customer: Right.
Customer: So, we'll miss all the Christmas parties.
Agent (Rose Morrissey): Oh, that's okay. No darn. Yeah.
Customer: Oh, darn right. Actually, I was thinking my, my granddaughter in the nut cracker for her Belle class. It's, oh, darn we're not gonna, we're not gonna make the nut cracker. That's not upsetting me cause it's two hours, you'll never get back in the rest of your life for three, for three minutes of her on stage.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): That's right.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): August 27th.
Agent (Rose Morrissey): 94.
Customer: Yes, we are. Seventy.
Agent (Rose Morrissey): Okay, and this is going to be?
Agent (Rose Morrissey): So, here's the price. Oh, not bad. Oh, hold on.
Customer: Yeah.
Agent (Rose Morrissey): So insurance through biking $749 per person, right?
Customer: Right.
Agent (Rose Morrissey): That's 1498 insurance through on the journey plan is 1108.
Customer: Okay, per person for for two that's oh.
Agent (Rose Morrissey): Total total. No, no, no, no total for two. Yeah.
Customer: Okay then.
Agent (Rose Morrissey): So, then that's gonna cover preexisting conditions. You don't have to pay for that insurance until you make the full payment with biking which is the 15th of December. Okay, one month from today and then it's going to cover.
Customer: Okay.
Customer: Okay. Alright.
Agent (Rose Morrissey): It's going to a trip cancellation up to the amount that you purchased. Trip interruption up to a 150 percent of amount. Purchase trip, I mean, travel trip delay coverage is $1,000 per person.
Customer: Okay.
Agent (Rose Morrissey): Change a trip change protector is $500. Baggage claim is a thousand dollars. Baggage delay is coverage is $300 emergency medical dental coverage is 50000 emergency transportation is 500000.
Customer: Okay.
Agent (Rose Morrissey): So and they have a 24 hour hotline assistance, and also so if you if you purchase this Allon you're gonna download their app.
Customer: Right.
Agent (Rose Morrissey): Me. A, if you input all your flight information in that app and let's take the flight delays what did they say here for delays? $1,000 coverage and if it's, if it's a delayed due to weather or due to airline or whatever, they will credit you depending on how, how long is your delay anywhere up to $1,000?
Customer: Right.
Customer: Right.
Customer: Oh, okay.
Customer: Right.
Customer: Okay.
Agent (Rose Morrissey): With receipts daily limit to $200. Oh, I'm sorry. I'm sorry. No receipt. The delay limit will be $100. They'll give you $100 they'll credit, your credit card $100 right away.
Customer: Okay.
Customer: Okay. So sounds like that's a better deal.
Agent (Rose Morrissey): I'm gonna, I think so too. They have another it's called the basic plan now. The basic plan.
Agent (Rose Morrissey): Coverage, it's, they have coverage for medical evacuation but it's lowers, for example, the emergency transportation on the journey's plan that I gave you was like 500000 right? This one is 50000.
Customer: Right.
Agent (Rose Morrissey): And then they have emergency medical dental coverage for 10000 instead of 50000.
Customer: Okay.
Agent (Rose Morrissey): Okay, so it's the coverage is lower and you know how much the prices.
Customer: Right.
Customer: How much?
Agent (Rose Morrissey): 7758 for two people.
Customer: To get for two. Wow, okay.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): We're the other one, the, our recommended one is the journey's plan and that's 1108 for two people.
Customer: Yeah.
Customer: Okay.
Agent (Rose Morrissey): So you're looking at $554 that's per person and that's lower than.
Customer: Yeah. Okay. Well.
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Let me email you this, I'm gonna email you the quote and then you, let me know what you wanna do if you decide to do.
Customer: Okay.
Agent (Rose Morrissey): On, you don't have to pay for that insurance until final payment with biking.
Customer: Okay. Well, yes, but if we pay Viking, well, final payments December 15th right? And.
Agent (Rose Morrissey): Yup, that's when we need to purchase this as well.
Customer: And, okay, and, and then if we do the bank, do they still do the three percent?
Agent (Rose Morrissey): Oh, yeah that's gonna bring your insurance lower because right now I'm baking in without the three, yeah, mm-hmm.
Customer: Do their E E.
Customer: I was gonna say cause we'll pay and get the with the E. E. And and then get the three percent.
Agent (Rose Morrissey): Uh-huh.
Agent (Rose Morrissey): Okay.
Customer: You can put the lid on it.
Agent (Rose Morrissey): One and I'm gonna email this quote.
Agent (Rose Morrissey): Quote.
Agent (Rose Morrissey): Okay, I just sent you that quote, that email. Yeah.
Customer: Okay.
Customer: I guess I have to close the.
Customer: Uh-huh.
Customer: Alright.
Customer: Okay.
Customer: Got the journey plan load. Oh, and it says this message has not been downloaded from the, from the.
Agent (Rose Morrissey): It came directly from Allan.
Customer: Right. And, and then things don't seem to open up immediately here for some reason. So.
Agent (Rose Morrissey): Oh, but, but if you, if you open it gives you all the coverages.
Customer: Oh, okay, for, for both of them, for the different one. Okay. Alright, well, let's, we'll probably go with I'll see what which one Mike wants. Okay, I, I've got, I've got the.
Agent (Rose Morrissey): Uh-huh. Uh-huh.
Agent (Rose Morrissey): All the os.
Agent (Rose Morrissey): Uh-huh wants to use.
Customer: Okay, but I have, so it's, I just have the $1,100 one.
Customer: So.
Agent (Rose Morrissey): Yeah, that's the no, but if you go to your biking all the attachments that I sent over to you it has the insurance, the insurance it's as well.
Customer: Okay. Yes. Alright, so and we need to put $50 down, it's that, what's?
Agent (Rose Morrissey): Mm-hmm.
Agent (Rose Morrissey): Yup, mm-hmm.
Customer: So.
Agent (Rose Morrissey): Yup $50.
Customer: Okay, and do you have a current credit card or do I need to just tell you a credit card?
Agent (Rose Morrissey): Oh, look at this. You know what they used to send out the insurance but I don't see the insurance policy on there. I sent you your guest confirmation and the terms and condition. I'll send you a insurance policy on Viking.
Customer: Okay.
Customer: Right.
Customer: Okay, and, and.
Agent (Rose Morrissey): Well, it's gonna be more.
Customer: Yeah, and.
Agent (Rose Morrissey): Yeah, it's gonna be like 300 and some more.
Customer: Yeah. And, and what about, what should we do about our cruise certificate our onboard?
Agent (Rose Morrissey): Yeah, let me check and see. See. Okay, let me check and see if we can make that change.
Agent (Rose Morrissey): And if we see, if we can do two yours in mind which I doubt it very much but then I will go but I'll go to my manager and see if they can give you a check of $400 and yeah, there's a, we, there's a way, right?
Customer: Well, I doubt that.
Customer: Okay, I like your will and I like your way.
Agent (Rose Morrissey): So, I'm gonna I'll that's so I'll try biking first if it doesn't work then I'm gonna go to my manager. Okay, if it were up to me I would, I get, I would give you the you know both.
Customer: Okay.
Customer: Okay.
Customer: Alright. I know you.
Agent (Rose Morrissey): Because I know you will, will, will refer me and you know you guys will do more cruises.
Customer: Okay, I keep trying, I keep telling everyone, oh, you need to call rose.
Agent (Rose Morrissey): Yeah.
Customer: Cause my, I, my, my friend they called biking and and so I'm like, oh, well we got this, we got that and there's no, she's like, oh, I guess it should have. I said well if you go, if you want again let me, let me tell you about rose.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Yeah.
Agent (Rose Morrissey): Oh.
Agent (Rose Morrissey): Yeah, it's you're getting Shippo credits and then you're getting, you know $200 off per person and not too many agencies use that they like to get the whole commission we like to get some back to our clients. So, we give you the ship, or credit and you know before man when biking was booming we used to get fifteen percent rebate check.
Customer: Right.
Customer: Yeah.
Customer: Wow.
Agent (Rose Morrissey): Yeah, mm-hmm that was a lot.
Agent (Rose Morrissey): So anyway, so let me go ahead and what do you want me to do? Do you want to move forward with the deposit then?
Customer: Sure we will and, and then, and then see what else they can do.
Agent (Rose Morrissey): Of fifteen.
Agent (Rose Morrissey): That's $50.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): And then you let me know which. Well, yeah.
Customer: On the insurance. Yup. Okay.
Agent (Rose Morrissey): Okay. So are you wanting to purchase the $50 with a credit card or do you want to do your 3.3. So instead of $50.
Agent (Rose Morrissey): It'll be 4835.
Customer: Uh-huh.
Agent (Rose Morrissey): You'll name $1 and something sense.
Customer: Let's go with the credit card because that way I get points towards, towards my Hilton for, for $1 and such.
Agent (Rose Morrissey): Okay.
Agent (Rose Morrissey): Are we okay? So, I have an American Express on file for you but for some reason let me see.
Customer: Okay. Is it, is it the, what are the last digits? Cause it maybe it could have expired?
Agent (Rose Morrissey): I have 015.
Customer: 015 okay. No, that one probably expired.
Agent (Rose Morrissey): Okay, so what's your new American Express number?
Customer: Okay, it is, 3793 019966 51001.
Agent (Rose Morrissey): Uh-huh mm-hmm mm-hmm.
Agent (Rose Morrissey): Okay, expiration date.
Customer: 12:27.
Agent (Rose Morrissey): And what is the security code in the right above the number?
Customer: 9576.
Agent (Rose Morrissey): Okay, let me repeat the number, make sure I have it correctly. It's 30379301996651001.
Customer: Okay.
Customer: Yes.
Customer: Yes.
Agent (Rose Morrissey): Expiration 12:27 security code. 9576.
Customer: Yes.
Agent (Rose Morrissey): Okay, I got that. I'll go ahead then and process payment of $50.
Customer: Yes.
Agent (Rose Morrissey): Alright, and then just let me know what you think about the insurance. I'm gonna take the insurance out the biking booking right now and then and let me know.
Customer: Okay.
Customer: Alright, will do. Okay, we'll be in touch.
Agent (Rose Morrissey): Alright, thank you. I'll get you, I'll get back to you, I'll get back to you about the vouchers that you have and reap okay? Talk to you later. Yeah, bye-bye, bye-bye.
Customer: Okay. Alright, thanks. Alright, bye.